Masters Degrees (Service Management)

There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Professional bodies in this area (i.e. itSMF and the SFIA Council) recognise the need for quality and standards in the provision of IT Services underpinning IT Service Management and the quality and skills of staff employed in this profession.

This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.

Our online learning programmes are flexible and designed so you can balance study with your commitments at work and home. The programme structure and learning materials enable you to study at your own convenience and develop your own study schedule while offering opportunities for you to engage with your peers.

Northampton Integrated Learning Environment (NILE) is a dedicated online university learning space for students. Your tutors will use NILE to engage with you, and you will use NILE to access course materials, assessment information, virtual classrooms and discussion boards. Your assessed work will be submitted and graded online, so you will be able to see your grades and feedback wherever you are in the world. The system that underpins NILE is Blackboard and access to this system is through nile.northampton.ac.uk. We also have a mobile app so you can stay connected to the University of Northampton wherever you are; iNorthampton is available for Android and Apple mobile devices.

Course content

The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today’s computing and management expectations.

The course encompasses IT Service Management through a series of progressive units developing the student’s knowledge from fundamental concepts, through to units addressing IS strategy. Subjects covered include: management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL®.

Core learning will be delivered electronically and you will be encouraged to engage with your fellow students and tutors online. Studying online will give you the flexibility to study at your convenience* without the need to travel or physically attend classes, whilst enhancing your employment opportunities. You will be supported throughout the process by our great teaching staff that are professionally qualified and have industry and academic experience to share with you.

Studying this programme will give you an opportunity to undertake PRINCE2 qualifications.

*Modules are delivered within trimester periods so you will need to complete them in specified times.

What you will study

This programme is 30 months in duration. The academic year is split into trimesters. For a September start you will study as follows;
-Trimester one – September to December
-Trimester two – January to April
-Trimester three – May to July

Year One
Trimester one – September to December
You will study one module; Quality and IT Management.
Trimester two – January to April
You will study two modules; Change Management and Project Management.
Trimester three – May to July
You will study one module; Service Improvement.

Year Two
Trimester four – September to December
You will study two modules; Service Transition and Service Operations.
Trimester five – January to April
You will study two modules; Strategic Management of IS and Research Methods and Dissertation. You will commence work on your Dissertation.
Trimester six – May to July
You will study one module; Information Systems Methods and commence work on your Dissertation.
Trimester seven – September to December
You will complete your Dissertation.

February start information available soon.

For further information on course content and modules please refer to the NILE site: https://nile.northampton.ac.uk/webapps/blackboard/content/listContent.jsp?course_id=_27700_1&content_id=_1027153_1&mode=reset%E2%80%8B

Course modules (16/17)

-Quality and IT Management
-Information Systems Methods
-Service Improvement
-Service Transition Management
-Service Operation Management
-Strategic Management of IS
-Change Management
-Project Management
-Dissertation and Research Methods

Assessments

The course has a mixture of assessment involving reports, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year an applied research project is a key element of the course.

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Course outline

The MSc in Financial Service Management is a rigorous and advanced intellectual training in the area of financial service management based on the most current and modern academic thinking and industry best practice. It is designed for students who intend to pursue a career in the financial service sector, through a well-focused education in the theories and methodologies that are utilised today for valuation using financial service tools.

The programme aims to provide a coherent analytical framework for the study of finance and management, focused towards the financial service sector. The emphasis throughout the programme is on contemporary financial service theories and their application in real-world decision-making in the financial industry and the roles and responsibilities attached.

It is particularly designed to develop a range of conceptual and analytical skills for dealing with a variety of financial service theories, issues, practical financial service business situations or cases and the strategic nature of demands within the financial sector.

The programme is a 12-month full-time programme designed for postgraduates with an entry point in the Autumn Term of each year. The programme has been developed to produce practical and proactive financial service management specialists, geared towards fulfilling the demands of the financial service sector, both locally and abroad.

The programme is aimed at students who have recently acquired their bachelor’s degree in management or service related fields and wish to enhance their knowledge of managing and working in organisations within a wide array of competing economic, social, political and cultural conditions.

Find out more about our Business School on http://www.buckingham.ac.uk/business.

Teaching methods

Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.

We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision-making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.

Apply here http://www.buckingham.ac.uk/business/msc/financialservicemanagement.

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This dynamic MBA course will be of interest if you are in, or aspire to, a managerial position and will build the vision needed in today’s business climate. It’s important to have the necessary skills to set yourself apart from the competition. This challenging course builds on a strong ethos of helping managers to solve real problems. It is designed for professionals who will make a strategic difference to the organisations in which they operate.

The MBA programme introduces innovative business theory in a practical context. You will learn how to integrate cutting-edge research and practice across all key business areas to achieve business transformation, whether you work in a public or private sector organisation.

During the MBA course, you will develop key leadership skills such as creativity, innovation, collaboration and problem solving. The MBA is grounded in principles that underpin business today and will give you a fresh strategic approach to the issues managers face.

The University is host to a vibrant, multicultural environment that provides an excellent opportunity for you to gain an international perspective on business and different cultures and practices.

There are also MBA pathways available in marketing, human resource management and public service management, so you can specialise in a particular area which will lead to a named MBA award.

Course Content

MBA modules:
- Leadership and Management Theories
- Strategic Financial Management
- Strategic Analysis Tools and Techniques
- Strategic Systems Thinking
- Strategic Marketing
- Strategic Operations Management
- Managing Professional Development
- Research Methods
- Management Project

MBA Human Resource Management modules:
- Strategic Human Resource Management
- Leadership and Management Theories
- Strategic Financial Management
- Strategic Analysis Tools and Techniques
- Strategic Marketing
- Strategic Operations Management
- Managing Professional Development
- Research Methods
- Management Project

MBA Marketing modules:
- Brand and Reputation Management
- Trends in Marketing
- Leadership and Management Theories
- Strategic Financial Management
- Strategic Analysis Tools and Techniques
- Strategic Operations Management
- Research Methods
- Management Project
You will also study one of the following options:
- Strategic Marketing
- Managing Professional Development

MBA Public Service Management modules:
- Public Policy and Innovation
- Partnerships, Service Improvement and Delivery
- Leadership and Management Theories
- Strategic Financial Management
- Strategic Analysis Tools and Techniques
- Strategic Operations Management
- Managing Professional Development
- Research Methods
- Management Project

Learning and teaching methods

Taught sessions are delivered through self-guided study, lectures, seminars, group work, case studies and exercises. You will have the opportunity to strategically analyse organisations, deliver presentations and prepare marketing and business plans.

Alongside your studies, you will also be part of a study visit to see first-hand how different companies operate. You are also encouraged to attend the many guest lectures organised by the Business School, to broaden your understanding of important subject areas.

Work Experience and Employment Prospects

Employability is at the heart of everything we do, and we aim to ensure that our students are innovative, creative and entrepreneurial, which helps make our graduates employable across the globe.

This demanding and dynamic course is designed for those looking to take their career to the next level. It will help you develop the knowledge and skills to be a successful strategic business leader and equip you with an insight into the business practices you will need for a future in an ever changing global environment.

Developed in close consultation with a range of employers who have contributed significantly to making our graduates more effective in the workplace, the University of South Wales MBA is recognised globally as a qualification due to its relevance within the world of work. The completion of a management project gives you the chance to showcase your knowledge and analytical skills that are essential to top employers.

Assessment methods

You will be assessed through written assignments, presentations and project work. The MBA involves the completion of a business research project which will develop your communication and consulting skills.

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The MSc Health and Public Service Management course has been designed for professionals working in healthcare organisations in the public, private and voluntary sectors. The University has a long tradition of providing high quality healthcare management courses and has successfully delivered similar postgraduate programmes for over 20 years.

During the course, you will examine the challenges facing healthcare and related public service areas, making strong links between academic theory and management practice to create a relevant context. You will also specialise in a key area through your chosen dissertation topic.

See the website http://courses.southwales.ac.uk/courses/303-msc-health-and-public-service-management

What you will study

You will study 180 credits over the duration of the MSc Health and Public Service Management course. The modules you will study are:

Postgraduate Certificate
- Managing Resources and Projects (20 credits)
Develop the capability of dealing with current issues associated with resourcing the UK public sector.

- Managing People and Organisations (20 credits)
Analyse key concepts in organisational behaviour and management and evaluate these in a public sector context.

- Strategy and Leadership (20 credits)
Critically evaluate various approaches to strategy and leadership in the public service context and gain the practical skills to lead and manage services effectively.


Postgraduate Diploma
- Health, Policy and Innovation (20 credits)
Develop an awareness of different theoretical approaches to health and policy making and the ability to promote reflective thinking around public service innovation.

- Partnership Service Improvement and Delivery (20 credits)
Critically appraise recent approaches to managing and improving performance. You’ll examine and analyse the opportunities and constraints of providing collaborative public services.

- Conducting Research (20 credits)
Develop your ability to plan, execute and write up a piece of research whilst gaining a critical understanding of the nature of social and policy research.

MSc
You will complete a 40 credit dissertation on a topic you have selected.

Learning and teaching methods

During the course you will be taught through a combination of lectures and seminars. Leaders from the public sector are regularly invited to deliver guest lectures on topics embedded within the course, so you will benefit from their wealth of experience.

Full-time study involves completing the six taught modules and a dissertation over one full academic year. You will have 12 class contact hours over two days each week – Wednesdays and Thursday between 2-8pm.

For part-time students, the taught component is delivered over two academic years, with a commitment of around six hours on one day each week. You can expect to complete the course over three academic years, but the flexible modular structure allows you to progress at your own pace and combine study with work and/or personal commitments. During the first year of the MSc you will study on Wednesdays between 2-8pm. On your second year you will study on Thursday’s between 2-8pm.

Work Experience and Employment Prospects

This course will develop your understanding, competence and confidence if you are a manager, or aspire to a position of significant managerial responsibility, in healthcare and related public service areas.

Your studies will help develop and refine your management techniques in the context of the healthcare sector. Therefore, upon graduation, you will be equipped with a broad management skill-set that can be applied throughout a range of public services but will also enable you to specialise in a healthcare profession.

Assessment methods

You will be assessed by coursework for each module, usually through work-based assignments that involve the application of academic theory to work practice. Coursework can range from reports to poster presentations, and even speeches.

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In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context.

The Leadership and Service Management programme aims to engage students in applied research and scholarship to support the design, engagement and transformation of service organisations. The programme will concentrate on the links between the major business functions and their role in the service sector. The programme will address business and management issues from the service sector in general (rather than from one sub-sector) with an emphasis on different service sub-sectors learning from each other.

See the website http://www.lboro.ac.uk/departments/sbe/executive-education/programmes/accredited/lsm/

The programme aims to:
- Develop individual skills and prepare participants for management career progression in the service sector, mainly through development of both their technical knowledge and skills, and their conceptual and analytical abilities;

- Develop the people management skills of participants to enable them to deal effectively with a range of managerial issues relating to individuals and teams;

- Develop skills to design, evaluate and develop service systems

- Provide insights into the field of business management for private, public, and third sector services operating in the dynamic context of support services;

- Enable participants to see ways in which theory can be applied in practice to complex issues with the aim of improving business and management practice;

- Develop and manage customer-facing service skills and the engagement and transformation of service organisation.

The Leadership and Service Management programme is specifically designed for experienced managers seeking to develop practical skills whilst working towards a university award. The programme prepares participants for management career progression in the service sector.

Structure

The programme is offered on a part-time basis. The minimum period of study for the award of MSc is thirty calendar months. The minimum period of study for the award of Postgraduate Diploma is eighteen months.

Delivery

The Diploma programme is part-time and will normally extend over a period of 18 months. It involves a combination of short courses, distance learning and work-based assignments and projects. The programme is delivered via block release and learning methods are tailored to participants' needs. The MSc element of the programme is delivered over a period of 12 months and involves a series of taught sessions covering research methods and project design.

Content

The programme starts with an induction event, and consists of a number of core modules covering the essential elements contributing to business competitiveness, as well as three modules which explore service design, evaluation and delivery.

To ensure maximum relevance and usefulness to both the participant and organisation, the topic of work-based assignments and projects is agreed between the participant and the University, to address a specific issue which is impacting on the participant's area of work.

Core modules:
- Financial Management
- Managing and Leading People
- Operations Management
- Marketing Management
- Service Marketing
- Service Operations
- Service Strategy

Find out how to apply here http://www.lboro.ac.uk/departments/sbe/executive-education/apply/

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The purpose of the MSc in Fire and Rescue Service Management is to promote increased understanding of critical management processes and hopefully to enable satisfactory performance in high-consequence, high risk situations.

Strategic managers in the Fire and Rescue Service in risk critical situations face unique challenges in both preparing for and dealing with situations which threaten life and critical infrastructure or reputation.

This postgraduate course brings together insights regarding risk perception and decision making across domains ranging from the operational context, cognitive psychology, economics, and public policy. It suggests strategies to ensure a mature effective response to various managerial situations.

MSc Fire and Rescue Service Management develops the abilities of critical decision makers to grasp a situation, formulate a response assess success and failure and redefine an improved response. The course offers tools and strategies which allow Fire and Rescue Service managers to generate, evaluate, and select among decision options.

PROFESSIONAL ACCREDITATION

There are potential short-term placements within fire and rescue services.

There are exchange visits to Hong Kong Fire Service offered to a limited number of students and also opportunities to work with International partners to develop fire and rescue service infrastructure in those countries where there are limited resources available.

LEARNING ENVIRONMENT AND ASSESSMENT]]
MSc students take practical classes, carry out casework and conduct lab-based dissertation research projects. Students also have access to a wide range of analytical instrumentation in the Faculty of Science and Technology’s Analytical Unit. In collaboration with Cheshire Fire and Rescue Service all students are tested in a simulated command environment.

Assessment is by examinations, practicals and coursework. Practical assessment involves command simulations.

The course focuses on managerial decision making within the fire and rescue service, in both an operational and non-operational context. It includes environmental scanning (both external and internal), strategy formulation (strategic or long range planning), strategy implementation, and evaluation and control. Situational awareness and risk decision making in time pressured and high risk situations. Students will be tested in command simulations representative of those applicable to the emergency incident domain. The theory and practical sessions will build confidence through the development of practical expertise and specialist knowledge in the field of strategic management.

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Designed for professionals who wish to progress in their career, our part-time Public Services Management MBA will develop your leadership potential in the public sector, cultivating the analytical skills and entrepreneurial thinking employers are looking for from their senior management.

This course will help you address the complex organisational issues experienced in the fast-changing political and global environment which public services and not-for-profit organisations face.

Case studies and professional work-based projects will enable you to practically apply your new skills to the benefit of employers. Guest speakers, industry visits and attending core modules with a mix of full-time, part-time and international students will provide you with a wider perspective and exposure to different cultures as experiences are shared.

Accredited by the Chartered Management Institute (CMI), the only chartered professional body in the field of management and leadership, you will graduate with a degree as well as the CMI’s Level 7 Diploma in Strategic Management and Leadership.

During your studies, you will benefit from free membership of both the Institute of Directors and the Chartered Management Institute. Our partnership with professional associations ensures the Brighton MBA remains relevant to the needs of today's business practitioners.

Scholarships

Scholarships are available for this course. Please click the link below for more information.
https://www.brighton.ac.uk/studying-here/fees-and-finance/postgraduate/index.aspx

Course structure

The course is flexible so you can choose to study via a combination of evening classes and weekly blocks, depending on your specific needs. Part-time study allows you to apply the tools, theories and techniques learned during the course to your workplace, bringing an immediate benefit to your organisation.

It is possible to complete the course in two years, but most students spread the workload over three years. Should your circumstances change, you may suspend your studies and restart at a later date. The course has multiple start dates throughout the year.

Syllabus

You can start your part-time MBA in January or September, sharing core modules with managers from all our MBA specialisms. Once you have completed your first core modules you can choose to specialise in Leadership, Knowledge and Innovation Management or Public Service Management.

You can also choose from a host of optional modules which will allow you to specialise in the areas of management you are most interested in. Most MBA modules can be studied in the evening or in weekly blocks.

Core Modules (5-day bocks):

Accounting and Performance Management
Information Systems, Operations and Process Management
Managing in an Uncertain Environment
Managing People and Organisations

Specialism Modules:

Developing Strategic and Change Capabilities for Public Services (9 days)
Exploring Partnership Working (4-day block)
Leadership with Ethics (5-day block)
Strategy, Planning and Commissioning (5-day block)
Marketing and Communication (5-day block)

International study visit

Your international study-visit to a European organisation would take place in the autumn or spring term and gives you the opportunity to develop your international perspective.

You will experience live case studies and meet senior managers while engaging institutions such as Belfast City Council (Belfast, Northern Ireland), Comité Interprofessionnel du vin de Champagne (Epernay, France) and European Commission (Brussels, Belgium).

Flexible study

Core modules will give you thorough knowledge in each key business discipline. You will then have the opportunity to tailor your MBA through a choice of specialisms and option modules.

Our part-time MBA typically takes one day per week over two to three years, or on a block basis. When studying in the block format modules can be taken in any order to suit your interests, apart from the final module.

If you want a more flexible approach, you can also sign up for one module at a time and build your qualification as you go, exiting with a Postgraduate Certificate in Management, with a Postgraduate Diploma in Management, or an MBA.

Part-time students can choose the order in which they study their modules – to benefit their organisation’s specific needs.

Learning support

Experienced, professionally qualified lecturers and small class sizes will ensure your learning needs are supported.

Online learning tools and libraries also ensure academic journals, e-books, business articles and other resources are available to you 24/7, both for use at the university and at home.

You will have access to our Careers Service, including CV checking, mock interviews and advice on setting up your own business.

Masters project

You will initiate, plan and carry out a project of strategic importance to your organisation. The design and interpretation of the project should draw on a sound knowledge of strategic and change management disciplines.

The project will prepare you for new and challenging situations of strategic relevance to your organisation. It will equip you with the knowledge and skills you need to initiate and lead new developments, Additionally, it will enhance your ability to comprehend and integrate cross functional and sectoral issues, while drawing on sound judgement, personal responsibility and initiative in complex and unpredictable public service environments.

You will be allocated a supervisor to guide you through the project.

Careers and employability

An MBA is an internationally recognised passport to a successful management career. It takes into account all the major aspects of business.

In a recent study by the Association of MBAs, those surveyed were earning on average, 33% more immediately after their MBA, 92% more 3-5 years later, and 151% more 6-10 years after graduation.

The University of Brighton has been producing high-quality MBA graduates for over 25 years. Our graduates have progressed to hold key positions in companies including Brighton and Hove City Council, London Underground, South Downs Health NHS Trust, Sussex Police and West Sussex Social Services.

Past students include managers from the health, police, prison and fire services, the civil service, the voluntary sector, non-governmental organisations and local authorities.

• Careers Service

As a student you will have access to our Careers Service, including careers counselling sessions, CV checking, mock interviews and advice on setting up your own business.

• Careers Counsellor

Christina Keiller is the Business School's Careers Counsellor. Students can speak confidentially with Christina to discuss their plans, have their CV reviewed and prepare for interviews. She works closely with course tutors to ensure that employability is included within academic study.

• Entrepreneurship network

Beepurple is the university’s entrepreneurship support network. They offer free support for any student or graduate with their business ideas, freelance plan or social enterprise project. Beepurple run events throughout the academic year, designed to equip you with skills that will improve your employability and help you grow a successful business. By taking part in beepurple activities, you will meet like-minded people, hear how other recent graduates have set up their own businesses and gain key enterprise skills that will help you stand out from the crowd.

• Mentoring scheme

Momentum is our award-winning mentoring scheme. It pairs students with professionals who wish to share their experience. Students and their mentors meet regularly to exchange ideas. The scheme helps students to develop new skills and enhance their career prospects.

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The course is designed for clinicians and managers in the UK health care system. It provides a blend of up to date management theory and techniques with health service management policy and practice. It will include a focus on core topics such as: health policy, strategy making, managing organisational change, leadership, and human resource management. You will be encouraged to develop critical awareness, analytical and problem solving skills and the ability to apply these to the health care context.

The course will be particularly relevant to the needs of individuals with some managerial experience, interested in applying the results of their study to their own practice and organisation. The programme is delivered by a mix of short lectures, case studies, discussion groups and experiential learning methods. The programme uses a variety of work based assessments, including case studies, assignments, reports, projects and student presentations.

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Designed for

Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

The Course Provides

During the course you’ll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. You will understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.

Enrolment on the MSc Service Management and Design gives you the opportunity to take the short “Lean Six Sigma Green Belt” course in addition to your Masters programme.

Course Content

Core Modules:
1. Service Design and Delivery
2. Reputation and Relationship Management
3. Service Support Technologies
4. Leading Change
5. Financial Analysis and Control Systems
6. Project Planning, Management and Control
7. Organisations, People and Performance

Plus two elective modules from the full list of modules.

Learning Style

The taught component of the course is a mixture of lectures, seminars, technology-enabled learning, syndicate/group work, practical work and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

Our degree was developed within the Service Systems Research Group at WMG, working alongside leading companies such as IBM, Rolls-Royce and BAE Systems. You’ll join our collective drive to actively shape research and teaching in this area. It is particularly relevant for the ‘servitisation’ of manufacturing companies, but is not sector-specific and is equally applicable to public sector, healthcare, financial services, oil and gas, tourism and a broad range of other industries.

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This Masters degree is specifically designed for individuals who work in or with public service related organisations.

You will examine the challenges faced in public service, making strong links between academic theory and management practice to establish a relevant context. You will also specialise in a key area through your chosen dissertation topic.

The University has a long tradition of providing high-quality courses in public service management, and has successfully delivered such postgraduate programmes for over 20 years.

See the website http://courses.southwales.ac.uk/courses/306-msc-public-service-management

What you will study

Stage 1 – Postgraduate Certificate

- Managing Resources and Projects
Develop the capability of dealing with current issues associated with resourcing the UK public sector.

- Managing People and Organisations in the Public Sector
Analyse key concepts in organisational behaviour and management and evaluate these in a public sector context.

- Strategy and Leadership
Critically evaluate various approaches to strategy and leadership in the public service context and gain the practical skills to lead and manage services effectively.

Stage 2 – Postgraduate Diploma
You will study the equivalent of three full modules:

- Policy and Innovation
Develop an awareness of different theoretical approaches to public policy making and the ability to promote reflective thinking around public service innovation.
- Partnership, Improvement and Delivery
Critically appraise recent approaches to managing and improving performance. You’ll examine and analyse the opportunities and constraints of providing collaborative public services.

- Conducting Research
Develop your ability to plan, execute and write up a piece of research whilst gaining a critical understanding of the nature of social and policy research.

Stage 3 – MSc

You will complete a dissertation on a topic you have selected.

Learning and teaching methods

You can study full-time or part-time. Full-time study involves completing the six taught modules and the dissertation over one full academic year. There will be 12 class contact hours delivered over two days each week.

For part-time students, the taught component is delivered over two academic years, with a commitment of around six hours on one day each week. You can expect to complete the course over three academic years, but our flexible modular structure allows you to study at your own pace and combine study with work and/or personal commitments.

Work Experience and Employment Prospects

If you are a manager, or aspire to a position of significant managerial responsibility in a public, quasi-public or voluntary organisation, this course will develop your understanding, competence and confidence as a manager.

The course will improve your ability to manage projects effectively, from setting objectives and producing plans to analysis and evaluation.

Upon graduation, not only can you be confident in your knowledge and understanding of the role of a manager within the public sector, but, you will have the key transferable skills to enable you to deliver best practice in the workplace.

Assessment methods

You will be assessed by coursework for each module, usually through work-based assignments that involve the application of academic theory to work practice.

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For leaders and managers in service-based industries

Why Enrol?

This course will enable managers and business leaders to take a ‘systems’ view of services in relation to their product; considering its design, development, delivery, maintenance and eventual replacement, and including people and technology to ensure outcomes are achieved.

Many businesses have been driven to reinvent themselves to meet global challenges as they change their business model for commercial advantage. This transition requires strong leadership that blends multidisciplinary expertise.

Learn the systems and techniques used to manage service industries and the creation of value in the business across suppliers within the industry and within industry processes.

Core Modules

- Service Design and Delivery
- Service Support Technologies
- Financial Analysis and Control Systems

Elective Modules

You must select a further seven modules to complete your MSc. please see our website for the full list.

Delivery and Assessment

There are no written examinations for our Master’s degrees, instead assessment is achieved through work based post module assignments and a work based dissertation.

We believe that applying the ideas, tools and techniques learned on the programme directly into your work environment is the best way of embedding learning in a manner that is meaningful to both you and your employer.

To be awarded your Master’s degree you must complete ten modules, ttwo supporting events (Induction, Research Methodologies) and your dissertation. This typically takes three years on a part time basis.

Each module runs over four and a half days and requires approximately 100 hours of study time including lectures, seminars, independent study and a post module assignment. Modules are fully residential with accommodation and meals provided at on of the conference centres at the University of Warwick.

Dissertations are supervised by a WMG tutor and a supervisor from your company and make up 50% of the programme.


For more information call us on 024 7652 3976, email us at [email protected] or visit our website at go.warwick.ac.uk/wmgptmasters

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The Business Analysis and Service Design pathway will give you the capability to use information and information management to design agile and innovative business services.  

Commercial focus

Our students learn to apply their knowledge and skills to design technology-based solutions to application domains in business and management. They also gain a thorough understanding of management and leadership issues to enable them to work effectively within a variety of organisations.

After you’ve graduated

Graduates will be equipped for a variety of roles in the digital economy including business analysis, digital marketing, service development, strategic data analysis and consulting roles.

Not sure which pathway to choose from 3 choices? Apply for the one that you feel fits you better and you will be able to change the pathway within the first few weeks from your arrival to the university.

Why Henley?

• Consistently maintain highest standards: Henley is in top 1% of business schools worldwide to hold accreditation from all three bodies in the UK, Europe and US
• Excellent networking potential : 72,000 Henley alumni members in 150 countries
• High calibre students: always oversubscribed, 1,000 ambitious new Masters students join Henley each year
• Award winning campus: beautiful, green, 134 hectares, with state of the art facilities
• World-leading faculty: widely published, frequently asked for expert comment by media and to speak at events
• Henley is proud to be part of the University of Reading. The University is ranked within the top 200 universities worldwide (Times Higher Education World University Rankings 2016/17 and QS World University Rankings 2018) and 98% of the research is rated as being of international standard.

Course content

Compulsory modules

• Business Informatics - INMR91
• Research Methods - INMR62
• MSc Dissertation (Information Management) - INMR90
• Business Domain and Requirements Analysis - INMR66
• IT Project Management - INMR65
• Business Service Design - INMR92

Optional modules

In addition students must choose two optional modules from the list below.

• Systems Analysis and Design - INMR72
• Managing Complexity Using Systems Thinking and Strategic Modelling - INMR76
• Business Intelligence and Data Mining - INMR77
• Big Data in Business - INMR89
• Enterprise Systems - INMR88

How we teach you

A holistic approach

Effective leadership requires more than first-class business acumen. It also requires a degree of self-awareness and sensitivity. Henley is renowned for its well-researched, professional approach to this aspect of business education and all our postgraduate programmes examine this aspect of leadership - helping to create emotionally intelligent graduates who can be fully effective in their chosen careers.

How you will learn

Henley Business School enjoys a strong reputation for the practical application of business ideas and concepts, underpinned by academic excellence and the strength of our research. We offer high-quality technical skills training as well as a deep understanding of the importance of personal development for leaders, a thread that runs through all of our Masters programmes.

Our postgraduate masters programmes feature a mix of core and optional modules, allowing you to tailor your degree towards your individual personal development needs and career ambitions. You will complete up to 10 taught modules during your programme, totalling 180 credits. One module usually equates to 20 credits or 10 hours of work per week. Your week will include lectures, tutorials, workshops and personal study, with each accounting for 25% of your time on average. This stimulating mix of lectures and interactive tutorials provides you with the opportunity to discuss and explore the subject material in depth with your lecturers and fellow students. You will be introduced to the latest thinking and research findings and be able to challenge some of those that have created it. You will also explore real-world issues and tackle current business challenges, and interact with guest lectures and speakers from industry, giving you the opportunity to test, extend and refine your knowledge and skills.

How we assess you

You will learn and be assessed through a wide variety of teaching methods which vary depending on your chosen Masters programme. These include online materials and multimedia content, guest lectures, individual and group assignments, case studies, field visits, dealing room simulations, presentations, applied projects, consultancy work and examinations.

On average examinations form around 70% of the assessed work with the remaining 30% coming from coursework, including a written dissertation or project depending on your chosen programme. The exam period falls between April and June in the summer term, with students taking an average of 5 or 6 exams. Graduation normally takes place in December.

Ongoing support

While postgraduate students are self-motivated and determined individuals, study at this level can present additional pressures which we take seriously. Lecturers are available to discuss the content of each module and your personal tutor can meet with you regularly to discuss any additional issues. Full-time support staff are also available to help with any questions or issues that may arise during your time at Henley

Careers and accreditations

Each pathway of our MSc Information Management is designed to give a rigorous academic understanding of real-life and current business issues. Graduates of the Systems Analysis and Design pathway will be equipped to manage and utilize information resources in various business fields including business & management, construction management and healthcare through a thorough understanding of systems analysis and design methodology.

A number of our students join our PhD programmes each year.

Students who pass the module – Business Domain and Requirements Analysis with a mark of 60 or above will be eligible for the British Computer Society Professional Certificate in Business Analysis Practice.

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Supply Chain and Operations Management
Supply Chain and Procurement Management
Supply Chain and Logistics Management
MSc/PgDip/PgCert (Cips Graduate Diploma and MCIPS)

Accredited by the Chartered Institute for Procurement and Supply (CIPS) and the Chartered Institute for Logistics and Transport (CILT).

Supply Chain Management

encompasses everything, from initial design, through to procurement of material and services, processing and delivery to the customer. In the modern world, customer satisfaction and sustainable business performance are both dependent on having the right product or service at the right place at the right time, and this cannot be done without an understanding of Supply Chain Management in its entirety.

The overall objective of the course is to provide high calibre graduates with an in-depth understanding of strategic, tactical and operational issues relating to management of supply chains. On completion of the course, participants will be equipped with state-of-the-art concepts, methods, techniques and tools to allow them to contribute towards the competitiveness of industrial and commercial organisations worldwide.

The course is suitable for:

•People who work or are planning to work within Supply Chain Management, eg operations, process management, operations planning and control, purchasing and procurement, logistics and distribution, amongst others.
•People with a background in support functions such as sales, maintenance, finance, marketing, quality, etc who wish to gain a better understanding of Supply Chain Management issues, concepts, models, tools and techniques.

The knowledge and skills you will gain through the course will make you a valuable resource in any supply chain-based enterprise - where you can contribute immediately - and make a difference!

Course Content:
The programme for the course comprises the following modules:
•Business, Operations and Supply Chain Strategy (10 Credits)
•Strategic Supply Chain Management (10 Credits)
•Supply Chain Operations (10 Credits)
•Management of Total Quality and Continuous Improvement (10 Credits)
•Enterprise Resource Planning (10 Credits)
•Advanced Project Management (10 Credits)
•Product Costing and Financial Management (10 Credits)
•Case Studies in Supply Chain Management (20 Credits)
•Masters Project (60 Credits)

Operations Management Specialism
•Fundamentals of Lean Six Sigma (10 Credits)
•Service Operations Management (10 Credits)
•Operations Management Option (10 Credits)

Logistics Management Specialism
•Logistics (10 Credits)
•Spreadsheet Modelling and Demand Forecasting (10 Credits)
•Logistics Management Option (10 Credits)

Procurement Management Specialism
•Strategic Procurement Management (10 Credits)
•Organisation Buying Behaviour and Structure (10 Credits)
•Procurement Management Option (10 Credits)

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Do you want to become an expert in the field of Human Resource Management? Do you want to be a world-class consultant working for a large international firm? Do you want to be a leader in the globalised world and be a highly successful manager? If so, the Bath MSc in Human Resource Management and Consulting is the programme for you.

Our Masters delivers cutting-edge knowledge of contemporary human resource management issues whilst developing your competencies in consulting. It will develop your academic knowledge and professional skills such as team working, critical thinking, and analytical skills. Our programme is taught by world-class researchers in HRM and Consultancy, and has a strong focus on high-quality, research-driven education that is state-of-the-art and inspired by the latest research from across the world.

The Bath MSc in Human Resource Management and Consulting will enhance your employability by giving you general business management knowledge, specialist human resource management knowledge and consulting skills which can be applied in a range of organisational settings.

Visit the website http://www.bath.ac.uk/management/msc-HRM-consulting/

Why the MSc in Human Resource Management and Consulting?

The programme will:

-Provide you with a deep intellectual appreciation of the theoretical foundations of management with an applied emphasis on the management of people

-Give you a detailed understanding of consulting as a process and a profession located within the wider professional services firm context

-Provide you with a comprehensive knowledge and appreciation of significant contemporary issues in business and management research with a particular emphasis on issues relating to Human Resource Management and Consulting

-This programme has been designed to provide you with the knowledge and skills needed to pursue a career in consulting

-Enable you to integrate theory with practical application via the use of detailed organisational challenges that you will develop solutions for

-Develop your key business skills including teamwork, project management and presentation skills

-Leverage the expertise of nationally and internationally recognised faculty who have successfully published in the world’s top management journals

-Prepare you for a wide variety of business/management roles

Structure and Content

Programme Structure

Our MSc in Human Resource Management and Consulting is an intensive full-time programme lasting 12 months.
The programme is divided into two 11 week semesters and the dissertation period which runs from June-September.

Semester 1
During the first semester you will study the following five units (modules):
-Business Economics
-Cross-Cultural Management
-Marketing
-Human Resource Management
-Consulting: Context, Theory and Practice

Semester 2
During the second semester there are two compulsory units (modules) and three optional units (modules).
The compulsory units (modules) are:
-Evidence-based HRM and Consultancy
-Methods of Management Research

Optional units (modules):
Choose two or three out of the following units:
-Leading and Managing Change
-Organisation Development Consulting
-Project Management
-Strategy and HRM

Choose none or one out of the following units:
-Managing Strategic Partnerships
-International Dimensions of Organisational Behaviour
-Strategies for Sustainability
-Global Governance and Accountability
-Principles of Corporate Social Responsibility

Please note that units (modules) content are subject to change. Please see the latest programme catalogue for information on courses currently available.

Dissertation

During the final three months of the degree you will produce a dissertation. This is your opportunity to explore a particular topic that has been covered during the programme in far greater depth.

Teaching & Learning Methods

You will be exposed to a variety of teaching and learning methods that could include: interactive lectures, case studies, seminar presentations and group project work. As this is a Masters level course, we place a significant emphasis on independent, directed, private study that is often conducted in learning sets or groups.

Assessment

A variety of individual and group assessment methods are used throughout the degree including assignments, exams, presentations, reports and exercises. The dissertation consists of a 10-15,000 word extended piece of individual research, supervised by a member of faculty.

Career development and Support

We recognise that enhancing your employability is a primary goal for undertaking a Master's degree at Bath. We have a successful track record and extensive experience of working with a wide range of global organisations to develop the right skills and competencies that our students will need to achieve their career goals.

Destinations of our MSc Human Resource Management and Consulting graduates (2014):

86% of 2013 MSc Human Resource Management and Consulting Graduates were employed within 6 months of graduation. Our outstanding record for employability is reflected in the companies and organisations where these graduates now work:

Recruiters include:

Accenture
Allianz
Capgemini Consulting
Hellenic Petroleum
Pinjin Holding Company China
PwC
Grosse-Hornke Private Consult
Qubit Inc. USA

Career Development Programme

Our expert careers team is dedicated to providing first class careers support exclusively for School of Management MSc students.
We offer a Comprehensive Career Development Programme and provide an individual service by working with you on a one-to-one basis to identify your career goals and help you to plan your job search.

Our Career Development programme is integrated into your MSc timetable and includes;

- An overview of career opportunities in different sectors
- Workshops on the recruitment process including: CVs, cover letters, application forms and interview advice
- Mock interviews and assessment centres
- Opportunities to network with graduate recruiters, sector specialists and alumni
- Guest speakers, company visits and presentations, employer-led skills sessions
- Development of employability skills by participating in company sponsored community projects
- Week-long business immersion week - The Future Business Challenge
- Additional support for international students and those seeking global job opportunities

A highly ranked business school

We have established ourselves as one of Europe’s leading business schools and 2016 marks the 50th Anniversary of the University of Bath, celebrating our past achievements and looking forward.

The School of Management is one of the UK's leading business schools. Currently ranked 1st for Student Experience (Times Higher Education 2015) (http://www.bath.ac.uk/management/about/rankings.html#NSS) and 1st for Business & Management (The Complete University Guide 2016) (http://www.thecompleteuniversityguide.co.uk/league-tables/rankings?s=Business+%26+Management+Studies), we are a leading centre for management research - placed 8th in the UK in the latest REF2014 (http://www.bath.ac.uk/management/about/rankings.html#ref) for business and management studies, confirming the world-class standing of our faculty.

Find out about the department here - http://www.bath.ac.uk/management/faculty/

Find out how to apply here - http://www.bath.ac.uk/management/msc-operations-logistics-supply-chain/how-to-apply

Government Loans

A new system of postgraduate loans for Masters courses is being developed for students at English universities. There will be loans of up to £10,000 available for Masters students starting a course in 2016/17. More information is available on the study site (http://www.bath.ac.uk/study/pg/funding/taught/government-loans/index.html) and the government website external website.

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The 21st century business environment requires managers who can understand the complex challenges that shape today’s increasingly globalised marketplace and keep up with the pace of change.

The Bath MSc in International Management provides you with an advanced understanding of the international business environment by developing your global perspectives on business, informed by a deep understanding of the different national and cultural contexts in which firms operate.

Our MSc in International Management is an intensive full-time programme lasting 12 months. The programme is divided into two 11-week semesters of taught content, and the summer period, where you can choose between a research dissertation and the practice track where you will be asked to apply what you have learned on your degree to practical problems and issues facing an organisation.

Visit the website http://www.bath.ac.uk/management/msc_international/

Why the MSc in International Management?

Our MSc in International Management is distinct from other international management programmes because it offers an interdisciplinary and cross-functional perspective, integrating management studies with a broader understanding of the international economic environment.

It provides an integrative understanding of international management themes by developing your broad knowledge of contemporary business including:
-the tools and techniques associated with operating an organization across borders;
-the relationship between different functional elements of the firm and its relationship to the external environment;
-the interactions between firms, governments and society in an international context

If you want a successful career in the world of international business, the Bath MSc in International Management could be the programme for you.

Programme Structure

Our MSc in International Management is an intensive full-time programme lasting 12 months. The programme is divided into two 11-week semesters of taught content, and the summer period, where you can choose between a research dissertation and the practice track. The dissertation gives you an opportunity to undertake a substantive piece of independent research that matches your own academic interests. The practice track is designed to allow you to apply learned concepts and theories to the practical problems and issues of a company, and it will allow you to undertake a number of tasks, both working in teams and working individually.

In Semester 1 you will study four compulsory units and one optional unit. The compulsory units are:
-The Global Environment of Business (spans both semesters)
-International Business Strategy
-Cross-Cultural Management
-Analysing International Management

The optional units include: Business Ethics; International Relations Theories; Global Marketing; Entrepreneurship and Innovation; The European Union as a Global Economic Actor

For students with advanced understanding of a particular language, you can also choose a language module: French, German or Spanish, delivered by the University’s Foreign Languages Centre

In Semester 2 you will study one compulsory units and four optional units: The compulsory unit is:
-Analysing International Management

The optional units are currently:
(choose 4, with a minimum of 3 from List A)

List A
-Financial management for international business
-Project management
-Supply management
-Business in emerging markets
-Environmental management
-Global governance and accountability

List B
Students with advanced understanding of a particular language can also choose a language module: French, German or Spanish.
*Please note that modules and unit content are subject to change. Please see the latest programme catalogue for information on courses currently available.

Summer period

During the summer period you will be able to choose between two tracks: (1) dissertation track and (2) practice track. Both tracks allow you to demonstrate critical insight and reflective thinking about business/management/policy issues. The tracks also help develop your written and presentation skills, and your ability to develop effective arguments. All of these attributes are transferable skills relevant to the workplace and your future career.

Dissertation track

The dissertation track gives you the opportunity to do a piece of substantial work on your own, demonstrating originality, innovation, drive, and determination. The dissertation also enables you to plan and execute your own project, giving you complete choice and flexibility.

Practice track

The practice track allows you to undertake a number of tasks, both working in teams with other members of your cohort and working individually. The practice track is designed to allow you to apply learned concepts and theories to practical problems and issues, including a management problem which will be presented to you by an organisation. This track also provides opportunities for gaining practical experience in running team projects.

BMT Hi-Q Sigma to present Case Week Project

BMT Hi-Q Sigma, a Management Consultancy providing advice and insight across Government, Defence, Energy and Transport industries, will present a business problem to practice track students as part of Case Week in June.

You will then have two weeks to propose your own solutions to the problem, using the skills and knowledge gained during the programme, under guidance from your supervisors. The week will culminate with presentations to BMT Hi-Q Sigma.

Career development and Support

We recognise that enhancing your employability is a primary goal for undertaking a Master's degree at Bath. We have a successful track record and extensive experience of working with a wide range of global organisations to develop the right skills and competencies that our students will need to achieve their career goals.

Destinations of our MSc in International Management graduates (2014):

93% of 2014 International Management graduates were employed within 6 months of graduation. Our outstanding record for employability is reflected in the companies and organisations where these graduates now work:

Recruiters include:

Abercrombie and Fitch
China Development Bank
Deloitte
Ford Motor Company
Google
IRIS Intelligence
JC Decaux
Nomura Research Institute
Siemens
Statoil Fuel & Retail AS

Career Development Programme

Our expert careers team is dedicated to providing first class careers support exclusively for School of Management MSc students.
We offer a Comprehensive Career Development Programme and provide an individual service by working with you on a one-to-one basis to identify your career goals and help you to plan your job search.

Our Career Development programme is integrated into your MSc timetable and includes;

- An overview of career opportunities in different sectors
- Workshops on the recruitment process including: CVs, cover letters, application forms and interview advice
- Mock interviews and assessment centres
- Opportunities to network with graduate recruiters, sector specialists and alumni
- Guest speakers, company visits and presentations, employer-led skills sessions
- Development of employability skills by participating in company sponsored community projects
- Week-long business immersion week - The Future Business Challenge
- Additional support for international students and those seeking global job opportunities

A highly ranked business school

We have established ourselves as one of Europe’s leading business schools and 2016 marks the 50th Anniversary of the University of Bath, celebrating our past achievements and looking forward.

The School of Management is one of the UK's leading business schools. Currently ranked 1st for Student Experience (Times Higher Education 2015) (http://www.bath.ac.uk/management/about/rankings.html#NSS) and 1st for Business & Management (The Complete University Guide 2016) (http://www.thecompleteuniversityguide.co.uk/league-tables/rankings?s=Business+%26+Management+Studies), we are a leading centre for management research - placed 8th in the UK in the latest REF2014 (http://www.bath.ac.uk/management/about/rankings.html#ref) for business and management studies, confirming the world-class standing of our faculty.

Find out about the department here - http://www.bath.ac.uk/management/faculty/

Find out how to apply here - http://www.bath.ac.uk/management/msc-operations-logistics-supply-chain/how-to-apply

Government Loans

A new system of postgraduate loans for Masters courses is being developed for students at English universities. There will be loans of up to £10,000 available for Masters students starting a course in 2016/17. More information is available on the study site (http://www.bath.ac.uk/study/pg/funding/taught/government-loans/index.html) and the government website external website.

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