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Course content

A unique qualification

Massey University offers the only quality management tertiary qualifications in Australasia.

The Master of Quality Systems is unique in New Zealand. The only graduate-level tertiary academic qualification in quality management throughout New Zealand and Australia, it will give you a career advantage in seeking positions related to quality management.

Gain from our experience

Massey staff have been teaching, training, consulting and researching in this area for over 25 years giving us a wide base of knowledge and experience across a range of sectors.

What will you learn?

This programme focuses on developing critical awareness of and expertise in the following areas:

  • quality management and its component aspects (inspection, quality control, assurance and continual improvement).
  • contemporary quality thinking and methods including ISO systems, statistical thinking, systems thinking, Business Excellence, lean and six sigma improvement.
  • the application of management theory to quality systems
  • ability to conduct self-directed research in an aspect of quality management theory or practice
  • research methods
  • management of people undertaking quality projects and the people-related aspects of quality programme implementation

Topics you will study include quality management, statistical methods for quality and six sigma performance improvement, service quality, quality in human resource management and supply chain systems analysis. A research methods course gives you the skills to undertake in-depth research, followed by your own in-depth research (thesis) on an area of interest to you. See ‘planning’ tab for detail on all courses.

Lecturer expertise

You will benefit from your lecturers’ real-world experience and continual involvement in research and academic debate around key quality issues. Award-winning, they are widely published in key international journals, including a staff member who is an associate editor of the international journal Total Quality Management and Business Excellence. Their experience includes senior roles in industries as varied as oil and gas, engineering, IT, the electrical utility industry, project management, nursing, health care, primary industries and of course quality assurance. 

Contemporary, relevant learning

You will gain an in-depth insight into the most recent thinking and related approaches in this area.

The Master of Quality Systems gives you a comprehensive understanding of the various functions that coexist and interrelate in a quality-systems oriented organisation. You will learn the tools and techniques used within the context of management and leadership of modern organisational systems.

Take less of your time

The Master of Quality Systems has reduced in 2015 from 240 credits to 180 credits. What this means is that you can now complete this qualification in 1.5 years of full-time study. The 180 credits incorporate the Post Graduate Diploma level qualification, which is a possible exit point after 120 credits are obtained. If you study part-time the qualification takes between 2.5 and five years.

Study from wherever you are

This programme is available via distance learning meaning that you can fit study towards this qualification around your work and lifestyle commitments.


This programme is endorsed by the New Zealand Organisation for Quality (NZOQ) and the UK Chartered Quality Institute (CQI)

Visit the Master of Quality Systems page on the Massey University website for more details!




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