There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Professional bodies in this area (i.e. itSMF and the SFIA Council) recognise the need for quality and standards in the provision of IT Services underpinning IT Service Management and the quality and skills of staff employed in this profession.
This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.
Our online learning programmes are flexible and designed so you can balance study with your commitments at work and home. The programme structure and learning materials enable you to study at your own convenience and develop your own study schedule while offering opportunities for you to engage with your peers.
Northampton Integrated Learning Environment (NILE) is a dedicated online university learning space for students. Your tutors will use NILE to engage with you, and you will use NILE to access course materials, assessment information, virtual classrooms and discussion boards. Your assessed work will be submitted and graded online, so you will be able to see your grades and feedback wherever you are in the world. The system that underpins NILE is Blackboard and access to this system is through nile.northampton.ac.uk. We also have a mobile app so you can stay connected to the University of Northampton wherever you are; iNorthampton is available for Android and Apple mobile devices.
The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today’s computing and management expectations.
The course encompasses IT Service Management through a series of progressive units developing the student’s knowledge from fundamental concepts, through to units addressing IS strategy. Subjects covered include: management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL®.
Core learning will be delivered electronically and you will be encouraged to engage with your fellow students and tutors online. Studying online will give you the flexibility to study at your convenience* without the need to travel or physically attend classes, whilst enhancing your employment opportunities. You will be supported throughout the process by our great teaching staff that are professionally qualified and have industry and academic experience to share with you.
Studying this programme will give you an opportunity to undertake PRINCE2 qualifications.
*Modules are delivered within trimester periods so you will need to complete them in specified times.
This programme is 30 months in duration. The academic year is split into trimesters. For a September start you will study as follows;
-Trimester one – September to December
-Trimester two – January to April
-Trimester three – May to July
Trimester one – September to December
You will study one module; Quality and IT Management.
Trimester two – January to April
You will study two modules; Change Management and Project Management.
Trimester three – May to July
You will study one module; Service Improvement.
Trimester four – September to December
You will study two modules; Service Transition and Service Operations.
Trimester five – January to April
You will study two modules; Strategic Management of IS and Research Methods and Dissertation. You will commence work on your Dissertation.
Trimester six – May to July
You will study one module; Information Systems Methods and commence work on your Dissertation.
Trimester seven – September to December
You will complete your Dissertation.
February start information available soon.
For further information on course content and modules please refer to the NILE site: https://nile.northampton.ac.uk/webapps/blackboard/content/listContent.jsp?course_id=_27700_1&content_id=_1027153_1&mode=reset%E2%80%8B
-Quality and IT Management
-Information Systems Methods
-Service Transition Management
-Service Operation Management
-Strategic Management of IS
-Dissertation and Research Methods
The course has a mixture of assessment involving reports, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year an applied research project is a key element of the course.
Globally, organizations and businesses are increasingly reliant on information technology. Key enterprise data and customer information are stored and shared, communications are made, and transactions between customers, banks, and partners are completed.
Because of the volume and importance of enterprise data that is stored and shared electronically, the defence against ever-evolving cybercrimes has become extremely costly in both the private and public sectors.
It’s estimated by the New Zealand National Cyber Security Centre that cyber-attacks on New Zealand computers and networks have more than doubled in five years. The global cost of cyber-crime has been put at $600 billion a year.
Organisations now seek skilled professionals who have both technical and managerial skill-sets and who can lead teams of technologists to develop and implement security policies and procedures in the defence against cyber threats and can also monitor and audit enterprise information systems.
There is an immediate need in the economy for IT security management professionals. IT Security Specialist is listed on both the Skilled Occupations and Long term skills shortage list by Immigration New Zealand.
The NMIT Post-Graduate Diploma in IT Security Management has been developed by staff with experience in international IT security and digital forensics programmes. It’s aimed at undergraduates seeking a pathway into IT work or people already working in the IT sector looking for a move into managerial roles.
This programme is designed to provide students with skills needed to bridge the gap that often exists between enterprise managers and the technical aspects of IT security in the modern digital and internetconnected environment.
The Programme content is applied in focus and is targeted at job-ready skill acquisition. Using a balance of practical work, case studies and theory, the courses prepare students with effective communication and project management knowledge for innovative and effective leadership in crucial areas of IT security. The programme also lays the foundations of research skills which are relevant to IT security and to further postgraduate-level study.
You are required to have your own laptop with these minimum specifications.
Our MSc in Advanced Computer Science and IT Management is taught in collaboration with Manchester Business School. As such, the programme benefits from the offerings of both schools. Manchester Business School is the largest campus-based business and management school in the UK offering world-leading business education informed by leading edge theory and practice. Similarly, the School of Computer Science is renowned as a world-class centre of excellence in computing teaching and research.
This course is ideal for students who have the desire to drive technology into effective use in business. Information systems are pervasive in every aspect of industry, business and society and therefore there is growing demand for people who have a high level of technical knowledge and are prepared for a leadership role, utilising entrepreneurial and management skills in the solution of business problems. This course is centred around a Management theme, which encompasses relevant MBS course units, and combines it with a choice of complementary Computer Science themes such as Data Management, Software Engineering, and Advanced Web Technologies. The students take modules from 4 theme pools, two in IT Management and two in Computer Science. The course also provides a specialisation inInformation Management .
Teaching and assessment take place through small group lectures, supervised laboratory work, mini-projects and independent learning. Course units are assessed by a mixture of written examinations, computer based practical work, and a range of coursework assessments including assessed mini-projects, group projects, reports and essays. The MSc requires a project dissertation to be submitted.
The collaborative nature of the course ensures that students benefit from the offerings of both the School of Computer Science and the Manchester Business Scool. Taught course units can be chosen from the broad range of Advanced Computer Science course units. In addition, there are course units especailly developed by the Manchester Business School covering topics on computing and IT support for strategic analysis and management, strategic change and effective decision making in corporate organisations.
The MSc in Advanced Computer Science with IT Management has an excellent record of employment for its graduates. They are clearly in demand by the IT industry and related sectors. The following indicates the areas in which our graduates have found work: Associate Consultant Business/IT consultant, Computer Programmer, Business Analyst, Graduate Trainee, IT Consultant, IT Contractor, Internet Developer, Consultant-Programmer analyst, Senior Software Engineer, Software Developer, Support Engineer, Teacher, Technical Consultant.
We maintain close relationships with potential employers and run various activities throughout the year, including career fairs, guest lectures, and projects run jointly with partners from industry. This is managed by our Employability Tutor; see the School of Computer Science's employability pages for more information.
Dual accredited for CEng registration, for standard route IEng registration and Sydney Accord recognition.
This course is ideally suited to you if you have limited, or no experience of IS/IT management or if you are an existing IS/IT practitioner seeking to enhance your IS/IT management skills. On this course you will develop both a depth of knowledge and understanding of the management of information systems (IS) and information technology (IT) and skills to reflect a high level of professional competency and leadership. These will enable you to apply what you have learnt to a business context in all types of organisation. In addition, you will be able to integrate advanced theoretical concepts with contemporary and relevant applications within appropriate frameworks.
On this course you will develop both academic and professional skills that will help you effectively manage research and problem-solving. You will be able to demonstrate critical reflective analysis through continuous evaluation, analysis and synthesis of concepts and contexts, key skills for a successful IS/IT manager.
Typical modules may include:
This course will appeal to anyone who is looking to advance in Information System Management. The topics are practical, with an emphasis on the application of the knowledge gained and applied to many learning situations, including the use of case studies, live round-table debate, team-working exercises, applied coursework, blended learning environments, and independent study. You will be encouraged to gain knowledge in your field through extensive reading, and to apply this research in a more formal way. The completion of a dissertation demonstrates the range of academic and professional skills gained at the University of Wolverhampton. Students will have support within classroom time and dedicated workshops, small working groups, and personal tutors to develop the student to help gain a higher level of achievement.
You will also have the benefit of relevant experience of staff in disciplines.
The opportunities for the graduate of IT Management courses include but are not limited to:
The IT Industry needs management professionals who can leverage the IT system in such a way as to make it not a “back-office” expense, but rather a “front-office”, financially viable way of competing and adding value to the organisation. There is a great need for such skills in the current marketplace.
At the end of this course you, the student, will be able to:
1. Evaluate and learn to apply appropriate theories, tools and techniques to a range of IT Management situations; develop and apply IT Management strategies through case studies or practical business contexts. Students will learn to see the IT system from both an IT and organisational perspective.
2. Critically evaluate the complex issues related to Data governance, the structure of data management, and the frameworks for managing data successfully.
3. Coordinate and apply both project management and quality assurance techniques to complex project situations; professionally evaluate benefits gained and lessons learnt through practical application.
4. Make informed decisions on the management of modern information systems architectures, justifying choices for given situations
5. Appraise, critique and evaluate the most appropriate methods for the Acquisition, Development and Implementation of Information Technology and Systems within a variety of contexts.
6. Conduct research into advanced areas of IT Management, deal professionally with complex issues (by understanding and addressing a range of ethical, social and legal issues as they occur), make sound judgements in the absence of complete data and communicate conclusions clearly through appropriate media.
Application is being made for graduates of this award to be accredited as members of the Institute for the Management of Information Systems (IMIS). The application will be processed at the time of validation.
If you want to study a general project management master’s degree with an IT flavour, this is the postgraduate course for you.
It offers a range of project management skills useful in many subject areas, plus skills that are particularly useful in IT project management. You also study IT-related management skills within information systems and e-commerce.
There are two routes you can choose from to gain an MSc IT Project Management:
This course develops your project management knowledge to a high level. You learn how to use PRINCE2 - a project management method used to manage, control and organise projects. You also learn about key principles of project management for a wider range of disciplines such as strategic project management and risk management. You integrate essential IT management topics around e-commerce and information systems management and develop sufficient technical and interpersonal skills to make an immediate contribution to major projects at the leading edge of IT management.
During this course you increase your intellectual ability for analysis and synthesis at the level of postgraduate research. You achieve this by studying research methods and undertaking a major individual project. The course encourages enterprise and progression towards further research, including MPhil and/or PhD.
Modules offered may vary.
How you learn
Lectures introduce and develop material, and include research issues and recent developments as appropriate. You explore subjects in-depth through tutor-led seminars, practical workshops, individual or group research, and by contributing to discussion forums.
Lectures, discussion seminars and online discussions develop your intellectual skills. Many modules use directed self-study and research to develop your critical evaluation skills.
We use lectures, including presentations from guest external practitioners, deliver relevant subject-specific content. Practical work includes case studies from real scenarios.
Core themes throughout the course include developing your transferable skills, self-managed learning and professional development. Methods include group-based activities and discussions, self-directed learning and research, and tutor-led workshops.
How you are assessed
We assess most learning outcomes by individual coursework, including case studies and essays, with critical evaluation of processes or products, and evidence of research into a specified area. We are very experienced in assessing group work with a research profile in that area. Your assessment starts within a group, with a clear emphasis on process as well as product, but proceeds to your individual assessment by a variety of means.
You are also assessed through an individual portfolio of technical work to a professional standard and a presentation to tutors on your research findings.
From the beginning of your programme, we prepare you for a career in industry. In addition to your taught classes, we create opportunities for you to meet and network with our industry partners through events such as our our ExpoSeries, which showcases student work to industry. ExpoTees is the pinnacle of the ExpoSeries with over 100 businesses from across the UK coming to the campus to meet our exceptional students, with a view to recruitment.
There are a number of internship options, including:
1. Vocational internship – spend one semester working full-time in industry or on placement in the University. We have close links with a range of national and international companies who will offer you the chance to develop your knowledge and professional skills in the workplace through an internship. Although we cannot guarantee internships, we will provide you with practical support and advice on how to find and secure your own internship position. A vocational internship is a great way to gain work experience and give your CV a competitive edge.
2. Research internship – develop your research and academic skills by undertaking a research internship within the University. Experience working as part of a research team in an academic setting. Ideal for those who are interested in a career in research or academia.