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Course content

From resolving labour grievances and employment-standard complaints to representing clients in the civil justice system and pursuing no-fault automobile insurance benefits, our well-rounded Alternative Dispute Resolution (ADR) graduate certificate program benefits employees wanting to be better conflict resolution facilitators, as well as agents representing parties in mediation and arbitration.

With a core curriculum spanning insurance law, labour law, family law, commercial law, system design and community mediation, the program uses intensive workshop training to teach the core principles of negotiation, mediation and arbitration. Applying these principles, participants learn to resolve disputes between individuals, businesses, insured and insurers, individuals and government agencies, and within families.

It is an ideal program for recent university graduates wanting to enhance their academic credentials, as well as those currently employed in areas such as law, human resources, health care, education, social work, real estate and insurance.

The program is offered over two semesters (Fall and Winter) and (Winter and Summer), with approximately 18 hours of class time per week over 15 weeks each semester. Students also gain practical experience through a mandatory four-week placement (160 hours) and through the opportunity to apply the theory and skills they’ve learned at the on-campus Dispute Resolution Clinic. The placement component of the program typically takes place in the third semester after completion of the academic portion.

The program is approved by the ADR Institute of Ontario, Inc. (ADRIO). Graduates may wish to gain membership in ADRIO by completing the necessary application form and paying the appropriate fee directly to the institute.

Professional Accreditations

The program is recognized by the Alternative Dispute Resolution Institute of Ontario as meeting the educational requirements for membership. Specific courses and program components may also be accepted for additional recognition toward industry certification(s).

Additional requirements may apply.

Course detail

Upon successful completion of the program, a graduate will:
• Complete all work in a manner consistent with professional ethics and practice, mediation process and skills, a respect for self, others, and relevant law and legislation.
• Recognize and analyze conflict situations.
• Select and apply appropriate conflict resolution and negotiation skills and techniques to enable parties to prevent and/or resolve conflicts.
• Create and implement personal and professional development plans to achieve ongoing competence in the practice of mediation and/or alternative dispute resolution professional practice.
• Analyze and produce documents required in the practice of mediation and/or alternative dispute resolution.
• Collaborate with colleagues, clients, and community to enhance professional working relationships.
• Apply knowledge of specialized substantive and procedural laws as they relate to mediation and/or alternative dispute resolution.
• Use management and administration skills in mediation and/or alternative dispute resolution practice.
• Conduct interviews to gather, screen, and disseminate information required in mediation and/or alternative dispute resolution situations.
• Explain the process, principles, techniques and significance of mediation and/or alternative dispute resolution and how they apply to family disputes.


Semester 1

• ADR 5000: Introduction to ADR: Mediation, Negotiation, Arbitration
• ADR 5001: ADR Mechanisms within the Court Process
• ADR 5002: Administrative Tribunals: Practice
• ADR 5003: Ethical Issues in ADR
• ADR 5004: Advocacy Skills for ADR Professionals
• ADR 5005: Community Mediation

Semester 2

• ADR 5006: Advanced Negotiation and Mediation: Case Analysis
• ADR 5007: The ADR Entrepreneur: Process Design
• ADR 5008: Commercial Dispute Resolution and Contracts
• ADR 5009: Employment and Labour Dispute Resolution
• ADR 5100: Family Mediation
• ADR 5110: General Insurance Mediation
• ADR 5120: Alternative Dispute Resolution Placement

Your Career

Upon completing the program, graduates may find employment as a dispute resolution officer, conflict resolution facilitator, labour organizer, community outreach co-ordinator, conciliator, employee relations officer, employment equity officer, labour relations officer and union representative. They may also work independently as ADR consultants.

How to apply

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For information on funding, please use the following link:





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Recipient: Humber College Institute of Technology and Advanced Learning

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