Service Design has become the new frontier for designers who want to make a difference at scale, and in so doing advance the discipline of design. The service sector represents almost 80 per cent of the advanced economies, and in recent years the role of design in transforming both public and private sector services has become widely recognised. The programme at the Royal College of Art is the leading specialist service design programme worldwide and with around 80 students and researchers and 10–12 live projects at any time, it’s almost certainly the largest dedicated service design studio globally.
Students emerging from the programme are finding immediate employment as service designers as industry and governments seek to transform their customer and citizen experience. We’ve just enhanced our programme by creating three new platforms for service design. The first is Service Innovation, which focuses on developing citizen and customer centric solutions to address immediate social, cultural and economic challenges. The second, Envision, not only speculates on the future of healthcare, education, retail, banking, transportation, but uses future forecasting techniques for society, culture and technology to design service experiences for the next decade and beyond. The final platform, Public Service and Policy, brings together social and political science with design to transform public service provision as well as government policy
The RCA Service Design programme offers a two-year MA in Service Design as well as opportunities for MPhil and PhD research. Right from the start, students are immersed in the unique interdisciplinary environment of the RCA, enabling them to become specialists in service design while participating in the exciting design education environment of the School of Design. Students are taught by the leading practitioners of the discipline, as well as by pioneers of service design from industry and academia.
To ensure the programme teaches the complete skills required for service design, it is delivered in association with Imperial College London, enabling students to complement their skills in service design by participating in Imperial’s MBA programme, as well developing their competence in digital technology with Imperial’s department of computing.
The programme combines lectures, workshops and projects grounded in empirical evidence drawn from ‘real world’ practice as well as theory. Students undertake group and individual projects that tackle the different domains of public service provision, consumer and business services, in partnership with leading service sector companies and public sector organisations.
As a result alumni graduating from the programme are joining leading design firms such as Engine, Fjord, IDEO and Livework, professional services firms including McKinsey and IBM Business Consulting Services, government departments including UK Trade and Industry, the Ministry of Justice and the Cabinet Office, as well as multinational corporations such as Jaguar, Barclay’s, Royal Bank of Scotland and Tesco.
The Business Analysis and Service Design pathway will give you the capability to use information and information management to design agile and innovative business services.
Our students learn to apply their knowledge and skills to design technology-based solutions to application domains in business and management. They also gain a thorough understanding of management and leadership issues to enable them to work effectively within a variety of organisations.
After you’ve graduated
Graduates will be equipped for a variety of roles in the digital economy including business analysis, digital marketing, service development, strategic data analysis and consulting roles.
Not sure which pathway to choose from 3 choices? Apply for the one that you feel fits you better and you will be able to change the pathway within the first few weeks from your arrival to the university.
In addition students must choose two optional modules from the list below.
A holistic approach
Effective leadership requires more than first-class business acumen. It also requires a degree of self-awareness and sensitivity. Henley is renowned for its well-researched, professional approach to this aspect of business education and all our postgraduate programmes examine this aspect of leadership - helping to create emotionally intelligent graduates who can be fully effective in their chosen careers.
How you will learn
Henley Business School enjoys a strong reputation for the practical application of business ideas and concepts, underpinned by academic excellence and the strength of our research. We offer high-quality technical skills training as well as a deep understanding of the importance of personal development for leaders, a thread that runs through all of our Masters programmes.
Our postgraduate masters programmes feature a mix of core and optional modules, allowing you to tailor your degree towards your individual personal development needs and career ambitions. You will complete up to 10 taught modules during your programme, totalling 180 credits. One module usually equates to 20 credits or 10 hours of work per week. Your week will include lectures, tutorials, workshops and personal study, with each accounting for 25% of your time on average. This stimulating mix of lectures and interactive tutorials provides you with the opportunity to discuss and explore the subject material in depth with your lecturers and fellow students. You will be introduced to the latest thinking and research findings and be able to challenge some of those that have created it. You will also explore real-world issues and tackle current business challenges, and interact with guest lectures and speakers from industry, giving you the opportunity to test, extend and refine your knowledge and skills.
How we assess you
You will learn and be assessed through a wide variety of teaching methods which vary depending on your chosen Masters programme. These include online materials and multimedia content, guest lectures, individual and group assignments, case studies, field visits, dealing room simulations, presentations, applied projects, consultancy work and examinations.
On average examinations form around 70% of the assessed work with the remaining 30% coming from coursework, including a written dissertation or project depending on your chosen programme. The exam period falls between April and June in the summer term, with students taking an average of 5 or 6 exams. Graduation normally takes place in December.
While postgraduate students are self-motivated and determined individuals, study at this level can present additional pressures which we take seriously. Lecturers are available to discuss the content of each module and your personal tutor can meet with you regularly to discuss any additional issues. Full-time support staff are also available to help with any questions or issues that may arise during your time at Henley
Each pathway of our MSc Information Management is designed to give a rigorous academic understanding of real-life and current business issues. Graduates of the Systems Analysis and Design pathway will be equipped to manage and utilize information resources in various business fields including business & management, construction management and healthcare through a thorough understanding of systems analysis and design methodology.
A number of our students join our PhD programmes each year.
Students who pass the module – Business Domain and Requirements Analysis with a mark of 60 or above will be eligible for the British Computer Society Professional Certificate in Business Analysis Practice.
The only Master`s programme in Europe that is focused on wellness and spa management. Delivered by experts from Switzerland/USA, Hungary, Scotland, Finland, Portugal, Germany/Egypt and Estonia. What is wellness? It can be defined as the balanced state of body, spirit and mind, including emotional, physical, intellectual, social, environmental, occupational and spiritual wellness. Therefore the studies include aspects of wellbeing, leisure, medical wellness, tourism, management and entrepreneurship.
This course has been designed to fulfil the specific needs and requirements of those interested in a management or leadership role within the complex health service sector. The MSc in Healthcare Operational Management is suitable for students from a range of academic backgrounds within engineering, business, and sciences. Whilst no previous healthcare background is required, the course will appeal to clinically qualified students looking to move into health systems modelling, e-health, health or medical informatics.
The skills and knowledge to assess organisational performance and drive the development and implementation of innovation in healthcare organisations in order to facilitate improvement. You will learn to evaluate effective programme components and systems, and gain a detailed understanding of quality systems management and the integration of healthcare technologies, systems, and processes within complex service systems. Healthcare organisations share commonalities with production facilities, including the need for efficient process flow, change management, and quality standards. As a student you will explore the principles, approaches, strategies, and techniques for analysing, designing, and managing complex healthcare systems. You will learn to measure efficiency and improve effectiveness and productivity without compromising quality or safety.
The course is modular - each student takes a combination of core and elective modules. 8 modules are studied and assessed in total. Modules consist of directed tuition in the form of lectures, seminars, group work, presentations, case studies and e-learning. Modules are assessed by Post Module Assignment. A major individual research project also forms part of the MSc. It is submitted in the form of a dissertation This should take approximately 600 hours of study time. An oral examination is held upon completion.
The project will relate to issues of quality and productivity in the healthcare context and supports you in developing your research and analytical skills. Through your project you can focus on an aspect of particular interest to you – some examples are listed below:
As a graduate of Healthcare Operational Management, you can expect to work in a managerial or organisational leadership role within health service organisations or institutions. With additional experience, you would expect to progress into a key executive role in the healthcare sector, which would involve leading and overseeing programmes and policy.
Institute for Design Innovation
The Institute for Design Innovation is committed to delivering high-quality teaching and research that aims to address real-life enterprise and social innovation needs.
Our Design Innovation Management programmes allow students to engage in globally connected creative projects whilst studying in the ‘design capital of the world’. These projects will provide students with experience of working in cross-cultural and globally distributed design-teams, skills increasingly required by industry.
We are committed to helping our students achieve great things, and encourage all of our students to build professional relationships with the organisations that interest them the most. Whether your goal is to launch your own business or support the development of an existing product or service, the Institute for Design Innovation is dedicated to making your future ambitions a reality.
For more information, see our programme page for Design and Culture MA
Through a series of processes and projects, our Design and Culture MA will support you to build a portfolio of work informed by the study of culture, and will help address the question: does culture inform design or does design inform culture?
Our programme will provide you with the concepts and skills for undertaking ethnographic research for completion of design projects. These skills can be applied and developed in both the interdisciplinary and international design projects that provide the core of the programme.
Our MA in Design and Culture will encourage you to explore the dynamic, contingent relationships between design and its many cultural contexts. You will have the opportunity to develop your analytical and research skills through undertaking a substantial design innovation and evaluation project that draws on the influences of culture in design. These projects will provide you with the experience of working in cross-cultural and interdisciplinary design-driven teams.
Your personal development
Enterprise Through the Curriculum is an intrinsic element of every master’s programme at Loughborough University London and has been carefully designed to give students the best possible chance of securing their dream role. From employability profiling to live group projects set by a business or organisation, and from site visits to organisation-based dissertation opportunities, Loughborough University London is the first of its kind to develop a suite of activities and support that is positioned as the underpinning of every student’s experience.
Future career prospects
We have excellent industry links with the capital and upon graduation, you will be equipped with key skills sought by employers. Our programme will provide you with the right skills and knowledge to enhance your career prospects in user-centred design. You will be a qualified professional versed with many new and developed design skills.
Graduates will also have the opportunity to enhance their knowledge and career prospects further by undertaking an MRes or PhD programme.
Speak to a programme specialist
If you'd like to know more about this programme, you can request an email or telephone call from an academic responsible for the teaching of this programme.
Scholarships for 2018 entry
Our ambition is to inspire high achieving students from all backgrounds, to benefit from our outstanding teaching and cutting edge research facilities.
Inspiring Success Scholarship
The Inspiring Success Scholarship offers 100% off the full cost of tuition fees for selected unemployed and underemployed graduates, who obtained GCSE or A-level (or equivalent) qualifications from Hackney, Tower Hamlets, Newham or Waltham Forest.
East London Community Scholarship
The East London Community Scholarship offers 50% off the full cost of tuition fees for students who obtained GCSE or A-level (or equivalent) qualifications from Barking and Dagenham, Greenwich, Hackney, Newham, Tower Hamlets or Waltham Forest.
The Excellence scholarship automatically awards high-achieving students 20% off the full cost of our master’s tuition fees, regardless of their full-time programme or nationality. To be eligible for this scholarship, students must have an upper-second class degree or equivalent qualification recognised by Loughborough University.
The Alumni Bursary automatically awards graduates of Loughborough University 10% off the full cost of our master's tuition fees, regardless of their full-time programme or nationality.
Further details about the full range of scholarships we offer are available on our website.