Service Design has become the new frontier for designers who want to make a difference at scale, and in so doing advance the discipline of design. The service sector represents almost 80 per cent of the advanced economies, and in recent years the role of design in transforming both public and private sector services has become widely recognised. The programme at the Royal College of Art is the leading specialist service design programme worldwide and with around 80 students and researchers and 10–12 live projects at any time, it’s almost certainly the largest dedicated service design studio globally.
Students emerging from the programme are finding immediate employment as service designers as industry and governments seek to transform their customer and citizen experience. We’ve just enhanced our programme by creating three new platforms for service design. The first is Service Innovation, which focuses on developing citizen and customer centric solutions to address immediate social, cultural and economic challenges. The second, Envision, not only speculates on the future of healthcare, education, retail, banking, transportation, but uses future forecasting techniques for society, culture and technology to design service experiences for the next decade and beyond. The final platform, Public Service and Policy, brings together social and political science with design to transform public service provision as well as government policy
The RCA Service Design programme offers a two-year MA in Service Design as well as opportunities for MPhil and PhD research. Right from the start, students are immersed in the unique interdisciplinary environment of the RCA, enabling them to become specialists in service design while participating in the exciting design education environment of the School of Design. Students are taught by the leading practitioners of the discipline, as well as by pioneers of service design from industry and academia.
To ensure the programme teaches the complete skills required for service design, it is delivered in association with Imperial College London, enabling students to complement their skills in service design by participating in Imperial’s MBA programme, as well developing their competence in digital technology with Imperial’s department of computing.
The programme combines lectures, workshops and projects grounded in empirical evidence drawn from ‘real world’ practice as well as theory. Students undertake group and individual projects that tackle the different domains of public service provision, consumer and business services, in partnership with leading service sector companies and public sector organisations.
As a result alumni graduating from the programme are joining leading design firms such as Engine, Fjord, IDEO and Livework, professional services firms including McKinsey and IBM Business Consulting Services, government departments including UK Trade and Industry, the Ministry of Justice and the Cabinet Office, as well as multinational corporations such as Jaguar, Barclay’s, Royal Bank of Scotland and Tesco.
The Business Analysis and Service Design pathway will give you the capability to use information and information management to design agile and innovative business services.
Our students learn to apply their knowledge and skills to design technology-based solutions to application domains in business and management. They also gain a thorough understanding of management and leadership issues to enable them to work effectively within a variety of organisations.
After you’ve graduated
Graduates will be equipped for a variety of roles in the digital economy including business analysis, digital marketing, service development, strategic data analysis and consulting roles.
Not sure which pathway to choose from 3 choices? Apply for the one that you feel fits you better and you will be able to change the pathway within the first few weeks from your arrival to the university.
In addition students must choose two optional modules from the list below.
A holistic approach
Effective leadership requires more than first-class business acumen. It also requires a degree of self-awareness and sensitivity. Henley is renowned for its well-researched, professional approach to this aspect of business education and all our postgraduate programmes examine this aspect of leadership - helping to create emotionally intelligent graduates who can be fully effective in their chosen careers.
How you will learn
Henley Business School enjoys a strong reputation for the practical application of business ideas and concepts, underpinned by academic excellence and the strength of our research. We offer high-quality technical skills training as well as a deep understanding of the importance of personal development for leaders, a thread that runs through all of our Masters programmes.
Our postgraduate masters programmes feature a mix of core and optional modules, allowing you to tailor your degree towards your individual personal development needs and career ambitions. You will complete up to 10 taught modules during your programme, totalling 180 credits. One module usually equates to 20 credits or 10 hours of work per week. Your week will include lectures, tutorials, workshops and personal study, with each accounting for 25% of your time on average. This stimulating mix of lectures and interactive tutorials provides you with the opportunity to discuss and explore the subject material in depth with your lecturers and fellow students. You will be introduced to the latest thinking and research findings and be able to challenge some of those that have created it. You will also explore real-world issues and tackle current business challenges, and interact with guest lectures and speakers from industry, giving you the opportunity to test, extend and refine your knowledge and skills.
How we assess you
You will learn and be assessed through a wide variety of teaching methods which vary depending on your chosen Masters programme. These include online materials and multimedia content, guest lectures, individual and group assignments, case studies, field visits, dealing room simulations, presentations, applied projects, consultancy work and examinations.
On average examinations form around 70% of the assessed work with the remaining 30% coming from coursework, including a written dissertation or project depending on your chosen programme. The exam period falls between April and June in the summer term, with students taking an average of 5 or 6 exams. Graduation normally takes place in December.
While postgraduate students are self-motivated and determined individuals, study at this level can present additional pressures which we take seriously. Lecturers are available to discuss the content of each module and your personal tutor can meet with you regularly to discuss any additional issues. Full-time support staff are also available to help with any questions or issues that may arise during your time at Henley
Each pathway of our MSc Information Management is designed to give a rigorous academic understanding of real-life and current business issues. Graduates of the Systems Analysis and Design pathway will be equipped to manage and utilize information resources in various business fields including business & management, construction management and healthcare through a thorough understanding of systems analysis and design methodology.
A number of our students join our PhD programmes each year.
Students who pass the module – Business Domain and Requirements Analysis with a mark of 60 or above will be eligible for the British Computer Society Professional Certificate in Business Analysis Practice.
The Master in Service Design is an international training programme – taught entirely in English – focused on a user-centred approach, and the development of service ideas from contextual research to prototyping.
The overall idea behind the Master stems from the awareness of the significant changes that have occurred in the development and delivery of services and products by companies and public-sector organizations, and the radical impact that these changes are producing on professional skills and corporate capabilities.
It is thus essential to train professionals who can build and manage new physical and virtual patterns of service experience and interaction.
The complexity of conceiving, developing, and delivering a service requires innovation culture, creative thinking, and cultural exchange.
In order to strengthen the student's abilities, the Master program relies on an educational model that merges the acquisition of broad and multifaceted methodological knowledge and a learning-by-doing approach through:
For more informations, visit https://www.polidesign.net/en/servicedesign
The only Master`s programme in Europe that is focused on wellness and spa management. Delivered by experts from Switzerland/USA, Hungary, Scotland, Finland, Portugal, Germany/Egypt and Estonia. What is wellness? It can be defined as the balanced state of body, spirit and mind, including emotional, physical, intellectual, social, environmental, occupational and spiritual wellness. Therefore the studies include aspects of wellbeing, leisure, medical wellness, tourism, management and entrepreneurship.
Great design ideas can change the world. With human and user-centred design at the heart of this internationally regarded Masters programme, you’ll develop research and practice-based design solutions to respond to a demanding industry and rapidly changing society.
Whether your background is in design or in another discipline, you’ll develop, test and evaluate innovative design solutions in real-life scenarios. You’ll gain first-hand experience of current needs and trends across a range of sectors, and focus on a large-scale design project within one of the specialisms offered (see the ‘Specialisms’ tab).
Taught by diverse staff with internationally recognised profiles in research and practice, you’ll build an interdisciplinary approach to design in a stimulating environment, while being exposed to and involved in cutting-edge research. You’ll gain practical and research skills to prepare you for a wide range of careers.
We have plenty of facilities to help you make the most of your time at Leeds. We have an impressive range of resources that you can use to develop your projects.
At the top of our research facilities we have the world’s most sophisticated mobile eye-tracking glasses, which are used to understand how users interact with design (see more information at http://www.tobiipro.com). Other excellent research facilities are our EEG equipment (electroencephalography) to understand how users interact with the world, and our colour analysis/prediction lab.
We also house the M&S Company Archive including documents, advertising, photos, films, clothing and merchandise from throughout Marks & Spencer’s history. ULITA, an archive of international textiles, is also housed on campus and collects, preserves and documents textiles and related areas from around the world. You can make appointments to view items, but it also has an online catalogue where you can explore the major collections.
You’ll also be able to develop your practice in well-equipped studios and purpose-built computer clusters so that you can build your skills on both PC and Mac. There is also a computer-aided design (CAD) suite with access to the latest design software, and some of the latest design technology, such as digital printing, screen printing, 3D printing, and laser cutting.
In Semester 1 you’ll study a set of compulsory modules that will allow you to develop a range of research, conceptual and practical design skills and tools to lay the foundations for the rest of the programme. You’ll have the chance to learn through case studies, practical exercises and work on briefs encompassing all specialisms offered.
In Semester 2 you’ll have a choice of optional modules that focus on current trends in design practice and research. These optional modules will give you the opportunity to work on live projects from industry and/or live research projects being conducted in the School of Design. You’ll work on group and/or individual projects to explore more specific and advanced skills and tools in your areas of interest.
In Semester 2 you’ll also choose and develop a specialist project in which the tools and skills learnt in Semester 1 are applied. Projects can be developed in a wide range of topics that suit your interests and career ambitions. These include: Branding Design, Digital and Interactive Design, Information Design, Instructional Design, Graphic and Visual Communication Design, Service Design, and Typographic Design.
In Semester 3 you can choose one of two pathways: 1) Continue with your specialist design project, develop it at a professional level and apply it in a real-life context (with suitable users) for evaluation; 2) Produce an independent research dissertation based around a relevant field or topic within the specialisms offered.
In addition to the compulsory modules listed below, for your final project you will choose to do either: - Design Prototyping and Evaluation (40 credits) or - Design Dissertation (40 credits).
You will select two modules from the list of optional modules below.
You’ll be taught and guided by a diverse team of staff who are leaders in their fields, with a wide variety of research interests and years of experience as design practitioners.
We use a range of teaching and learning methods so you can benefit from their expertise. These may include lectures, seminars, tutorials, workshops, group learning and meetings with your tutor or supervisor. However, independent study is crucial to this degree, as it allows you to develop your skills and explore your own ideas.
Depending on the modules you choose you’ll be assessed by different methods. They’ll include individual and group projects, project proposals and reports, presentations and reflective reports.
This programme will equip you with a range of design skills using different media, as well as allowing you to hone your specialist skills in an area of your choice. It will also equip you with advanced skills in research, analysis, teamwork, presentation and communication that will be valuable in a range of careers.
You’ll be well prepared for a career in design practice. You can set up your own freelance business or take up a key position in a design studio, agency or organisation.
You can also work in cross-disciplinary fields applying your design skills to business, marketing, applied psychology, healthcare communication, retail, government, the public or private sector, etc.
Many of our students also choose to continue benefiting from our cutting-edge and frontier research by doing a PhD and following a research and/or academic career.
The School of Design offers a practice-based MRes pathway built on the wide range of our design research exploring the space between society and technology supported by expertise spanning Innovation Design Engineering, Global Innovation Design, Design Products, Healthcare Design, Service Design, Vehicle Design and Intelligent Mobility.
The pathway welcomes a broad approach to design research and encourages experimentation in practice-based methods supported by experienced researchers. Approaches can range from User Centred Design, Ethnographic, Anthropological, Action Research, Participatory Design Research, Cybernetics, Grounded Theory, to Transformation Design, Speculative, and Critical Design. We encourage diverse candidates who want to focus on commercial research, to prepare for doctoral studies and a future career in academic research or use the programme for career change to develop new skills and identify new research interests. Students will be introduced to relevant design research tools, methods, methodologies, theories and epistemologies aimed at supporting the development of a personal research approach. Applicants to the MRes Design pathway will benefit from an advanced practice-based design research culture and enjoy the freedom and autonomy that a self-directed research journey allows.
The School of Design has a long history of design research that can be traced back to Bruce Archer and the NHS hospital bed design in the 1960s through to today’s researchers who are internationally engaged in a broad range of areas from intelligent mobility through to citizen science, the future of making, socio-cultural design, experimental design, design for safety, design policy, service design and artificial intelligence and robotics as well as providing strategic advice to government and agencies. Recent commercial research funding partners have included Huawei, Tata, Airbus, Microsoft, and Intel amongst others with grant-maintained funding from the AHRC, EPSRC and the Lloyds Register Foundation.
We also have an excellent set of visiting experts and a global network of research collaborators that we draw on in our integrated School-wide research culture. These also bring strong synergies with the other RCA Schools and expertise areas including the Helen Hamlyn Centre for Design combined with a strong local set of collaborations with the Science Museum, the Victoria and Albert Museum, the Design Museum and Imperial College London with whom we share three of our master’s programmes.The pathway encourages experimentation in practice-based research, supported by experienced researchers working on both commercial and grant maintained projects across the School’s major research themes, in areas including mobility, healthcare and the future of making. The training we provide through designing research and researching through design will be suitable for both commercial and academic careers as a stand-alone qualification and act as an accelerator to prepare for doctoral studies.
The School has an excellent set of commercial partners and a global network of research collaborators that we draw on in our integrated School-wide research culture. These also bring strong synergies and collaborations with the other RCA Schools and expertise areas including the Helen Hamlyn Centre and Sustain. Commercial research projects include working with Huawei, Tata, Airbus, Microsoft and Intel amongst others. We also have a strong local network that includes collaborations with the Science Museum, the Victoria and Albert Museum, the Design Museum and Imperial College London, with whom we share two of our masters programmes. Applicants to the MRes Design pathway will benefit from an advanced practice-based design research culture and enjoy the freedom and autonomy of a self-directed research journey.
Graduates leave the program able to work in traditional design consultancies, while many elect to apply their skills in nontraditional design realms, such as restructuring services like health care and public education, initiating microbusinesses, and developing projects for nongovernmental organizations. Recent graduates have gone on to present research at the Design Indaba conference in Cape Town, open a consultancy with peers from the Transdisciplinary Design program, and take a position with the U.S. government’s first design-led innovation lab. The MFA in Transdisciplinary Design program is housed in Parsons’ School of Design Strategies (SDS), alongside graduate programs in Design and Urban Ecologies, Strategic Design and Management, and Theories of Urban Practice. In its programs and projects, SDS employs innovative approaches to design and business education in relation to cities, services, and ecosystems. Many students explore elective offerings in schools throughout the university, including The New School for Social Research and Schools of Public Engagement.
Emphasizing collaborative design-led research and a systems-oriented approach to social innovation and service design, Parsons’ Master of Fine Arts in Transdisciplinary Design program serves as an academic laboratory in New York City for graduate students seeking to define the next phase of design practice globally. The Transdisciplinary Design program was created for designers interested in developing ideas, tools, and working methods to address pressing social issues and the complex challenges of a global culture. Students work in cross-disciplinary teams, consider issues from multiple perspectives, learn from industry leaders, and emerge with a portfolio that showcases design as a process for transforming social relations and contemporary life.
You can request more information here: http://www.newschool.edu/m/parsons-sds?utm_source=find_a_masters&utm_medium=hyperlink_listing&utm_campaign=pm_parsons_grad&utm_term=sds
This two-year, 60-credit program focuses on project-based work in four flexible and overlapping research pathways:
Graduates pursue a variety of careers, including design consulting, teaching and research, business development, international development, service design, in-house design leads within government organizations and other industries, and entrepreneurship.
You can request more information here: http://www.newschool.edu/m/parsons-sds?utm_source=find_a_masters&utm_medium=hyperlink_listing&utm_campaign=pm_parsons_grad&utm_term=sds
Learn how to convert innovation and creativity into business success through effective design management. Taught by experts with extensive research experience and industry knowledge, this degree opens up career possibilities in a wide range of sectors.
The MA Design Management explores the effective use of design in a business context, encompassing product design, process design, service design and brand design. You’ll gain an understanding of the whole design management cycle, from the identification of market trends and use of research to inform the design process, through to branding, marketing, after-sales and product recycling. The programme is taught by academics with industry experience and research expertise, including specialist knowledge of the relationship between design and finance, and design and law. They use interactive activities such as practical mini projects, study visits to London museums and a simulation workshop to consolidate your learning. In addition, guest lectures by external practitioners offer industry insights and a chance to build your networks. Taught within a creative art school environment, the course offers the academic rigour that you would expect from a Russell Group university, and you’ll graduate with knowledge and skills that will enable you to advance in a wide range of sectors.
This course will be of interest to those from a design background who want to advance their career through a greater understanding of the design management process, or to those with a business background who are interested in focusing on design management. Our students include recent graduates and those with professional experience.
The MA Design Management will prepare you for a role in design management, brand management, design research and other managerial positions that relate to the product or service design process
Our graduates have gone on to work for in-house design teams at major companies such as Evian, Tank Innovation, iFLY TEK and Apple, and for market research companies and television companies. Some have become university lecturers and others are undertaking PhDs. Former students have also set up their own design management consultancies.
Interaction Design is one of the most rapidly developing creative fields today. The ongoing revolution of information technology has increased our need for new and enhanced experiences, systems and products. Interaction designers aim to create services and products that add value to people’s lives by focusing on humans, their needs and their emotions.
Interaction Design (IxD) is a theme that has emerged to address the ongoing advancements in technology and the way it relates to people. Designers are constantly facing challenges that can be answered by developing products, services, and systems that have deeper connections and more dynamic relationships with humans. The behavioral qualities of products, services and environments have became more and more important in today’s world, and Interaction Design is playing a key role in addressing this shift. We keep a broad view on Interaction Design and cover more areas than what is related to digital technology.
Here at Estonian Academy of Arts we learn design by doing! Our program is project-based and we will work on real projects together with our industry partners. In our projects, we involve the design community, industry professionals and general public. We will go out, do research, and develop concepts to design products, experiences, services, and environments.
You can shape the future. You will graduate with a portfolio, training and craftsmanship that industry is seeking. You will be an interaction designer focused on developing the next generation of products and services. You will be a User Experience Designer helping companies build meaningful products. You will join a startup team or an established company to help design the next big thing or to make the exciting experiences better. You may work as:
Employment profiles for IxD graduates:
We focus both on Interaction Design Thinking and Skills. We believe interaction designers need to be strong Thinkers as well as skilful Doers. The design challenges in today’s world can not only be addressed using craft, but rather need system thinking and an understating of the bigger picture.
More information: https://www.artun.ee/masters/interaction-design/ and http://ixd.ma/
This course has been designed to fulfil the specific needs and requirements of those interested in a management or leadership role within the complex health service sector. The MSc in Healthcare Operational Management is suitable for students from a range of academic backgrounds within engineering, business, and sciences. Whilst no previous healthcare background is required, the course will appeal to clinically qualified students looking to move into health systems modelling, e-health, health or medical informatics.
The skills and knowledge to assess organisational performance and drive the development and implementation of innovation in healthcare organisations in order to facilitate improvement. You will learn to evaluate effective programme components and systems, and gain a detailed understanding of quality systems management and the integration of healthcare technologies, systems, and processes within complex service systems. Healthcare organisations share commonalities with production facilities, including the need for efficient process flow, change management, and quality standards. As a student you will explore the principles, approaches, strategies, and techniques for analysing, designing, and managing complex healthcare systems. You will learn to measure efficiency and improve effectiveness and productivity without compromising quality or safety.
The course is modular - each student takes a combination of core and elective modules. 8 modules are studied and assessed in total. Modules consist of directed tuition in the form of lectures, seminars, group work, presentations, case studies and e-learning. Modules are assessed by Post Module Assignment. A major individual research project also forms part of the MSc. It is submitted in the form of a dissertation This should take approximately 600 hours of study time. An oral examination is held upon completion.
The project will relate to issues of quality and productivity in the healthcare context and supports you in developing your research and analytical skills. Through your project you can focus on an aspect of particular interest to you – some examples are listed below:
As a graduate of Healthcare Operational Management, you can expect to work in a managerial or organisational leadership role within health service organisations or institutions. With additional experience, you would expect to progress into a key executive role in the healthcare sector, which would involve leading and overseeing programmes and policy.