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Masters Degrees (Process Improvement)

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The programme aims to provide a fundamental understanding of the international fashion retail industry, with knowledge of international fashion retailing processes including innovation, retail marketing, fabric structures and international fashion retailing. Read more

The programme aims to provide a fundamental understanding of the international fashion retail industry, with knowledge of international fashion retailing processes including innovation, retail marketing, fabric structures and international fashion retailing.

The programme will provide a range of intellectual, practical and transferable skills; experience of research; and a broad knowledge base of international fashion retailing.

When you have completed the courses you should have achieved:

  • A detailed understanding of International Fashion Retail.
  • Exposure to the current best practices
  • Substantial interaction and involvement with experts in this field
  • An MSc in International Fashion Retail.

The Course: The complete MSc course is made up of taught course units and a research dissertation project. The taught course units, assessed by a combination of coursework and examination, cover a wide range of industry-relevant subject areas:

Common units

  • International Fashion Retailing
  • Fabric Structures
  • Research Methods

Business Process Improvement units

  • Innovation Methods- including analysing effective fashion innovation methods
  • External Environment - including external opportunity analysis
  • Retail Marketing- including Fashion Retail Case study analysis

Your dissertation is a chance to apply what you have learned to a focused five-month research project. Your choice of topic will be determined in consultation with your personal tutor and will develop further skills that can be applied to the real world

Aims

The programme aims to:

  • Provide a fundamental understanding of the international fashion retail industry, with knowledge of international fashion retailing processes including design, innovation, fashion consumer behaviour, fabric structures and distribution.
  • Provide a range of intellectual, practical and transferable skills
  • Provide experience of research
  • Provide a broad knowledge base of international fashion retailing

Teaching and learning

The first two semesters are spent following a programme of lectures and tutorials, which are continually assessed through written assignments. You take examinations in January and May and following a satisfactory assessment you commence a research project culminating in the submission of a dissertation in mid-September.

Course unit details

  • Constructed Textiles for Fashion
  • International Fashion Retailing
  • External Environment
  • Innovation Methods
  • Retail Marketing
  • Research Methods

Career opportunities

The employment prospects for graduates from this programme are excellent. Recent graduates have been employed by IBM, Marks and Spencer, Oasis, Mercedes Benz, Next, Charnos, National Westminster Bank, Shell, Milliken and Harrods.



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Put your organisational skills to the test and learn to help businesses manage the production and delivery of products and services in an increasingly globalised marketplace. Read more

Put your organisational skills to the test and learn to help businesses manage the production and delivery of products and services in an increasingly globalised marketplace. Operations management is all about how to organise the production and delivery of products and services. Gain the knowledge and skills to ensure that processes run smoothly, particularly in the face of opportunities and challenges arising from the increasingly global reach of business

  • Cover the service, manufacturing, public and private sectors, showing how operations management, project management and supply chain management work
  • Opportunity to concentrate on particular aspects of operations management, supply chain management, project management and process improvement
  • Prepare for a career as a professional operations, project or supply chain manager
  • Strong foundation for progression to a PhD or an academic career within the field
  • Opportunity to concentrate on particular aspects of operations management, supply chain management, project management and process improvement, helping towards membership of the Chartered Institute of Purchasing and Supply .

Aims

During the course you will be taking 180 credits in all. The eight taught modules during semester one and two total 120 credits and consists of both compulsory and optional taught units which can be viewed in the list below.  

By agreement with the Course Director, one elective unit may be taken from another Masters course - note that all elective units are subject to availability, timetabling constraints and what you have studied previously.

Over the summer period, you will carry out your Research Dissertation, worth 60 credits. Certain units must be chosen in order to become a member of CIPS, and the dissertation must be on a procurement and supply-related theme. 

Examples of recent dissertation project topics include:

  • The future green supply chain in the retail industry: a shared value strategic perspective
  • Evaluation of cost performance in inventory management in reverse logistics
  • Using e-procurement to improve supply chain management practices

Special features

CIPS accreditation

On completion of the MSc Operations, Project and Supply Chain Management course, students with three years' work experience in a relevant field of supply chain management can apply to become full members of the Chartered Institute of Purchasing and Supply (CIPS).

  • As the course is accredited to CIPS, students with the required work experience will not need to take any further examinations to become full members of CIPS (as long as they have completed the required modules and the dissertation should focus on a procurement and supply related theme as part of the MSc).
  • Students without the required work experience (for example, recent graduates) can take the required modules and dissertation element of the MSc programme and on completion of three years relevant work experience can apply for full membership of CIPS. 
  • We are unable to answer individual enquiries about CIPS membership and you should apply directly to CIPS. Details of membership options can be obtained from the CIPS website .

Coursework and assessment

Assessment across the course units varies, and includes a combination of examinations, course work and group project assessment and presentations, in-class tests and assignments. A dissertation is also undertaken and normally ranges between 12,000 and 25,000 words.

Disability support

Practical support and advice for current students and applicants is available from the Disability Advisory and Support Service. Email: 

Career opportunities

The course provides general training for those who wish to take up specialist positions in operations management. For example, one graduate works in the quality team on a variety of projects in business operations around customer satisfaction, and another graduate set up a new company, Xpediency, based in Shanghai, working with UK companies helping them to develop and take advantage of Chinese manufacturing excellence. Graduates can also pursue a research and/or an academic career.

More details on our Careers Service.

Latest information on visa changes and opportunities in the UK for international students .

Accrediting organisations

Chartered Institute of Purchasing and Supply  

You have the opportunity to concentrate on particular aspects of operations management, supply chain management (helping towards membership of the Chartered Institute of Purchasing and Supply  (CIPS), project management and process improvement.



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This MSc programme provides its students with an opportunity to extend the technical knowledge acquired on an undergraduate degree programme in mechanical or manufacturing engineering. Read more

This MSc programme provides its students with an opportunity to extend the technical knowledge acquired on an undergraduate degree programme in mechanical or manufacturing engineering.

Though not a specialist Master's degree, the programme provides a broad subject-specific curriculum that provides an opportunity for students to tailor the programme to meet their personal needs, with specialism pursued through a major project.

Research project

Many of these projects reflect the key research interests of the department, such as manufacturing, bulk materials handling and instrumentation. However, projects can be selected from across the discipline from a list provided by the department. Many projects are derived from our industrial links, and a number are proposed by students, reflecting their personal interests or experience.

Accreditation

This programme is accredited by the Institution of Engineering and Technology as fully satisfying the further learning requirements for chartered engineer (CEng) registration. An individual holding an accredited MSc must also hold a CEng-accredited honours degree to have the full exemplifying qualifications for CEng status.

Outcomes

The aims of the programme are to:

  • Provide students with an enhanced base of knowledge and current and reflective practice necessary to initiate a career in mechanical and manufacturing engineering at the professional engineer level
  • Enhance specialist knowledge in the area of mechanical and manufacturing engineering which build upon studies at the undergraduate level
  • Further develop improved skills of independent learning and critical appraisal
  • Develop an extensive insight into industrial applications and requirements
  • Develop critical insight of management issues relating to engineering business.

Full time

Year 1

Students are required to study the following compulsory courses.

Part time

Year 1

Students are required to study the following compulsory courses.

Year 2

Students are required to study the following compulsory courses.

Assessment

Students are assessed through examinations, case studies, assignments, practical work and a dissertation.

Careers

This programme provides a wide variety of opportunities for mechanical and manufacturing engineers in a range of sectors, from the automotive to the process industries.



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The International Fashion Retailing masters course is an exciting and innovative course which aims to equip the global fashion-retail managers of the future with skills in e-business, technology and international business strategy. Read more

The International Fashion Retailing masters course is an exciting and innovative course which aims to equip the global fashion-retail managers of the future with skills in e-business, technology and international business strategy. With two pathways to choose from - Fashion Consumer and Business Process Improvement - this course is suitable for students from most academic backgrounds and equips graduates with the necessary management skills vital for a career in the fast-paced world of international fashion retailing.

Managerial know-how: The course will teach you how to be adaptive and to have the managerial and specific know-how to innovate and create attractive products for an increasingly competitive global environment. You will become competent in strategic problem-solving and supply-chain management, and develop your self-learning and time-management skills.

The Course: The complete MSc course is made up of taught course units and a research dissertation project. The taught course units, assessed by a combination of coursework and examination, cover a wide range of industry-relevant subject areas:

Common units

  • International Fashion Retailing
  • Fabric Structures
  • Research Methods

Fashion Consumer units

  • Strategic Marketing
  • Fashion Consumer Behaviour
  • Contemporary Retailing

Business Process Improvement units

  • Innovation Methods
  • External Environment
  • Retail Marketing

Multichannel Marketing units

  • E-Fashion Retailing
  • Multi-channel Marketing
  • Contemporary Retailing

Your dissertation is a chance to apply what you have learned to a focused five-month research project. Your choice of topic will be determined in consultation with your personal tutor and will develop further skills that can be applied to the real world.

Coursework and assessment

The first two semesters are spent following a programme of lectures and tutorials, which are continually assessed through written assignments. You take examinations in January and May and following a satisfactory assessment you commence a research project culminating in the submission of a dissertation in mid-September.

Course unit details

Typical course units include: International Business Strategy; International Supply Chain Management; Manufacturing Processes; Advanced Materials for Fashion; Consumer Behaviour; Research Methods; International Fashion Retailing; E-Business and E-Tailing.

Disability support

Practical support and advice for current students and applicants is available from the Disability Advisory and Support Service. Email: 

Career opportunities

The employment prospects for graduates from this programme are excellent. Recent graduates have been employed by IBM, Marks and Spencer, Oasis, Mercedes Benz, Next, Charnos, National Westminster Bank, Shell, Milliken and Harrods.



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The global employment market for postgraduate engineers has evolved, leading to a significant increase in the demand for MSc degrees in engineering with a solid management focus. Read more

The global employment market for postgraduate engineers has evolved, leading to a significant increase in the demand for MSc degrees in engineering with a solid management focus. This programme is a substitute for the traditional route of a general management or Master's in Business Administration (MBA) degree that historically helped build a successful senior management career in technology-based business.

The programme is primarily aimed at science and technology graduates who wish to extend and develop their skills to encompass a wider set of disciplines, as well as graduates who want to develop their careers towards managerial roles in engineering or manufacturing or in the commercial enterprise in which they have chosen to work.

Career development

The programme is also aimed at experienced industry practitioners who wish to complement their academic knowledge and obtain professional recognition in key management areas of private industry or the public sector internationally.

Outcomes

The aims of the programme are to:

  • Provide postgraduate engineers with the current tools, knowledge and skills necessary for a successful career in local and global engineering management
  • Support the progression of engineers of all disciplines to management roles in both private and public sectors
  • Promote the importance of entrepreneurship, intrapreneurship and the core values of ethical enterprise in modern economies.

Full time

Year 1

Students are required to study the following compulsory courses.

Students are required to choose 15 credits from this list of options.

Students are required to choose 15 credits from this list of options.

Part time

Year 1

Students are required to study the following compulsory courses.

Students are required to choose 15 credits from this list of options.

Year 2

Students are required to study the following compulsory courses.

Students are required to choose 15 credits from this list of options.

Year 3

Students are required to study the following compulsory courses.

Assessment

Students are assessed through:

  • Examinations
  • Case studies
  • Assignments
  • Practical work, and
  • A dissertation.

Careers

Graduates for this programme can pursue management careers in the public and private sectors, including technology, engineering design and product development, manufacturing production, supply chain (particularly in the fields of engineering management) are all likely options.



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Why this course?. Engineering management is critical in the delivery of technical products and services. This course combines process performance with strategic business analysis to deliver an in-depth understanding of operational issues in relation to engineering industries. Read more

Why this course?

Engineering management is critical in the delivery of technical products and services.

This course combines process performance with strategic business analysis to deliver an in-depth understanding of operational issues in relation to engineering industries.

The course is aimed at graduates wishing to broaden their expertise from a technological undergraduate degree, or who want to work within the engineering industry in a management capacity.

The programme is based within the Department of Design, Manufacture and Engineering Management, the only department in the UK combining end-to-end expertise from creative design, through engineering design, manufacture and management of the entire system.

What you’ll study

The course focuses on the use and application of techniques that enable production and operational effectiveness, as well as addressing wider strategic and global issues.

The course structure and content are based on the operational needs of 21st century engineering organisations, and you will be equipped with state-of-the-art concepts, methods, techniques and tools to contribute towards the competitiveness of industrial and commercial organisations worldwide.

As well as a team industry project, the scope of the course includes: continuous process improvement; quality and lean six sigma techniques; production planning; and performance measurement content. Students can also choose from optional modules and complete a Masters dissertation.

Major projects

Each student will undertake an individual project assignment in which a selected topic is studies in depth.

Each individual project should involve a comprehensive critical literature review, research methodology, structured analysis of data and writing up of as a thesis. 

Assessment

Modules will be assessed by a mix of assignments and examinations. For the Masters project, students have the opportunity to select a project from a wide range of Process Excellence topics. Successful completion of all compulsory modules, optional modules, a group project and an individual Masters project will lead to the award of an MSc.

Careers

Production/Operations managers are responsible for planning, coordination and control of manufacturing processes in order to make sure goods and services are produced efficiently and that the correct amount is produced at the right cost and level of quality.

Early career managers are required to deal with various aspects of production such as materials management, inventory control, production control and purchasing management. With experience, careers can develop into overall factory management or strategic planning roles.

Using concepts and tools provided, you will develop the skills to analyse and implement solutions for organisational competitiveness.

Job opportunities are good – our alumni have worked for organisations such as:

  • Rolls-Royce
  • Jaguar
  • Ford
  • Tesla
  • Dyson
  • P&G
  • Unilever
  • British Petroleum
  • Adidas
  • Nike
  • Highland Spring


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IN BRIEF. The full Masters degree is accredited by the RICS, the CIOB and the APM. Flexible study options and intakes to allow students the opportunity to work and study at the same time. Read more

IN BRIEF:

  • The full Masters degree is accredited by the RICS, the CIOB and the APM
  • Flexible study options and intakes to allow students the opportunity to work and study at the same time
  • Aims to meet the needs of individuals managing change in a fast moving business and project environment
  • Part-time study option
  • International students can apply

COURSE SUMMARY

An effective project manager recognises the significance of processes, technology and people to the success of construction projects. They effectively lead, organise and plan projects, analysing corporate practice and implementing highly effective strategies for change.

This course will equip you with the knowledge and expertise needed to plan, organise, secure and manage resources to bring about the successful completion of projects to client’s expectations and satisfaction. Course content covered on this programme meets the needs of individuals and corporations  managing  change in a fast moving business and project environment, and the need for integration in projects and leadership in performance improvement is emphasised throughout this course. Additionally, you will be taught to recognise the significance of processes, technology and people to the success  of  projects in the design, property and construction industries.

As this course is accredited by the Royal Institution of Chartered Surveyors (RICS), the Chartered Institute of Building (CIOB) and the Association for Project Management (APM), you will be educated to the highest industry standards.

COURSE DETAILS

This course emphasises the need for integration in projects and leadership in performance improvement. You will develop an understanding of project and process management, and recognise the significance of process, technology and people to the success of projects in the design, property and construction industries.

Learn how to:

  • Organise and plan construction projects and manage project information
  • Critically examine existing practice through implementing process measurement and evaluate alternative strategies for process improvement
  • Analyse corporate problems and design and implement strategies for change
  • Lead and work effectively with project teams, and communicate effectively in a variety of forms

COURSE STRUCTURE

This course can be studied full-time on campus or part-time via distance learning. Admission onto the course is in September or January.

The Masters award consists of four taught modules followed by a dissertation. The PgDip requires the completion of the four taught modules. For the award of PgCert the completion of two specified taught modules is required. All modules are delivered over a 15 week period and are assessed mostly through coursework, there are no exams.

TEACHING

On-campus study comprises lectures, tutorials and project work.

Lectures introduce the core knowledge for each module. Tutorials provide a forum for discussion and debate with personalised instruction from tutors, and the project work is your chance to employ research and other techniques to develop solutions to prescribed tasks.

If you’re studying via distance learning, you’ll enjoy access to an internet-based learning environment backed up by intensive tutor support. Weekly online tutorials are led by tutors with student interaction. Our online repository of learning material enables you to undertake self-directed study at your own convenience. Learning is driven by real-world problems with application to your workplace and job role.

ASSESSMENT

You will be assessed through written coursework (100%) and continuous informal assessment by your tutors

Certain modules for full-time students have a small amount of assessment through presentations.

CONTACT HOURS

Full-time: Approximately two days per week 

Distance Learning: Two to three hours online contact time with up to five hours personal study time per week.

CAREER PROSPECTS

Learning on this courses emphasises the need for integration in projects and leadership in performance improvement, with a focus on enabling you to develop a deep understanding of project and process management. You will recognise the significance of process, technology and people to the success of projects in the design, property and construction industries, and will leave with the knowledge to plan construction projects and manage project information and lead and work effectively with project teams, as well as the skills to analyse corporate problems, alternative strategies, and to implement these changes.

The construction industry has witnessed a marked change over the last few years, increasingly moving away from the traditional approach to project management in construction to a more integrated approach, fusing together the design and construction elements where once they would be viewed as separate management disciplines. Therefore a graduate entering the construction management arena must be well equipped to cope with the demands of the construction industry and its expectations of project management. The School of the Built Environment has an exceptionally high graduate employment rate for Project Management in Construction, with graduates employed in a number of related fields including the built environment, civil engineering, heavy engineering, offshore and petrochemical industries.

LINKS WITH INDUSTRY

The full Masters award is fully accredited by the Royal Institution of Chartered Surveyors (RICS) and the Chartered Institute of Building (CIOB), allowing exemption from their academic entry requirements.

Guest lecturers from industry with expertise in relevant areas are invited to give lectures throughout the duration of the course. Site visits are organised each year in co-operation with local construction companies - these give full-time students the opportunity to visualise what is learnt and apply it to a real-world context.

FURTHER STUDY

The School of the Built Environment has an exciting and vibrant research community engaged in advanced research in the built environment, please see www.salford.ac.uk/research/best and http://www.salford.ac.uk/research/uprise for more information.



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Designed for managers (and aspiring managers) working within the supply chain, this course gives you a high level strategic awareness of the whole supply chain. Read more
• Designed for managers (and aspiring managers) working within the supply chain, this course gives you a high level strategic awareness of the whole supply chain
• Gain the knowledge to inform and develop supply chain management strategy, and learn and apply relevant systems modelling techniques to supply chain operations
• Learn about relevant modern technology such as RFID and enterprise management systems to see how they can be integrated into your organisation.

The MSc Supply Chain Improvement course givesd you the opportunity to gain new knowledge to help you to develop and improve supply chain operations and logistics functions within an organisation. It is an applied programme for managers working, or aspiring to work, in a supply chain role.

You will acquire an in-depth understanding of current supply chain scenarios and the development of significant systems/process improvement (e.g. warehouse movements, movement of goods) as they relate to the supply chain. You’ll also get the opportunity to focus on specific areas of the supply chain, for example, purchasing and supply, warehousing, transport and logistics.

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Why take this course?. This course is suitable for graduates wishing to build a professional career in Quality and Business Improvement, as well as experienced professionals who want to develop knowledge, understanding and business management and skills in Quality and Business Improvement. Read more

Why take this course?

This course is suitable for graduates wishing to build a professional career in Quality and Business Improvement, as well as experienced professionals who want to develop knowledge, understanding and business management and skills in Quality and Business Improvement. It will lead to an advanced qualification that will support your practical industry knowledge and experience.

Our MSc Strategic Quality Management has been adopted by Hewlett Packard (HP) since 2010 to build on its Lean Sigma Black Belt training for specially selected staff. It provides an academic dimension which encourages strategic thinking and critical awareness leading to more effective and sustainable improvement solutions. HP has reported significant benefits and major financial returns. This annual arrangement has also benefited the University with current practice within the technology sector feeding into the course.

What will I experience?

You will be introduced to a broad range of current theory and best practices covering operational, functional and strategic quality management. Critical thinking and self-directed study are important aspects of working at postgraduate level and the programme includes practical ways to deepen existing skills, which can be applied in both academic and business settings.

The course provides you with a deep understanding of quality and its role in the organisation together with techniques to enable you to make a significant contribution to an organisation’s strategic vision for success. It will also help you in the effective implementation of policies to achieve customer focus and continuous improvement. You will be working with academically qualified and enthusiastic staff with research and consultancy experience and links with industry.

What opportunities might it lead to?

The course provides you with quality, organisational and people management skills, and techniques to enable you to make a significant contribution to an organisation’s strategic visions for success. It will also enable you to make an effective contribution to the implementation of policies in order to achieve customer focus and continuous improvement.

Our graduates are in employment in quality management roles, operations management, training and development, and auditing and business process improvement.

Portsmouth Business School is a member of the European Foundation for Quality Management (EFQM),) and the British Quality Foundation (BQF). On completion of the course, students are able to use their MSc qualification as part of their portfolio of evidence to apply for individual membership of the Chartered Quality Institute (CQI).

Module Details

The course is very flexible. You can either study full-time in Portsmouth in a classroom environment.

This well-established course comprises four units followed by a dissertation:

Business Transformation through Quality Management introduces you to the fundamental concepts of Total Quality Management and Organisational Behaviour, focusing on the application of these concepts in the organisation. It includes driving a culture of continuous improvement and managing change.

Quantitative and Research Methods evaluates concepts of quantitative methods and the application of specialist statistics to aid decision-making within organisations. It also covers the theory and application of research methodologies to support organisational improvement activities. These skills are further developed in the dissertation.

Business Operations – the Quality Management Perspective will give you knowledge of business systems for quality planning, quality standards and the benefits accruing from integrated management systems and their application in the workplace to generate organisational efficiencies. It shows you how tools such as SERVQUAL, FMEA, QFD and Benchmarking can help evaluate how an organisation is performing against their strategic vision and goals.

Strategic Organisational Excellence looks at the links between concepts of excellence (as used by EFQM and other excellence models) and their use in the strategic management of an organisation. It explores issues raised by variations in culture and sector, both within the organisation and in its relationships with its stakeholders. It will also introduce you to Corporate Social Responsibility and Quality in the Supply Chain.

The Dissertation provides the opportunity to demonstrate your ability to identify, design, plan and undertake research and effectively communicate your findings in an individual research project. Your dissertation will focus on a specific quality management issue of your choice, which may relate to a work situation. You will receive one to one supervision during the dissertation.

Programme Assessment

The course uses a range of teaching methods including formal lectures, tutorials, in-class exercises and work based assignments. Classes are also interactive with the use of case studies and invited speakers. The University’s virtual learning environment (VLE) further supports student study by hosting a range of activities and resources online. There will be staff-led online tutorials with other students for distance learning. We encourage and develop critical thinking and self-directed study, with academic support from University Tutors.

Performance in all units is assessed by means of coursework. The assessment comprises a mixture of individual and group work assessments, case study analyses and reports, essays and presentations. Individual and generic feedback is provided for all assessments.

Student Destinations

The aim of this course is to enable you to improve performance at a professional and organisational level. In turn, this should boost your own career prospects by helping you to take the next step up the managerial ladder.

Our previous graduates have gone on to undertake a variety of roles in the Public and Private sectors including quality manager/director, quality engineer, quality adviser, quality analyst, quality consultant, quality environmental and health and safety manager, amongst others.

On successful completion of the course you are eligible to apply for Associate and Practitioner membership of the Chartered Quality Institute. You also may qualify for Chartered Quality Professional status through the qualification route, subject to satisfying the work experience criteria - at least five years' quality management or systems experience, two of which should be in a managerial or supervisory capacity (including the management of people, processes or systems).



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This course is suitable for graduates wishing to build a professional career in Quality and Business Improvement, as well as experienced professionals who want to develop knowledge, understanding and business management and skills in Quality and Business Improvement. Read more

Why take this course?

This course is suitable for graduates wishing to build a professional career in Quality and Business Improvement, as well as experienced professionals who want to develop knowledge, understanding and business management and skills in Quality and Business Improvement. It will lead to an advanced qualification that will support your practical industry knowledge and experience.

Our MSc Strategic Quality Management has been adopted by Hewlett Packard (HP) since 2010 to build on its Lean Sigma Black Belt training for specially selected staff. It provides an academic dimension which encourages strategic thinking and critical awareness leading to more effective and sustainable improvement solutions. HP has reported significant benefits and major financial returns. This annual arrangement has also benefited the University with current practice within the technology sector feeding into the course.

What will I experience?

You will be introduced to a broad range of current theory and best practices covering operational, functional and strategic quality management. Critical thinking and self-directed study are important aspects of working at postgraduate level and the programme includes practical ways to deepen existing skills, which can be applied in both academic and business settings.

The course provides you with a deep understanding of quality and its role in the organisation together with techniques to enable you to make a significant contribution to an organisation’s strategic vision for success. It will also help you in the effective implementation of policies to achieve customer focus and continuous improvement. You will be working with academically qualified and enthusiastic staff with research and consultancy experience and links with industry.

If you are studying by distance learning resources for the course are available via the university’s intranet online learning system – you will need a fast, reliable Internet connection. To facilitate your study, you will be able to join in web-based interactive sessions with lecturers and other students and our University Library has extensive online resources that can be accessed via the internet at any time.

What opportunities might it lead to?

The course provides you with quality, organisational and people management skills, and techniques to enable you to make a significant contribution to an organisation’s strategic visions for success. It will also enable you to make an effective contribution to the implementation of policies in order to achieve customer focus and continuous improvement.

Our graduates are in employment in quality management roles, operations management, training and development, and auditing and business process improvement.

Portsmouth Business School is a member of the European Foundation for Quality Management (EFQM),) and the British Quality Foundation (BQF). On completion of the course, students are able to use their MSc qualification as part of their portfolio of evidence to apply for individual membership of the Chartered Quality Institute (CQI).

Module Details

This well-established course comprises four units followed by a dissertation:

Business Transformation through Quality Management introduces you to the fundamental concepts of Total Quality Management and Organisational Behaviour, focusing on the application of these concepts in the organisation. It includes driving a culture of continuous improvement and managing change.

Quantitative and Research Methods evaluates concepts of quantitative methods and the application of specialist statistics to aid decision-making within organisations.

Business Operations – the Quality Management Perspective will give you knowledge of business systems for quality planning, quality standards and the benefits accruing from integrated management systems and their application in the workplace to generate organisational efficiencies. It shows you how tools such as SERVQUAL, FMEA, QFD and Benchmarking can help evaluate how an organisation is performing against their strategic vision and goals.

Strategic Organisational Excellence looks at the links between concepts of excellence (as used by EFQM and other excellence models) and their use in the strategic management of an organisation. It explores issues raised by variations in culture and sector, both within the organisation and in its relationships with its stakeholders. It will also introduce you to Corporate Social Responsibility and Quality in the Supply Chain.

The Dissertation provides the opportunity to demonstrate your ability to identify, design, plan and undertake research and effectively communicate your findings in an individual research project. Your dissertation will focus on a specific quality management issue of your choice, which may relate to a work situation. You will receive one to one supervision during the dissertation.

Programme Assessment

The course uses a range of teaching methods including formal lectures, tutorials, in-class exercises and work based assignments. Classes are also interactive with the use of case studies and invited speakers. The University’s virtual learning environment (VLE) further supports student study by hosting a range of activities and resources online. There will be staff-led online tutorials with other students for distance learning. We encourage and develop critical thinking and self-directed study, with academic support from University Tutors.

Performance in all units is assessed by means of coursework. The assessment comprises a mixture of individual and group work assessments, case study analyses and reports, essays and presentations. Individual and generic feedback is provided for all assessments.

Student Destinations

The aim of this course is to enable you to improve performance at a professional and organisational level. In turn, this should boost your own career prospects by helping you to take the next step up the managerial ladder.

Our previous graduates have gone on to undertake a variety of roles in the Public and Private sectors including quality manager/director, quality engineer, quality adviser, quality analyst, quality consultant, quality environmental and health and safety manager, amongst others.

On successful completion of the course you are eligible to apply for Associate and Practitioner membership of the Chartered Quality Institute. You also may qualify for Chartered Quality Professional status through the qualification route, subject to satisfying the work experience criteria - at least five years' quality management or systems experience, two of which should be in a managerial or supervisory capacity (including the management of people, processes or systems).

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About. Read more

About

The course recognises a need for organisations and their managers to become focused on the integration of quality and continuous improvement and as such, the course has been shaped and designed by leading academics and business leaders using the European Foundation Quality Model (EFQM) Excellence Model as its inspiration.

The European Framework for Quality Management (EFQM, 2013) introduces fundamental concepts of excellence which are practitioner-focused. The framework encourages organisations to strive towards eight concepts of excellence, which can only be achieved by actually doing something about it. As such it is a practical model which helps organisations to realise their potential. All modifications to these eight fundamental concepts of excellence, in addition to the new associated emphases, have been fully reflected in the proposed module content for this revised MSc Business Improvement course.

Students will study a diet of modules which will help them to gain a practical understanding of a variety of business improvement subject areas.

Students first work towards a Postgraduate Diploma in Business Improvement, taking a total of eight modules. Once these have been successfully completed students can then move on to complete the full Master's qualification by completing a Research Methods module and a Business Transformation Project.

The course provides a structure to business improvement which allows students to follow a logical journey. Part 1 of the course introduces students to the “enabler” aspects of business improvement, part 2 of the course focuses on the “results” of business improvement. In semester 3, students are given the opportunity to research a complex business improvement problem in depth via a supervised project.

Modules

Courses are continually reviewed to take advantage of new teaching approaches and developments in research, industry and the professions. Please be aware that modules may change for your year of entry. The exact modules available and their order may vary depending on course updates, staff availability, timetabling and student demand. 

  • Financial decision making
  • Leadership and change management
  • Innovation management
  • People development and involvement
  • Strategy
  • Quality and process management
  • Operational excellence
  • Business transformation project

Career options

This course is primarily aimed at equipping students with the skills to allow them to improve the operational performance of an organisation. The MSc Business Improvement course can lead individuals into positions focused on business improvement within organisations. There is a demand for these skills in the economy as organisations strive to become more efficient and effective.

Students who have studied on the course over the last few years have had successful careers in organisations such as Bombardier, BE Aerospace, FG Wilson, NI Water and other public sector organisations.



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IN BRIEF. The full masters degree is accredited by the Royal Institution of Chartered Surveyors. Excellent employment opportunities. Read more

IN BRIEF:

  • The full masters degree is accredited by the Royal Institution of Chartered Surveyors
  • Excellent employment opportunities
  • Flexible intakes give students the opportunity to work and study at the same time
  • International students can apply

COURSE SUMMARY

There is currently a severe skills shortage in the UK for quantity surveyors with expertise in mechanical and electrical installations - consequently, this course has an exceptionally high graduate employment record. Qualified mechanical and electrical quantity surveyors find employment in the building  sector  or in specialist fields including nuclear power.

Studying this course will provide you with the skills demanded by clients who rely on a quantity surveyor’s specialist mechanical and electrical knowledge and judgement to keep a project running smoothly. This programme will equip you with a professional understanding of procurement, financial  and  risk management and lifecycle cost management, as they apply to the construction industry. In addition to formalising your knowledge of traditional quantity surveying, you’ll receive a solid grounding in cutting-edge developments applying to mechanical and electrical works.

As this full masters degree is accredited by the Royal Institution of Chartered Surveyors (RICS), you will be educated to the highest industry standards and are granted exemption from RICS academic entry requirements.

COURSE DETAILS

This course aims to create reflective practitioners in quantity surveying who have a knowledge and understanding of procurement and financial management and recognise the significance of process, technology and people to the success of mechanical and electrical projects. Throughout the course you will critically examine existing practice through implementing process measurement and will evaluate alternative strategies for process improvement.

You will learn how to:

  • Organise and plan the procurement and financial management of construction projects
  • Very effectively manage and administer construction contracts
  • Lead and work effectively with project teams and communicate effectively in a variety of forms.

COURSE STRUCTURE

This course can be studied part-time by distance learning. Admission onto the course is in September or January.

The MSc award consists of four taught modules followed by a dissertation. The PgDip requires the completion of the four taught modules. All modules are delivered over a 15 week period and are mostly assessed through coursework, there are no exams. A 30 credit taught module is studied per semester. Assessment of these modules is driven by real-world problems aligned to your workplace and job role. Teaching is based around a virtual learning environment supported by interactive online sessions. In the final two semesters you will undertake a dissertation which is also delivered online and incorporates extensive tutor engagement and support.

TEACHING

Studying via distance learning, you’ll enjoy access to an online learning environment supported by intensive tutor support. Weekly online tutorials are led by tutors with student interaction. Our online repository of learning material enables you to undertake self-directed study at your own convenience. Learning is driven by real-world problems with application to your workplace and job role.

ASSESSMENT

You will be assessed through:

  • Written coursework (100%)
  • Continuous informal assessment by your tutors

CAREER PROSPECTS

As a qualified mechanical and electrical quantity surveyor, you could find employment in the building sector or in specialist fields such as the nuclear industry. There is currently a severe skills shortage in the UK for quantity surveyors with expertise in mechanics and electrics, consequently, graduate employability statistics for this course are high. Due to the increased importance of sustainability in the modern built environment, new roles are emerging for the mechanical and electrical quantity surveyors quantity surveyor in the areas of renewable energy, sustainability, low carbon technologies and energy management. With buildings accounting for around 50% of all carbon emissions, the surveyor plays a significant role in combating climate change.

This course has been designed to help you plan and organise the procurement and financial management of mechanical and electrical projects. Our course will equip you with the skills required to critically examine existing construction practices while evaluating alternative strategies to set in motion a process for improvement in construction. You will graduate with the skills and knowledge demanded by clients who rely on a quantity surveyor's knowledge and judgement to keep a project running smoothly.

LINKS WITH INDUSTRY

This course was developed at the request of industry to meet the training needs of aspiring mechanical and electrical specialists, and to help plug the skills gap which currently exists in the UK. Guest lecturers from industry with expertise in relevant areas regularly give lectures throughout the duration of the course.

The full masters award is accredited by the Royal Institution of Chartered Surveyors (RICS) allowing exemption from their academic entry requirements.

FURTHER STUDY

The School of the Built Environment has an exciting and vibrant research community engaged in advanced research in the built environment, please see www.salford.ac.uk/research/best and http://www.salford.ac.uk/research/uprise for more information.



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See the department website - http://saunders.rit.edu/graduate/mba_program.php. The master of business administration degree provides students with the capabilities for strategic and critical thinking needed for effective leadership in a global economy where creative management of both people and technology is vital. Read more
See the department website - http://saunders.rit.edu/graduate/mba_program.php

The master of business administration degree provides students with the capabilities for strategic and critical thinking needed for effective leadership in a global economy where creative management of both people and technology is vital. The curriculum begins with a solid grounding in the functional areas of business and combines that foundation with the flexibility that allows students to specialize in one or two areas of expertise. In the classroom, students learn the latest theories and concepts, and how they can be immediately applied to solve problems in the workplace.

Plan of study

The MBA program requires 48 credit hours and consists of 16 courses, 11 of which are devoted to core functional areas and five available in concentration areas and as electives.

- Concentrations

An MBA concentration is a sequence of three courses in one discipline, giving you in-depth knowledge in that subject matter. In addition to the program's core courses, at least one area of concentration must be selected to complete the MBA program.

Our most popular MBA concentrations are featured below. Customized concentrations can also be created that leverage graduate courses offered at Saunders, as well as the other RIT colleges, providing a wide array of disciplinary focus areas. While several examples are provided, many possibilities exist. Students may also elect to complete a second concentration, if they choose. A graduate advisor can assist in developing a customized plan of study.

- Accounting

Designed for students planning to enter corporate accounting, this concentration is also an excellent complement to a concentration in finance or management information systems.

- Entrepreneurship

The entrepreneurship concentration is designed to enable students to recognize and commercialize attractive business opportunities—either by new independent ventures or by established firms seeking growth or rejuvenation. It involves integrating all functions of business (marketing, innovation, finance, accounting, etc.) within one coordinated value-creating initiative.

The concentration requires an applied entrepreneurial learning experience that may be satisfied through either the Field Experience in Business Consulting (MGMT-753) course or an approved commercialization project. These projects may involve students developing their own businesses or working with RIT incubator companies, local start-up firms, or RIT multidisciplinary commercialization projects.

- Environmentally sustainable management

With a goal of familiarizing students with environmentally sustainable business practices, this concentration is attractive to those with an overall interest in understanding how firms can manage social and political demands for more environmentally sustainable products and operations. It may be of particular interest to those students in industries with a significant environmental impact such as the automotive, chemical, energy, transportation, or agricultural industries, where environmental issues are central to operational and strategic decision making.

- Finance

This concentration is designed to provide a foundation of knowledge in finance and allow students to choose courses appropriate for a career in investments or corporate finance. Students interested in investments will acquire advanced skills in securities evaluation and portfolio management. Those interested in corporate finance will acquire advanced skills in budgeting, planning, global financing and operations, and corporate risk management.

- International business

This concentration prepares graduates for today's global business environment. Regardless of size, nearly all enterprises operate globally: sourcing, producing, researching, and marketing worldwide. Suppliers and competitors are not only across the street, they are around the globe. Balancing the needs of local, regional, and national communities--and the benefits attained from global competition and cooperation--requires an understanding of the international dimensions of business. Managers and professionals must be able to think, market, negotiate, and make decisions designed for the diversity, complexity, and dynamism that are the hallmarks of global business.

- Management and leadership

Managers need to combine effective leadership with analytical reasoning. The management and leadership concentration provides students with the leadership skills needed to be successful managers in business, nonprofit, and public organizations. Students develop the essential analytical and decision-making skills for today's rapidly changing world. They learn why change is difficult, when to initiate change, and how to introduce and manage change in the workplace. These courses also prepare students for the demands of managing people and projects.

- Management information systems

This concentration enhances students' understanding of modern information systems. It was designed for students who may not have a background in computers or information systems.

- Marketing

The overall process of entering markets, creating value for customers, and developing profit for the firm are the fundamental challenges for today's marketing manager. Effective marketing must consider the target audience, along with the changing business environment and competitive pressures of technological and global challenges. Additionally, digital media, the Internet, and big data continue to drive the development of our global marketplace. Digital marketing is evolving quickly creating an enormous need to understand the implications of these shifts for strategic initiatives in marketing and advertising.

- Operations management and supply chain management

This concentration focuses on providing the knowledge to assist in developing, and implementing, efficient supplier systems in order to maximize customer value. Supply chain management is focused on the coordination of the associated processes required both within a business, as well as across businesses/suppliers, to deliver products and services - from raw materials to customer delivery. In addition to courses covering project management, quality control, process improvement and supply chain management, additional electives allow students to broaden their knowledge base across other relevant operations and supply chain management functions.

- Product commercialization

This concentration targets students who are interested in developing expertise in managing the marketing-related activities required to move new products and services through preliminary business and development stages to a successful launch. The commercialization of new corporate offerings is increasingly important as product life cycles get shorter.

- Quality and applied statistics

This concentration is for students interested in studying the technical aspect of managing quality (i.e., statistical quality control). Students gain an understanding of the basics of statistical process control, quality improvement, acceptance sampling, and off-line quality control techniques such as the design of experiments.

- Technology management

In a constantly changing environment, the ability of an organization to innovate and renew itself is critical if it is to survive and prosper. Technology managers, who are typically responsible for the innovation and application of new technology, are central to the long-term strategy and success of their companies. To manage these processes well, managers need to understand both business and technological perspectives. Co-op or internship experience in high-technology settings may be helpful to students pursuing a specialty in technology management.

- Customized concentration options

In addition to the above concentrations, MBA students may create a customized three-course concentration utilizing graduate courses from Saunders and other RIT colleges. Some examples are listed below, while additional options may be pursued on a case by case basis. To create a customized concentration the approval of a Saunders College graduate advisor is needed, and course prerequisites may apply.

- Communication and media technologies

Communication, and the technologies for message creation and dissemination, is at the center of dramatic economic, social, and cultural changes occurring as a result of technological development and global connectedness. This concentration, offered by the College of Liberal Arts, prepares students for careers as communication experts in commerce, industry, education, entertainment, government, and the not-for-profit sector.

- Health systems administration

Specifically designed for students employed in the health care environment, this concentration, offered by the College of Applied Science and Technology, introduces up-to-date, industry-relevant content that is continually developed in response to the changing health care environment. All courses in this concentration are offered online.

- Human resource development

The field of human resource development has grown in both size and importance over the last decade, leading to a higher demand for educated and skilled human resource professionals. This concentration, offered by the College of Applied Science and Technology, provides education in training, and career and organizational development.

- Industrial and systems engineering management

Organizations need individuals who possess a blend of technical and business skills, as well as the integrated systems perspective needed to commercialize complex products and services. This concentration, offered by the Kate Gleason College of Engineering, may be significantly interdisciplinary.

- Information technology

Corporations are aware of the cost savings and performance improvement possible when information technology is applied in a systematic manner, improving organizational information flow, employee learning, and business performance. Information technology includes a mixture of computers and multipurpose devices, information media, and communication technology. Students may choose from the following areas of specialization: Web programming/multimedia, software project management, programming, or telecommunications. This concentration is offered by the B. Thomas Golisano College of Computing and Information Sciences.

- Print media

Leadership and management in the print media industry require an understanding of the cutting-edge technology and emerging markets to articulate a corporate vision that encompasses new opportunities and directions. This concentration, offered by the College of Imaging Arts and Sciences, is designed to provide a solid technical background in cross-media digital workflow processes and a keen understanding of the issues and trends in the print media industry.

- Public policy

Formulating public policy and understanding its impact are critical, whether you work in government, not-for-profit, or the private sector. This concentration, offered by the College of Liberal Arts, gives students the skills to effectively formulate public policy and evaluate its impact, particularly as related to science and technology issues. The courses focus on policy formation, implementation, and analysis.

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Management for Business Excellence is an innovative MSc degree course designed for those who want to become leaders and managers of business excellence in industry. Read more

Designed for

Management for Business Excellence is an innovative MSc degree course designed for those who want to become leaders and managers of business excellence in industry. It is suitable for high achievers who want to be challenged in the way they think about business management and problems.

The Course Provides

A detailed understanding of the philosophies, strategies, processes and techniques that enable change and the management of excellence in a business.

You will develop key management and technology skills, including leadership, customer focused product and process development, asset & resource management, and 6-sigma.

This highly rewarding course will make you extremely sought after in the employment market. It will also develop you very much as an individual and a manager, focusing on your specific learning objectives and developing in you the mind-set of a leader, able to challenge conventional norms of management.

Course Content

Core Modules :
1. Knowledge-based Asset Management
2. Robust Decision-making
3. Creating Business Excellence
4. Leadership and Excellence
5. Process Improvement using Six Sigma
6. Product Excellence using Six Sigma
7. Organisations, People and Performance
8. Financial Analysis and Control Systems

Plus one elective modules from the full list of modules.

Learning Style

The aim of the MBE learning environment is to help you to develop critical autonomy and achievement of deep learning.

This course is rich in applied exercises guided by the MBE tutor team, all of whom are acknowledged experts in their fields. This course makes widespread use of e-learning to provide a rich learning environment, respond to all students' needs, stimulate teamwork, and develop a deep understanding of content.

Support is through tutorials and seminars to discuss and explore web-based content, and leads participants to understand contexts and real-world application of theories, principles and techniques alike.

After You Graduate

Graduates of this course could expect to find employment as managers and leaders of business development, new product development, manufacturing, quality assurance, human resource management or customer services.

With further experience, you would expect to attain a key executive role and be responsible for leading strategy and policy.

You will have the skills and knowledge necessary to benchmark organisational performance against world best-in-class and the ability to drive corporate transformation and improvement, leading to international recognition of the enterprise for all aspects of corporate performance including, market share, customer satisfaction, employee development and financial results, to name but a few.

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Are you interested in gaining a Masters qualification that develops your professionalism in effectively managing construction projects? This two-year course will give you transferable skills in project management and specialist knowledge about construction projects. Read more
Are you interested in gaining a Masters qualification that develops your professionalism in effectively managing construction projects? This two-year course will give you transferable skills in project management and specialist knowledge about construction projects.

The course covers how to plan construction projects, how to manage supply chains, how to keep people working together, and how to use Building Information Modelling (BIM) for a more efficient construction process.

Strong demand for construction project managers means there will be significant opportunities for you to take up a well-paid, challenging and international career. The course is accredited by the Chartered Institute of Building (CIOB), which gives it additional credibility in the eyes of potential employers.

In the second year, for one semester, you’ll undertake an internship, study in another country or join a research group. This valuable experience will enhance your employability and further develop your theoretical and practical skills.

Internship

This option offers the opportunity to spend three months working full-time in one of the many companies/industries with which we have close links. You may be able to extend this over more than one semester in cases where it is adjacent to a vacation period. We will endeavour to help those who prefer this option to find and secure a suitable position but ultimately we are in the hands of the employers who are free to decide who they take into their organisation.

Research

If you take this option, you will be assigned to our Architecture and Built Environment Research Group. There is every possibility that you may contribute to published research and therefore you may be named as part of the research team, which would be a great start to a research career.

Study Abroad

We have exchange agreements with universities all over the world, including partners in Europe, Asia, the Americas and Oceania. If you take the Study Abroad option you will spend a semester at one of these partners, continuing your studies in English but in a new cultural and learning environment. Please note that this option may require you to obtain a visa for study in the other country.

The course is particularly aimed at people with at least some background in the construction industry. If you have a different background you may wish to consider our MSc Project Management.

Learn From The Best

You’ll be taught by tutors whose wealth of practitioner and research expertise adds to the richness of the delivery of the course. Their expertise, combined with their on-going active research, will provide an excellent foundation for your learning.

The high quality of Northumbria’s research in Information Sciences is shown by the fact that 90% of our research impact has been judged to have very considerable reach and significance (Research Excellence Framework 2014).

Our reputation for quality is reflected by the range and depth of our collaborations with industry partners. These collaborations and links help inform our curriculums and ensure input from practitioners via guest lectures and master classes.

Teaching And Assessment

Our teaching methods include lectures, small group seminars, workshops, master classes, and field visits. As this is a Masters course there is a significant element of independent learning and self-motivated reflection.

You’ll undertake a Masters project that will hone your skills in evaluating and applying research techniques and methodologies. The topic of the project will reflect your own unique interests.

Assessments are designed to give feedback as well as to monitor your level of achievement. The assessed projects will enable you to test your skills in ways that relate to current industrial practice. Specific assessment methods include assignments, written reports, exams, group presentations and debates.

The Advanced Practice semester will be assessed via a report and presentation about your internship, study abroad or research group activities.

Learning Environment

Technology Enhanced Learning (TEL) is embedded throughout the course with tools such as the ‘Blackboard’ eLearning Portal and electronic reading lists that will guide your preparation for seminars and independent research. Our use of lecture capture software will help you revise challenging material.

You’ll have access to industry-standard software such as Microsoft Project, Asta Powerproject, IBM SPSS and NVivo. You will have access to the most up-to-date versions of Autodesk BIM software and other BIM-related learning materials including the ‘White Frog’ system.

Our library, which was ranked #2 in the UK in the Times Higher Education Student Experience Survey for 2015, has excellent digital resources with over 100 databases for independent learning as well as half a million electronic books and another 500,000 print books.

To facilitate group projects there are dedicated student working spaces, such as ‘The Hub’, an area that is well equipped for meetings and working with IT. The Zone is another area that’s popular with students undertaking group work or individual study.

Research-Rich Learning

As a Masters student you’ll develop your research skills to a new and higher level. Your research supervisor will support you in your final independent research project, where you choose to produce either a research paper or a dissertation. Your supervisor will provide guidance from its development through to completion.

Northumbria’s strong research ethos is an essential aspect of how you will develop as a critical, reflective and independent thinker. Your project-based learning will benefit from the research activities of the teaching team.

Our specialist interests include information management, process improvement strategies, lean construction, project-driven organisations, innovation diffusion, 4D planning and scheduling, and construction project management. Northumbria University is particularly known for working on Building Information Management (BIM).

Give Your Career An Edge

The course meets a particular need for professional education in construction project management. Many of the modules involve field visits and guest lectures, allowing you to understand the processes being used to manage construction projects and to talk with experienced managers. This will give you extra insights that increase your competitive edge.

The course has the additional credibility of being accredited by the Chartered Institute of Building. This will make it easy to demonstrate that you meet the academic requirements for chartered status.

The Advanced Practice semester may help you develop a track record of achievement that will help you stand out from other job applicants.

A two-year Masters course, like this one, may carry particular weight with employers. They’ll understand that you’ll have a deeper understanding of topics as well as more hands-on practical experience.

When it comes to applying for jobs, our Careers and Employment Service offers a range of resources as well as support that’s available online and on a one-to-one basis.

Your Future

This course will open up opportunities in management roles in construction-related organisations, particularly internationally-driven contracting companies. Past graduates have gone on to work for companies such as Arup, Arcadis, BAM Construct UK, BDP, Bouygues Construction, Carillion, Kier Group, Laing O’Rourke, Mace, Mott MacDonald, Ryder Architecture, Sir Robert McAlpine, Skanska and Turner & Townsend. Job roles have included BIM coordinators, design managers, digital engineers, directors, management consultants, project managers and technical specialists.

The course could also lead you to a postgraduate research degree such as an MPhil, PhD or Professional Doctorate. If you decide to start up your own business, it’s good to know that the combined turnover of our graduates’ start-up companies is higher than that of any other UK university.

Whatever you decide to do, you will have the transferable skills that employers expect from a Masters graduate from Northumbria University. These include the ability to tackle complex issues through conceptualisation and undertaking research, the ability to contribute to new processes and knowledge, and the ability to formulate balanced judgements when considering incomplete or ambiguous data.

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