There are excellent prospects for roles within global IT Service Management as it is an expanding sector with a skills shortage. Professional bodies in this area (i.e. itSMF and the SFIA Council) recognise the need for quality and standards in the provision of IT Services underpinning IT Service Management and the quality and skills of staff employed in this profession.
This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.
Our online learning programmes are flexible and designed so you can balance study with your commitments at work and home. The programme structure and learning materials enable you to study at your own convenience and develop your own study schedule while offering opportunities for you to engage with your peers.
Northampton Integrated Learning Environment (NILE) is a dedicated online university learning space for students. Your tutors will use NILE to engage with you, and you will use NILE to access course materials, assessment information, virtual classrooms and discussion boards. Your assessed work will be submitted and graded online, so you will be able to see your grades and feedback wherever you are in the world. The system that underpins NILE is Blackboard and access to this system is through nile.northampton.ac.uk. We also have a mobile app so you can stay connected to the University of Northampton wherever you are; iNorthampton is available for Android and Apple mobile devices.
The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today’s computing and management expectations.
The course encompasses IT Service Management through a series of progressive units developing the student’s knowledge from fundamental concepts, through to units addressing IS strategy. Subjects covered include: management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL®.
Core learning will be delivered electronically and you will be encouraged to engage with your fellow students and tutors online. Studying online will give you the flexibility to study at your convenience* without the need to travel or physically attend classes, whilst enhancing your employment opportunities. You will be supported throughout the process by our great teaching staff that are professionally qualified and have industry and academic experience to share with you.
Studying this programme will give you an opportunity to undertake PRINCE2 qualifications.
*Modules are delivered within trimester periods so you will need to complete them in specified times.
This programme is 30 months in duration. The academic year is split into trimesters. For a September start you will study as follows;
-Trimester one – September to December
-Trimester two – January to April
-Trimester three – May to July
Trimester one – September to December
You will study one module; Quality and IT Management.
Trimester two – January to April
You will study two modules; Change Management and Project Management.
Trimester three – May to July
You will study one module; Service Improvement.
Trimester four – September to December
You will study two modules; Service Transition and Service Operations.
Trimester five – January to April
You will study two modules; Strategic Management of IS and Research Methods and Dissertation. You will commence work on your Dissertation.
Trimester six – May to July
You will study one module; Information Systems Methods and commence work on your Dissertation.
Trimester seven – September to December
You will complete your Dissertation.
February start information available soon.
For further information on course content and modules please refer to the NILE site: https://nile.northampton.ac.uk/webapps/blackboard/content/listContent.jsp?course_id=_27700_1&content_id=_1027153_1&mode=reset%E2%80%8B
-Quality and IT Management
-Information Systems Methods
-Service Transition Management
-Service Operation Management
-Strategic Management of IS
-Dissertation and Research Methods
The course has a mixture of assessment involving reports, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year an applied research project is a key element of the course.
In the two-year master’s programme ICT in Business and the Public Sector, you will expand your knowledge of ICT and develop business and organisational skills that are essential to become a modern IT professional.
Rapid changes in ICT and its applications over the last years have caused major changes for organizations, industries, and individuals. The Internet, information systems, and communication technology in general, have radically impacted our professional and personal lives. They challenged our thinking on physical, geographical and industry boundaries, on distance, speed and communication. This programme provides you with a deeper understanding of the issues, challenges and opportunities in this area, with a specific focus on the management and alignment of ICT in a business and socio-technical context.
Read more about our ICT in Business and the Public Sector programme.
Find more reasons to choose ICT in Business and the Public Sector at Leiden University.
Are you interested in managing ICT in complex organisations, in an international context? Are you a team player who likes to cooperate with colleagues from different departments? Then ICT in Business and the Public Sector is the right choice for you. Besides understanding of typical Business and organizational topics, this master’s programme covers the interface between IT and Management. The programme offers two specialisations: ICT in Business and ICT in the Public Sector.
Read more about the entry requirements for ICT in Business and the Public Sector.
The hospitality industry is growing rapidly throughout the world and employment prospects for graduates are excellent. This course will help you to start or develop your career in international hospitality.
The course is designed and delivered by an industry-experienced team of academic staff, with an international focus attracting students from around the world. The course supports you in developing a broad range of professional, technical and transferable skills required by the industry. You gain the theoretical background, skills and experiences to become a successful leader in the hospitality industry.
You take core modules including • business and management strategy • the global hospitality experience • leadership and management skills development • consumer behaviour • marketing and technology in hospitality • sales and revenue management • work-related learning.
This range of modules ensures you develop as a well-rounded and transnational manager, capable of achieving business objectives across cultures. You also take a module on research methods to support your masters dissertation research project.
You also choose an option module based on your personal interests and development plan. This is designed to provide an in-depth exploration and critical understanding of an area of the hospitality industry, such as • strategic resort hotel management • hospitality service excellence • managing profitable food and beverage operations • talent management • managing the property asset.
The course also includes a range of learning methods to improve your knowledge and professional experience, such as guest lectures from industry experts, online and video technologies, field trips and live consultancy projects with real organisations.
The work experience route involves a 12 month work placement in the UK or overseas. During your placement you improve your practical management skills and employability, gaining real experience in industry. We help you secure a placement by running employability workshops and have dedicated placement team to support you. Past students have had placements with world leaders in hospitality including • Ritz Carlton • The Gleneagles Hotel • Hilton hotels • JW Marriott • Conrad. Download our work placement guide (PDF, 52KB) for more information.
The course is based on the following principles
This course is accredited by the Institute of Hospitality, the international hospitality professional membership body for managers and aspiring managers.
September start – typically 12 months or 24 with work placement
January start – typically 15 months
You choose one from
• strategic resort hotel management (15 credits) • managing innovation and change in hospitality (15 credits) • hospitality project management (15 credits) • hospitality management consultancy (15 credits) • strategic financial analysis (15 credits) • strategic use of ICT for hospitality (15 credits) • hospitality service excellence (15 credits) • managing profitable food and beverage operations (15 credits) • managing the property asset (15 credits) • talent management (15 credits) • sales and revenue management (15 credits)
There are international career opportunities in organisations such as • food and service management • hotel corporations • conference and event organisers • restaurant groups • national tourist organisations • international tour operators • transport operators • visitor attractions • resort management • government agencies.
Our graduates have gained positions in the USA, Australia, Spain, China, Malaysia and the UK with companies such as • Intercontinental hotels • Hilton hotels • Disney • British Airways • Compass group.
Many of our students already have careers when they begin the course. After graduating, they are in an excellent position to improve their careers with their current employers.
You can also continue with further study by completing a PhD or Doctorate in Business Administration.
Managing information is a competitive necessity for organisations worldwide. New information communication technologies have led to growth, opportunity and disruption for businesses, and the skills to drive opportunity through information management are in high demand.
This Masters gives you the skills and knowledge to engage with the information society as a leader, innovator and entrepreneurial manager.
You’ll learn to understand and integrate contemporary theory while exploring the latest trends. Taught by our leading academics and business practitioners, you’ll be shown how to select and use cutting-edge tools and techniques to solve complex business challenges, with opportunities to gain hands-on experience through live case studies and projects.
You’ll benefit from interaction with leading UK and European businesses through panel discussions, mentoring sessions and workshops, all of which help you prepare for the challenges of a fast-changing sector.
This Masters is supported by an advisory board, with representatives from leading UK and international businesses including IBM, Ericsson, Lloyds Banking Group and Thales Group. They advise on content, deliver guest lectures, provide dissertation projects and offer site visits. You’ll benefit from a curriculum developed in collaboration with these partners, which allows us to focus our teaching on the skills most relevant to the workplace.
Teaching on the MSc is informed by leading scholars from the AIMTech Research Centre at Leeds University Business School, one of Europe’s most influential research centres in Information Systems and Information Management.
The centre has a tradition of cutting-edge research subjects, including how ICT drives organisations, information sharing in disasters, ICT in developing countries (ICT4D) and the design and evaluation of mobile information systems.
Core modules will develop your understanding of research design and introduce you to systems thinking. This will prepare you to study the concepts and perspectives of the design and build of information systems, and you’ll also learn more about entrepreneurship.
You’ll explore approaches and techniques in strategic management, as well as applying your knowledge to real-life scenarios to develop professional skills. At the same time you’ll examine the importance of information management as a core business activity and how it is put to use in different organisations.
You’ll also examine the ways in which businesses use information in analytics and decision science, and broaden your knowledge by studying innovation in the context of operations management and information systems.
By the end of the course, you’ll submit a dissertation on a topic of your choice to focus on a specific question in-depth. You may be able to choose a topic set by one of our industry partners, demonstrating your knowledge and skills in an area of clear interest to organisations.
You’ll take 11 compulsory modules including your dissertation.
We use a variety of teaching methods such as lectures, seminars, tutorials, practicals, fieldwork, workshops, group learning or computer classes. You’ll also have chances to enhance your learning through panel discussions, mentoring sessions and workshops with our industry partners and guest speakers.
Independent study is also vital to this course, allowing you to develop your skills and prepare for taught sessions and assessments.
Assessment methods emphasise not just knowledge, but essential skills development too.
You’ll be assessed using a range of techniques including exams, group projects, written assignments and essays, in-course assessment, group and individual presentations and reports.
This Masters prepares you for a range of careers related to information management. Graduates can consider a management position in information systems, information management, senior IT or business analysis roles, or may pursue a dynamic career as a technology innovator or leader.
The emergence of social media, wireless communications, the cloud, big data and mobile technologies are all creating challenges for managers and organisations. Alongside accelerating information flows, complexity and volume, the skills to manage and drive opportunity through this information are now vital for most organisations.
The skills to meet this need are scarce, particularly amongst managers. As a result, many organisations struggle with this area of business and demand for professionals with these skills is strong as a result. This course is designed to meet the expectations of both leading organisations and individuals who wish to pursue a career in information systems and information management.
Links with industry
Students have the opportunity to develop leadership skills as part of our Leaders in Residence initiative, which gives management students the opportunity to engage with senior figures from the world of business. This is a rare opportunity where successful and established business people will help you connect the theory of your course to real world practice, and offer their advice for career success.
We help you to achieve your career ambitions by providing professional development support as part of the course. You benefit from our Professional Development Tutor, who will help you to develop the academic skills to successfully progress through the course, and also the professional skills you will need to start a successful career.
Read more about our careers and professional development support.
The Master in International Business Economics and Management (MIBEM) is a master program for holders of a degree in a non-business economic or management discipline. It prepares for a career in international business through the acquisition of business economic insights, knowledge and management skills.
The curriculum adopts a practical and business-oriented perspective, but still provides a thorough treatment, based in science, of major international business economic and management issues.
As a master of science program, MIBEM relies on insights from scientific research. Its primary purpose is not to prepare graduates for an academic career, but to foster an attitude of autonomous, critical and informed reflection in the search for solutions to concrete business problems. The program instills an international and business- and management oriented mindset in individuals educated in diverse backgrounds.
Students who have direct access, can follow the one-year Master's programme. Those who have no direct access, must first follow the 30 credits preparatory programme from September till January and start the Master's programme in February. They can finish the programme in January of the following academic year.
The ideal prospective student:
Students with no economics background are first, if necessary, introduced to the basics of economics and management in a 30 ECTS preparatory programme.
After the programme a master:
The MIBEM programme prepares students for management positions in a number of sectors. Obviously, your personal interest and prior education play a major role in your post-graduation path. Our graduates find employment in a broad range of sectors, including purchasing, sales, marketing, production control, planning and budgeting, financial management and ICT. Other graduates go on to a career in banking and insurance, become civil servants, work in one of the European institutions, or set up their own company.