Delivering excellence in health and social care at an individual, team and organisational level is not just desirable but achievable. The philosophy of this CIEHF recognised course is that for high-quality, safer care to flourish, every member of staff must be committed to, and play their part in, an integrated approach to care. The application of a human factors approach is also crucial if real progress is to be made. A human factors approach involves applying theory, data and design methods about how humans interact with their environment to make it easier for work to be done in the right way.
The programme develops and equips critical advocates and ambassadors for quality, safety and governance in health and social care. It also enables you to apply comprehensive knowledge, understanding, expertise and advanced skills to lead a human factors-based project in the work place to enhance the quality, safety and governance of care. The programme is suitable for you if you work in the public, independent and voluntary sectors, or any other professional field including clinical and support services.
To maximise your success on this programme you need a viable project in line with your departmental or organisational priorities and agreed by your relevant organisational representative and programme leader. Throughout this course you will have access to qualified CIEHF members. You will be asked to complete a brief human factors-based quality improvement project overview form to support your application.We expect that you will have prior knowledge and/or experience of change management, leadership and quality improvement science or a willingness to independently increase your knowledge in these areas before beginning the course.
This course is recognised by the Chartered Institute of Ergonomics & Human Factors
You develop in-depth, specialist knowledge of human factors and gain experience in using this to enhance the quality, safety and governance of care. You also study improvement science, leading change and a multi-perspective approach to determining and measuring performance and the impact of change. This includes planning an evaluation study based on the change you have implemented.
Modules offered may vary.
How you learn
The programme is taught in short study blocks spread across the academic year over a total of 14 contact days. We use a range of teaching methods including lectures and workshops, student-led seminars, action learning, interactive and online learning activities, directed and self-directed study activities. You are supported by module tutors with extensive experience in this subject area and the programme leader who is a member of the founding cohort for the NHS England and Health Foundation Q Initiative.
How you are assessed
We use a range of assessment modes throughout the programme. These include an essay analysing a quality, safety and governance issue using a human factors approach, a project-based evaluation research critique, and a poster presentation and oral defence of a change project.
Formative processes include an informal presentation on the improvement project plan and initial implementation. This is an opportunity for you to receive early development feedback. Presentations are made to a small panel drawn from the critical friends stakeholder support forum whose members participate in student assessment and support programme design and delivery. This group comprises service users and carers, employer representatives and academic staff to ensure that a person-centred approach extends to all aspects of the programme, maximising employer/organisational benefit.
Graduates from this programme are equipped with specialist human factors knowledge, expertise and experience as well as a range of more generic attributes such as advanced reasoning and decision-making skills. You are able to work collaboratively, present and research. You also have strong ICT skills that highly sought after by employers.
The programme is relevant for you if you work in, or would like to work in a specialist quality, safety or governance role, or one dealing with human factors.