Service Design has become the new frontier for designers who want to make a difference at scale, and in so doing advance the discipline of design. The service sector represents almost 80 per cent of the advanced economies, and in recent years the role of design in transforming both public and private sector services has become widely recognised. The programme at the Royal College of Art is the leading specialist service design programme worldwide and with around 80 students and researchers and 10–12 live projects at any time, it’s almost certainly the largest dedicated service design studio globally.
Students emerging from the programme are finding immediate employment as service designers as industry and governments seek to transform their customer and citizen experience. We’ve just enhanced our programme by creating three new platforms for service design. The first is Service Innovation, which focuses on developing citizen and customer centric solutions to address immediate social, cultural and economic challenges. The second, Envision, not only speculates on the future of healthcare, education, retail, banking, transportation, but uses future forecasting techniques for society, culture and technology to design service experiences for the next decade and beyond. The final platform, Public Service and Policy, brings together social and political science with design to transform public service provision as well as government policy
The RCA Service Design programme offers a two-year MA in Service Design as well as opportunities for MPhil and PhD research. Right from the start, students are immersed in the unique interdisciplinary environment of the RCA, enabling them to become specialists in service design while participating in the exciting design education environment of the School of Design. Students are taught by the leading practitioners of the discipline, as well as by pioneers of service design from industry and academia.
To ensure the programme teaches the complete skills required for service design, it is delivered in association with Imperial College London, enabling students to complement their skills in service design by participating in Imperial’s MBA programme, as well developing their competence in digital technology with Imperial’s department of computing.
The programme combines lectures, workshops and projects grounded in empirical evidence drawn from ‘real world’ practice as well as theory. Students undertake group and individual projects that tackle the different domains of public service provision, consumer and business services, in partnership with leading service sector companies and public sector organisations.
As a result alumni graduating from the programme are joining leading design firms such as Engine, Fjord, IDEO and Livework, professional services firms including McKinsey and IBM Business Consulting Services, government departments including UK Trade and Industry, the Ministry of Justice and the Cabinet Office, as well as multinational corporations such as Jaguar, Barclay’s, Royal Bank of Scotland and Tesco.
There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Professional bodies in this area (i.e. itSMF and the SFIA Council) recognise the need for quality and standards in the provision of IT Services underpinning IT Service Management and the quality and skills of staff employed in this profession.
This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.
Our online learning programmes are flexible and designed so you can balance study with your commitments at work and home. The programme structure and learning materials enable you to study at your own convenience and develop your own study schedule while offering opportunities for you to engage with your peers.
Northampton Integrated Learning Environment (NILE) is a dedicated online university learning space for students. Your tutors will use NILE to engage with you, and you will use NILE to access course materials, assessment information, virtual classrooms and discussion boards. Your assessed work will be submitted and graded online, so you will be able to see your grades and feedback wherever you are in the world. The system that underpins NILE is Blackboard and access to this system is through nile.northampton.ac.uk. We also have a mobile app so you can stay connected to the University of Northampton wherever you are; iNorthampton is available for Android and Apple mobile devices.
The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today’s computing and management expectations.
The course encompasses IT Service Management through a series of progressive units developing the student’s knowledge from fundamental concepts, through to units addressing IS strategy. Subjects covered include: management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL®.
Core learning will be delivered electronically and you will be encouraged to engage with your fellow students and tutors online. Studying online will give you the flexibility to study at your convenience* without the need to travel or physically attend classes, whilst enhancing your employment opportunities. You will be supported throughout the process by our great teaching staff that are professionally qualified and have industry and academic experience to share with you.
Studying this programme will give you an opportunity to undertake PRINCE2 qualifications.
*Modules are delivered within trimester periods so you will need to complete them in specified times.
This programme is 30 months in duration. The academic year is split into trimesters. For a September start you will study as follows;
-Trimester one – September to December
-Trimester two – January to April
-Trimester three – May to July
Trimester one – September to December
You will study one module; Quality and IT Management.
Trimester two – January to April
You will study two modules; Change Management and Project Management.
Trimester three – May to July
You will study one module; Service Improvement.
Trimester four – September to December
You will study two modules; Service Transition and Service Operations.
Trimester five – January to April
You will study two modules; Strategic Management of IS and Research Methods and Dissertation. You will commence work on your Dissertation.
Trimester six – May to July
You will study one module; Information Systems Methods and commence work on your Dissertation.
Trimester seven – September to December
You will complete your Dissertation.
February start information available soon.
For further information on course content and modules please refer to the NILE site: https://nile.northampton.ac.uk/webapps/blackboard/content/listContent.jsp?course_id=_27700_1&content_id=_1027153_1&mode=reset%E2%80%8B
-Quality and IT Management
-Information Systems Methods
-Service Transition Management
-Service Operation Management
-Strategic Management of IS
-Dissertation and Research Methods
The course has a mixture of assessment involving reports, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year an applied research project is a key element of the course.
The Business Analysis and Service Design pathway will give you the capability to use information and information management to design agile and innovative business services.
Our students learn to apply their knowledge and skills to design technology-based solutions to application domains in business and management. They also gain a thorough understanding of management and leadership issues to enable them to work effectively within a variety of organisations.
After you’ve graduated
Graduates will be equipped for a variety of roles in the digital economy including business analysis, digital marketing, service development, strategic data analysis and consulting roles.
Not sure which pathway to choose from 3 choices? Apply for the one that you feel fits you better and you will be able to change the pathway within the first few weeks from your arrival to the university.
In addition students must choose two optional modules from the list below.
A holistic approach
Effective leadership requires more than first-class business acumen. It also requires a degree of self-awareness and sensitivity. Henley is renowned for its well-researched, professional approach to this aspect of business education and all our postgraduate programmes examine this aspect of leadership - helping to create emotionally intelligent graduates who can be fully effective in their chosen careers.
How you will learn
Henley Business School enjoys a strong reputation for the practical application of business ideas and concepts, underpinned by academic excellence and the strength of our research. We offer high-quality technical skills training as well as a deep understanding of the importance of personal development for leaders, a thread that runs through all of our Masters programmes.
Our postgraduate masters programmes feature a mix of core and optional modules, allowing you to tailor your degree towards your individual personal development needs and career ambitions. You will complete up to 10 taught modules during your programme, totalling 180 credits. One module usually equates to 20 credits or 10 hours of work per week. Your week will include lectures, tutorials, workshops and personal study, with each accounting for 25% of your time on average. This stimulating mix of lectures and interactive tutorials provides you with the opportunity to discuss and explore the subject material in depth with your lecturers and fellow students. You will be introduced to the latest thinking and research findings and be able to challenge some of those that have created it. You will also explore real-world issues and tackle current business challenges, and interact with guest lectures and speakers from industry, giving you the opportunity to test, extend and refine your knowledge and skills.
How we assess you
You will learn and be assessed through a wide variety of teaching methods which vary depending on your chosen Masters programme. These include online materials and multimedia content, guest lectures, individual and group assignments, case studies, field visits, dealing room simulations, presentations, applied projects, consultancy work and examinations.
On average examinations form around 70% of the assessed work with the remaining 30% coming from coursework, including a written dissertation or project depending on your chosen programme. The exam period falls between April and June in the summer term, with students taking an average of 5 or 6 exams. Graduation normally takes place in December.
While postgraduate students are self-motivated and determined individuals, study at this level can present additional pressures which we take seriously. Lecturers are available to discuss the content of each module and your personal tutor can meet with you regularly to discuss any additional issues. Full-time support staff are also available to help with any questions or issues that may arise during your time at Henley
Each pathway of our MSc Information Management is designed to give a rigorous academic understanding of real-life and current business issues. Graduates of the Systems Analysis and Design pathway will be equipped to manage and utilize information resources in various business fields including business & management, construction management and healthcare through a thorough understanding of systems analysis and design methodology.
A number of our students join our PhD programmes each year.
Students who pass the module – Business Domain and Requirements Analysis with a mark of 60 or above will be eligible for the British Computer Society Professional Certificate in Business Analysis Practice.
Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus, the best firms now bundle customer-centred service with a manufactured product and create service centred solutions. Some, like IBM have moved completely to service and solutions.
Service Management as a body of knowledge has made immense progress in the last decade. Economies are more and more service-focused and it has become imperative to study all aspects of managing service. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and to have established a track-record of success.
Find out more about our Business School on http://www.buckingham.ac.uk/business.
Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.
We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.
The MSc Health and Public Service Management course has been designed for professionals working in healthcare organisations in the public, private and voluntary sectors. The University has a long tradition of providing high quality healthcare management courses and has successfully delivered similar postgraduate programmes for over 20 years.
During the MSc Health and Public Service Management, you will examine the challenges facing healthcare and related public service areas, making strong links between academic theory and management practice to create a relevant context. You will also specialise in a key area through your chosen dissertation topic.
You will study 180 credits over the duration of the MSc Health and Public Service Management course. The modules you will study are:
You will complete a 60 credit dissertation on a topic you have selected.
During the MSc Health and Public Service Management course you will be taught through a combination of lectures and seminars. Leaders from the public sector are regularly invited to deliver guest lectures on topics embedded within the course, so you will benefit from their wealth of experience.
Full-time study involves completing the six taught modules and a dissertation over one full academic year. You will have 12 class contact hours over two days each week – Wednesdays and Thursday between 2-8pm.
For part-time students, the taught component is delivered over two academic years, with a commitment of around six hours on one day each week. You can expect to complete the course over three academic years, but the flexible modular structure allows you to progress at your own pace and combine study with work and/or personal commitments. During the first year of the MSc you will study on Wednesdays between 2-8pm. On your second year you will study on Thursday’s between 2-8pm.
You will be assessed by coursework for each module, usually through work-based assignments that involve the application of academic theory to work practice. Coursework can range from reports to poster presentations, and even speeches.
This MSc Health and Public Service Management course will develop your understanding, competence and confidence if you are a manager, or aspire to a position of significant managerial responsibility, in healthcare and related public service areas.
Your studies will help develop and refine your management techniques in the context of the healthcare sector. Therefore, upon graduation, you will be equipped with a broad management skill-set that can be applied throughout a range of public services but will also enable you to specialise in a healthcare profession.
Why study this programme?
The purpose of the MSc in Fire and Rescue Service Management is to promote increased understanding of critical management processes and hopefully to enable satisfactory performance in high-consequence, high risk situations.
Strategic managers in the Fire and Rescue Service in risk critical situations face unique challenges in both preparing for and dealing with situations which threaten life and critical infrastructure or reputation.
This postgraduate course brings together insights regarding risk perception and decision making across domains ranging from the operational context, cognitive psychology, economics, and public policy. It suggests strategies to ensure a mature effective response to various managerial situations.
MSc Fire and Rescue Service Management develops the abilities of critical decision makers to grasp a situation, formulate a response assess success and failure and redefine an improved response. The course offers tools and strategies which allow Fire and Rescue Service managers to generate, evaluate, and select among decision options.
There are potential short-term placements within fire and rescue services.
There are exchange visits to Hong Kong Fire Service offered to a limited number of students and also opportunities to work with International partners to develop fire and rescue service infrastructure in those countries where there are limited resources available.
LEARNING ENVIRONMENT AND ASSESSMENT
MSc students take practical classes, carry out casework and conduct lab-based dissertation research projects. Students also have access to a wide range of analytical instrumentation in the Faculty of Science and Technology’s Analytical Unit. In collaboration with Cheshire Fire and Rescue Service all students are tested in a simulated command environment.
Assessment is by examinations, practicals and coursework. Practical assessment involves command simulations.
The course focuses on managerial decision making within the fire and rescue service, in both an operational and non-operational context. It includes environmental scanning (both external and internal), strategy formulation (strategic or long range planning), strategy implementation, and evaluation and control. Situational awareness and risk decision making in time pressured and high risk situations. Students will be tested in command simulations representative of those applicable to the emergency incident domain. The theory and practical sessions will build confidence through the development of practical expertise and specialist knowledge in the field of strategic management.
This programme will help you to:
In a world where it is increasingly vital for public services to deliver quality within a budget, the Leading Service Improvement Postgraduate Certificate will equip you with the skills and knowledge to make a real difference.
You will learn about the impact you can make as a leader within your field and have the opportunity to develop your leadership skills, alongside developing confidence in the use of quality and service improvement models.
The Faculty of Health Studies Healthcare Leadership team are experts within the sector, having many years of experience in local commissioning, regional public health and national policy roles.
The curriculum is organised into two 30-credit modules.
One module will be studied each semester. Each module combines theory and practice.
This programme combines study and assessment of theory alongside its application within a work setting.
Study is through a blended learning approach:
Assessment of the programme includes practical application of skills and knowledge, demonstrating a theoretical understanding and enabling you to grow in confidence.
This course has enabled previous graduates to go on to more senior roles within their organisations, as well as secondments to national bodies. It is of particular relevance to those working, or aspiring to work, in:
The University is committed to helping students develop and enhance employability and this is an integral part of many programmes. Specialist support is available throughout the course from Career and Employability Services including help to find part-time work while studying, placements, vacation work and graduate vacancies. Students are encouraged to access this support at an early stage and to use the extensive resources on the Careerswebsite.
Discussing options with specialist advisers helps to clarify plans through exploring options and refining skills of job-hunting. In most of our programmes there is direct input by Career Development Advisers into the curriculum or through specially arranged workshops.
You will be allocated a Personal Academic Tutor who will provide you with pastoral and academic support throughout your time with us.
University central services are rich with support teams to assist students with every aspect of their journey through our degree programmes. From our Career and Employability Service, through our strong Students' Union, to our professional and efficient Student Finance team, there are always friendly faces ready to support you and provide you with the answers that you need.
Our Virtual Learning Environment allows students to access resources, participate in group work and submit work from anywhere in the world 24/7.
The Certificate is very practically focused and you will investigate issues of service improvement within your own organisation. This will help you to develop research skills which will stand you in good stead should you choose to pursue further study or for future work-based projects.
"Our future world will be a service world. The development of successful strategies, business models and business processes adapted to this service world requires a profound understanding and integration of technological, economical and societal issues. New technologies such as cloud computing, big data, web 3.0 and mobile networking are the basis for engineering and managing innovative smart and secure service systems."
The Master Program in Service Management & Engineering qualifies graduates to comprehend and evaluate how hardware and software developments in modern information and communication technologies influence the future service market. Graduates can encounter problems with an engineering orientation and solve them with the help of complex management methods.
The content of the Master Program is divided into 10 modules:
5 Management Modules presents broader knowledge in management know-how and 5 Engineering Modules provides deeper knowledge in technological topics.