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For leaders and managers in service-based industries

Why Enrol?

This course will enable managers and business leaders to take a ‘systems’ view of services in relation to their product; considering its design, development, delivery, maintenance and eventual replacement, and including people and technology to ensure outcomes are achieved.

Many businesses have been driven to reinvent themselves to meet global challenges as they change their business model for commercial advantage. This transition requires strong leadership that blends multidisciplinary expertise.

Learn the systems and techniques used to manage service industries and the creation of value in the business across suppliers within the industry and within industry processes.

Core Modules

- Service Design and Delivery
- Service

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