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Course content

For leaders and managers in service-based industries

Why Enrol?

This course will enable managers and business leaders to take a ‘systems’ view of services in relation to their product; considering its design, development, delivery, maintenance and eventual replacement, and including people and technology to ensure outcomes are achieved.

Many businesses have been driven to reinvent themselves to meet global challenges as they change their business model for commercial advantage. This transition requires strong leadership that blends multidisciplinary expertise.

Learn the systems and techniques used to manage service industries and the creation of value in the business across suppliers within the industry and within industry processes.

Core Modules

- Service Design and Delivery
- Service Support Technologies
- Financial Analysis and Control Systems

Elective Modules

You must select a further seven modules to complete your MSc. please see our website for the full list.

Delivery and Assessment

There are no written examinations for our Master’s degrees, instead assessment is achieved through work based post module assignments and a work based dissertation.

We believe that applying the ideas, tools and techniques learned on the programme directly into your work environment is the best way of embedding learning in a manner that is meaningful to both you and your employer.

To be awarded your Master’s degree you must complete ten modules, ttwo supporting events (Induction, Research Methodologies) and your dissertation. This typically takes three years on a part time basis.

Each module runs over four and a half days and requires approximately 100 hours of study time including lectures, seminars, independent study and a post module assignment. Modules are fully residential with accommodation and meals provided at on of the conference centres at the University of Warwick.

Dissertations are supervised by a WMG tutor and a supervisor from your company and make up 50% of the programme.


For more information call us on 024 7652 3976, email us at or visit our website at go.warwick.ac.uk/wmgptmasters

Visit the MSc Service Management and Design page on the University of Warwick website for more details!

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