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Course content

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Today’s global economy requires visionary management, a 360-degree view of customers, and breakthrough service strategies. Service leadership and innovation is a graduate program that allows those who work in any industry to transform their organization through novel ways of thinking, problem-solving and projecting the future. By learning how to see and capitalize on opportunities that others miss, graduates of the program are positioned to take employees, and themselves, to new levels of success in a constantly changing world.

Plan of study

- Thesis/Capstone/Exam options

All students must complete a thesis, capstone project, or comprehensive exam as a culminating experience, which allows for the demonstration of competencies for theory and application material for the discipline. Students will be informed by the program adviser and/or program faculty as to which option is most appropriate based on career goals and objectives. In the program the default is to complete the comprehensive examination upon completion of required and elective course work. If a student seeks to complete a thesis or capstone project, this alternative strategy is possible if the faculty adviser and department chair agrees with the student in their ability to complete this strategy.

International Students

International applicants whose native language is not English must submit scores from the Test of English as a Foreign Language. Minimum scores of 570 (paper-based) or 88 (Internet-based) are required. Scores from the International English Language Testing Systems (ILETS) and Pearson Test of English (PTE) will be accepted in place of the TOFEL. The absolute minimum score for consideration for admission is 6.5 for the IELTS and 62 for PTE. Upon arrival at RIT, international students may be asked to take an English language proficiency exam. Those who do not meet the minimum standard will be required to take additional English language courses.

Visit the Service Leadership and Innovation MS page on the Rochester Institute of Technology USA website for more details!




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