• Xi’an Jiaotong-Liverpool University Featured Masters Courses
  • Regent’s University London Featured Masters Courses
  • University of Edinburgh Featured Masters Courses
  • University of York Featured Masters Courses
  • Leeds Beckett University Featured Masters Courses
  • Swansea University Featured Masters Courses
  • Imperial College London Featured Masters Courses
De Montfort University Featured Masters Courses
University of Sussex Featured Masters Courses
Institute for Advanced Architecture of Catalonia Featured Masters Courses
Queen Margaret University, Edinburgh Featured Masters Courses
University of Birmingham Featured Masters Courses
"service"×
0 miles

Masters Degrees (Service)

  • "service" ×
  • clear all
Showing 1 to 15 of 3,878
Order by 
- Do you want to use your talents and creative expertise to improve the conditions, experiences and contexts of people in society?. Read more

About this course

- Do you want to use your talents and creative expertise to improve the conditions, experiences and contexts of people in society?

- Do you want to develop the knowledge, skills and competencies necessary to design and commission services across the commercial, public and third sectors?

- Are you interested in pursuing a self-directed research topic?

As we now live in a world that relies upon a sophisticated service economy and designers are playing an increasingly important role in developing service experience and viability, an MA in Service Design is both relevant and transferable.

Service Designers go on to forge successful careers in leading design agencies, strategic or innovation units within the public sector department, Voluntary Community Sector organisaitons or within corporate business. They areinvolved in implementing social change projects, multi-national development and the supply of product service systems requiring high brand awareness and quality customer experiences.

This course will enable you to explore your theoretical and professional understanding of Service Design.

It is based upon a core of research, reflection and commercialisation with specific Service Design modules feeding into student initiated, and externally sponsored projects.

Our graduates leave with a wide range of skills including;
Design and analytical thinking, critical design research and analysis, conceptualisation, synthesis, self-reflection, inter-personal skills, team-working, project management, co-design skills, strategic, communication and presentation.

See the website https://www.northumbria.ac.uk/study-at-northumbria/courses/service-design-ma-ft-dtfsed6/

- The Programme
MA Service Design offers you the chance to build new skills and knowledge in;

- Service Design Contexts
This module will develop your knowledge of theory to support service design practices by actively involving you in discussion using past and current issues, drawn from the most relevant debates about different contexts of service designing and social innovation. You will develop a personal professional framework to approach designing for services through a process of reflective learning.

- Service Design Practices
The methods, processes, tools and techniques of service design are studied in this module, to understand how they are applied appropriately in public, private and community, voluntary sector contexts. This module will help you build a repertoire of practical knowledge of service design methods specific to your own focus of concern, which you can go on to use to inform the development of approach to your final project.

- Final Project
Both the Context and Practice modules refer to the project-based learning culture of the programme, which is further integrated and reinforced through your selection of a final dissertation module project and its presentation as a Service Design/dissertation combination.

Read less
There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Read more
There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Professional bodies in this area (i.e. itSMF and the SFIA Council) recognise the need for quality and standards in the provision of IT Services underpinning IT Service Management and the quality and skills of staff employed in this profession.

This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.

Our online learning programmes are flexible and designed so you can balance study with your commitments at work and home. The programme structure and learning materials enable you to study at your own convenience and develop your own study schedule while offering opportunities for you to engage with your peers.

Northampton Integrated Learning Environment (NILE) is a dedicated online university learning space for students. Your tutors will use NILE to engage with you, and you will use NILE to access course materials, assessment information, virtual classrooms and discussion boards. Your assessed work will be submitted and graded online, so you will be able to see your grades and feedback wherever you are in the world. The system that underpins NILE is Blackboard and access to this system is through nile.northampton.ac.uk. We also have a mobile app so you can stay connected to the University of Northampton wherever you are; iNorthampton is available for Android and Apple mobile devices.

Course content

The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today’s computing and management expectations.

The course encompasses IT Service Management through a series of progressive units developing the student’s knowledge from fundamental concepts, through to units addressing IS strategy. Subjects covered include: management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL®.

Core learning will be delivered electronically and you will be encouraged to engage with your fellow students and tutors online. Studying online will give you the flexibility to study at your convenience* without the need to travel or physically attend classes, whilst enhancing your employment opportunities. You will be supported throughout the process by our great teaching staff that are professionally qualified and have industry and academic experience to share with you.

Studying this programme will give you an opportunity to undertake PRINCE2 qualifications.

*Modules are delivered within trimester periods so you will need to complete them in specified times.

What you will study

This programme is 30 months in duration. The academic year is split into trimesters. For a September start you will study as follows;
-Trimester one – September to December
-Trimester two – January to April
-Trimester three – May to July

Year One
Trimester one – September to December
You will study one module; Quality and IT Management.
Trimester two – January to April
You will study two modules; Change Management and Project Management.
Trimester three – May to July
You will study one module; Service Improvement.

Year Two
Trimester four – September to December
You will study two modules; Service Transition and Service Operations.
Trimester five – January to April
You will study two modules; Strategic Management of IS and Research Methods and Dissertation. You will commence work on your Dissertation.
Trimester six – May to July
You will study one module; Information Systems Methods and commence work on your Dissertation.
Trimester seven – September to December
You will complete your Dissertation.

February start information available soon.

For further information on course content and modules please refer to the NILE site: https://nile.northampton.ac.uk/webapps/blackboard/content/listContent.jsp?course_id=_27700_1&content_id=_1027153_1&mode=reset%E2%80%8B

Course modules (16/17)

-Quality and IT Management
-Information Systems Methods
-Service Improvement
-Service Transition Management
-Service Operation Management
-Strategic Management of IS
-Change Management
-Project Management
-Dissertation and Research Methods

Assessments

The course has a mixture of assessment involving reports, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year an applied research project is a key element of the course.

Read less
In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context. Read more
In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context.

The Leadership and Service Management programme aims to engage students in applied research and scholarship to support the design, engagement and transformation of service organisations. The programme will concentrate on the links between the major business functions and their role in the service sector. The programme will address business and management issues from the service sector in general (rather than from one sub-sector) with an emphasis on different service sub-sectors learning from each other.

See the website http://www.lboro.ac.uk/departments/sbe/executive-education/programmes/accredited/lsm/

The programme aims to:
- Develop individual skills and prepare participants for management career progression in the service sector, mainly through development of both their technical knowledge and skills, and their conceptual and analytical abilities;

- Develop the people management skills of participants to enable them to deal effectively with a range of managerial issues relating to individuals and teams;

- Develop skills to design, evaluate and develop service systems

- Provide insights into the field of business management for private, public, and third sector services operating in the dynamic context of support services;

- Enable participants to see ways in which theory can be applied in practice to complex issues with the aim of improving business and management practice;

- Develop and manage customer-facing service skills and the engagement and transformation of service organisation.

The Leadership and Service Management programme is specifically designed for experienced managers seeking to develop practical skills whilst working towards a university award. The programme prepares participants for management career progression in the service sector.

Structure

The programme is offered on a part-time basis. The minimum period of study for the award of MSc is thirty calendar months. The minimum period of study for the award of Postgraduate Diploma is eighteen months.

Delivery

The Diploma programme is part-time and will normally extend over a period of 18 months. It involves a combination of short courses, distance learning and work-based assignments and projects. The programme is delivered via block release and learning methods are tailored to participants' needs. The MSc element of the programme is delivered over a period of 12 months and involves a series of taught sessions covering research methods and project design.

Content

The programme starts with an induction event, and consists of a number of core modules covering the essential elements contributing to business competitiveness, as well as three modules which explore service design, evaluation and delivery.

To ensure maximum relevance and usefulness to both the participant and organisation, the topic of work-based assignments and projects is agreed between the participant and the University, to address a specific issue which is impacting on the participant's area of work.

Core modules:
- Financial Management
- Managing and Leading People
- Operations Management
- Marketing Management
- Service Marketing
- Service Operations
- Service Strategy

Find out how to apply here http://www.lboro.ac.uk/departments/sbe/executive-education/apply/

Read less
The Public Service Management MBA will enhance your professional and personal skills, challenge you and your organisation, and aid your career progression into senior managerial positions. Read more

Course overview:

The Public Service Management MBA will enhance your professional and personal skills, challenge you and your organisation, and aid your career progression into senior managerial positions.

This MBA provides the transfer of knowledge and new ideas from course to workplace, benefiting your employers and equipping you with strong personal and professional skills. By enhancing your knowledge, confidence and competence, the Public Service Management MBA will help you address complex organisational problems in a fast-changing political and global environment.

The course emphasises the need for a combination of soft and hard management skills, while also promoting creative problem-solving, communication, multidisciplinary thinking, team work, and leadership and management skills. The focus is on developing your knowledge in an applied and integrated way.

Overall, the course aims to deliver a high quality, personalised management learning experience. It has been designed for experienced professionals looking to develop analytical and critical thinking skills, and build strategic and change management capability. It will prepare you for the new leadership challenges of the current buisness climate.

The course is taught in weekly blocks which allows you to apply the tools, theories and techniques learnt during the course in your workplace, bringing an immediate benefit to your organisation.There are multiple start dates throughout the year.

Career opportunities:

Past students include managers from the health, police, prison and fire services, the civil service, the voluntary sector, non-governmental organisations and local authorities.

Why study with Brighton Business School?:

Brighton is one of the few universities with an MBA accredited by the Chartered Management Institute (CMI), the UK's only chartered professional body for managers and leaders. All graduates gain dual awards - both an MBA and a CMI Strategic Diploma in Management and Leadership. Having the CMI Strategic Diploma as well as an MBA from Brighton makes a powerful statement about your standards and determination to continue to develop your management skills.

The University of Brighton has been running postgraduate courses in management since 1970 and MBA courses since 1986. We have a postgraduate community of around 600 students from a diverse range of backgrounds whose learning experience is enriched by the high quality of our research.

The University of Brighton offers a network of student support services, all of which are fully available to MBA students. The University's Careers Centre provides information about careers, courses and job vacancies. Brighton Business School has a designated Careers Adviser, who is available for student consultation on a one-to-one basis.

Relationships between tutors and MBA students are professional and supportive. Class sizes are small enough for there to be a personal and friendly atmosphere where staff know students by name and can closely monitor their progress.

Course content:

- Accounting and Performance Management
Explores a range of issues in accounting and performance measurement and associated theories. It examines critically their implications for organisations, through consideration of literature, case studies and professional practice.

- Collaborative Working, Communication and Marketing
Develops a systematic and critical understanding of the different approaches to sustainable and customer-focused service delivery. This includes a critical appreciation of the strategic frame in which services are designed, communicated, marketed and delivered to address service users' needs.

- Dynamic Public Service Environment
A critical analysis of public service contexts. Explores the relevance and impact of government initiatives in highly politicised contexts, public service system models and the development of UK public services. It covers policy development, political drivers for public service agendas, markets and professionals as well as the importance of the economic context.

- Information Systems, Operations and Process Management
Explores the role of information systems, process and operations management, as both drivers and facilitators of business strategy. This module provides an awareness of the importance of processes and information innovation as a means of competitive differentiation.

- Leadership and Ethics
The module critically explores the role and impact of leadership in organisations. It critically examines of the impact and relevance of different theories and their application to live case studies.

- Managing People and Organisations
Provides essential knowledge for those responsible for the management of people in an organisational context. It investigates the way organisations and their environments influence the practice of management and the performance of people.

- Services Planning and Commissioning
A critical analysis of the strategic positioning of public service organisations and the efficient development/review of services, including financial considerations, to deliver these effectively and efficiently. The service planning element includes examination of different strategy models, analysis tools, strategy and service implementation, commissioning issues and quality.

- Project: Developing Strategic and Change Capabilities
You will initiate, plan and carry out a project of strategic importance to your organisation. The design and interpretation of the project should draw on a sound knowledge of strategic and change management disciplines.

The project will prepare you for new and challenging situations of strategic relevance to your organisation. The project will equip you with the knowledge and skills to initiate and lead new developments, be capable of comprehending and integrating cross functional and sectoral issues while drawing on sound judgement, personal responsibility and initiative in complex and unpredictable public service environments.

You will be allocated a supervisor to work with you and guide you through the project.

A sample of recent projects:
- How to sustain and support the planned development of the Dementia Relief Trust across the UK
- The use of clinical networks as strategic alliances in the NHS
- Motivation of physiotherapists within an acute hospital trust
- An investigation into motivation within a university careers centre
- Leadership and knowledge management to achieve organisational objectives
- Leadership of information technology within a cancer centre
- Information systems management leaders who fail to plan

Read less
This exciting MSc programme focuses on leadership, change management, evidence-based service innovation and delivery all key to the delivery of high quality health care. Read more
This exciting MSc programme focuses on leadership, change management, evidence-based service innovation and delivery all key to the delivery of high quality health care. The programme is intended for experienced, qualified health care professionals who may work in and across a range of health care settings and in a variety of clinical, managerial and leadership roles.

The course aims to:

- Develop leadership knowledge and skills which can be applied to the delivery of a quality, evidence-based service linked to service user, staff and organisational outcomes
- Develop transformational leaders capable of improving and innovating health and social care delivery in a range of settings
- Develop a critical awareness of self in the leadership of service delivery and innovation
- Enhance critical awareness and reflection on the interfaces between policy, research, commissioning, service and practice
- Enable you to contribute to the advancement of your practice and the service you deliver by your professional development and life-long approach to learning

You have the option to exit after Year 1 with a PgCert Leadership Studies in Health Care and to exit after Year 2 with a PgDip Leadership Studies in Health Care. There is also the opportunity to undertake one of two optional modules from the Masters in Public Administration through the School of Business.

The course is delivered one day per week, in Year 1 you will attend University on Mondays and in Year 2 you will attend on Wednesdays.

See the website http://www.lsbu.ac.uk/courses/course-finder/leadership-service-improvement

Modules

Year 1 (3 core modules, 20 credits each)
Semester 1:
- Research in health and social care
- Strategic leadership in health care

Semester 2:
- Innovation for excellence leading service improvement

Year 2 (1 core and 2 optional modules, 20 credits each)
Core module:
- Delivering an evidence-based service

Optional modules (1 module from group A, 1 module from group B):
- Mentorship and coaching for leadership (group A)
- Leading in patient and public engagement (group A)
- Issues in knowledge construction (group B)
- Professional development through contract learning (group B)
- Equality and diversity in the workforce (group B)
- Commissioning and procurement in the health and social services (group B)

Year 3:
- Dissertation (60 credits)

Employability

With a range of flexible pathways available, our courses and modules are designed to enhance career opportunities by equipping health care professionals with the knowledge and skills to manage change, lead improvement initiatives and become an effective leader.

LSBU Employability Services

LSBU is committed to supporting you develop your employability and succeed in getting a job after you have graduated. Your qualification will certainly help, but in a competitive market you also need to work on your employability, and on your career search. Our Employability Service will support you in developing your skills, finding a job, interview techniques, work experience or an internship, and will help you assess what you need to do to get the job you want at the end of your course. LSBU offers a comprehensive Employability Service, with a range of initiatives to complement your studies if needed, including:

- direct engagement from employers who come in to interview and talk to students
- Job Shop and on-campus recruitment agencies to help your job search
- mentoring and work shadowing schemes.

Professional links

The School of Health and Social Care delivers postgraduate education programmes and applied research linked to practice and workforce innovation and research capacity building. The work undertaken by staff and students is recognised both nationally and internationally.

Read less
The Master of Design programme provide the opportunity for you to develop creative thinking and innovative strategies through an advanced understanding of the practical application of design thinking and design strategy that can be applied in a global context. Read more
The Master of Design programme provide the opportunity for you to develop creative thinking and innovative strategies through an advanced understanding of the practical application of design thinking and design strategy that can be applied in a global context.

Service Design is a relatively new discipline that has emerged in the UK simultaneously with an increase in the service sector of the economy and the development of services which require innovative approaches to design, development and delivery in public, private and civil society organisations. Through the use of a specific set of methods and processes based on design thinking, Service Design aims to develop services that are useful and desirable for customers/stakeholders and profitable and efficient for the provider.

The course will provide you with the opportunity to develop and use design thinking as a device for modelling multi-faceted service experiences. In particular this requires the ability to design user research, to facilitate development workshops, and to project manage a process when initially outcomes are unknown. A detailed understanding of the management of design and innovation in service organisations is gained through case studies and project based learning. You are introduced to a range of concepts in Service Design such as co-design, user-driven innovation and social innovation. You are also encouraged to develop your own approaches and to respond to emerging industry practices.

You will benefit from staff research interests in methodology and in user experience design strategies. You may also have the opportunity to participate in one of Ravensbourne’s regular industry development projects with a strong service design dimension.

Study units

Stage One: developing a knowledge base and new reference points - introduces the learner to a range of theories and practices in the strategic use of design and innovation, with a particular focus on the method of design thinking in the global context and how it relates to Service Design. Emphasis is also placed on beginning to develop an innovation and leadership toolkit of skills and techniques.

- Unit 1: Cultural and Contextual Design Studies
- Unit 2: Practical Application of Design Thinking in Service Design
- Unit 3: Managing Design in a Global Society and Economy

Stage Two: putting new learning into a professional context - builds on the practical application of design thinking with a focus on innovation and industry oriented professional practice

Teaching and learning methods in this term are reflective of real world practices ensuring that participants are well versed in new service/product design methods, blueprinting, modelling, brand guardianship, consumer marketing and routes to market.

- Unit 4: Professional Practice in Management and Consulting
- Unit 5: Strategic Design and Innovation
- Unit 6: Studio Practice

Stage Three: evaluating and advancing existing knowledge

- Unit 7: Major Project.

Course aims:

- To encourage a human centred approach to design.
- To demonstrate that real innovation comes from gaining a deep understanding of the interaction between service providers and end users, their wants needs, participation and potential for co-creation.

Programme Aims of the Master of Design

The Master of Design programme aims to provide the opportunity for you to develop creative thinking and innovative strategies through an advanced understanding of the practical application of design thinking and design strategy to management and organisational leadership, in order to equip you with the knowledge and skills to apply your learning in a global context. In particular, this programme aims:

- To equip you with an advanced knowledge and understanding of the contextual background to, and developments in design thinking and to reflect on that learning in order to advance your own practice and subject area and to innovate.

- To develop effective managers and leaders with effective design management skills who through creativity and global awareness are able to influence and create positive change in their organisations whether at an operational or a strategic level.

- To equip you with independent study skills that support research, practice and professional development and allow you to continue developing as life-long learners throughout their professional lives maintaining contact with emerging practice from a variety of fields.

- To provide a stimulating environment, which is supportive, flexible and collaborative and allows you to develop your potential.

- To develop a high level of professionalism and confidence to initiate and lead complex design projects involving diverse disciplines and business functions.

Read less
The MSc in Financial Service Management is a rigorous and advanced intellectual training in the area of financial service management based on the most current and modern academic thinking and industry best practice. Read more

Course outline

The MSc in Financial Service Management is a rigorous and advanced intellectual training in the area of financial service management based on the most current and modern academic thinking and industry best practice. It is designed for students who intend to pursue a career in the financial service sector, through a well-focused education in the theories and methodologies that are utilised today for valuation using financial service tools.

The programme aims to provide a coherent analytical framework for the study of finance and management, focused towards the financial service sector. The emphasis throughout the programme is on contemporary financial service theories and their application in real-world decision-making in the financial industry and the roles and responsibilities attached.

It is particularly designed to develop a range of conceptual and analytical skills for dealing with a variety of financial service theories, issues, practical financial service business situations or cases and the strategic nature of demands within the financial sector.

The programme is a 12-month full-time programme designed for postgraduates with an entry point in the Autumn Term of each year. The programme has been developed to produce practical and proactive financial service management specialists, geared towards fulfilling the demands of the financial service sector, both locally and abroad.

The programme is aimed at students who have recently acquired their bachelor’s degree in management or service related fields and wish to enhance their knowledge of managing and working in organisations within a wide array of competing economic, social, political and cultural conditions.

Find out more about our Business School on http://www.buckingham.ac.uk/business.

Teaching methods

Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.

We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision-making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.

Apply here http://www.buckingham.ac.uk/business/msc/financialservicemanagement.

Read less
The programme has the aim of preparing a highly qualified designer able to take on a design role concerning the product service system (considered as a… Read more

Mission and Goals

The programme has the aim of preparing a highly qualified designer able to take on a design role concerning the product service system (considered as a blend of products, communication strategies, services and spaces used by profit and non profit entities –enterprises, institutions, associations, etc.- to represent themselves in an integrated form to their reference market) in international contexts in which the individual innovation is no longer sufficient to combat increasing competitivity. The fundamental educational objective is to offer a wide range of design tools able to provide appropriate skills in creatively managing products, services, events, and communication strategies in an integrated way.

See the website http://www.polinternational.polimi.it/educational-offer/laurea-magistrale-equivalent-to-master-of-science-programmes/product-service-system-design/

Career Opportunities

The graduate in Product Service Systems Design typically finds employment in companies in the design sector but also within research institutes for the design sector (Trend Institute, Research Agencies, etc.) and in consulting and communication companies.
In particular, certain roles which this figure may occupy are: product-, interior-, communication-, service- designer, brand designer, corporate coordinator, trends analyst, art director.

Presentation

See http://www.polinternational.polimi.it/uploads/media/Product_Service_System_Design_02.pdf
This MSc programme (open to approx. 40 Italian and 40 international students) offers an interdisciplinary course held in a multicultural context that leads to a professional qualification internationally accredited.
A “product-service-system” is defined by a blend of products, communication strategies, services and spaces. The center of the product-service-system is represented by people (users, suppliers, employees or stakeholders) who interact with the multiple design components. The approach to design is strongly interdisciplinary and provides participants with a wide set of design tools, some basics of projects management, logistics, supply chain management, communications and media. Career opportunities are within the
traditional design industry, but also as Service designer, Retail designer, Brand designer, Corporate coordinator, Art director, Ethnographic Researcher, Trend analyst. PSSD students have the possibility to apply for the double degree program at Tongji University (Shanghai) or for the internal double degree with Management Engineering at Politecnico di Milano. For more info about the double degree with Management, please visit http://www.ddpssdme.polimi.it/
The programme is taught in English.
For more information about the programme visit our website: http://www.pssd.polimi.it

Subjects

- First year:
Culture and History, Design Innovation and Design Methods, Visualization and Prototyping, Innovation Studio, Teambuilding, Network and Services, Product Service System Design Studio, Network and Services, Design Seminar, Elective courses.

- Second Year:
Final Synthesis Design Studio, Elective courses, Professional Workshop, Internship, Final examination.

See the website http://www.polinternational.polimi.it/educational-offer/laurea-magistrale-equivalent-to-master-of-science-programmes/product-service-system-design/

For contact information see here http://www.polinternational.polimi.it/educational-offer/laurea-magistrale-equivalent-to-master-of-science-programmes/product-service-system-design/

Find out how to apply here http://www.polinternational.polimi.it/how-to-apply/

Read less
Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. Read more

Course Outline

Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus, the best firms now bundle customer-centred service with a manufactured product and create service centred solutions. Some, like IBM have moved completely to service and solutions.

Service Management as a body of knowledge has made immense progress in the last decade. Economies are more and more service-focused and it has become imperative to study all aspects of managing service. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and to have established a track-record of success.

Find out more about our Business School on http://www.buckingham.ac.uk/business.

Teaching Method

Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.

We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.

Apply here http://www.buckingham.ac.uk/business/msc/servicemanagement.

Read less
The MSc Health and Public Service Management course has been designed for professionals working in healthcare organisations in the public, private and voluntary sectors. Read more
The MSc Health and Public Service Management course has been designed for professionals working in healthcare organisations in the public, private and voluntary sectors. The University has a long tradition of providing high quality healthcare management courses and has successfully delivered similar postgraduate programmes for over 20 years.

During the course, you will examine the challenges facing healthcare and related public service areas, making strong links between academic theory and management practice to create a relevant context. You will also specialise in a key area through your chosen dissertation topic.

See the website http://courses.southwales.ac.uk/courses/303-msc-health-and-public-service-management

What you will study

You will study 180 credits over the duration of the MSc Health and Public Service Management course. The modules you will study are:

Postgraduate Certificate
- Managing Resources and Projects (20 credits)
Develop the capability of dealing with current issues associated with resourcing the UK public sector.

- Managing People and Organisations (20 credits)
Analyse key concepts in organisational behaviour and management and evaluate these in a public sector context.

- Strategy and Leadership (20 credits)
Critically evaluate various approaches to strategy and leadership in the public service context and gain the practical skills to lead and manage services effectively.


Postgraduate Diploma
- Health, Policy and Innovation (20 credits)
Develop an awareness of different theoretical approaches to health and policy making and the ability to promote reflective thinking around public service innovation.

- Partnership Service Improvement and Delivery (20 credits)
Critically appraise recent approaches to managing and improving performance. You’ll examine and analyse the opportunities and constraints of providing collaborative public services.

- Conducting Research (20 credits)
Develop your ability to plan, execute and write up a piece of research whilst gaining a critical understanding of the nature of social and policy research.

MSc
You will complete a 40 credit dissertation on a topic you have selected.

Learning and teaching methods

During the course you will be taught through a combination of lectures and seminars. Leaders from the public sector are regularly invited to deliver guest lectures on topics embedded within the course, so you will benefit from their wealth of experience.

Full-time study involves completing the six taught modules and a dissertation over one full academic year. You will have 12 class contact hours over two days each week – Wednesdays and Thursday between 2-8pm.

For part-time students, the taught component is delivered over two academic years, with a commitment of around six hours on one day each week. You can expect to complete the course over three academic years, but the flexible modular structure allows you to progress at your own pace and combine study with work and/or personal commitments. During the first year of the MSc you will study on Wednesdays between 2-8pm. On your second year you will study on Thursday’s between 2-8pm.

Work Experience and Employment Prospects

This course will develop your understanding, competence and confidence if you are a manager, or aspire to a position of significant managerial responsibility, in healthcare and related public service areas.

Your studies will help develop and refine your management techniques in the context of the healthcare sector. Therefore, upon graduation, you will be equipped with a broad management skill-set that can be applied throughout a range of public services but will also enable you to specialise in a healthcare profession.

Assessment methods

You will be assessed by coursework for each module, usually through work-based assignments that involve the application of academic theory to work practice. Coursework can range from reports to poster presentations, and even speeches.

Read less
This innovative Postgraduate Certificate programme has been developed to enable you to respond effectively to the requirements of the Department of Health to develop responsive, evidence-based services. Read more
This innovative Postgraduate Certificate programme has been developed to enable you to respond effectively to the requirements of the Department of Health to develop responsive, evidence-based services. As a senior clinical or service lead in a healthcare organisation, you need the most up-to-date knowledge about evidence-based practice and service transformation to equip you to respond to the challenges of initiatives such as Improving Access to Psychological Therapies or Practice-based commissioning.
Based on the Exeter Leadership Model, this Programme provides you with the latest research knowledge and skills in clinical leadership and evidence-based practice together with individualised coaching and mentoring to support your task in service transformation. It will also offer you an opportunity to reflect on your own leadership skills alongside the latest academic thinking. The programme is delivered over a single year.

Course Content

The academic scope of the programme incorporates the following topics to help you work more effectively as a leader:

Leadership theory
Health service complexity
Values-based service change
Supervision and appraisal
Management of change

Learning and teaching methods include lecturers and seminars, small group facilitated reflective sessions, individual coaching and mentoring sessions with a senior member of the Programme staff. The learning environment will include university-based sessions and workplace visits. The distinctive intention of this programme is to support clinical and service leaders in making transformational service changes in the context of the latest academic research in leadership conducted by the University of Exeter.

Find out more about the PGCert Clinical Leadership and Transformational Service Change programme on the course website http://cedar.exeter.ac.uk/programmes/pgcertcltsc/.

Read less
The purpose of the MSc in Fire and Rescue Service Management is to promote increased understanding of critical management processes and hopefully to enable satisfactory performance in high-consequence, high risk situations. Read more
The purpose of the MSc in Fire and Rescue Service Management is to promote increased understanding of critical management processes and hopefully to enable satisfactory performance in high-consequence, high risk situations.

Strategic managers in the Fire and Rescue Service in risk critical situations face unique challenges in both preparing for and dealing with situations which threaten life and critical infrastructure or reputation.

This postgraduate course brings together insights regarding risk perception and decision making across domains ranging from the operational context, cognitive psychology, economics, and public policy. It suggests strategies to ensure a mature effective response to various managerial situations.

MSc Fire and Rescue Service Management develops the abilities of critical decision makers to grasp a situation, formulate a response assess success and failure and redefine an improved response. The course offers tools and strategies which allow Fire and Rescue Service managers to generate, evaluate, and select among decision options.

PROFESSIONAL ACCREDITATION

There are potential short-term placements within fire and rescue services.

There are exchange visits to Hong Kong Fire Service offered to a limited number of students and also opportunities to work with International partners to develop fire and rescue service infrastructure in those countries where there are limited resources available.

LEARNING ENVIRONMENT AND ASSESSMENT]]
MSc students take practical classes, carry out casework and conduct lab-based dissertation research projects. Students also have access to a wide range of analytical instrumentation in the Faculty of Science and Technology’s Analytical Unit. In collaboration with Cheshire Fire and Rescue Service all students are tested in a simulated command environment.

Assessment is by examinations, practicals and coursework. Practical assessment involves command simulations.

The course focuses on managerial decision making within the fire and rescue service, in both an operational and non-operational context. It includes environmental scanning (both external and internal), strategy formulation (strategic or long range planning), strategy implementation, and evaluation and control. Situational awareness and risk decision making in time pressured and high risk situations. Students will be tested in command simulations representative of those applicable to the emergency incident domain. The theory and practical sessions will build confidence through the development of practical expertise and specialist knowledge in the field of strategic management.

Read less
Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking. Read more

Designed for

Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

The Course Provides

During the course you’ll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. You will understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.

Enrolment on the MSc Service Management and Design gives you the opportunity to take the short “Lean Six Sigma Green Belt” course in addition to your Masters programme.

Course Content

Core Modules:
1. Service Design and Delivery
2. Reputation and Relationship Management
3. Service Support Technologies
4. Leading Change
5. Financial Analysis and Control Systems
6. Project Planning, Management and Control
7. Organisations, People and Performance

Plus two elective modules from the full list of modules.

Learning Style

The taught component of the course is a mixture of lectures, seminars, technology-enabled learning, syndicate/group work, practical work and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

Our degree was developed within the Service Systems Research Group at WMG, working alongside leading companies such as IBM, Rolls-Royce and BAE Systems. You’ll join our collective drive to actively shape research and teaching in this area. It is particularly relevant for the ‘servitisation’ of manufacturing companies, but is not sector-specific and is equally applicable to public sector, healthcare, financial services, oil and gas, tourism and a broad range of other industries.

Read less
This is an innovative Postgraduate Certificate designed for managers and leaders working in the health and social care sector, across wellbeing partnerships and those providing and developing services with communities and patients. Read more
This is an innovative Postgraduate Certificate designed for managers and leaders working in the health and social care sector, across wellbeing partnerships and those providing and developing services with communities and patients.

The programme equips leaders and managers with knowledge and skills and helps develop confidence to undertake effective service improvement programmes – leading and co-ordinating systems and service across health, wellbeing and social care settings.

The programme is intended to:
-Develop a critical understanding of the changing strategy and policy context in the health and social care sector
-Provide an opportunity for participants to review their own practice within their organisation and others within the partnership context
-Enable participants to lead service improvement in the health, wellbeing and social care sector
-Provide opportunities for inter-professional and inter-organisational learning

The Certificate will be of particular relevance to those working in the following areas:
-CCGs and other commissioners
-Local Government notably in Public Health and developing services to reduce inequalities
-Provider organisations including voluntary sector
-Co-ordination of networks and partnerships, notably those working within Health and Wellbeing Board structures

Modules

-Leadership and Management Theory and Practice
-Quality and Service Improvement

Learning activities and assessment

The curriculum is organised into two 30-credit modules. One module will be studied each semester. Each module combines theory with application to practice.
-Leadership and Management: Theory and Practice - this module analyses a range of approaches to leadership and management, providing the opportunity for students to develop their own skills
-Quality and Service Improvement - this module covers; service improvement principles and techniques, such as LEAN; quality improvement approaches including how to positively use service feedback and management complaints; effective ways to work in partnerships, networks and with communities

This programme combines study and assessment of theory alongside its application within a work setting.

Study is through a blended learning approach; 4 days attendance on campus for each module (2 blocks of 2 days); a virtual learning environment to support private study; ongoing tutor support.

Assessment of the programme includes practical application of skills and knowledge, demonstrating a theoretical understanding and enabling students to grow in confidence in their role.

Modules studied on the Certificate can go on to contribute to study at Masters level within the Faculty of Health Studies.

Career support and prospects

The University is committed to helping students develop and enhance employability and this is an integral part of many programmes. Specialist support is available throughout the course from Career and Employability Services including help to find part-time work while studying, placements, vacation work and graduate vacancies. Students are encouraged to access this support at an early stage and to use the extensive resources on the Careers website.

Discussing options with specialist advisers helps to clarify plans through exploring options and refining skills of job-hunting. In most of our programmes there is direct input by Career Development Advisers into the curriculum or through specially arranged workshops.

Read less
This Masters degree is specifically designed for individuals who work in or with public service related organisations. You will examine the challenges faced in public service, making strong links between academic theory and management practice to establish a relevant context. Read more
This Masters degree is specifically designed for individuals who work in or with public service related organisations.

You will examine the challenges faced in public service, making strong links between academic theory and management practice to establish a relevant context. You will also specialise in a key area through your chosen dissertation topic.

The University has a long tradition of providing high-quality courses in public service management, and has successfully delivered such postgraduate programmes for over 20 years.

See the website http://courses.southwales.ac.uk/courses/306-msc-public-service-management

What you will study

Stage 1 – Postgraduate Certificate

- Managing Resources and Projects
Develop the capability of dealing with current issues associated with resourcing the UK public sector.

- Managing People and Organisations in the Public Sector
Analyse key concepts in organisational behaviour and management and evaluate these in a public sector context.

- Strategy and Leadership
Critically evaluate various approaches to strategy and leadership in the public service context and gain the practical skills to lead and manage services effectively.

Stage 2 – Postgraduate Diploma
You will study the equivalent of three full modules:

- Policy and Innovation
Develop an awareness of different theoretical approaches to public policy making and the ability to promote reflective thinking around public service innovation.
- Partnership, Improvement and Delivery
Critically appraise recent approaches to managing and improving performance. You’ll examine and analyse the opportunities and constraints of providing collaborative public services.

- Conducting Research
Develop your ability to plan, execute and write up a piece of research whilst gaining a critical understanding of the nature of social and policy research.

Stage 3 – MSc

You will complete a dissertation on a topic you have selected.

Learning and teaching methods

You can study full-time or part-time. Full-time study involves completing the six taught modules and the dissertation over one full academic year. There will be 12 class contact hours delivered over two days each week.

For part-time students, the taught component is delivered over two academic years, with a commitment of around six hours on one day each week. You can expect to complete the course over three academic years, but our flexible modular structure allows you to study at your own pace and combine study with work and/or personal commitments.

Work Experience and Employment Prospects

If you are a manager, or aspire to a position of significant managerial responsibility in a public, quasi-public or voluntary organisation, this course will develop your understanding, competence and confidence as a manager.

The course will improve your ability to manage projects effectively, from setting objectives and producing plans to analysis and evaluation.

Upon graduation, not only can you be confident in your knowledge and understanding of the role of a manager within the public sector, but, you will have the key transferable skills to enable you to deliver best practice in the workplace.

Assessment methods

You will be assessed by coursework for each module, usually through work-based assignments that involve the application of academic theory to work practice.

Read less

Show 10 15 30 per page


Share this page:

Cookie Policy    X