• New College of the Humanities Featured Masters Courses
  • St Mary’s University, Twickenham Featured Masters Courses
  • Coventry University Featured Masters Courses
  • University of Derby Online Learning Featured Masters Courses
  • University of Glasgow Featured Masters Courses
  • Goldsmiths, University of London Featured Masters Courses
  • Xi’an Jiaotong-Liverpool University Featured Masters Courses
  • Cardiff University Featured Masters Courses
King’s College London Featured Masters Courses
Queen’s University Belfast Featured Masters Courses
FindA University Ltd Featured Masters Courses
University of Worcester Featured Masters Courses
Loughborough University Featured Masters Courses
"customer" AND "service" …×
0 miles

Masters Degrees (Customer Service Management)

  • "customer" AND "service" AND "management" ×
  • clear all
Showing 1 to 15 of 138
Order by 
Supply Chain and Operations Management. Supply Chain and Procurement Management. Supply Chain and Logistics Management. Read more
Supply Chain and Operations Management
Supply Chain and Procurement Management
Supply Chain and Logistics Management
MSc/PgDip/PgCert (Cips Graduate Diploma and MCIPS)

Accredited by the Chartered Institute for Procurement and Supply (CIPS) and the Chartered Institute for Logistics and Transport (CILT).

Supply Chain Management

encompasses everything, from initial design, through to procurement of material and services, processing and delivery to the customer. In the modern world, customer satisfaction and sustainable business performance are both dependent on having the right product or service at the right place at the right time, and this cannot be done without an understanding of Supply Chain Management in its entirety.

The overall objective of the course is to provide high calibre graduates with an in-depth understanding of strategic, tactical and operational issues relating to management of supply chains. On completion of the course, participants will be equipped with state-of-the-art concepts, methods, techniques and tools to allow them to contribute towards the competitiveness of industrial and commercial organisations worldwide.

The course is suitable for:

•People who work or are planning to work within Supply Chain Management, eg operations, process management, operations planning and control, purchasing and procurement, logistics and distribution, amongst others.
•People with a background in support functions such as sales, maintenance, finance, marketing, quality, etc who wish to gain a better understanding of Supply Chain Management issues, concepts, models, tools and techniques.

The knowledge and skills you will gain through the course will make you a valuable resource in any supply chain-based enterprise - where you can contribute immediately - and make a difference!

Course Content:
The programme for the course comprises the following modules:
•Business, Operations and Supply Chain Strategy (10 Credits)
•Strategic Supply Chain Management (10 Credits)
•Supply Chain Operations (10 Credits)
•Management of Total Quality and Continuous Improvement (10 Credits)
•Enterprise Resource Planning (10 Credits)
•Advanced Project Management (10 Credits)
•Product Costing and Financial Management (10 Credits)
•Case Studies in Supply Chain Management (20 Credits)
•Masters Project (60 Credits)

Operations Management Specialism
•Fundamentals of Lean Six Sigma (10 Credits)
•Service Operations Management (10 Credits)
•Operations Management Option (10 Credits)

Logistics Management Specialism
•Logistics (10 Credits)
•Spreadsheet Modelling and Demand Forecasting (10 Credits)
•Logistics Management Option (10 Credits)

Procurement Management Specialism
•Strategic Procurement Management (10 Credits)
•Organisation Buying Behaviour and Structure (10 Credits)
•Procurement Management Option (10 Credits)

Read less
In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context. Read more
In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context.

The Leadership and Service Management programme aims to engage students in applied research and scholarship to support the design, engagement and transformation of service organisations. The programme will concentrate on the links between the major business functions and their role in the service sector. The programme will address business and management issues from the service sector in general (rather than from one sub-sector) with an emphasis on different service sub-sectors learning from each other.

See the website http://www.lboro.ac.uk/departments/sbe/executive-education/programmes/accredited/lsm/

The programme aims to:
- Develop individual skills and prepare participants for management career progression in the service sector, mainly through development of both their technical knowledge and skills, and their conceptual and analytical abilities;

- Develop the people management skills of participants to enable them to deal effectively with a range of managerial issues relating to individuals and teams;

- Develop skills to design, evaluate and develop service systems

- Provide insights into the field of business management for private, public, and third sector services operating in the dynamic context of support services;

- Enable participants to see ways in which theory can be applied in practice to complex issues with the aim of improving business and management practice;

- Develop and manage customer-facing service skills and the engagement and transformation of service organisation.

The Leadership and Service Management programme is specifically designed for experienced managers seeking to develop practical skills whilst working towards a university award. The programme prepares participants for management career progression in the service sector.

Structure

The programme is offered on a part-time basis. The minimum period of study for the award of MSc is thirty calendar months. The minimum period of study for the award of Postgraduate Diploma is eighteen months.

Delivery

The Diploma programme is part-time and will normally extend over a period of 18 months. It involves a combination of short courses, distance learning and work-based assignments and projects. The programme is delivered via block release and learning methods are tailored to participants' needs. The MSc element of the programme is delivered over a period of 12 months and involves a series of taught sessions covering research methods and project design.

Content

The programme starts with an induction event, and consists of a number of core modules covering the essential elements contributing to business competitiveness, as well as three modules which explore service design, evaluation and delivery.

To ensure maximum relevance and usefulness to both the participant and organisation, the topic of work-based assignments and projects is agreed between the participant and the University, to address a specific issue which is impacting on the participant's area of work.

Core modules:
- Financial Management
- Managing and Leading People
- Operations Management
- Marketing Management
- Service Marketing
- Service Operations
- Service Strategy

Find out how to apply here http://www.lboro.ac.uk/departments/sbe/executive-education/apply/

Read less
This programme offers a unique curriculum in which project management is embedded into logistics and supply chain process management, including procurement, production, distribution and customer service, with a diverse range in design and structures. Read more
This programme offers a unique curriculum in which project management is embedded into logistics and supply chain process management, including procurement, production, distribution and customer service, with a diverse range in design and structures.

It embraces the latest information and communications technology skills applied to logistics, and covers global supply chain management business strategies for organisations doing business in the global arena.

This programme offers a unique curriculum that includes many practical examples of logistics and supply chain management (SCM) in action. We are one of very few university programmes in the UK which has been accredited by both the Chartered Institute of Logistics and Transport (CILT) and the Chartered Institute of Purchasing and Supply (CIPS). This means that students are recognised by these professional bodies as holding their professional qualifications to full professional status level 6 upon completion of the Masters programme. Students participate in CILT and CIPS activities including the CILT annual student conference. Students will visit industrial locations, have seminars given by guest speakers from industry and collaborate with business partners for dissertation projects.

In the final stage of the programme, all students will undertake a consultant project organised by the university, which has been highly valued by previous students.

The aims of the programme are:

- To gain a systematic understanding of relevant knowledge about logistics and supply chain management

- To be able to apply relevant knowledge to a range of complex situations taking account of the relationships and interaction with other areas of business or organisations within logistics and supply chain networks

- To gain a critical awareness of current issues in project management logistics and supply chain management which is informed by leading cutting edge research and practice in the field.

Visit the website http://www2.gre.ac.uk/study/courses/pg/mgt/tlm2

Logistics and Supply Chain Management

Logistics and Supply Chain Management programmes introduce students to supply chain networks designed for services or manufacturing of a global and domestic scale. They offer a unique curriculum in which project management is embedded into logistics and supply chain process management, including procurement, production, distribution and customer service, with a diverse range in design and structures. Furthermore, these programmes are designed to meet the needs of home and international graduates who have not previously specialised in logistics and transport or those who are interested in expanding their knowledge and practical competences in this area.

What you'll study

Full time
- Year 1:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
Project Management for ERP and Supply Chain Consultancy (30 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Business English for Academic Purposes - Level 4
Logistics and Supply Chain Management Consultancy (15 credits)
Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
International Purchasing and Procurement (15 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)

Part time
- Year 1:
Students are required to study the following compulsory courses.

Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)

- Year 2:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
Project Management for ERP and Supply Chain Consultancy (30 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Logistics and Supply Chain Management Consultancy (15 credits)
International Purchasing and Procurement (15 credits)

Fees and finance

Your time at university should be enjoyable and rewarding, and it is important that it is not spoilt by unnecessary financial worries. We recommend that you spend time planning your finances, both before coming to university and while you are here. We can offer advice on living costs and budgeting, as well as on awards, allowances and loans.

Find out more about our fees and the support available to you at our:
- Postgraduate finance pages (http://www.gre.ac.uk/finance/pg)
- International students' finance pages (http://www.gre.ac.uk/finance/international)

Assessment

Students are assessed through coursework, presentations, in-class tests and a dissertation.

Professional recognition

This programme is accredited by the Chartered Institute of Logistics and Transport and the Chartered Institute of Purchasing and Supply.

Career options

Graduates from this programme can pursue careers in service and manufacturing sectors, purchasing, logistics and supply chain management in the private, public and voluntary sectors, and consultancy.

Find out about the teaching and learning outcomes here - http://www2.gre.ac.uk/__data/assets/pdf_file/0005/645377/Project-Management-for-Logistics-MSc-PG-Dip-P11512.pdf

Find out how to apply here - http://www2.gre.ac.uk/study/apply

Read less
Put your organisational skills to the test and learn to help businesses manage the production and delivery of products and services in an increasingly globalised marketplace. Read more
Put your organisational skills to the test and learn to help businesses manage the production and delivery of products and services in an increasingly globalised marketplace. This course covers operations management, supply chain management, project management and process improvement in one challenging and rewarding degree.

Operations management is all about how to organise the production and delivery of products and services. From banks to factories, 90% of people are involved in operations. This course gives you the skills to ensure that process runs smoothly, particularly in the face of challenges and opportunities arising from the increasingly global reach of business.

The course covers the service, manufacturing, public and private sectors, showing how operations management works, whether the customer is a patient in hospital, a traveller on a transport system or a consumer buying a new iPod.

You have the opportunity to concentrate on particular aspects of operations management, supply chain management, project management and process improvement, helping towards membership of the Chartered Institute of Purchasing and Supply.

The course provides you with the knowledge and practical skills vital for the professional operations, project or supply chain manager in a globalised environment. It also gives you a strong foundation for any subsequent doctoral work or an academic career within the field.

Aims

The course consists of both compulsory and optional taught units. Compulsory course units include:
-Global Operations Management
-Managing Projects
-Strategic Supply Chain Management
-Research Methods and Practice

Students can choose at least two and not more than three electives from:
-Commercial Management of Projects
-Business Improvement Tools, Techniques and Systems
-Digital Technologies for Marketing
-Games Business Play
-Operational Excellence: The Toyota Production System
-Supply Chain Logistics Management
-Modelling Operations Processes
-Sustainable Supply Chain Management
-*Global Supply Chain Management
-*Megaproject Leadership and Strategy

*These two units must be chosen in order to become a member of CIPS. The Dissertation must be on a procurement and supply-related theme.

No more than one elective can be chosen from another MSc programme provided by Alliance Manchester Business School or the School of Environment and Development. This is by arrangement, and subject to timetabling and student's background and the approval of the Programme Director.

Special features

On completion of the MSc Operations, Project and Supply Chain Management course, students with three years' work experience in a relevant field of supply chain management can apply to become full members of the Chartered Institute of Purchasing and Supply (CIPS). As the course is accredited to CIPS, students with the required work experience will not need to take any further examinations to become full members of CIPS (as long as they have completed the required modules and the dissertation should focus on a procurement and supply related theme as part of the MSc).

Students without the required work experience (for example, recent graduates) can take the required modules and dissertation element of the MSc programme and on completion of three years relevant work experience can apply for full membership of CIPS. We are unable to answer individual enquiries about CIPS membership and you should apply directly to CIPS.

Career opportunities

The course provides general training for those who wish to take up specialist positions in operations management. For example, one graduate works in the quality team on a variety of projects in business operations around customer satisfaction, and another graduate set up a new company, Xpediency, based in Shanghai, working with UK companies helping them to develop and take advantage of Chinese manufacturing excellence. Graduates can also pursue a research and/or an academic career.

Accrediting organisations

You have the opportunity to concentrate on particular aspects of operations management, supply chain management (helping towards membership of the Chartered Institute of Purchasing and Supply ), project management and process improvement.

Read less
Supply chain networks and e-supply chain networks may be designed for services or manufacturing and be global or domestic in scale. Read more
Supply chain networks and e-supply chain networks may be designed for services or manufacturing and be global or domestic in scale. They encompass the functions of procurement, production, distribution, and customer service and have a diverse range in design and structures.

The market for postgraduate qualifications in logistics and supply chain management (SCM) has been growing rapidly. Companies are demanding that senior managers are better qualified and better prepared to address the deeper issues involved in the twin goals of cost reduction and service enhancement.

This programme offers a unique curriculum that includes many practical examples of logistics and SCM in action. We are one of very few university programmes in the UK which has been accredited by both the Chartered Institute of Logistics and Transport (CILT) and the Chartered Institute of Purchasing and Supply (CIPS). This means that students are recognised by these professional bodies as holding their professional qualifications to full professional status level 6 upon completion of the Masters programme. Students participate in CILT and CIPS activities including the CILT student conference. Students will visit industrial locations, have seminars given by guest speakers from industry and collaborate with business partners for dissertation projects.

In the final stage of the programme, all students will undertake a one week consultant project organised by the university, which has been highly valued by previous students.

The aims of the programme are:

- To gain a systematic understanding of relevant knowledge about logistics and supply chain management

- To be able to apply relevant knowledge to a range of complex situations taking account of relationships and interaction with other areas of business or organisations within logistics and supply chain networks

- To obtain critical awareness of current issues in logistics and supply chain management and e-supply chain management which is informed by leading edge research and practice in the field.

Visit the website http://www2.gre.ac.uk/study/courses/pg/mgt/elscm

Logistics and Supply Chain Management

Logistics and Supply Chain Management programmes introduce students to supply chain networks designed for services or manufacturing of a global and domestic scale. They offer a unique curriculum in which project management is embedded into logistics and supply chain process management, including procurement, production, distribution and customer service, with a diverse range in design and structures. Furthermore, these programmes are designed to meet the needs of home and international graduates who have not previously specialised in logistics and transport or those who are interested in expanding their knowledge and practical competences in this area.

What you'll study

Full time
- Year 1:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
E-Logistics (30 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Business English for Academic Purposes - Level 4
Logistics and Supply Chain Management Consultancy (15 credits)
Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
International Purchasing and Procurement (15 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)

Part time
- Year 1:
Students are required to study the following compulsory courses.

Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)

- Year 2:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
E-Logistics (30 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Logistics and Supply Chain Management Consultancy (15 credits)
International Purchasing and Procurement (15 credits)

Fees and finance

Your time at university should be enjoyable and rewarding, and it is important that it is not spoilt by unnecessary financial worries. We recommend that you spend time planning your finances, both before coming to university and while you are here. We can offer advice on living costs and budgeting, as well as on awards, allowances and loans.

Find out more about our fees and the support available to you at our:
- Postgraduate finance pages (http://www.gre.ac.uk/finance/pg)
- International students' finance pages (http://www.gre.ac.uk/finance/international)

Assessment

Students are assessed through coursework, presentations, in-class tests and a dissertation.

Professional recognition

This programme is accredited by the Chartered Institute of Logistics and Transport and the Chartered Institute of Purchasing and Supply.

Career options

Graduates from this programme can pursue careers in service and manufacturing sectors, purchasing, logistics and supply chain management for services and manufacturing in the private, public and voluntary sectors, and consultancy.

Find out how to apply here - http://www2.gre.ac.uk/study/apply

Read less
Logistics and supply chain management bring together the business skills to manage the activities and flows of information between suppliers, manufacturers, logistics service providers, retailers and consumers. Read more

Why take this course?

Logistics and supply chain management bring together the business skills to manage the activities and flows of information between suppliers, manufacturers, logistics service providers, retailers and consumers.

This course focuses on the integration of analytical techniques for optimisation with the decision issues and technology relating to logistics and supply chain management.

This course is one of a small number selected as part of the HEFCE PEP Scholarship programme for 2014. Please visit the HEFCE PEP page to see full details of the scheme, eligibility criteria and how to apply.

What will I experience?

On this course you can:

Have access to ultra-modern computing facilities, and use specialist mathematical and statistical computing packages
Participate in practical sessions to solve real-life case studies using our simulation software
Develop the problem-solving, decision-making and interpersonal abilities essential to professional roles in this field

What opportunities might it lead to?

Logistics analysis is critical to success in both manufacturing and service industries. Competitive advantage will increasingly come from the supplier's ability to rapidly respond to changing customer needs, for which effective logistics are of prime importance. This means that there will be a range of companies and organisations in both the public and private sector, demanding for your skills and expertise.

Here are some routes our graduates have pursued:

Production management
Transportation management
Quality control
Distribution
Facilities planning
Supply chain management
Passenger transportation

This course is accredited by the Chartered Institute of Logistics and Transport (CILT). Students studying CILT accredited courses receive exemptions from the academic requirements for membership. Graduates of the MSc Logistics and Supply Chain Management course at the University of Portsmouth with an overall average pass mark above 50% are eligible to apply for Chartered Membership (CMILT) once they have gained the necessary experience.

Module Details

Supply chain management is a philosophy, the implementation process and the control of this process through which different entities within a supply chain aim to streamline their activities to improve the overall effectiveness and efficiency of meeting final customer requirements. A variety of different techniques will be investigated, ranging from conceptual frameworks, analytical approaches, to computer-based models.

Here are the units you will study:

Supply Chain Management: This unit enable you to develop advanced skills so that you can deal with problems of supply chain management across different products, locations, and companies. The types of problems studied in this course are encountered in industry (e.g. retail, discrete or continuous production and logistics service providers) as well as in service organisations (e.g. banks, hospitals and law firms). Managers dealing with such problems are known under various titles, including production, operations, supply (chain), inventory, purchasing, distribution or logistics managers.

Logistics Modelling: Most problems arising in the fields of logistics and supply chain management have sufficient complexity and detail that they require the use of sophisticated modelling techniques. This unit looks at two of the most commonly used methodologies for modelling and solving logistics problems: simulation and heuristic techniques. In both cases a computer package is used to assist solution. The techniques will be demonstrated with a range of case studies drawn from the field of logistics including transportation, supply chain configuration and management, warehouse design and layout, container port layout, production planning and vehicle routing.

Operations Management: This unit teaches operations management techniques that are relevant to logistics. The commonly used techniques of linear and integer programming will be taught using Microsoft Excel based methods for solution. You will look at case studies covering production planning, transportation, logistics planning and supply chain configuration. You will also be taught about locating facilities such as factories, distribution centres, cross docking centres and retail outlets. The effective scheduling of labour force and machines will be demonstrated, and current state-of-the art production planning models will be covered.

Strategic Logistics: This unit looks at the field of logistics from a strategic point of view. A number of quantitative techniques for strategic decision making such as decision analysis, multi-criteria decision analysis, data envelopment analysis and queuing theory are introduced in the context of logistics applications. The topic of strategic decisions in transportation modelling is then covered. The unit is completed by the analysis of a number of case studies relating to different applications of logistics with respect to financial, environmental, societal and economic objectives.

Project (Masters Logistics): This unit allows you to conduct research into a larger scale or challenging logistics problem. The project may be practical or theoretical and may arise either from the supervisor's research interests or from your own desire to study a particular topic or situation. Typical areas of logistics in which the project will be conducted include (but are not limited to) transportation, supply chain configuration and management, warehouse design and layout, container port layout, production planning, green logistics, facility location and vehicle routing.

Programme Assessment

Our enthusiastic team of lecturers have a wide range of industrial and research experience, ensuring that you graduate with cutting-edge knowledge. You will be taught through a mixture of lectures, seminars, tutorials, practical computer-based sessions, laboratory and project work.

We assess you in a several ways, but a large portion of the assessment is based on a major project at the end of the year. Here’s how we assess your work:

Examinations
Coursework
Laboratory assignments
A dissertation

Student Destinations

Logistics and transportation are important to any firm where customer service is a strategic objective – whether its core focus is on products or services.

When you graduate from this course you could find employment in a wide range of logistics-related careers. Not only in the traditional areas of manufacturing logistics, distribution and supply chain management, but also postal and express delivery, the fire and rescue emergency operations and even the military and defence industry.

Read less
Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. Read more

Course Outline

Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus, the best firms now bundle customer-centred service with a manufactured product and create service centred solutions. Some, like IBM have moved completely to service and solutions.

Service Management as a body of knowledge has made immense progress in the last decade. Economies are more and more service-focused and it has become imperative to study all aspects of managing service. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and to have established a track-record of success.

Find out more about our Business School on http://www.buckingham.ac.uk/business.

Teaching Method

Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.

We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.

Modules available on this course

• Dissertation
• Financial Information for Business / Accountability, Responsibility and Governance / Business Simulation
• Integrated Service Management and Marketing
• Managing People Across Cultures
• Managing People and Leadership in Services
• Practical Research Methods
• Project Management
• Service Operations

Read less
Our Masters in Operations and Logistics Management at Surrey Business School is distinctive in the wide range of business and management-orientated modules it offers. Read more
Our Masters in Operations and Logistics Management at Surrey Business School is distinctive in the wide range of business and management-orientated modules it offers.

This integrated approach ensures that your specialised education in operations and logistics is balanced with a wider appreciation of core business and managerial issues.

PROGRAMME OVERVIEW

This programme will provide you with the knowledge needed to scope, plan, direct and control the facilities, processes and people required to transform resources into products and services in a fast changing global business environment.

You will focus on the supply chain management and logistics initiatives of international and UK businesses and their critical importance in meeting customer expectations whilst minimising service costs.

Importantly, you will receive training in the SAP system, the world-leading enterprise software suite. SAP experience is in high demand, and this programme allows us to provide you with hands-on training and an opportunity to attempt the initial gateway certification.

PROGRAMME STRUCTURE

This programme is studied full-time over one academic year. It consists of eight taught modules and a dissertation. The following modules are indicative, reflecting the information available at the time of publication. Please note that not all modules described are compulsory and may be subject to teaching availability and/or student demand.
-Marketing
-Supply Chain and Logistics Management
-Operations Management
-Research Methods
-Business Process Management
-Strategy
-Accounting and Finance for Business
-Project Management
-Supply Chain Analytics
-Dissertation

TRAINING

The programme also offers the vital benefit of training in the SAP system, the world-leading enterprise software suite. Our alliance with SAP allows us to provide hands-on training with the system in the lab and ensures that you will be thoroughly acquainted with this important software application.

SAP experience is in high demand within the professional world, so an education in the area at graduate level – along with the opportunity to attempt the initial gateway certification – will help set you apart in the graduate employment market.

EDUCATIONAL AIMS OF THE PROGRAMME

The programme aims to provide the theoretical framework and practical skills that management professionals working in multinational corporations need in order to cope with a management environment characterized by increased globalization, competitive pressures and reliance on complex supply networks.

The programme also offers a business and management-orientated approach to Operations and Logistics Management which ensures that students are fully aware of the core management functions.

An integrated approach is utilised, so as to provide a coherent view that explores the interrelationships between traditional management perspectives and the modern supply chain logistics, day-to- day lean operations.

The programme provides students with the basis for developing their own approach to learning and personal development; and draws on the stimulus of the School’s recent research activities.

PROGRAMME LEARNING OUTCOMES

The programme provides opportunities for students to develop and demonstrate knowledge and understanding, skills, qualities and other attributes in the following areas:

Knowledge and understanding
-A systematic, in-depth understanding of the development, issues and influences relevant to the management of operations and logistics in the modern business enterprise
-A high level of theoretical and applied knowledge in the management of OLM business activities
-Understanding and ability to carry out research in the topic space of operations and logistics management

Intellectual / cognitive skills
-An ability to critically evaluate approaches and techniques relevant to the management of Operations and logistics
-An ability to demonstrate high level of learning and problem solving in the subject area of the modules studied
-An ability to evaluate outcomes and accurately assess and report on work in the subject area of Operations and Logistics Management, using the appropriate justification, and existing knowledge structures and methodologies

Professional practical skills
-An ability to conduct research and produce high quality MSc Thesis, which includes the requisite abilities to:
-Select, define and focus upon topics and issues relevant for the Operations and logistics Management subject area
-Develop and apply the relevant sound methodologies to analyse the specific OLM research problems
-Develop logical conclusions and recommendations, with awareness of the constraints and limitations inherent in the various methodological approaches
-Ability to use tools and technologies required in the day-to day management and running of operations and logistics activities of the business organization
-Awareness and appreciation for ethical and sustainability issues and the associated dilemmas, which may arise during research and day-to- day professional practice

Key / transferable skills
-A range of generic skills relevant to the needs of existing and future managers, executives and professionals, irrespective of their sector of operation.

These include analysis, synthesis, oral and written communication, basic IT literacy, critical reasoning, data analysis, problem solving, independent and teamwork planning and organising work skills.

GLOBAL OPPORTUNITIES

We often give our students the opportunity to acquire international experience during their degrees by taking advantage of our exchange agreements with overseas universities.

In addition to the hugely enjoyable and satisfying experience, time spent abroad adds a distinctive element to your CV.

Read less
Wherever in the world you want to work, the hospitality and tourism industry provides opportunities like few others. Read more
Wherever in the world you want to work, the hospitality and tourism industry provides opportunities like few others. The sector - ranging from international hotel chains, airlines and tour operators to conference venues, tourist boards and government organisations - is one of the most diverse and exciting industries around, providing management opportunities worldwide in business operations, marketing, sales, customer service, HR, research, logistics and policy. Employment in this sector is set to grow over the next few years and the demand for senior and specialised roles will increase.

To excel in this industry you need to be a good leader, manager, entrepreneur and show awareness of the ethical, cultural, environmental and social settings within which you are working.

This Masters degree helps prepare you for this. We encourage an entrepreneurial and questioning approach to the industry, examining growth and development through the prism of social responsibility and sustainability. The degree also emphasises the management of strategic issues that arise in the sector, through the specialist modules of marketing, business development and management, leadership and cross cultural management.

We examine the needs of both the commercial and non-commercial elements of the sector and the networks and partnerships that link them.

Field trip

Postgraduate students enrolled in the MSc International Tourism and Hospitality Management join a residential five day trip Semester 2. For the last three years we have been to Belfast where we study the processes of city marketing. On your return we analyse the issues that the city faces in becoming a competitive destination and you write a City Marketing plan for Belfast.

International Tourism and Hospitality Management Top-up

If you already hold the Level 7 Postgraduate Diploma in Tourism and Hospitality Management from either the Confederation for Tourism and Hospitality (CTH) or the Organisations for Tourism and Hospitality Management (OTHM) you can top-up your qualification to a full MSc by studying a research methods module and researching and writing a 20,000 word dissertation.

The degree is jointly delivered with ESHotels in Paris enabling you to integrate with students from this course when you jointly participate on a field trip.

Modules

Year 1

Critical issues in tourism and hospitality industry
City marketing
Cross-cultural management
Business and management strategy
Marketing strategy
Professional leadership

Optional placement year

Year 2

Choose from the following options:

Dissertation
Extended management report

Part-time = two modules a year for three years then dissertation in Year 4; or four modules in Year 1 then two modules plus the dissertation in Year 2, with dissertation extending into Year 3.

Teaching and learning

Classroom teaching includes a mix of traditional lectures, seminars, workshops and guest lectures from industry stakeholders. We undertake a real life business development scenario with our industry partner Merlin Entertainments and undertake a residential field trip in Semester 2.

The nature of the teaching and assessment will allow you to apply the theories and processes learnt in class to their preferred setting (e.g. public or private sector; tourism or hospitality industries; UK, European or International).

We are currently negotiating a partnership with InHolland University, Amsterdam, where you could study Semester 1 in Amsterdam and complete Semester 2 and the dissertation at LSBU (This option is open to UK and EU students only).

Academic expertise

Department staff are experts in their respective fields of urban, environment, tourism, heritage and leisure and related educational policy. Many have professional affiliations, appointed positions and research links, for example with the Association for Tourism in Higher Education, Local Economy, The Landscape Research Group, The Organisation for Tourism and Hospitality Management (OTHM), the Confederation of Tourism and Hospitality, the Chartered Institute of Marketing and the Tourism Society. We integrate these links into our teaching wherever possible.

Tools and knowledge

The course develops the appropriate skills, tools and knowledge to operate innovatively in the global tourism and hospitality environments. The nature of the teaching and assessment allows you to apply the theories and processes learnt in class to your preferred setting (e.g public or private sector; tourism or hospitality industries; related policy and government organisations; UK, European or international).

Placements

If you are a home or EU student you may wish to consider undertaking a voluntary year-long work placement in the UK or overseas to gain, extend or seek variety in your experience within the industry prior to studying with us. If you undertake such a placement you may use this as the basis for an extended industry-related management project instead of the traditional dissertation. This is subject to prior approval by the Course Director and must be an investigation into an aspect of management that is worthy of investigation and is subject to the usual academic discipline.

This option is not open to overseas students, as Home Office regulations mean that overseas students are unable to get a visa for the placement year.

Professional links

We have a wide range of industry speakers on the course and you undertake a range of projects that bring you into contact with managers from the sector. In particular, you'll undertake a research project for the global attractions company Merlin Entertainments in Semester 1 where you analyse their operations and policies, develop solutions to a particular challenge and report back directly to their managers.

International Tourism as a career

Tourism is an international service industry and so you can probably expect a busy, fast-paced job wherever you decide to specialise, interacting with different people and organisations around the globe.

Our LSBU post graduates work around the world. Many work for international companies, tourist boards, policy and development institutes, acquiring senior management skills as they progress.

The nature of the industry - the large majority of organisations in the sector are small to medium enterprises (SMEs) - also provides opportunities for you to start your own business. Web-based tour operations, restaurants and events management companies are all popular options for start-ups. You certainly have choices over the route you take into this vast sector.

Career progression

There is a worldwide shortage of well qualified tourism and hospitality managers, particularly in Asia, and this professional Masters qualification will help you to progress your career. If you are academically minded this could also be a positive step towards a PhD and academic career.

LSBU Employability Services

LSBU is committed to supporting you develop your employability and succeed in getting a job after you have graduated. Your qualification will certainly help, but in a competitive market you also need to work on your employability, and on your career search. Our Employability Service will support you in developing your skills, finding a job, interview techniques, work experience or an internship, and will help you assess what you need to do to get the job you want at the end of your course. LSBU offers a comprehensive Employability Service, with a range of initiatives to complement your studies, including:

• Direct engagement from employers who come in to interview and talk to students
• Job Shop and on-campus recruitment agencies to help your job search
• Mentoring and work shadowing schemes.

Read less
Degree. Master of Science (two years) with a major in Industrial Engineering and Management. Teaching language. English. Read more
Degree: Master of Science (two years) with a major in Industrial Engineering and Management
Teaching language: English

The Master’s programme Industrial engineering and management aims to give students with a solid base in engineering the tools needed to integrate engineering, economy and mathematics and prepare students for careers as managers and project leaders in the industry.

Building upon the students’ engineering background the programme provides knowledge in industrial management through a multi-disciplinary approach. It also increases their ability to adopt changes in the industrial environment in an efficient and responsible manner.

The first term consists of mandatory courses in Industrial project management, Corporate organization, Corporate finance, and Quality Management which puts the student’s engineering skills into the context of industrial management. The second and following terms, students choose to specialize themselves in the fields of Innovation Management, Operation Management, Finance or Quality Management.

The Operation Management profile teaches the skills needed to apply a holistic view of production and operations management issues in both manufacturing and service industries. This profile is mathematically intensive and utilizes quantitative methods to describe problems, analyze operations issues, and provide solutions for industries facing a dynamic, changing environment.

The Innovation Management profile focuses on developing and commercializing innovative products and new solutions. Central skills are technology and project management, product development and entrepreneurship.

The Finance profile deals with the theories and tools used in the financial markets such as financial instruments, asset pricing, risk management, portfolio evaluation and optimal asset management.

The Quality management profile provides knowledge on approaches for creating and sustaining an effective organisation. Quality management is a set of concepts and practices characterized by core principles such as customer focus, process management, continuous improvement, everyone’s participation, base decisions on fact and committed leadership. One of the central questions is how an organisation can improve its processes to provide maximum benefits to customers through the best use of available resources.

Employment and career opportunities

Following graduation students are prepared for interesting careers in cutting edge industries, for example as a R&D project leader in larger, technologically intensive companies or as a CTO at smaller companies or start-up. Students choosing to specialize themselves in finance may also find careers at larger financial institutions or companies with their own finance divisions.

Welcome to Linköping University

Read less
The emergence and expansion of local and regional trade agreements, free labour flow and rapid growth of globalisation in general have necessitated reliable and sustainable transportation and logistics systems. Read more
The emergence and expansion of local and regional trade agreements, free labour flow and rapid growth of globalisation in general have necessitated reliable and sustainable transportation and logistics systems. Moreover, the remarkable increase in visits to and from the UK during the last ten years, growing UK trade and special events, such as the London Olympics held in 2012, all demand well-established transport systems, logistics planning and management expertise.

This programme is designed to meet the needs of home and international graduates who have not previously specialised in logistics and transport or those who are interested in expanding their knowledge and practical capabilities in this area.

The programme tries to explore the key notions of transport and logistics and discusses new approaches to the design and analysis of transport and logistics systems. In addition to the basic concepts of passenger and freight transport, and local and global logistics, the programme focuses on contemporary issues, such as e-business, transport systems modelling, and environmental issues in transport and logistics, thus ensuring it is up to date and fit for the current needs of employers.

The programmes is accredited by the Chartered Institute of Logistics and Transport (CILT). This means that students are recognised by this professional body as holding their professional qualifications to full professional status level 6 upon completion of the Master's programme. Students participate in CILT activities, including the CILT student conference. Students will visit industrial locations, have seminars given by guest speakers from industry and collaborate with business partners for dissertation projects.

In the final stage of the course study, all students will undertake a one week consultancy project organised by the university, which has been highly valued by previous students.

The aims of the programme are:

- To equip students with the latest knowledge in transport and logistics

- To develop students' ability to critically analyse problems that affect freight and passenger transport

- To expand students' ability to manage practical challenges in the transport and logistics sectors.

Visit the website http://www2.gre.ac.uk/study/courses/pg/mgt/tlm

Logistics and Supply Chain Management

Logistics and Supply Chain Management programmes introduce students to supply chain networks designed for services or manufacturing of a global and domestic scale. They offer a unique curriculum in which project management is embedded into logistics and supply chain process management, including procurement, production, distribution and customer service, with a diverse range in design and structures. Furthermore, these programmes are designed to meet the needs of home and international graduates who have not previously specialised in logistics and transport or those who are interested in expanding their knowledge and practical competences in this area.

What you'll study

Full time
- Year 1:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Business English for Academic Purposes - Level 4
Logistics and Supply Chain Management Consultancy (15 credits)
Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
International Purchasing and Procurement (15 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)
Transport Management and Planning (Passenger and Freight) (30 credits)

Part time
- Year 1:
Students are required to study the following compulsory courses.

Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)

-Year 2:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Logistics and Supply Chain Management Consultancy (15 credits)
International Purchasing and Procurement (15 credits)
Transport Management and Planning (Passenger and Freight) (30 credits)

Fees and finance

Your time at university should be enjoyable and rewarding, and it is important that it is not spoilt by unnecessary financial worries. We recommend that you spend time planning your finances, both before coming to university and while you are here. We can offer advice on living costs and budgeting, as well as on awards, allowances and loans.

Find out more about our fees and the support available to you at our:
- Postgraduate finance pages (http://www.gre.ac.uk/finance/pg)
- International students' finance pages (http://www.gre.ac.uk/finance/international)

Assessment

Students are assessed through coursework, presentations, in-class tests and a dissertation.

Professional recognition

The programme is accredited by the Chartered Institute of Logistics and Transport (CILT). Its structure, contents and qualifications are also compatible with CILT programmes, ensuring recognition by academic and business sectors across the UK and internationally.

Career options

Graduates may pursue opportunities in service and manufacturing sectors, railways, passenger transport companies, third-party logistics and local authorities, freight transport and shipping companies, and as consultants.

Find out about the teaching and learning outcomes here - http://www2.gre.ac.uk/__data/assets/pdf_file/0010/645382/Transport-and-Logistics-Management-MA-PGDip-P11664.pdf

Read less
This degree is designed for graduates wishing to start, or further develop, careers in marketing. Read more
This degree is designed for graduates wishing to start, or further develop, careers in marketing. It explores the principles, theoretical concepts and practice of marketing within the context of business and management and will focus on developing academic and applied skills in Marketing including advertising, brand management and loyalty, customer service, public relations and market research.

For the Advanced Taught Programme students will choose four Applied Business Projects from a list which currently includes the following titles:

1. e-Business and Value Chain
2. Human Resource Management
3. International Business
4. Investment and Private Banking
5. Operations Management
6. Business Planning

Compulsory modules:

Marketing Strategy: This module critically evaluates the contributions of various schools of thought in marketing, and examines the relevant analytical models and management practices, with emphasis on the strategic importance of marketing to all organisations.

Management Research: This module analyses the philosophical basis for research in the management sciences, and examines a number of key methodological issues and approaches. Research designs for both quantitative and qualitative research methodologies are developed, including interviews, case studies, focus groups, surveys and experiments.

International Marketing: The globalization of companies is the involvement of customers, producers, suppliers, retailers and other stakeholders in the global marketing process. International marketing reflects the trend of companies selling products and services across national boundaries. This module provides an overview of contemporary international marketing issues and trends as well as the international marketing planning process. On completion, students will be conversant with the theories, instruments, realities, debates and recent developments in the field, and be capable of researching, devising and applying solutions to key decisions regarding international market entry strategies and the development and management of global brands.

Consumer Behaviour in a Global & Digital World: This module will introduce students to the main theories which purport to explain consumer behaviour from the perspective of gaining an understanding of the consumer as an individual as well as how consumers are influenced by their cultural environment. Given that the internet has become an essential part of modern day life this module will provide students with an understanding of how consumer behaviour is impacted as a result of changes in the way goods and services are marketed and sold online. This module also examines the critical issues and trends whereby the internet has changed consumer behaviour spanning across traditional/geographic boundaries.

Finance for Managers: This module is designed for those who aim to achieve a basic understanding of financial management and control, and who require an understanding of finance in order to manage an organisation effectively. Financial planning and control are central themes, as well as the appraisal techniques of investment projects.

International Marketing Communication: This module examines the processes by which integrated marketing communications (IMC) programs are planned, developed and executed. Individual communication vehicles included in an Integrated Marketing Communication plan are explored.

Optional modules (choose 2):

Your optional modules must include AT LEAST ONE of the following:

International Strategic Management: This module analyses strategic decision-making within business. You will develop a critical understanding of the strategic processes of business management, the interconnections with the functional domains of marketing, human resource management and corporate finance, and the management of knowledge systems.

Organisations and People: This module examines key issues arising from contemporary research in organisational behaviour (OB) and human resource management (HRM). It provides an integrated analysis of management, organisations and people, developing the conceptual, strategic and practical skills necessary for managers in complex, global organisational contexts.

Other optional modules include:

New Venture Creation: This module examines the processes whereby organisations and individuals develop and utilise their knowledge bases. Successful knowledge management hinges on people, culture and technology. As such it has professional and academic links with organisational behaviour and organisational learning.

Knowledge Management: This module examines the processes whereby organisations and individuals develop and utilise their knowledge bases. Successful knowledge management hinges on people, culture and technology. As such it has professional and academic links with organisational behaviour and organisational learning.

Contemporary Issues in Management: This module develops several theories and concepts in contemporary management theory and practice. It provides a detailed and critical analysis of management, further developing the conceptual, strategic and practical skills necessary for managers in complex, global organisational contexts.

Marketing Financial Services: This module surveys the tools of modern financial services marketing, focussing on the key methods of financial services marketing in the acquisition of customers and sale and distribution of financial services. The module progresses considering consumer behaviour, the changing customer demands, consumer heuristics and biases and ways in which financial services marketing has succeeded and failed.

Public Sector Management: This module identifies the distinctive characteristics of the public sector in a competitive market-driven environment. Organisational forms in the public sector are reviewed, in the light of the changing culture of public services, competition, best value and public expectations.

Global Business and Culture: This module will enable students to develop a systematic understanding of the challenges of managing across national boundaries. Culture is assessed in the context of a range of contemporary classifications and discussed in a variety of conceptual, methodological and practical situations relating to the measurement and application of culture at various levels of analysis (national, industry, corporate, individual). On completion, students will be conversant with the theories, instruments, realities, debates and recent developments in the field, and be capable of researching, devising and applying solutions to key decisions involving culture as an input. Case studies are used to illustrate the complexities of cross-cultural negotiations, international expansion, and cross-border alliances/ mergers & acquisitions.

International Business: This module analyses the conditions in the international environment that drive trade between nations involving multinational enterprises (MNEs), small and medium-sized enterprises (SMEs) and the public sector.

Read less
Goods are produced for consumers. But how do those goods become finished products and get to where they need to go? Supply chain management masterminds the flow of goods. Read more
Goods are produced for consumers. But how do those goods become finished products and get to where they need to go? Supply chain management masterminds the flow of goods. Raw materials must be stored and catalogued, transformed into usable inventory, and, once finished and given the stamp of approval, must be moved from the point of origin to the point of consumption. The movement of goods is a skillfully designed labyrinth of interlinking networks, channels, and connecting points, with the customer situated at the end of that supply chain. The goal is to satisfy customer demand and optimize the number of organizations in satisfying that demand, while reducing managerial control of daily logistics operations. Less control and more supply-chain partners led to the original concept of supply chain management. The consumer expects dependable and efficient service and assumes the product will arrive in good time and in perfect condition. The manager of the supply chain must ensure that the journey from product inception to customer reception runs without a hitch.

The Master of Science (M.S.) in Management is offered by the Department of Management in the Jennings A. Jones College of Business. This program, with three concentrations, offers students planning, communication, and ethical decision-making skills through experiential learning in which they will find themselves in the trenches of the real-world work environment. Each concentration—Supply Chain Management, Social Innovation and Not-for-Profit Management, and Organizational Leadership—includes a capstone project in which students will partner with an organization in the industry or non-profit sector.

Career

It was once noted that supply chain management deals with a product from cradle to the grave. Supply chain management borrowed from the process known as logistics, which emerged as a procedure in World War II as part of an effort to deliver the right amount of supplies to the troops in the trenches. The supply chain concept, however, focused on the inception of the product, as far back as the design stage, and followed that product all the way through marketing and customer service. The largest Fortune 500 Company, Wal-Mart, owes much of its success to making supply chain management a science. Examples of career opportunities include areas such as:

Corporate upper-level management
Customer relations
Distribution
Government
Healthcare
Logistics
Manufacturing
Procurement
Sourcing
Transportation/trucking/railroad/air/ocean freight/private carrier
Warehousing/inventory

Because this program is relatively new, employer information is still being compiled. Following are examples of employers of Management graduates and Career Fair participants:

American Cellular
Automatic Data Processing
CalsonicKansei North America
Chick-Fil-A Murfreesboro
Consolidated Electrical Distributors, Inc.
Enterprise
Ettain Group
Insight Global, Inc.
Internal Data Resources
Liberty Mutual
Modern Woodmen of America
Nissan North America
Northwestern Mutual Financial Network
PepsiCo Foodservice
Sherwin-Williams
State Farm Insurance
Target Stores
Tennessee Valley Healthcare System (VA)
The Hershey Company
Walter Meier Manufacturing

Read less
The Design Management course provides the opportunity for you to develop an advanced understanding of the practical application of design thinking and design strategy applied within an organisational, business and global context. Read more
The Design Management course provides the opportunity for you to develop an advanced understanding of the practical application of design thinking and design strategy applied within an organisational, business and global context.

In the corporate world design managers oversee the development of products and services and manage the innovation process workflow. However, they also have a significant strategic role in managing the articulation of a business strategy, product and service values, requiring continuous improvement of the customer experience and often involving the management of external specialists. Additionally, they may be engaged in broader organisational development issues.

Students studying Design Management Innovation will focus on design thinking, research methods and the development of management, leadership and change management skills. In addition to operational management they will also focus on design thinking approaches to organisational change, behavioural change and transformation programmes.

The MDes Design Management Innovation draws on current Ravensbourne research. This includes rapid prototyping (an increasingly important operational aspect of the design process); business start up; team building and team dynamics; and the more strategic area of new business model development.

You will work regularly with peers from different disciplines to develop interdisciplinary skills and develop your own approach to design leadership, management and innovation. Major emphasis is placed on developing your own specialist subject in order to create original solutions to social challenges, consumer behaviour, organisational and leadership issues. You will be encouraged to engage proactively in the wide range of activities and events and in the opportunities for cross-disciplinary learning offered at Ravensbourne. Of particular importance is industry engagement through live project briefs and work placements.

Course aims

- To understand the role of design management as a business discipline balancing both leadership roles in terms of innovation, the creation of vision and future directions and management roles in terms of using specific tools, methods and techniques.
- To approach leadership, organisational and enterprise development from the perspective of design thinking and creative innovation.

Study units

Stage One: developing a knowledge base and new reference points - introduces you to a range of theories and practices in the strategic use of design and innovation, with a particular focus on the method of design thinking in the global context and how it relates to design management.

- Unit 1: Cultural and Contextual Design Studies
- Unit 2: Practical Application of Design Thinking in Design Management
- Unit 3: Managing Design in a Global Society and Economy

Stage Two: putting new learning into a professional context – develops the practical application of design thinking with a focus on innovation and industry-oriented professional practice based on design management. It also extends your innovation and leadership toolkit.

- Unit 4: Professional Practice in Management and Consulting
- Unit 5: Strategic Design and Innovation
- Unit 6: Studio Practice

Stage Three: evaluating and advancing existing knowledge

Unit 7: Major Project.

Programme Aims of the Master of Design

The Master of Design programme aims to provide the opportunity for you to develop creative thinking and innovative strategies through an advanced understanding of the practical application of design thinking and design strategy to management and organisational leadership, in order to equip you with the knowledge and skills to apply your learning in a global context. In particular, this programme aims:

- To equip you with an advanced knowledge and understanding of the contextual background to, and developments in design thinking and to reflect on that learning in order to advance your own practice and subject area and to innovate.

- To develop effective managers and leaders with effective design management skills who through creativity and global awareness are able to influence and create positive change in their organisations whether at an operational or a strategic level.

- To equip you with independent study skills that support research, practice and professional development and allow you to continue developing as life-long learners throughout their professional lives maintaining contact with emerging practice from a variety of fields.

- To provide a stimulating environment, which is supportive, flexible and collaborative and allows you to develop your potential.

- To develop a high level of professionalism and confidence to initiate and lead complex design projects involving diverse disciplines and business functions.

Read less
Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking. Read more

Designed for

Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

The Course Provides

During the course you’ll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. You will understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.

Enrolment on the MSc Service Management and Design gives you the opportunity to take the short “Lean Six Sigma Green Belt” course in addition to your Masters programme.

Course Content

Core Modules:
1. Service Design and Delivery
2. Reputation and Relationship Management
3. Service Support Technologies
4. Leading Change
5. Financial Analysis and Control Systems
6. Project Planning, Management and Control
7. Organisations, People and Performance

Plus two elective modules from the full list of modules.

Learning Style

The taught component of the course is a mixture of lectures, seminars, technology-enabled learning, syndicate/group work, practical work and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

Our degree was developed within the Service Systems Research Group at WMG, working alongside leading companies such as IBM, Rolls-Royce and BAE Systems. You’ll join our collective drive to actively shape research and teaching in this area. It is particularly relevant for the ‘servitisation’ of manufacturing companies, but is not sector-specific and is equally applicable to public sector, healthcare, financial services, oil and gas, tourism and a broad range of other industries.

Read less

Show 10 15 30 per page



Cookie Policy    X