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Course content

Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries. Gain the skills needed for an exciting career in tourism and hospitality management, both in Canada and internationally.

The program covers key areas of the tourism industry, from human resources to strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry.

Enjoy small class sizes and faculty with extensive industry experience and strong tourism and hospitality industry connections. An eight-week work placement provides valuable on-the-job experience geared towards future employment.

Professional Accreditations

Qualified students have the opportunity to earn the following certifications:
• Wine & Spirit Education Trust (WSET) Level 1 and Level 2 certifications

Course detail

Upon successful completion of the program, a graduate will:

• Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.
• Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
• Use financial operating and statistical reports to assist in intermediate and long-term decision making.
• Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
• Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.
• Develop effective customer relations, mange guest problems with empathy and sensitivity.
• Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.
• Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.
• Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.
• Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.
• Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.
• Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.
• Use effective interpersonal skills in the workplace.
• Use effective oral and written communication skills.
• Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.


Semester 1
• HTOM 5000: Principles of Tourism and Hospitality
• HTOM 5002: Human Resources Management and Hospitality Law
• HTOM 5003: e-Business and Technology Systems
• HTOM 5004: Tourism and Hospitality Operations and Finance
• HTOM 5007: Tourism and Hospitality Sales and Marketing
• HTOM 5013: Hospitality Operations

Semester 2
• HTOM 5016: Wines and Beverages of the World
• HTOM 5500: Revenue Management in Tourism and Hospitality
• HTOM 5501: Globalization and Sustainable Tourism
• HTOM 5502: Special Event Management
• HTOM 5503: Hospitality Strategic Business Planning
• HTOM 5507: Food and Beverage Management
• WORK 5507: Internship

Work Placement

Your eight-week work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work-related experience needed for you to embark upon an exciting career in the hospitality and tourism industries.

Our internship co-ordinators provide support in securing your work placement. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, and showcase your skills and knowledge. Placements provide the opportunity for employers to evaluate students’ performance.

Study Abroad

Qualified students are eligible to undertake a study abroad service learning trip which provides rewarding experiences and opportunities to do community service across the globe.

This trip operates annually in May and is 10 to 15 days in length.

New study abroad trips and initiatives are introduced each fall. Additional fees apply.

Your Career

Take off on a new dynamic career path in the hospitality and tourism industry, either in Canada or internationally.

The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. International tourism continues to grow 5 per cent annually, accounting for more than an additional 52 million international tourists. The Canadian Tourism Human Resource Council projects that the potential labour shortage in tourism services in Canada could reach more than 228,000 full-year jobs by 2030.

Establish your hospitality and tourism career in a number of diverse sectors including:
• tourist attractions
• hotels and accommodations
• tour operations
• food and beverage
• special event planning
• transportation
• destination marketing
• convention and conference centres.

Graduates work for local and international hotel brands, cruise lines, travel promotion agencies, event planning firms, restaurants, airlines, and various other tourism related businesses and agencies.

How to apply

Click here to apply:


For information on funding, please use the following link:





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Recipient: Humber College Institute of Technology and Advanced Learning

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