There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Professional bodies in this area (i.e. itSMF and the SFIA Council) recognise the need for quality and standards in the provision of IT Services underpinning IT Service Management and the quality and skills of staff employed in this profession.
This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.
Our online learning programmes are flexible and designed so you can balance study with your commitments at work and home. The programme structure and learning materials enable you to study at your own convenience and develop your own study schedule while offering opportunities for you to engage with your peers.
Northampton Integrated Learning Environment (NILE) is a dedicated online university learning space for students. Your tutors will use NILE to engage with you, and you will use NILE to access course materials, assessment information, virtual classrooms and discussion boards. Your assessed work will be submitted and graded online, so you will be able to see your grades and feedback wherever you are in the world. The system that underpins NILE is Blackboard and access to this system is through nile.northampton.ac.uk. We also have a mobile app so you can stay connected to the University of Northampton wherever you are; iNorthampton is available for Android and Apple mobile devices.
The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today’s computing and management expectations.
The course encompasses IT Service Management through a series of progressive units developing the student’s knowledge from fundamental concepts, through to units addressing IS strategy. Subjects covered include: management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL®.
Core learning will be delivered electronically and you will be encouraged to engage with your fellow students and tutors online. Studying online will give you the flexibility to study at your convenience* without the need to travel or physically attend classes, whilst enhancing your employment opportunities. You will be supported throughout the process by our great teaching staff that are professionally qualified and have industry and academic experience to share with you.
Studying this programme will give you an opportunity to undertake PRINCE2 qualifications.
*Modules are delivered within trimester periods so you will need to complete them in specified times.
This programme is 30 months in duration. The academic year is split into trimesters. For a September start you will study as follows;
-Trimester one – September to December
-Trimester two – January to April
-Trimester three – May to July
Trimester one – September to December
You will study one module; Quality and IT Management.
Trimester two – January to April
You will study two modules; Change Management and Project Management.
Trimester three – May to July
You will study one module; Service Improvement.
Trimester four – September to December
You will study two modules; Service Transition and Service Operations.
Trimester five – January to April
You will study two modules; Strategic Management of IS and Research Methods and Dissertation. You will commence work on your Dissertation.
Trimester six – May to July
You will study one module; Information Systems Methods and commence work on your Dissertation.
Trimester seven – September to December
You will complete your Dissertation.
February start information available soon.
For further information on course content and modules please refer to the NILE site: https://nile.northampton.ac.uk/webapps/blackboard/content/listContent.jsp?course_id=_27700_1&content_id=_1027153_1&mode=reset%E2%80%8B
-Quality and IT Management
-Information Systems Methods
-Service Transition Management
-Service Operation Management
-Strategic Management of IS
-Dissertation and Research Methods
The course has a mixture of assessment involving reports, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year an applied research project is a key element of the course.
Final validation pending*
If you’re a graduate engineer aspiring to a senior management role –this degree provides in-depth knowledge into the strategic management of businesses to compliment your technical skills. The programme is suitable for engineering graduates from all disciplines, including chemical, electrical, mechanical and medical engineering, as well as computer science.
In the complex, competitive world of technology driven industry, skilled engineers who understand the essential principles of business and law have a competitive edge in the career market. You’ll benefit from teaching from academic experts from the Business School, as well as the School of Engineering and Computer Science. Successful completion of this degree fulfils the education requirements to support registration as professional engineer at CEng level.
*What does final validation pending mean?
We regularly review our courses to make sure they continue to meet our academic standards. Any new courses or changes to courses go through a validation or re-validation process. ‘Final validation pending’ means that we intend to offer this programme, but it hasn’t received final University approval yet. Please call our Admissions Service on 01482 466100 for confirmation that the course is approved and will be running.
The programme will equip you with the tools and techniques to effectively manage teams, projects, departments and companies and will cover the following themes.
Develop an advanced understanding of key strategic issues involved in developing and implementing engineering projects and solutions. Learn to consider the implications of organisational structures, manpower, logistics, risk management, employment law and finance alongside technical feasibility during decision making.
Develop the ability to identify key factors that influence operational costs and delivery. Through the application of techniques such as Lean, identify opportunities for improving efficiencies and eliminating waste as a means of improving competitiveness and business efficiency.
Quality is one of the significant factors throughout engineering. Understanding measures, philosophies, cultures and improvement methods is critical to improving business performance. It is essential for executives to have a sound understanding of what is involved in quality improvements from a technical perspective.
Understanding constraints and requirements of projects such as implementing a new production process or product development. The selection and use of appropriate project management techniques such as Agile, Prince2 and ITIL is a key factor in success.
Supply Chain Management
Developing an awareness of relationships within the supply chain and implications of pricing and purchasing policies along with the logistical challenges related to the flow of raw materials and goods.
* All modules are subject to availability.
Designed for engineering graduates from all disciplines – this MSc is especially suited to those aspiring to a senior management role. You’ll develop the desired skills to enter a career in business management in the engineering, technology or industrial sectors.
The University of Hull has strong direct links with industry, and is ideally situated in an area with a vibrant and growing industry, hosting major players in aerospace, chemical, engineering design, pharmaceutical, transport, marine and energy industries. This makes the city the ideal location to study engineering management.