Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus, the best firms now bundle customer-centred service with a manufactured product and create service centred solutions. Some, like IBM have moved completely to service and solutions.
Service Management as a body of knowledge has made immense progress in the last decade. Economies are more and more service-focused and it has become imperative to study all aspects of managing service. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and to have established a track-record of success.
Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.
We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.
"Two good degrees in three years and the opportunity to serve my colleagues as undergraduate and postgraduate student representative on senate and council were the highlights of my success story at the University. I am now a proud alumnus of the University and I won't trade that for anything in the world. The teaching, support and attention I got from my tutors at the Business School was amazing. The University was definitely a good value for my money during my time."
Yvonne Wangechi Migwi
"When I reflect on my one year in the MSC Management in a Global Service Economy programme I must say I have matured intellectually and socially which has prepared me even more in unpredictable ways for my career. First and foremost, the learning environment that the University of Buckingham offered was very conducive. I found myself enjoying the peaceful neighbourhood and welcoming community that gave me a sense of belonging which was ideal especially being an international student. Working with students from diverse cultural backgrounds was insightful and listening to their different outlooks communicated across the multi-cultural teams was revealing and at the same time enjoyable. My highlight of the programme was the quality of the content delivered by the lecturers who have extensive professional and academic experience. The practical case studies carried out in groups covered the missing gaps and linked the different business topics together, leading me to have a macro view on todays globalized realm essential for the continuation of my professional career. In addition, carrying out a self –independent six month research was at first challenging but with the supportive administration and encouragement from my peers, the journey proved to be informative and enlightening. I can honestly say, the programme has really helped me look at things differently with more perspective on one hand and a distinction on the other hand!!"
The minimum entry level required for this course are a first or second-class honours degree from a recognised university. Alternatively, applicants may be considered if they have a recognised professional qualification with relevant work experience.
Recipient: University of Buckingham
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