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PgCert Public Services Governance

Course Description

This course has been specifically designed to support managers who are currently charged with delivering public services, from within the public sector or from private and third sector organisations.

Our public services courses have always delivered excellence in the facilitation of academic qualifications and knowledge in a practice-focused setting. This course introduces the emerging field of New Public Governance in the light of recent developments such as The Christie Commission on the Future Delivery of Public Services and the HM Government Open Public Services White Paper. As such this course is context-driven and problem-focused.

The programme has previously been delivered to public services managers on behalf of Academi Wales.

Jo Carruthers, Director of Academi Wales, Welsh Government, said: “We have been delighted to work with QMU on the delivery of this course. Their blend of academic rigour, experience and expertise has enabled them to deliver a course which not only develops the knowledge and skill of participants, but is set very much in the context of the Welsh public service, and wider UK public service. This makes the course wholly relevant to delegates, enabling effective transfer of learning to the workplace.”

Teaching, learning and assessment

Delivery is predominately by web-based learning along with two day blocks of campus-based learning in each module. This will include lectures from senior public service professionals. A range of practice relevant assessment methods are used including management reports, essays and presentations.

Teaching hours and attendance

You will only be required to attend the QMU campus for two days per module. The rest of your teaching and support will be delivered online.

Links with industry/professional bodies

A number of highly experienced public service professionals support delivery of the course by contributing to campus-based sessions.


15 credits: Public Services Governance: Themes and Issues (core module) You will also complete three 15 credit modules from: Public Finance/ Leading Change in Public Services/ Managing Customer Complaints/ Engendering Policy and Practice/ Internal Communications/ Accountability in Public Services/ Multilevel Governance in Europe


The course is designed for middle level managers who have an interest in the way public services management has developed from traditional public administration to the new public governance. The course focuses on key themes and issues including public finance and leading change. As such it equips managers with skills and knowledge to implement real improvements in within their workplace.

Quick Facts

80% of our graduates say that their studies were instrumental in their career advancement.
Students are only required on-campus for eight days over the academic year, the rest of the course is supported by our modern learning resources.
Completion of this course may be used as credit towards our MBA and MSc courses.

Visit the PgCert Public Services Governance page on the Queen Margaret University, Edinburgh website for more details!

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Student Profiles

Entry Requirements

A UK honours degree or equivalent and at least two years relevant management experience. Applicants without a degree will also be considered if they can demonstrate that they have the necessary work background, skills and aptitude to achieve the award.

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Recipient: Queen Margaret University, Edinburgh
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