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Masters Degrees (Service Management)

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There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Read more

There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Professional bodies in this area (i.e. itSMF and the SFIA Council) recognise the need for quality and standards in the provision of IT Services underpinning IT Service Management and the quality and skills of staff employed in this profession.

This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.

Our online learning programmes are flexible and designed so you can balance study with your commitments at work and home. The programme structure and learning materials enable you to study at your own convenience and develop your own study schedule while offering opportunities for you to engage with your peers.

Northampton Integrated Learning Environment (NILE) is a dedicated online university learning space for students. Your tutors will use NILE to engage with you, and you will use NILE to access course materials, assessment information, virtual classrooms and discussion boards. Your assessed work will be submitted and graded online, so you will be able to see your grades and feedback wherever you are in the world. The system that underpins NILE is Blackboard and access to this system is through nile.northampton.ac.uk. We also have a mobile app so you can stay connected to the University of Northampton wherever you are; iNorthampton is available for Android and Apple mobile devices.

Course content

The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today’s computing and management expectations.

The course encompasses IT Service Management through a series of progressive units developing the student’s knowledge from fundamental concepts, through to units addressing IS strategy. Subjects covered include: management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL®.

Core learning will be delivered electronically and you will be encouraged to engage with your fellow students and tutors online. Studying online will give you the flexibility to study at your convenience* without the need to travel or physically attend classes, whilst enhancing your employment opportunities. You will be supported throughout the process by our great teaching staff that are professionally qualified and have industry and academic experience to share with you.

Studying this programme will give you an opportunity to undertake PRINCE2 qualifications.

*Modules are delivered within trimester periods so you will need to complete them in specified times.

What you will study

This programme is 30 months in duration. The academic year is split into trimesters. For a September start you will study as follows;

-Trimester one – September to December

-Trimester two – January to April

-Trimester three – May to July

Year One

Trimester one – September to December

You will study one module; Quality and IT Management.

Trimester two – January to April

You will study two modules; Change Management and Project Management.

Trimester three – May to July

You will study one module; Service Improvement.

Year Two

Trimester four – September to December

You will study two modules; Service Transition and Service Operations.

Trimester five – January to April

You will study two modules; Strategic Management of IS and Research Methods and Dissertation. You will commence work on your Dissertation.

Trimester six – May to July

You will study one module; Information Systems Methods and commence work on your Dissertation.

Trimester seven – September to December

You will complete your Dissertation.

February start information available soon.

For further information on course content and modules please refer to the NILE site: https://nile.northampton.ac.uk/webapps/blackboard/content/listContent.jsp?course_id=_27700_1&content_id=_1027153_1&mode=reset%E2%80%8B

Course modules (17/18)

-Quality and IT Management

-Information Systems Methods

-Service Improvement

-Service Transition Management

-Service Operation Management

-Strategic Management of IS

-Change Management

-Project Management

-Dissertation and Research Methods

Assessments

The course has a mixture of assessment involving reports, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year an applied research project is a key element of the course.



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The MSc Health and Public Service Management course has been designed for professionals working in healthcare organisations in the public, private and voluntary sectors. Read more

The MSc Health and Public Service Management course has been designed for professionals working in healthcare organisations in the public, private and voluntary sectors. The University has a long tradition of providing high quality healthcare management courses and has successfully delivered similar postgraduate programmes for over 20 years.

During the MSc Health and Public Service Management, you will examine the challenges facing healthcare and related public service areas, making strong links between academic theory and management practice to create a relevant context. You will also specialise in a key area through your chosen dissertation topic.

What you will study

You will study 180 credits over the duration of the MSc Health and Public Service Management course. The modules you will study are:

Postgraduate Certificate

  • Managing Resources and Projects (20 credits)
  • Develop the capability of dealing with current issues associated with resourcing the UK public sector.
  • Managing People and Organisations in the Public Sector (20 credits)
  • Analyse key concepts in organisational behaviour and management and evaluate these in a public sector context.
  • Strategy and Leadership (20 credits)
  • Critically evaluate various approaches to strategy and leadership in the public service context and gain the practical skills to lead and manage services effectively.

Postgraduate Diploma

  • Health, Policy and Innovation (20 credits)
  • Develop an awareness of different theoretical approaches to health and policy making and the ability to promote reflective thinking around public service innovation.
  • Partnership Service Improvement and Delivery (20 credits)
  • Critically appraise recent approaches to managing and improving performance. You’ll examine and analyse the opportunities and constraints of providing collaborative public services.
  • Conducting Research (20 credits)
  • Develop your ability to plan, execute and write up a piece of research whilst gaining a critical understanding of the nature of social and policy research.

MSc

You will complete a 60 credit dissertation on a topic you have selected.

Teaching

During the MSc Health and Public Service Management course you will be taught through a combination of lectures and seminars. Leaders from the public sector are regularly invited to deliver guest lectures on topics embedded within the course, so you will benefit from their wealth of experience.

Full-time study involves completing the six taught modules and a dissertation over one full academic year. You will have 12 class contact hours over two days each week – Wednesdays and Thursday between 2-8pm.

For part-time students, the taught component is delivered over two academic years, with a commitment of around six hours on one day each week. You can expect to complete the course over three academic years, but the flexible modular structure allows you to progress at your own pace and combine study with work and/or personal commitments. During the first year of the MSc you will study on Wednesdays between 2-8pm. On your second year you will study on Thursday’s between 2-8pm.

Assessment

You will be assessed by coursework for each module, usually through work-based assignments that involve the application of academic theory to work practice. Coursework can range from reports to poster presentations, and even speeches.

Careers

This MSc Health and Public Service Management course will develop your understanding, competence and confidence if you are a manager, or aspire to a position of significant managerial responsibility, in healthcare and related public service areas.

Your studies will help develop and refine your management techniques in the context of the healthcare sector. Therefore, upon graduation, you will be equipped with a broad management skill-set that can be applied throughout a range of public services but will also enable you to specialise in a healthcare profession.



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The MSc in Financial Service Management is a rigorous and advanced intellectual training in the area of financial service management based on the most current and modern academic thinking and industry best practice. Read more

Course outline

The MSc in Financial Service Management is a rigorous and advanced intellectual training in the area of financial service management based on the most current and modern academic thinking and industry best practice. It is designed for students who intend to pursue a career in the financial service sector, through a well-focused education in the theories and methodologies that are utilised today for valuation using financial service tools.

The programme aims to provide a coherent analytical framework for the study of finance and management, focused towards the financial service sector. The emphasis throughout the programme is on contemporary financial service theories and their application in real-world decision-making in the financial industry and the roles and responsibilities attached.

It is particularly designed to develop a range of conceptual and analytical skills for dealing with a variety of financial service theories, issues, practical financial service business situations or cases and the strategic nature of demands within the financial sector.

The programme is a 12-month full-time programme designed for postgraduates with an entry point in the Autumn Term of each year. The programme has been developed to produce practical and proactive financial service management specialists, geared towards fulfilling the demands of the financial service sector, both locally and abroad.

The programme is aimed at students who have recently acquired their bachelor’s degree in management or service related fields and wish to enhance their knowledge of managing and working in organisations within a wide array of competing economic, social, political and cultural conditions.

Find out more about our Business School on http://www.buckingham.ac.uk/business.

Teaching methods

Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.

We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision-making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.

Apply here http://www.buckingham.ac.uk/business/msc/financialservicemanagement.

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The MSc Health and Public Service Management course has been designed for professionals working in healthcare organisations in the public, private and voluntary sectors. Read more
The MSc Health and Public Service Management course has been designed for professionals working in healthcare organisations in the public, private and voluntary sectors. The University has a long tradition of providing high quality healthcare management courses and has successfully delivered similar postgraduate programmes for over 20 years.

During the course, you will examine the challenges facing healthcare and related public service areas, making strong links between academic theory and management practice to create a relevant context. You will also specialise in a key area through your chosen dissertation topic.

See the website http://courses.southwales.ac.uk/courses/303-msc-health-and-public-service-management

What you will study

You will study 180 credits over the duration of the MSc Health and Public Service Management course. The modules you will study are:

Postgraduate Certificate
- Managing Resources and Projects (20 credits)
Develop the capability of dealing with current issues associated with resourcing the UK public sector.

- Managing People and Organisations (20 credits)
Analyse key concepts in organisational behaviour and management and evaluate these in a public sector context.

- Strategy and Leadership (20 credits)
Critically evaluate various approaches to strategy and leadership in the public service context and gain the practical skills to lead and manage services effectively.


Postgraduate Diploma
- Health, Policy and Innovation (20 credits)
Develop an awareness of different theoretical approaches to health and policy making and the ability to promote reflective thinking around public service innovation.

- Partnership Service Improvement and Delivery (20 credits)
Critically appraise recent approaches to managing and improving performance. You’ll examine and analyse the opportunities and constraints of providing collaborative public services.

- Conducting Research (20 credits)
Develop your ability to plan, execute and write up a piece of research whilst gaining a critical understanding of the nature of social and policy research.

MSc
You will complete a 40 credit dissertation on a topic you have selected.

Learning and teaching methods

During the course you will be taught through a combination of lectures and seminars. Leaders from the public sector are regularly invited to deliver guest lectures on topics embedded within the course, so you will benefit from their wealth of experience.

Full-time study involves completing the six taught modules and a dissertation over one full academic year. You will have 12 class contact hours over two days each week – Wednesdays and Thursday between 2-8pm.

For part-time students, the taught component is delivered over two academic years, with a commitment of around six hours on one day each week. You can expect to complete the course over three academic years, but the flexible modular structure allows you to progress at your own pace and combine study with work and/or personal commitments. During the first year of the MSc you will study on Wednesdays between 2-8pm. On your second year you will study on Thursday’s between 2-8pm.

Work Experience and Employment Prospects

This course will develop your understanding, competence and confidence if you are a manager, or aspire to a position of significant managerial responsibility, in healthcare and related public service areas.

Your studies will help develop and refine your management techniques in the context of the healthcare sector. Therefore, upon graduation, you will be equipped with a broad management skill-set that can be applied throughout a range of public services but will also enable you to specialise in a healthcare profession.

Assessment methods

You will be assessed by coursework for each module, usually through work-based assignments that involve the application of academic theory to work practice. Coursework can range from reports to poster presentations, and even speeches.

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In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context. Read more
In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context.

The Leadership and Service Management programme aims to engage students in applied research and scholarship to support the design, engagement and transformation of service organisations. The programme will concentrate on the links between the major business functions and their role in the service sector. The programme will address business and management issues from the service sector in general (rather than from one sub-sector) with an emphasis on different service sub-sectors learning from each other.

See the website http://www.lboro.ac.uk/departments/sbe/executive-education/programmes/accredited/lsm/

The programme aims to:
- Develop individual skills and prepare participants for management career progression in the service sector, mainly through development of both their technical knowledge and skills, and their conceptual and analytical abilities;

- Develop the people management skills of participants to enable them to deal effectively with a range of managerial issues relating to individuals and teams;

- Develop skills to design, evaluate and develop service systems

- Provide insights into the field of business management for private, public, and third sector services operating in the dynamic context of support services;

- Enable participants to see ways in which theory can be applied in practice to complex issues with the aim of improving business and management practice;

- Develop and manage customer-facing service skills and the engagement and transformation of service organisation.

The Leadership and Service Management programme is specifically designed for experienced managers seeking to develop practical skills whilst working towards a university award. The programme prepares participants for management career progression in the service sector.

Structure

The programme is offered on a part-time basis. The minimum period of study for the award of MSc is thirty calendar months. The minimum period of study for the award of Postgraduate Diploma is eighteen months.

Delivery

The Diploma programme is part-time and will normally extend over a period of 18 months. It involves a combination of short courses, distance learning and work-based assignments and projects. The programme is delivered via block release and learning methods are tailored to participants' needs. The MSc element of the programme is delivered over a period of 12 months and involves a series of taught sessions covering research methods and project design.

Content

The programme starts with an induction event, and consists of a number of core modules covering the essential elements contributing to business competitiveness, as well as three modules which explore service design, evaluation and delivery.

To ensure maximum relevance and usefulness to both the participant and organisation, the topic of work-based assignments and projects is agreed between the participant and the University, to address a specific issue which is impacting on the participant's area of work.

Core modules:
- Financial Management
- Managing and Leading People
- Operations Management
- Marketing Management
- Service Marketing
- Service Operations
- Service Strategy

Find out how to apply here http://www.lboro.ac.uk/departments/sbe/executive-education/apply/

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Why study this programme?. The purpose of the MSc in Fire and Rescue Service Management is to promote increased understanding of critical management processes and hopefully to enable satisfactory performance in high-consequence, high risk situations. Read more

Why study this programme?

The purpose of the MSc in Fire and Rescue Service Management is to promote increased understanding of critical management processes and hopefully to enable satisfactory performance in high-consequence, high risk situations.

Strategic managers in the Fire and Rescue Service in risk critical situations face unique challenges in both preparing for and dealing with situations which threaten life and critical infrastructure or reputation.

This postgraduate course brings together insights regarding risk perception and decision making across domains ranging from the operational context, cognitive psychology, economics, and public policy. It suggests strategies to ensure a mature effective response to various managerial situations.

MSc Fire and Rescue Service Management develops the abilities of critical decision makers to grasp a situation, formulate a response assess success and failure and redefine an improved response. The course offers tools and strategies which allow Fire and Rescue Service managers to generate, evaluate, and select among decision options.

PROFESSIONAL ACCREDITATION

There are potential short-term placements within fire and rescue services.

There are exchange visits to Hong Kong Fire Service offered to a limited number of students and also opportunities to work with International partners to develop fire and rescue service infrastructure in those countries where there are limited resources available.

LEARNING ENVIRONMENT AND ASSESSMENT

MSc students take practical classes, carry out casework and conduct lab-based dissertation research projects. Students also have access to a wide range of analytical instrumentation in the Faculty of Science and Technology’s Analytical Unit. In collaboration with Cheshire Fire and Rescue Service all students are tested in a simulated command environment.

Assessment is by examinations, practicals and coursework. Practical assessment involves command simulations.

The course focuses on managerial decision making within the fire and rescue service, in both an operational and non-operational context. It includes environmental scanning (both external and internal), strategy formulation (strategic or long range planning), strategy implementation, and evaluation and control. Situational awareness and risk decision making in time pressured and high risk situations. Students will be tested in command simulations representative of those applicable to the emergency incident domain. The theory and practical sessions will build confidence through the development of practical expertise and specialist knowledge in the field of strategic management.



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Designed for professionals who wish to progress in their career, our part-time Public Services Management MBA will develop your leadership potential in the public sector, cultivating the analytical skills and entrepreneurial thinking employers are looking for from their senior management. Read more
Designed for professionals who wish to progress in their career, our part-time Public Services Management MBA will develop your leadership potential in the public sector, cultivating the analytical skills and entrepreneurial thinking employers are looking for from their senior management.

This course will help you address the complex organisational issues experienced in the fast-changing political and global environment which public services and not-for-profit organisations face.

Case studies and professional work-based projects will enable you to practically apply your new skills to the benefit of employers. Guest speakers, industry visits and attending core modules with a mix of full-time, part-time and international students will provide you with a wider perspective and exposure to different cultures as experiences are shared.

Accredited by the Chartered Management Institute (CMI), the only chartered professional body in the field of management and leadership, you will graduate with a degree as well as the CMI’s Level 7 Diploma in Strategic Management and Leadership.

During your studies, you will benefit from free membership of both the Institute of Directors and the Chartered Management Institute. Our partnership with professional associations ensures the Brighton MBA remains relevant to the needs of today's business practitioners.

Scholarships

Scholarships are available for this course. Please click the link below for more information.
https://www.brighton.ac.uk/studying-here/fees-and-finance/postgraduate/index.aspx

Course structure

The course is flexible so you can choose to study via a combination of evening classes and weekly blocks, depending on your specific needs. Part-time study allows you to apply the tools, theories and techniques learned during the course to your workplace, bringing an immediate benefit to your organisation.

It is possible to complete the course in two years, but most students spread the workload over three years. Should your circumstances change, you may suspend your studies and restart at a later date. The course has multiple start dates throughout the year.

Syllabus

You can start your part-time MBA in January or September, sharing core modules with managers from all our MBA specialisms. Once you have completed your first core modules you can choose to specialise in Leadership, Knowledge and Innovation Management or Public Service Management.

You can also choose from a host of optional modules which will allow you to specialise in the areas of management you are most interested in. Most MBA modules can be studied in the evening or in weekly blocks.

Core Modules (5-day bocks):

Accounting and Performance Management
Information Systems, Operations and Process Management
Managing in an Uncertain Environment
Managing People and Organisations

Specialism Modules:

Developing Strategic and Change Capabilities for Public Services (9 days)
Exploring Partnership Working (4-day block)
Leadership with Ethics (5-day block)
Strategy, Planning and Commissioning (5-day block)
Marketing and Communication (5-day block)

International study visit

Your international study-visit to a European organisation would take place in the autumn or spring term and gives you the opportunity to develop your international perspective.

You will experience live case studies and meet senior managers while engaging institutions such as Belfast City Council (Belfast, Northern Ireland), Comité Interprofessionnel du vin de Champagne (Epernay, France) and European Commission (Brussels, Belgium).

Flexible study

Core modules will give you thorough knowledge in each key business discipline. You will then have the opportunity to tailor your MBA through a choice of specialisms and option modules.

Our part-time MBA typically takes one day per week over two to three years, or on a block basis. When studying in the block format modules can be taken in any order to suit your interests, apart from the final module.

If you want a more flexible approach, you can also sign up for one module at a time and build your qualification as you go, exiting with a Postgraduate Certificate in Management, with a Postgraduate Diploma in Management, or an MBA.

Part-time students can choose the order in which they study their modules – to benefit their organisation’s specific needs.

Learning support

Experienced, professionally qualified lecturers and small class sizes will ensure your learning needs are supported.

Online learning tools and libraries also ensure academic journals, e-books, business articles and other resources are available to you 24/7, both for use at the university and at home.

You will have access to our Careers Service, including CV checking, mock interviews and advice on setting up your own business.

Masters project

You will initiate, plan and carry out a project of strategic importance to your organisation. The design and interpretation of the project should draw on a sound knowledge of strategic and change management disciplines.

The project will prepare you for new and challenging situations of strategic relevance to your organisation. It will equip you with the knowledge and skills you need to initiate and lead new developments, Additionally, it will enhance your ability to comprehend and integrate cross functional and sectoral issues, while drawing on sound judgement, personal responsibility and initiative in complex and unpredictable public service environments.

You will be allocated a supervisor to guide you through the project.

Careers and employability

An MBA is an internationally recognised passport to a successful management career. It takes into account all the major aspects of business.

In a recent study by the Association of MBAs, those surveyed were earning on average, 33% more immediately after their MBA, 92% more 3-5 years later, and 151% more 6-10 years after graduation.

The University of Brighton has been producing high-quality MBA graduates for over 25 years. Our graduates have progressed to hold key positions in companies including Brighton and Hove City Council, London Underground, South Downs Health NHS Trust, Sussex Police and West Sussex Social Services.

Past students include managers from the health, police, prison and fire services, the civil service, the voluntary sector, non-governmental organisations and local authorities.

• Careers Service

As a student you will have access to our Careers Service, including careers counselling sessions, CV checking, mock interviews and advice on setting up your own business.

• Careers Counsellor

Christina Keiller is the Business School's Careers Counsellor. Students can speak confidentially with Christina to discuss their plans, have their CV reviewed and prepare for interviews. She works closely with course tutors to ensure that employability is included within academic study.

• Entrepreneurship network

Beepurple is the university’s entrepreneurship support network. They offer free support for any student or graduate with their business ideas, freelance plan or social enterprise project. Beepurple run events throughout the academic year, designed to equip you with skills that will improve your employability and help you grow a successful business. By taking part in beepurple activities, you will meet like-minded people, hear how other recent graduates have set up their own businesses and gain key enterprise skills that will help you stand out from the crowd.

• Mentoring scheme

Momentum is our award-winning mentoring scheme. It pairs students with professionals who wish to share their experience. Students and their mentors meet regularly to exchange ideas. The scheme helps students to develop new skills and enhance their career prospects.

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The course is designed for clinicians and managers in the UK health care system. It provides a blend of up to date management theory and techniques with health service management policy and practice. Read more
The course is designed for clinicians and managers in the UK health care system. It provides a blend of up to date management theory and techniques with health service management policy and practice. It will include a focus on core topics such as: health policy, strategy making, managing organisational change, leadership, and human resource management. You will be encouraged to develop critical awareness, analytical and problem solving skills and the ability to apply these to the health care context.

The course will be particularly relevant to the needs of individuals with some managerial experience, interested in applying the results of their study to their own practice and organisation. The programme is delivered by a mix of short lectures, case studies, discussion groups and experiential learning methods. The programme uses a variety of work based assessments, including case studies, assignments, reports, projects and student presentations.

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Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking. Read more

Designed for

Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

The Course Provides

During the course you’ll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. You will understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.

Enrolment on the MSc Service Management and Design gives you the opportunity to take the short “Lean Six Sigma Green Belt” course in addition to your Masters programme.

Course Content

Core Modules:
1. Service Design and Delivery
2. Reputation and Relationship Management
3. Service Support Technologies
4. Leading Change
5. Financial Analysis and Control Systems
6. Project Planning, Management and Control
7. Organisations, People and Performance

Plus two elective modules from the full list of modules.

Learning Style

The taught component of the course is a mixture of lectures, seminars, technology-enabled learning, syndicate/group work, practical work and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

Our degree was developed within the Service Systems Research Group at WMG, working alongside leading companies such as IBM, Rolls-Royce and BAE Systems. You’ll join our collective drive to actively shape research and teaching in this area. It is particularly relevant for the ‘servitisation’ of manufacturing companies, but is not sector-specific and is equally applicable to public sector, healthcare, financial services, oil and gas, tourism and a broad range of other industries.

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This course will enable managers and business leaders to take a ‘systems’ view of services in relation to their product; considering its design, development, delivery, maintenance and eventual replacement, and including people and technology to ensure outcomes are achieved. Read more

For leaders and managers in service-based industries

Why Enrol?

This course will enable managers and business leaders to take a ‘systems’ view of services in relation to their product; considering its design, development, delivery, maintenance and eventual replacement, and including people and technology to ensure outcomes are achieved.

Many businesses have been driven to reinvent themselves to meet global challenges as they change their business model for commercial advantage. This transition requires strong leadership that blends multidisciplinary expertise.

Learn the systems and techniques used to manage service industries and the creation of value in the business across suppliers within the industry and within industry processes.

Core Modules

- Service Design and Delivery
- Service Support Technologies
- Financial Analysis and Control Systems

Elective Modules

You must select a further seven modules to complete your MSc. please see our website for the full list.

Delivery and Assessment

There are no written examinations for our Master’s degrees, instead assessment is achieved through work based post module assignments and a work based dissertation.

We believe that applying the ideas, tools and techniques learned on the programme directly into your work environment is the best way of embedding learning in a manner that is meaningful to both you and your employer.

To be awarded your Master’s degree you must complete ten modules, ttwo supporting events (Induction, Research Methodologies) and your dissertation. This typically takes three years on a part time basis.

Each module runs over four and a half days and requires approximately 100 hours of study time including lectures, seminars, independent study and a post module assignment. Modules are fully residential with accommodation and meals provided at on of the conference centres at the University of Warwick.

Dissertations are supervised by a WMG tutor and a supervisor from your company and make up 50% of the programme.


For more information call us on 024 7652 3976, email us at or visit our website at go.warwick.ac.uk/wmgptmasters

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The Business Analysis and Service Design pathway will give you the capability to use information and information management to design agile and innovative business services.  . Read more

The Business Analysis and Service Design pathway will give you the capability to use information and information management to design agile and innovative business services.  

Commercial focus

Our students learn to apply their knowledge and skills to design technology-based solutions to application domains in business and management. They also gain a thorough understanding of management and leadership issues to enable them to work effectively within a variety of organisations.

After you’ve graduated

Graduates will be equipped for a variety of roles in the digital economy including business analysis, digital marketing, service development, strategic data analysis and consulting roles.

Not sure which pathway to choose from 3 choices? Apply for the one that you feel fits you better and you will be able to change the pathway within the first few weeks from your arrival to the university.

Why Henley?

  • Consistently maintain highest standards: Henley is in top 1% of business schools worldwide to hold accreditation from all three bodies in the UK, Europe and US
  • Excellent networking potential : 72,000 Henley alumni members in 150 countries
  • High calibre students: always oversubscribed, 1,000 ambitious new Masters students join Henley each year
  • Award winning campus: beautiful, green, 134 hectares, with state of the art facilities
  • World-leading faculty: widely published, frequently asked for expert comment by media and to speak at events
  • Henley is proud to be part of the University of Reading. The University is ranked within the top 200 universities worldwide (Times Higher Education World University Rankings 2016/17 and QS World University Rankings 2018) and 98% of the research is rated as being of international standard.

Course content

Compulsory modules

Optional modules

In addition students must choose two optional modules from the list below.

How we teach you

A holistic approach

Effective leadership requires more than first-class business acumen. It also requires a degree of self-awareness and sensitivity. Henley is renowned for its well-researched, professional approach to this aspect of business education and all our postgraduate programmes examine this aspect of leadership - helping to create emotionally intelligent graduates who can be fully effective in their chosen careers.

How you will learn

Henley Business School enjoys a strong reputation for the practical application of business ideas and concepts, underpinned by academic excellence and the strength of our research. We offer high-quality technical skills training as well as a deep understanding of the importance of personal development for leaders, a thread that runs through all of our Masters programmes.

Our postgraduate masters programmes feature a mix of core and optional modules, allowing you to tailor your degree towards your individual personal development needs and career ambitions. You will complete up to 10 taught modules during your programme, totalling 180 credits. One module usually equates to 20 credits or 10 hours of work per week. Your week will include lectures, tutorials, workshops and personal study, with each accounting for 25% of your time on average. This stimulating mix of lectures and interactive tutorials provides you with the opportunity to discuss and explore the subject material in depth with your lecturers and fellow students. You will be introduced to the latest thinking and research findings and be able to challenge some of those that have created it. You will also explore real-world issues and tackle current business challenges, and interact with guest lectures and speakers from industry, giving you the opportunity to test, extend and refine your knowledge and skills.

How we assess you

You will learn and be assessed through a wide variety of teaching methods which vary depending on your chosen Masters programme. These include online materials and multimedia content, guest lectures, individual and group assignments, case studies, field visits, dealing room simulations, presentations, applied projects, consultancy work and examinations.

On average examinations form around 70% of the assessed work with the remaining 30% coming from coursework, including a written dissertation or project depending on your chosen programme. The exam period falls between April and June in the summer term, with students taking an average of 5 or 6 exams. Graduation normally takes place in December.

Ongoing support

While postgraduate students are self-motivated and determined individuals, study at this level can present additional pressures which we take seriously. Lecturers are available to discuss the content of each module and your personal tutor can meet with you regularly to discuss any additional issues. Full-time support staff are also available to help with any questions or issues that may arise during your time at Henley

Careers and accreditations

Each pathway of our MSc Information Management is designed to give a rigorous academic understanding of real-life and current business issues. Graduates of the Systems Analysis and Design pathway will be equipped to manage and utilize information resources in various business fields including business & management, construction management and healthcare through a thorough understanding of systems analysis and design methodology.

A number of our students join our PhD programmes each year.

Students who pass the module – Business Domain and Requirements Analysis with a mark of 60 or above will be eligible for the British Computer Society Professional Certificate in Business Analysis Practice.



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Supply Chain and Operations Management. Supply Chain and Procurement Management. Supply Chain and Logistics Management. Read more
Supply Chain and Operations Management
Supply Chain and Procurement Management
Supply Chain and Logistics Management
MSc/PgDip/PgCert (Cips Graduate Diploma and MCIPS)

Accredited by the Chartered Institute for Procurement and Supply (CIPS) and the Chartered Institute for Logistics and Transport (CILT).

Supply Chain Management

encompasses everything, from initial design, through to procurement of material and services, processing and delivery to the customer. In the modern world, customer satisfaction and sustainable business performance are both dependent on having the right product or service at the right place at the right time, and this cannot be done without an understanding of Supply Chain Management in its entirety.

The overall objective of the course is to provide high calibre graduates with an in-depth understanding of strategic, tactical and operational issues relating to management of supply chains. On completion of the course, participants will be equipped with state-of-the-art concepts, methods, techniques and tools to allow them to contribute towards the competitiveness of industrial and commercial organisations worldwide.

The course is suitable for:

•People who work or are planning to work within Supply Chain Management, eg operations, process management, operations planning and control, purchasing and procurement, logistics and distribution, amongst others.
•People with a background in support functions such as sales, maintenance, finance, marketing, quality, etc who wish to gain a better understanding of Supply Chain Management issues, concepts, models, tools and techniques.

The knowledge and skills you will gain through the course will make you a valuable resource in any supply chain-based enterprise - where you can contribute immediately - and make a difference!

Course Content:
The programme for the course comprises the following modules:
•Business, Operations and Supply Chain Strategy (10 Credits)
•Strategic Supply Chain Management (10 Credits)
•Supply Chain Operations (10 Credits)
•Management of Total Quality and Continuous Improvement (10 Credits)
•Enterprise Resource Planning (10 Credits)
•Advanced Project Management (10 Credits)
•Product Costing and Financial Management (10 Credits)
•Case Studies in Supply Chain Management (20 Credits)
•Masters Project (60 Credits)

Operations Management Specialism
•Fundamentals of Lean Six Sigma (10 Credits)
•Service Operations Management (10 Credits)
•Operations Management Option (10 Credits)

Logistics Management Specialism
•Logistics (10 Credits)
•Spreadsheet Modelling and Demand Forecasting (10 Credits)
•Logistics Management Option (10 Credits)

Procurement Management Specialism
•Strategic Procurement Management (10 Credits)
•Organisation Buying Behaviour and Structure (10 Credits)
•Procurement Management Option (10 Credits)

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The Advanced Engineering Management Programme (AEMP) is delivered jointly by Birmingham Business School (BBS) and the College of Engineering and Physical Sciences (EPS), combining the expertise and strengths of both schools to offer a high quality, distinctive and flexible course. Read more

The Advanced Engineering Management Programme (AEMP) is delivered jointly by Birmingham Business School (BBS) and the College of Engineering and Physical Sciences (EPS), combining the expertise and strengths of both schools to offer a high quality, distinctive and flexible course.

The programme introduces students to core management concepts in semester one before selecting one of four specialist pathways in semester two. Students also have the opportunity to choose a generalist pathway route, tailoring the course to their requirements.

Find out more about the specialist pathways:

Course details

Semester one modules are taken by all students to develop a firm base of general knowledge and techniques for further specialised management study. Delivered by leading academics in Birmingham Business School (BBS), the management content is research led, drawing on the expertise and reputation of BBS to help deliver a high quality experience for students. Topics include strategy, innovation, marketing, organisational behaviour and financial management. 

Semester two sees students move into a pathway of their choice, where the key management concepts tackled in the first semester will be complemented by the exploration of practical management applications by academics from the School of Engineering, drawing upon its wealth of research experience and industrial links. 

This new structure will allow us to present the core principles in semester one and then to demonstrate their application in semester two before you progress into the summer and the opportunity to investigate and develop a contemporary Engineering Management topic via a 60 credit research project.

Examples of project titles:

  • BP in the Global Oil Industry
  • Human Resources Management at Royal Bank of Scotland
  • Analysis of the Hellenic Steel Industry
  • Strategic Repositioning of the BMW Group

You can expect to be exposed throughout to up-to-date knowledge of current and future trends in the management of your chosen field whilst developing the skills of critical evaluation and analysis that you will need as an engineer of tomorrow. We look forward to welcoming you.

Specialist pathways

To apply and start studying on one of the specialist pathways, please visit the pathway programme pages;

Study part-time

The Advanced Engineering Management Programmes can be studied on a part-time basis over the duration of up to five years. Modules will be studied over a two-week period, therefore you can undertake one module per term or complete more if you would like to finish the course sooner. Module dates and times are yet to be confirmed, but if you have any queries about studying part-time you can contact .

Learning and teaching

The home of Birmingham Business School is University House, conveniently situated on the edge of the main campus opposite the main gate of the University. To the elegant old house of 1908, that houses staff rooms and social space, a new multi-million pound state of-the-art teaching and learning complex has been added giving a unique combination of historic elegance and cutting-edge facilities.

Our students benefit from advanced teaching technology. All fifteen lecture theatres and seminar rooms contain comprehensive audio-visual equipment and sound systems, as well as wireless connectivity and data projection. Three large PC clusters add to computing facilities already available to students across the campus. The main lecture theatre, seating 200, is often utilised outside term-time as a conference facility for local industry.

Employability

Careers in Business

Careers in Business is a dedicated service for postgraduate Business School students. We’ll help you in all aspects of your career management, from planning your job-seeking strategies, applying for jobs, preparing for interviews and assessment centres and developing your essential employability skills. At the start of your programme you will receive an email from our team, giving details of how you can access Careers in Business Online. Please get in touch to find out how our Careers in Business team can support you.



Read less
The Advanced Engineering Management Programme (AEMP) is delivered jointly by Birmingham Business School (BBS) and the College of Engineering and Physical Sciences (EPS), combining the expertise and strengths of both schools to offer a high quality, distinctive and flexible course. Read more

The Advanced Engineering Management Programme (AEMP) is delivered jointly by Birmingham Business School (BBS) and the College of Engineering and Physical Sciences (EPS), combining the expertise and strengths of both schools to offer a high quality, distinctive and flexible course.

The programme introduces students to core management concepts in semester one before selecting one of four specialist pathways in semester two. Students also have the opportunity to choose a generalist pathway route, tailoring the course to their requirements.

Find out more about the specialist pathways:

Course details

Semester one modules are taken by all students to develop a firm base of general knowledge and techniques for further specialised management study. Delivered by leading academics in Birmingham Business School (BBS), the management content is research led, drawing on the expertise and reputation of BBS to help deliver a high quality experience for students. Topics include strategy, innovation, marketing, organisational behaviour and financial management. 

Semester two sees students move into a pathway of their choice, where the key management concepts tackled in the first semester will be complemented by the exploration of practical management applications by academics from the School of Engineering, drawing upon its wealth of research experience and industrial links. 

This new structure will allow us to present the core principles in semester one and then to demonstrate their application in semester two before you progress into the summer and the opportunity to investigate and develop a contemporary Engineering Management topic via a 60 credit research project.

Examples of project titles:

  • BP in the Global Oil Industry
  • Human Resources Management at Royal Bank of Scotland
  • Analysis of the Hellenic Steel Industry
  • Strategic Repositioning of the BMW Group

You can expect to be exposed throughout to up-to-date knowledge of current and future trends in the management of your chosen field whilst developing the skills of critical evaluation and analysis that you will need as an engineer of tomorrow. We look forward to welcoming you.

Specialist pathways

To apply and start studying on one of the specialist pathways, please visit the pathway programme pages;

Study part-time

The Advanced Engineering Management Programmes can be studied on a part-time basis over the duration of up to five years. Modules will be studied over a two-week period, therefore you can undertake one module per term or complete more if you would like to finish the course sooner. Module dates and times are yet to be confirmed, but if you have any queries about studying part-time you can contact .

Learning and teaching

The home of Birmingham Business School is University House, conveniently situated on the edge of the main campus opposite the main gate of the University. To the elegant old house of 1908, that houses staff rooms and social space, a new multi-million pound state of-the-art teaching and learning complex has been added giving a unique combination of historic elegance and cutting-edge facilities.

Our students benefit from advanced teaching technology. All fifteen lecture theatres and seminar rooms contain comprehensive audio-visual equipment and sound systems, as well as wireless connectivity and data projection. Three large PC clusters add to computing facilities already available to students across the campus. The main lecture theatre, seating 200, is often utilised outside term-time as a conference facility for local industry.

Employability

Careers in Business

Careers in Business is a dedicated service for postgraduate Business School students. We’ll help you in all aspects of your career management, from planning your job-seeking strategies, applying for jobs, preparing for interviews and assessment centres and developing your essential employability skills. At the start of your programme you will receive an email from our team, giving details of how you can access Careers in Business Online. Please get in touch to find out how our Careers in Business team can support you.



Read less
The Advanced Engineering Management Programme (AEMP) is delivered jointly by Birmingham Business School (BBS) and the College of Engineering and Physical Sciences (EPS), combining the expertise and strengths of both schools to offer a high quality, distinctive and flexible course. Read more

The Advanced Engineering Management Programme (AEMP) is delivered jointly by Birmingham Business School (BBS) and the College of Engineering and Physical Sciences (EPS), combining the expertise and strengths of both schools to offer a high quality, distinctive and flexible course.

The programme introduces students to core management concepts in semester one before selecting one of four specialist pathways in semester two. Students also have the opportunity to choose a generalist pathway route, tailoring the course to their requirements.

Find out more about the specialist pathways:

Course details

Semester one modules are taken by all students to develop a firm base of general knowledge and techniques for further specialised management study. Delivered by leading academics in Birmingham Business School (BBS), the management content is research led, drawing on the expertise and reputation of BBS to help deliver a high quality experience for students. Topics include strategy, innovation, marketing, organisational behaviour and financial management. 

Semester two sees students move into a pathway of their choice, where the key management concepts tackled in the first semester will be complemented by the exploration of practical management applications by academics from the School of Engineering, drawing upon its wealth of research experience and industrial links. 

This new structure will allow us to present the core principles in semester one and then to demonstrate their application in semester two before you progress into the summer and the opportunity to investigate and develop a contemporary Engineering Management topic via a 60 credit research project.

Examples of project titles:

  • BP in the Global Oil Industry
  • Human Resources Management at Royal Bank of Scotland
  • Analysis of the Hellenic Steel Industry
  • Strategic Repositioning of the BMW Group

You can expect to be exposed throughout to up-to-date knowledge of current and future trends in the management of your chosen field whilst developing the skills of critical evaluation and analysis that you will need as an engineer of tomorrow. We look forward to welcoming you.

Specialist pathways

To apply and start studying on one of the specialist pathways, please visit the pathway programme pages;

Study part-time

The Advanced Engineering Management Programmes can be studied on a part-time basis over the duration of up to five years. Modules will be studied over a two-week period, therefore you can undertake one module per term or complete more if you would like to finish the course sooner. Module dates and times are yet to be confirmed, but if you have any queries about studying part-time you can contact .

Learning and teaching

The home of Birmingham Business School is University House, conveniently situated on the edge of the main campus opposite the main gate of the University. To the elegant old house of 1908, that houses staff rooms and social space, a new multi-million pound state of-the-art teaching and learning complex has been added giving a unique combination of historic elegance and cutting-edge facilities.

Our students benefit from advanced teaching technology. All fifteen lecture theatres and seminar rooms contain comprehensive audio-visual equipment and sound systems, as well as wireless connectivity and data projection. Three large PC clusters add to computing facilities already available to students across the campus. The main lecture theatre, seating 200, is often utilised outside term-time as a conference facility for local industry.

Employability

Careers in Business

Careers in Business is a dedicated service for postgraduate Business School students. We’ll help you in all aspects of your career management, from planning your job-seeking strategies, applying for jobs, preparing for interviews and assessment centres and developing your essential employability skills. At the start of your programme you will receive an email from our team, giving details of how you can access Careers in Business Online. Please get in touch to find out how our Careers in Business team can support you.



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