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Course content

We designed this course for professional managers who wish to develop their career in total quality management and organisational excellence.

Flexible attendance allows you to fit your study round your personal commitments, providing you complete stage one in three years and all three stages in six years.

The course is suitable for you if you are

  • employed in quality improvement
  • seeking up-to-date knowledge of the methods, principles and practice of total quality management and organisational excellence
  • responsible for setting up total quality management projects
  • working closely with senior colleagues and others to carry out total quality initiatives

It is a practical course which builds on your personal management and development skills, which bring significant benefits for your organisation.

If you successfully complete this course, you can apply for full membership of the Chartered Quality Institute (CQI) and become a Chartered Quality Professional (CQP). CQP status is the gold standard for the quality profession.

You can upgrade your membership from member to fellow and are exempt from modules D1 and D2 of the current CQI diploma.

You can also gain continuing professional development status if you have met the requirements for CQI member or fellow and actively participate in the CQI's scheme for continuing professional development.

Opportunities are available for MPhil/PhD research in areas of total quality management and organisational excellence.

Professional recognition

If you successfully complete this course you can apply for full membership of the Chartered Quality Institute (CQI) 

Course structure

Distance learning – typically two years, including three weekend study schools and a one day induction seminar held in Sheffield 

Core modules – stage one

  • Fundamentals of quality
  • Process and service improvement

Core modules – stage two

  • Statistical process control and 6 sigma
  • Managing change and innovation


  • Supply chain management and partnering
  • Performance measurement
  • Training on the EFQM excellence model 

Core modules – stage three

  • Research methods
  • Dissertation


100% course work


By reflecting on previous and current experience in the quality field, you complete a professionally relevant masters degree that significantly improves your career prospects.

Previous graduates have found employment in companies and organisations such as • Rolls Royce • the NHS • Lloyds TSB • CSC Computer Sciences Corporation • Royal Sun Alliance Insurance Group.

Visit the Total Quality Management and Organisational Excellence MSc/PgDip/PgCert page on the Sheffield Hallam University website for more details!




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