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Service Design (MA)

Course Description

About this course

- Do you want to use your talents and creative expertise to improve the conditions, experiences and contexts of people in society?

- Do you want to develop the knowledge, skills and competencies necessary to design and commission services across the commercial, public and third sectors?

- Are you interested in pursuing a self-directed research topic?

As we now live in a world that relies upon a sophisticated service economy and designers are playing an increasingly important role in developing service experience and viability, an MA in Service Design is both relevant and transferable.

Service Designers go on to forge successful careers in leading design agencies, strategic or innovation units within the public sector department, Voluntary Community Sector organisaitons or within corporate business. They areinvolved in implementing social change projects, multi-national development and the supply of product service systems requiring high brand awareness and quality customer experiences.

This course will enable you to explore your theoretical and professional understanding of Service Design.

It is based upon a core of research, reflection and commercialisation with specific Service Design modules feeding into student initiated, and externally sponsored projects.

Our graduates leave with a wide range of skills including;
Design and analytical thinking, critical design research and analysis, conceptualisation, synthesis, self-reflection, inter-personal skills, team-working, project management, co-design skills, strategic, communication and presentation.

See the website https://www.northumbria.ac.uk/study-at-northumbria/courses/service-design-ma-ft-dtfsed6/

- The Programme
MA Service Design offers you the chance to build new skills and knowledge in;

- Service Design Contexts
This module will develop your knowledge of theory to support service design practices by actively involving you in discussion using past and current issues, drawn from the most relevant debates about different contexts of service designing and social innovation. You will develop a personal professional framework to approach designing for services through a process of reflective learning.

- Service Design Practices
The methods, processes, tools and techniques of service design are studied in this module, to understand how they are applied appropriately in public, private and community, voluntary sector contexts. This module will help you build a repertoire of practical knowledge of service design methods specific to your own focus of concern, which you can go on to use to inform the development of approach to your final project.

- Final Project
Both the Context and Practice modules refer to the project-based learning culture of the programme, which is further integrated and reinforced through your selection of a final dissertation module project and its presentation as a Service Design/dissertation combination.

Visit the Service Design (MA) page on the Northumbria University website for more details!

Entry Requirements

Admission to the MA Services Design Programme is not restricted to those with a design background. Applicants from any academic area are welcome as long as they can demonstrate an interest in design. Applicants will normally be required to have a Bachelor Degree with First or Second Class honours or other qualifications and professional experience that are deemed equivalent.

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