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MSc Service Management and Design


Course Description

Designed for

Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

The Course Provides

During the course you’ll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. You will understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.

Enrolment on the MSc Service Management and Design gives you the opportunity to take the short “Lean Six Sigma Green Belt” course in addition to your Masters programme.

Course Content

Core Modules:
1. Service Design and Delivery
2. Reputation and Relationship Management
3. Service Support Technologies
4. Leading Change
5. Financial Analysis and Control Systems
6. Project Planning, Management and Control
7. Organisations, People and Performance

Plus two elective modules from the full list of modules.

Learning Style

The taught component of the course is a mixture of lectures, seminars, technology-enabled learning, syndicate/group work, practical work and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

Our degree was developed within the Service Systems Research Group at WMG, working alongside leading companies such as IBM, Rolls-Royce and BAE Systems. You’ll join our collective drive to actively shape research and teaching in this area. It is particularly relevant for the ‘servitisation’ of manufacturing companies, but is not sector-specific and is equally applicable to public sector, healthcare, financial services, oil and gas, tourism and a broad range of other industries.

Visit the MSc Service Management and Design page on the University of Warwick website for more details!

Student Profiles
(Scholarship)

WMG Syrian Bursaries - 20+ Awards

All students with Syrian Nationality applying for a WMG Masters Course to begin October 2016 will automatically be entitled to 25% tuition fee discount. The remaining tuition fees for Syrian students after the discount are £16,755.

Value of Scholarship(s)

£5,585 (25% discount on tuition fees)

Eligibility

Students must have an offer to study on one of the WMG full-time MSc courses, starting 3rd October 2016
Students must be classified as overseas fee payers and have Syrian Nationality
Students should be self funded. In the case where they are part funded and part self funded, the bursary will still apply.The Syrian Bursary has a deadline in accordance of course application deadline - 31st August 2016.

Application Procedure

http://www2.warwick.ac.uk/fac/sci/wmg/education/wmgmasters/entry/If you require any assistance with you application to study at WMG, University of Warwick, please do not hesitate to contact Dr Sada Daoud, Warwick University's Representative in Syria.Dr Sada Ahmad DaoudTel (Jordan): +962 2 724 7775
Tel (Syria): +963 11 613 0869
Mobile (Jordan): +962 799 186 496
Mobile (Syria): +963 932 569 455email: [email protected]: sada.daoud

Further Information

http://www2.warwick.ac.uk/fac/sci/wmg/education/wmgmasters/entry/syria


(Scholarship)

WMG Latin America Bursaries - 20+ Awards

All students from Latin America applying for a WMG Masters Course to begin October 2016 will automatically be entitled to 20% tuition fee discount. Remainging tuition fees for Latin American students will be £17,872.For Mexico (in accordance with Warwick's agreement with CONACYT) all tuition fees for Mexican students studying on the full-time WMG MSc Programmes will be reduced by 25%. Fees for Mexican students will be £16,755.

Value of Scholarship(s)

£4,468 (20% discount on tuition fees)

Eligibility

• Students must have an offer to study on one of the WMG full-time MSc courses, starting 3rd October 2016
• Students must be classified as overseas fee payers and be Nationals of a Latin American Country
• Students should be self funded. In the case where they are part funded and part self funded, or on a Scholarship/loan agreement the bursary will still applyThe Latin American Bursary has a deadline in accordance of course application deadline - 31st August 2016.

Application Procedure

http://www.warwick.ac.uk/wmgmasters/entry/latinamerica

Further Information

http://www.warwick.ac.uk/wmgmasters/entry/latinamerica


(Scholarship)

WMG Turkish Bursaries - 20+ Awards

All students with Turkish Nationality applying for a WMG Masters Course to begin October 2016 will automatically be entitled to 25% tuition fee discount. Remainng tuition fees for Turkish students are £16,755 (rather than £22,340).

Value of Scholarship(s)

£5,585 (25% discount on tuition fees)

Eligibility

Students must have an offer to study on one of the WMG full-time MSc courses, starting 3rd October 2015
Students must be classified as overseas fee payers and have Turkish Nationality
Students should be self funded. In the case where they are part funded and part self funded, the bursary will still apply.The Turkish Bursary has a deadline in accordance of course application deadline - 31st August 2016.

Application Procedure

http://www2.warwick.ac.uk/fac/sci/wmg/education/wmgmasters/entry/

Further Information

http://www2.warwick.ac.uk/fac/sci/wmg/education/wmgmasters/entry/turkey


(Scholarship)

WMG Masters Scholarships - 20+ Awards

WMG will be awarding up to £500,000 in scholarships and bursaries to students commencing study on our full-time MSc programmes beginning in October 2016.Up to 50 scholarships will be awarded on a % discount of the tuition fees:15 x 50%
15 x 35%
20 x 20%Scholarships are available on a competitive basis and students will automatically be considered upon application and receiving an offer for a WMG full-time MSc course.Eligibility• All applicants receiving an offer to study on a WMG Full-time MSc course that runs in the UK, starting October 2016, will be assessed for the WMG Excellence Scholarship.
• Applicants should have an excellent academic track-record. The WMG Scholarship committee will be reviewing both the academic achievement (usually the equivalent of a British 1st Class Honours Degree) and Statement of Purpose when awarding.
• Students will be automatically considered for the WMG Excellence Scholarships when submitting their application for a WMG full-time MSc course.
• For conditional offer-holders, scholarship awards will also be conditional on achieving the awardee's final predicted grade.
• WMG Excellence Scholarships are for self-funded students only. NB: students with partial bursaries on scholarship-loan schemes or partially funded by an external organisation may be considered. Awardees should inform the scholarship committee if they are in receipt of another scholarship or are later awarded other funding.
• WMG Excellence Scholarships are awarded for study on UK Full-time MSc Programmes only.
• WMG Excellence Scholarships are paid towards tuition fees only and cannot be paid in cash or towards accommodation or maintenance costs.
• WMG will award WMG Excellence Scholarships across all WMG Full-time MSc Programmes to maximize nationality and gender diversity.
• In order to maximise your chances of success, we recommend you submit your MSc application before the end of May 2016.* These numbers are for guidance only. WMG reserves the right to amend the exact number of scholarships awarded

Value of Scholarship(s)

Up to £11,170

Eligibility

WMG Excellence Scholarships are available on a competitive basis. Awards will be based on past academic achievement, previous experience, extracurricular activities, reasons for study, and your vision for the future.
Students will automatically be considered for the awards when submitting an application for a WMG full-time MSc course.Up to a total of 50 WMG Excellence Scholarships will be awarded on a % discount of the tuition fees. Awards will range from 20% to 50% fee discount with the maximum award possible being 50% discount.Please see further details for eligibility.

Application Procedure

For further information, please see http://www.warwick.ac.uk/wmgmasters/entry/finance/.

Further Information

http://www.warwick.ac.uk/wmgmasters/entry/finance/



Entry Requirements

2:2 undergraduate degree (or equivalent). English Language Requirement: IELTS 6.5 (or IELTS 6.0 + pre-sessional)

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