Service Design has become the new frontier for designers who want to make a difference at scale, and in so doing advance the discipline of design. The service sector represents almost 80 per cent of the advanced economies, and in recent years the role of design in transforming both public and private sector services has become widely recognised. The programme at the Royal College of Art is the leading specialist service design programme worldwide and with around 80 students and researchers and 10–12 live projects at any time, it’s almost certainly the largest dedicated service design studio globally.
Students emerging from the programme are finding immediate employment as service designers as industry and governments seek to transform their customer and citizen experience. We’ve just enhanced our programme by creating three new platforms for service design. The first is Service Innovation, which focuses on developing citizen and customer centric solutions to address immediate social, cultural and economic challenges. The second, Envision, not only speculates on the future of healthcare, education, retail, banking, transportation, but uses future forecasting techniques for society, culture and technology to design service experiences for the next decade and beyond. The final platform, Public Service and Policy, brings together social and political science with design to transform public service provision as well as government policy
The RCA Service Design programme offers a two-year MA in Service Design as well as opportunities for MPhil and PhD research. Right from the start, students are immersed in the unique interdisciplinary environment of the RCA, enabling them to become specialists in service design while participating in the exciting design education environment of the School of Design. Students are taught by the leading practitioners of the discipline, as well as by pioneers of service design from industry and academia.
To ensure the programme teaches the complete skills required for service design, it is delivered in association with Imperial College London, enabling students to complement their skills in service design by participating in Imperial’s MBA programme, as well developing their competence in digital technology with Imperial’s department of computing.
The programme combines lectures, workshops and projects grounded in empirical evidence drawn from ‘real world’ practice as well as theory. Students undertake group and individual projects that tackle the different domains of public service provision, consumer and business services, in partnership with leading service sector companies and public sector organisations.
As a result alumni graduating from the programme are joining leading design firms such as Engine, Fjord, IDEO and Livework, professional services firms including McKinsey and IBM Business Consulting Services, government departments including UK Trade and Industry, the Ministry of Justice and the Cabinet Office, as well as multinational corporations such as Jaguar, Barclay’s, Royal Bank of Scotland and Tesco.
The Business Analysis and Service Design pathway will give you the capability to use information and information management to design agile and innovative business services.
Our students learn to apply their knowledge and skills to design technology-based solutions to application domains in business and management. They also gain a thorough understanding of management and leadership issues to enable them to work effectively within a variety of organisations.
After you’ve graduated
Graduates will be equipped for a variety of roles in the digital economy including business analysis, digital marketing, service development, strategic data analysis and consulting roles.
Not sure which pathway to choose from 3 choices? Apply for the one that you feel fits you better and you will be able to change the pathway within the first few weeks from your arrival to the university.
In addition students must choose two optional modules from the list below.
A holistic approach
Effective leadership requires more than first-class business acumen. It also requires a degree of self-awareness and sensitivity. Henley is renowned for its well-researched, professional approach to this aspect of business education and all our postgraduate programmes examine this aspect of leadership - helping to create emotionally intelligent graduates who can be fully effective in their chosen careers.
How you will learn
Henley Business School enjoys a strong reputation for the practical application of business ideas and concepts, underpinned by academic excellence and the strength of our research. We offer high-quality technical skills training as well as a deep understanding of the importance of personal development for leaders, a thread that runs through all of our Masters programmes.
Our postgraduate masters programmes feature a mix of core and optional modules, allowing you to tailor your degree towards your individual personal development needs and career ambitions. You will complete up to 10 taught modules during your programme, totalling 180 credits. One module usually equates to 20 credits or 10 hours of work per week. Your week will include lectures, tutorials, workshops and personal study, with each accounting for 25% of your time on average. This stimulating mix of lectures and interactive tutorials provides you with the opportunity to discuss and explore the subject material in depth with your lecturers and fellow students. You will be introduced to the latest thinking and research findings and be able to challenge some of those that have created it. You will also explore real-world issues and tackle current business challenges, and interact with guest lectures and speakers from industry, giving you the opportunity to test, extend and refine your knowledge and skills.
How we assess you
You will learn and be assessed through a wide variety of teaching methods which vary depending on your chosen Masters programme. These include online materials and multimedia content, guest lectures, individual and group assignments, case studies, field visits, dealing room simulations, presentations, applied projects, consultancy work and examinations.
On average examinations form around 70% of the assessed work with the remaining 30% coming from coursework, including a written dissertation or project depending on your chosen programme. The exam period falls between April and June in the summer term, with students taking an average of 5 or 6 exams. Graduation normally takes place in December.
While postgraduate students are self-motivated and determined individuals, study at this level can present additional pressures which we take seriously. Lecturers are available to discuss the content of each module and your personal tutor can meet with you regularly to discuss any additional issues. Full-time support staff are also available to help with any questions or issues that may arise during your time at Henley
Each pathway of our MSc Information Management is designed to give a rigorous academic understanding of real-life and current business issues. Graduates of the Systems Analysis and Design pathway will be equipped to manage and utilize information resources in various business fields including business & management, construction management and healthcare through a thorough understanding of systems analysis and design methodology.
A number of our students join our PhD programmes each year.
Students who pass the module – Business Domain and Requirements Analysis with a mark of 60 or above will be eligible for the British Computer Society Professional Certificate in Business Analysis Practice.
The Master in Service Design is an international training programme – taught entirely in English – focused on a user-centred approach, and the development of service ideas from contextual research to prototyping.
The overall idea behind the Master stems from the awareness of the significant changes that have occurred in the development and delivery of services and products by companies and public-sector organizations, and the radical impact that these changes are producing on professional skills and corporate capabilities.
It is thus essential to train professionals who can build and manage new physical and virtual patterns of service experience and interaction.
The complexity of conceiving, developing, and delivering a service requires innovation culture, creative thinking, and cultural exchange.
In order to strengthen the student's abilities, the Master program relies on an educational model that merges the acquisition of broad and multifaceted methodological knowledge and a learning-by-doing approach through:
For more informations, visit https://www.polidesign.net/en/servicedesign
The only Master`s programme in Europe that is focused on wellness and spa management. Delivered by experts from Switzerland/USA, Hungary, Scotland, Finland, Portugal, Germany/Egypt and Estonia. What is wellness? It can be defined as the balanced state of body, spirit and mind, including emotional, physical, intellectual, social, environmental, occupational and spiritual wellness. Therefore the studies include aspects of wellbeing, leisure, medical wellness, tourism, management and entrepreneurship.
The new master’s programme in Design offers a studio-based, interdisciplinary approach to design, tackling societal challenges. Established and innovative design concepts are incorporated in a unique collaborative setup across campuses.
Businesses, organisations and government agencies are facing ever more complex challenges that require innovative approaches. Increasingly, the field of design is expected to come up with answers and help achieve progress. The purpose of this programme is to train qualified and confident designers who can enter these complex contexts, take on a leading role and co-create solid, sustainable solutions.
We are reaching out to students with different backgrounds, not necessarily with previous academic design qualifications, but with excellent design abilities and a desire to develop design beyond specific materials and disciplines.
Please be advised that this programme has a multi-campus setup, with courses offered in Linköping and Norrköping, as well as through blended learning.
This programme incorporates established and innovative design concepts in a unique interdisciplinary setup. Studio courses form the backbone of the programme, providing the fundamentals of working with societal challenges. The challenges are defined on a yearly basis, ranging from Food Waste and Civility to Nomadic Welfare.
Theoretical courses and design projects run alongside studio work. You develop generic design skills and knowledge of design facilitation, co-design and creative practices and design history. You learn about designing and change, and how to make design a strategic practice that is embedded in organisations. Projects are carried out in mixed-competence groups, sometimes with students from other programmes, across campuses with blended learning, using physical and digital resources. You will work and interact with companies, organisations and entrepreneurs.
Elective courses are structured into tracks allowing you to develop skills and knowledge within an area of speciality.
The current tracks offered are:
Linköping University is one of Sweden’s leading design research universities, with world-class research into design for services, a state-of-the-art facility for visual media research, and a strong team devoted to design and sustainability.
This course is a radical post-disciplinary programme for practitioners who want to push the boundaries of what design can be and do. During this MA we work with you to transform your practice as a critical and social undertaking.
By challenging the role and norms of traditional design towards an emerging type of ‘advanced design’, unshackled from the history of specialisms and entrenched methods, you will become part of a community of practice. You will be encouraged to actively contribute to a deep understanding of how design is set to address and affect change within contemporary society.
Whatever your background or previous degree we expect you to examine your own practice. This might be in a traditional field of design such as graphic design, product design, fashion design, interior design etc. Other fields such as teaching, social science, humanities, curating, engineering, science and business are also considered practices and welcome on the programme.
The programme is structured around thematic areas of investigation (Studios) which situates you (the practitioner) in a particular field of study and reference. Each Studio will be encouraged to build an identity within the programme; supporting diverse practice, building a rich identity and attracting a broad range of applicants.
The studio offering will be tailored each year to the skills/expertise of applicants and in response to the changing nature of the design field and the world around us. The studios running for 2018/19 are:
You can find out more about each of these studios in the Studios tab below.
The programme runs for 15 months over five 10-11 week Terms and is full-time (this means a minimum of 4 days per week). It is largely delivered through project briefs (both working in groups and individually), which allows an experimental and exploratory design process.
The projects open up opportunities for you to work collectively on research projects, external industry briefs and wider design research themes. Through this process, you'll evolve a design practice that is progressive but also thoughtful, critical and grounded in the complex realities of the world.
Throughout your projects you'll benefit from the input of experienced practice-based staff, as well as world-class visiting practitioners. These projects are all part of three interconnected modules that make up the MA Design Expanded Practice programme:
For Studio Expanded Practice in the first term you will also respond to a shared project brief supported by wide range of design staff from the department and guest speakers. This initial project will be run across the whole masters programme, to build your practice working alongside and in collaboration with the diverse cohort of design students. This will be a combination of scheduled sessions (lectures, workshops, tutorials) as well as self-directed studio or fieldwork amounting to 3 days per week.
In addition to this project you will choose to situate yourself within a studio, and spend one day a week in your studio of choice, where you will be exploring discourses through talks and seminars, engaging with methods and processes appropriate to the studio's focus. This will give you a body of knowledge that will equip you to act in design in your area of interest and continue as weekly session throughout Terms 1, 2 and 3.
In Terms 2 and 3 (Design Transfocality) you will be selecting a project from a choice of three projects each term. Each of these projects will be made up of students from all of the Studios. The aim is to bring your interests to the particular project to shape it for the development of your own practice.
In Term 4 (Summer period) you will select an externally focused project (Extended Study), like our annual summer school in Paris (eg. Design and Performance), or a placement with an external organisation.
You return to Goldsmiths for Term 5 to pull together your body of work and concluding design outcomes (culmination of Studio Expanded Practice) for public engagement through various public facing platforms (eg. publication, exhibition, symposium)
This course has been designed to fulfil the specific needs and requirements of those interested in a management or leadership role within the complex health service sector. The MSc in Healthcare Operational Management is suitable for students from a range of academic backgrounds within engineering, business, and sciences. Whilst no previous healthcare background is required, the course will appeal to clinically qualified students looking to move into health systems modelling, e-health, health or medical informatics.
The skills and knowledge to assess organisational performance and drive the development and implementation of innovation in healthcare organisations in order to facilitate improvement. You will learn to evaluate effective programme components and systems, and gain a detailed understanding of quality systems management and the integration of healthcare technologies, systems, and processes within complex service systems. Healthcare organisations share commonalities with production facilities, including the need for efficient process flow, change management, and quality standards. As a student you will explore the principles, approaches, strategies, and techniques for analysing, designing, and managing complex healthcare systems. You will learn to measure efficiency and improve effectiveness and productivity without compromising quality or safety.
The course is modular - each student takes a combination of core and elective modules. 8 modules are studied and assessed in total. Modules consist of directed tuition in the form of lectures, seminars, group work, presentations, case studies and e-learning. Modules are assessed by Post Module Assignment. A major individual research project also forms part of the MSc. It is submitted in the form of a dissertation This should take approximately 600 hours of study time. An oral examination is held upon completion.
The project will relate to issues of quality and productivity in the healthcare context and supports you in developing your research and analytical skills. Through your project you can focus on an aspect of particular interest to you – some examples are listed below:
As a graduate of Healthcare Operational Management, you can expect to work in a managerial or organisational leadership role within health service organisations or institutions. With additional experience, you would expect to progress into a key executive role in the healthcare sector, which would involve leading and overseeing programmes and policy.