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MSc Service Management and Design

Course Description

For leaders and managers in service-based industries

Why Enrol?

This course will enable managers and business leaders to take a ‘systems’ view of services in relation to their product; considering its design, development, delivery, maintenance and eventual replacement, and including people and technology to ensure outcomes are achieved.

Many businesses have been driven to reinvent themselves to meet global challenges as they change their business model for commercial advantage. This transition requires strong leadership that blends multidisciplinary expertise.

Learn the systems and techniques used to manage service industries and the creation of value in the business across suppliers within the industry and within industry processes.

Core Modules

- Service Design and Delivery
- Service Support Technologies
- Financial Analysis and Control Systems

Elective Modules

You must select a further seven modules to complete your MSc. please see our website for the full list.

Delivery and Assessment

There are no written examinations for our Master’s degrees, instead assessment is achieved through work based post module assignments and a work based dissertation.

We believe that applying the ideas, tools and techniques learned on the programme directly into your work environment is the best way of embedding learning in a manner that is meaningful to both you and your employer.

To be awarded your Master’s degree you must complete ten modules, ttwo supporting events (Induction, Research Methodologies) and your dissertation. This typically takes three years on a part time basis.

Each module runs over four and a half days and requires approximately 100 hours of study time including lectures, seminars, independent study and a post module assignment. Modules are fully residential with accommodation and meals provided at on of the conference centres at the University of Warwick.

Dissertations are supervised by a WMG tutor and a supervisor from your company and make up 50% of the programme.

For more information call us on 024 7652 3976, email us at or visit our website at go.warwick.ac.uk/wmgptmasters

Visit the MSc Service Management and Design page on the University of Warwick website for more details!

(Student Profile)

Robin Gibbs

2501.jpg "I work in the Defence Services department of Rolls-Royce, where I lead several teams who design, sell, and manage maintenance service contracts for military aero engines."

"Running a number of teams delivering service contracts globally, I was asked if I would be interested in the opportunity, which of course I was. I felt that I was at a stage in my career where I was not learning anything new, and the company was offering to sponsor me which was a great."

Is the course living up to your expectations?

"Very much so. The content of each module is highly relevant to all that I do in my leadership role, from HR management, programme management, service design, support technologies, change management, and financial accounting, to mention a few.

"Recently I ran a complex process improvement project, coincidentally following the Change Management module. This gave me the ideal opportunity to employ new-found methods and ideas to revising our business process. That’s just one example. I don’t think there is a module yet that I haven’t brought back into the office either through direct application of methods, or through greater appreciation of business management practices. Since starting, my team members have commented on the deeper business awareness that I convey to them now".

"The residential module weeks are packed with varied lectures, case studies, syndicate activities, and industry speakers. They are highly engaging and very enjoyable. "

"The post-module assignments require discipline and a lot of evening work but they build upon the classroom training by requiring further reading, research and critical analysis to answer the essay questions. The learning doesn’t finish at the end of the module week!"

What do you enjoy most about the programme?

"The regular opportunity to step outside the office environment and give real deep and wide consideration to a topic; I return with a whole new set of ideas, methods and tools that you would never arrive at in the midst of chasing here-and-now office objectives."

What do you hope to do once you have completed your course?

"I would like to continue my career with Rolls-Royce, enabling the Service businesses to better understand their customer value propositions and create business growth. I also plan to work with the Services function to reinforce the Services core-competencies that underpin this vital part of our business."


Entry Requirements

2:2 or equivalent in an appropriate discipline or completion of the Master's Foundation Programme. You should be currently employed, with at least 2-3 years of professional experience.

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Recipient: University of Warwick

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