• University of Cambridge Featured Masters Courses
  • Ross University School of Veterinary Medicine Featured Masters Courses
  • Swansea University Featured Masters Courses
  • Anglia Ruskin University Featured Masters Courses
  • University of Southampton Featured Masters Courses
King’s College London Featured Masters Courses
Nottingham Trent University Featured Masters Courses
Cass Business School Featured Masters Courses
Queen’s University Belfast Featured Masters Courses
Aberdeen University Featured Masters Courses
"customer" AND "service"×
0 miles

Masters Degrees (Customer Service)

We have 135 Masters Degrees (Customer Service)

  • "customer" AND "service" ×
  • clear all
Showing 1 to 15 of 135
Order by 
Service Design has become the new frontier for designers who want to make a difference at scale, and in so doing advance the discipline of design. Read more

Service Design has become the new frontier for designers who want to make a difference at scale, and in so doing advance the discipline of design. The service sector represents almost 80 per cent of the advanced economies, and in recent years the role of design in transforming both public and private sector services has become widely recognised. The programme at the Royal College of Art is the leading specialist service design programme worldwide and with around 80 students and researchers and 10–12 live projects at any time, it’s almost certainly the largest dedicated service design studio globally.

Students emerging from the programme are finding immediate employment as service designers as industry and governments seek to transform their customer and citizen experience. We’ve just enhanced our programme by creating three new platforms for service design. The first is Service Innovation, which focuses on developing citizen and customer centric solutions to address immediate social, cultural and economic challenges. The second, Envision, not only speculates on the future of healthcare, education, retail, banking, transportation, but uses future forecasting techniques for society, culture and technology to design service experiences for the next decade and beyond. The final platform, Public Service and Policy, brings together social and political science with design to transform public service provision as well as government policy

The RCA Service Design programme offers a two-year MA in Service Design as well as opportunities for MPhil and PhD research. Right from the start, students are immersed in the unique interdisciplinary environment of the RCA, enabling them to become specialists in service design while participating in the exciting design education environment of the School of Design. Students are taught by the leading practitioners of the discipline, as well as by pioneers of service design from industry and academia.

To ensure the programme teaches the complete skills required for service design, it is delivered in association with Imperial College London, enabling students to complement their skills in service design by participating in Imperial’s MBA programme, as well developing their competence in digital technology with Imperial’s department of computing.

The programme combines lectures, workshops and projects grounded in empirical evidence drawn from ‘real world’ practice as well as theory. Students undertake group and individual projects that tackle the different domains of public service provision, consumer and business services, in partnership with leading service sector companies and public sector organisations.

As a result alumni graduating from the programme are joining leading design firms such as Engine, Fjord, IDEO and Livework, professional services firms including McKinsey and IBM Business Consulting Services, government departments including UK Trade and Industry, the Ministry of Justice and the Cabinet Office, as well as multinational corporations such as Jaguar, Barclay’s, Royal Bank of Scotland and Tesco.



Read less
In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context. Read more
In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context.

The Leadership and Service Management programme aims to engage students in applied research and scholarship to support the design, engagement and transformation of service organisations. The programme will concentrate on the links between the major business functions and their role in the service sector. The programme will address business and management issues from the service sector in general (rather than from one sub-sector) with an emphasis on different service sub-sectors learning from each other.

See the website http://www.lboro.ac.uk/departments/sbe/executive-education/programmes/accredited/lsm/

The programme aims to:
- Develop individual skills and prepare participants for management career progression in the service sector, mainly through development of both their technical knowledge and skills, and their conceptual and analytical abilities;

- Develop the people management skills of participants to enable them to deal effectively with a range of managerial issues relating to individuals and teams;

- Develop skills to design, evaluate and develop service systems

- Provide insights into the field of business management for private, public, and third sector services operating in the dynamic context of support services;

- Enable participants to see ways in which theory can be applied in practice to complex issues with the aim of improving business and management practice;

- Develop and manage customer-facing service skills and the engagement and transformation of service organisation.

The Leadership and Service Management programme is specifically designed for experienced managers seeking to develop practical skills whilst working towards a university award. The programme prepares participants for management career progression in the service sector.

Structure

The programme is offered on a part-time basis. The minimum period of study for the award of MSc is thirty calendar months. The minimum period of study for the award of Postgraduate Diploma is eighteen months.

Delivery

The Diploma programme is part-time and will normally extend over a period of 18 months. It involves a combination of short courses, distance learning and work-based assignments and projects. The programme is delivered via block release and learning methods are tailored to participants' needs. The MSc element of the programme is delivered over a period of 12 months and involves a series of taught sessions covering research methods and project design.

Content

The programme starts with an induction event, and consists of a number of core modules covering the essential elements contributing to business competitiveness, as well as three modules which explore service design, evaluation and delivery.

To ensure maximum relevance and usefulness to both the participant and organisation, the topic of work-based assignments and projects is agreed between the participant and the University, to address a specific issue which is impacting on the participant's area of work.

Core modules:
- Financial Management
- Managing and Leading People
- Operations Management
- Marketing Management
- Service Marketing
- Service Operations
- Service Strategy

Find out how to apply here http://www.lboro.ac.uk/departments/sbe/executive-education/apply/

Read less
Paris School of Business is located in the heart of Paris, one of the most visited cities in the world. Moreover, Paris is world-famous for its hospitality and tourism industries. Read more
Paris School of Business is located in the heart of Paris, one of the most visited cities in the world. Moreover, Paris is world-famous for its hospitality and tourism industries. As such, Paris is in the ideal location for you to learn from industry leaders in the hospitality and tourism sector and interact with experts and professionals.

This Msc in Hospitality’s curriculum is based on a strong Business core comprising essential business management disciplines, such as Marketing Management and International Business. Another set of courses specifically are focused on the hospitality industry: Hotel Distribution, Customer Service Excellence, etc.

Paris School of Business’ Msc in Hospitality has an emphasis on first-hand experience:
• Company visits
• Business tours and trips (world famous Hotels in Paris and London, Internal Tour Operators)
• Conferences

Business Core:
• Hospitality Actors & Markets
• Marketing Management
• Strategic Management
• International Business
• Financial Management
• Digital Business
Leadership & Professional Skills Modules:
• Leadership & Management; Cours Florent Seminar
• Career Management
• Business Game
• Research Methodology
• Advanced Productivity Digital Tools
• Business Tours

Advanced Core Component:
• Hotel Distribution
• Hospitality Markets Strategies
• F&B Cost Control
• Hospitality, Tourism & Wellness
• Hospitality Uniform System of Accounts
• Service Quality Management
• Human Resources in Hospitality Markets
• Customer Service Excellence

Job opportunities

• Purchasing Manager
• Product Manager
• Export Manager
• Visual Merchandiser
• Hotel Manager
• Entrepreneur

Read less
Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. Read more

Course Outline

Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus, the best firms now bundle customer-centred service with a manufactured product and create service centred solutions. Some, like IBM have moved completely to service and solutions.

Service Management as a body of knowledge has made immense progress in the last decade. Economies are more and more service-focused and it has become imperative to study all aspects of managing service. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and to have established a track-record of success.

Find out more about our Business School on http://www.buckingham.ac.uk/business.

Teaching Method

Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.

We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.

Modules available on this course

• Dissertation
• Financial Information for Business / Accountability, Responsibility and Governance / Business Simulation
• Integrated Service Management and Marketing
• Managing People Across Cultures
• Managing People and Leadership in Services
• Practical Research Methods
• Project Management
• Service Operations

Read less
What is digital service design? It’s the art of building customer experiences with a strong digital element. This new multi-disciplinary course is designed to help graduates develop cutting-edge user experience design techniques for designing digital products and services. Read more

About the course

What is digital service design? It’s the art of building customer experiences with a strong digital element.

This new multi-disciplinary course is designed to help graduates develop cutting-edge user experience design techniques for designing digital products and services. The course features close integration with leading digital companies to help you develop deep knowledge of both design theory and practice as well as to equip you for employment in the digital sector.

The course has been designed in collaboration with Wilson Fletcher, a leading digital design studio, to closely mirror current professional practices. In the course, you will have the opportunity to apply for an industry internship at the end of your third term. Additionally, some of our digital design partners may also offer dissertation opportunities.

Aims

Brunel’s MSc course in Digital Service Design prepares you for roles in the fast-growing digital industry by providing a programme led by industry experts and practitioners.

By the end of the course you will be able to:

Generate ideas and turn them into viable concepts and working prototypes.
Work in multidisciplinary teams in a studio setting and take responsibility for your work.
Problem-solve and design for both user and business needs.
Understand the skills, tools and methodologies necessary to develop compelling strategies, products and services.
Design and develop experiences, products and services of high quality with digital media at their core.
Demonstrate a critical and practical understanding of the issues relevant to digital service design and their use in the context of modern industry and commercial environments.
Have a thorough and clear understanding of the methodologies and professional skills necessary for effective digital service design in a business environment.
Reflect – critically and in-depth – on relevant aspects of the state-of the art of both the practice and theory of digital service design.

Course Content

Typical Modules:

Digital Design Methodologies
Digital Innovation
Systems Project Management
Digital Service Applications
Research Methods
Data Visualisation
Dissertation

Special Features

Quality internships
You will have the opportunity to apply for an internship with a high-profile company.

As a result of enrolling on this course, you will have the opportunity to form a network of industry contacts which will be invaluable when you enter into the world of employment.

You will work on a number of individual and group practical projects based on real-world briefs.

You will develop the technical, interpersonal, creative and strategic skills needed to succeed in the digital service design industry.

A cutting edge programme
You will explore areas of design and rapid prototyping, innovation methodologies, interview and workshop facilitation, journey mapping, customer research methodologies, project management and how to develop and present actionable recommendations and much more.

Women in Engineering and Computing Programme

Brunel’s Women in Engineering and Computing mentoring scheme provides our female students with invaluable help and support from their industry mentors.

Teaching

You will be taught by our lecturers and practising researchers, through a mixture of lectures, seminars, lab sessions, guest lectures from industry experts, talks and workshops. We will thus be providing you with theory-based teaching that is based on up-to-date research in this exciting area.

Academics and guest lecturers on the course come from a wide variety of backgrounds and have experience working on high-profile projects at companies like Wilson Fletcher, Marks & Spencer, The Telegraph, W12, Virgin Media, BBH, IDEO, Friday, SapientNitro, RBS, Hugo & Cat etc.

Assessment

You will be assessed through a combination of coursework, examination and dissertation. You will also produce a portfolio of evidence for the Digital Design Methodologies module. Examinations are held in May.

Work Placements

This course is focused on employment and students have the opportunity to undertake an internship after they complete their dissertation. Digital design companies potentially offering internships include: Wilson Fletcher, ORM, Hugo & Cat, DDB, Furthermore, BBH, The Guardian, M&S, W12, Friday, UsTwo.

Selected students may also have the opportunity for a company-sponsored dissertation project in term three.

Read less
Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking. Read more

Designed for

Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

The Course Provides

During the course you’ll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. You will understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.

Enrolment on the MSc Service Management and Design gives you the opportunity to take the short “Lean Six Sigma Green Belt” course in addition to your Masters programme.

Course Content

Core Modules:
1. Service Design and Delivery
2. Reputation and Relationship Management
3. Service Support Technologies
4. Leading Change
5. Financial Analysis and Control Systems
6. Project Planning, Management and Control
7. Organisations, People and Performance

Plus two elective modules from the full list of modules.

Learning Style

The taught component of the course is a mixture of lectures, seminars, technology-enabled learning, syndicate/group work, practical work and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

Our degree was developed within the Service Systems Research Group at WMG, working alongside leading companies such as IBM, Rolls-Royce and BAE Systems. You’ll join our collective drive to actively shape research and teaching in this area. It is particularly relevant for the ‘servitisation’ of manufacturing companies, but is not sector-specific and is equally applicable to public sector, healthcare, financial services, oil and gas, tourism and a broad range of other industries.

Read less
As more public services are supplied by the commercial sector, contract management is becoming a growing area of expertise. Read more
As more public services are supplied by the commercial sector, contract management is becoming a growing area of expertise. Aimed at those working with Public Private Partnerships (PPP) and Private Finance Initiatives (PFI), this course will give you the expert skills you need to negotiate, manage and deliver framework agreements and term contracts while upholding the highest levels of customer service.

Many public services are now outsourced and there is growing support from the Local Government Association to improve the contract management skills of those working in local authorities. You will analyse case studies and focus on examples from your own workplace to gain an understanding of how you can modify the contracts you handle.

We will develop your legal knowledge and help you make improvements to existing contracts, encouraging you to seek innovative ways of working. You will explore different strategies for resolving client-contractor and supplier conflict so that existing contracts can be successfully renegotiated.

Whether you are a public sector professional or a supplier of services, working collaboratively with your tutors and fellow students will allow you to learn from the experiences of others. You will examine different problem-solving and communication strategies which you can then apply in your own workplace.

Visit the website http://courses.leedsbeckett.ac.uk/contractmanagement_apd

Mature Applicants

Our University welcomes applications from mature applicants who demonstrate academic potential. We usually require some evidence of recent academic study, for example completion of an access course, however recent relevant work experience may also be considered. Please note that for some of our professional courses all applicants will need to meet the specified entry criteria and in these cases work experience cannot be considered in lieu.

If you wish to apply through this route you should refer to our University Recognition of Prior Learning policy that is available on our website (http://www.leedsbeckett.ac.uk/studenthub/recognition-of-prior-learning.htm).

Please note that all applicants to our University are required to meet our standard English language requirement of GCSE grade C or equivalent, variations to this will be listed on the individual course entry requirements.

Careers

If you are already working in contract management, this course will strengthen your abilities and give you the confidence to get the best from your suppliers. You will gain transferrable skills that are in high demand across the public and private sectors, preparing you to take responsibility for coordinating and managing contracts and partnerships. There is also the option to continue your studies by progressing on to our MSc Strategic Project Management.

- Client Representative
- Contract Manager
- Procurement Officer

Careers advice:
The dedicated Jobs and Careers team offers expert advice and a host of resources to help you choose and gain employment. Whether you're in your first or final year, you can speak to members of staff from our Careers Office who can offer you advice from writing a CV to searching for jobs.

Visit the careers site - https://www.leedsbeckett.ac.uk/employability/jobs-careers-support.htm

Course Benefits

You will be inspired by experts - each member of your course team has more than 20 years' experience in industry and they will use their knowledge of commercial supply chains to inform your teaching and bridge the gap between the public and private sector. The team are also involved in research and consultancy in this area which will feed into your teaching.

We have fantastic links with the public sector and their suppliers and regularly invite guest speakers from industry to share their experiences. Previous visitors have included employees of the Office of Government Commerce, who support procurement and acquisition in the public sector, and Morgan Sindall, a leading UK construction group. This industry input keeps your teaching current and makes sure your knowledge is always up to date.

We've designed this course to support you every step of the way. Taught at weekends to fit around your work commitments, you will also be offered tips on writing academic essays and examine previous assignments to get a clear picture of what is expected from you.

Core Modules

Contract Administration & Finance
Gain an understanding of the core principles in a contract and how to administer contracts. You will examine contract theory, principles and clauses, legal requirements for contract administration and financial control.

Contract Management & Monitoring Performance
Discover ways to evaluate, design and implement systems to measure and monitor the service provision provided by your contracts from both the service provision and supplier perspective.

John Heathcote

Senior Lecturer

"There is a reciprocal learning environment between the students and myself. My students have exposed me to problems they are having in the workplace and using my experience we've worked together to propose a solution."

John is an expert in European project and contract management. From utility engineering capital projects, to supply chain management specialising in partnership framework contracts, he has more than 20 years' experience in industry. John is also the current chair of the Association for Project Management’s Value Management Specific Interest Group.

Facilities

- Library and online resources
Our library is one of only a handful of university libraries in the UK that are open 24/7 every day of the year. However you like to study, the libraries have got you covered with group study, silent study, extensive e-learning resources and PC suites.

- Learning spaces
Your teaching team are based in Northern Terrace, a short walk from Leeds city centre. This is a learning hub for our Built Environment and Engineering students, so you can spend time here sharing ideas with classmates and your tutors.

Find out how to apply here - http://www.leedsbeckett.ac.uk/postgraduate/how-to-apply/

Read less
Getting the right product to the right place in the right quantity at the right time, in the best condition and at an acceptable cost is the challenge of logistics. Read more
Getting the right product to the right place in the right quantity at the right time, in the best condition and at an acceptable cost is the challenge of logistics. It is an area that embraces purchasing and supplier management, materials management and manufacturing, inventory management and warehousing, distribution and transport, and customer service.
The demand for logistics professionals outstrips supply, so there are excellent opportunities for rapid career progression for those with the drive to succeed. Careers in logistics and supply chain management offer early responsibility, exciting challenges with good pay and opportunities to travel.

UWTSD offers the following CILT accredited qualifications from ranging from Level 3 to Level 6. For detailed information on the content of each course search ‘CILT’ on the UWTSD website.

The Level 3 Certificate is taught as an online course only. The Level 5 Diploma can be taught face to face in a classroom setting but is also available as a purely online course. The Level 6 Advanced Diploma is only taught face to face in a classroom setting.

For classroom based courses the start date is September and is subject to minimum numbers. Online learning can be undertaken throughout the year, contact the tutor for more information.

Level 3 (QCF) Certificate in Logistics and Transport (Online only)

• Supply Chain Stream
Management
Warehousing
• Transport Stream (Freight)
Management
Road Freight Transport
• Transport Stream (Passenger)
Management
Passenger Transport Coordinator

Level 5 professional Diploma In Logistics and Transport (Online/Classroom)

• Supply Chain Stream
Management
Supply Chain Management
Inventory
Project Management
• Transport Stream (Freight)
Management
Transport Operations
Transport Planning
Movement of Goods
• Transport Stream (Passenger)
Management
Transport Operations
Movement of People
Transport & Society

Level 6 Advanced Diploma in Logistics and Transport (Classroom only)

• Logistics and Transport in Strategic Context
• Leadership & Strategic Management in Logistics and Transport
• Strategic Network Planning in Logistics and Transport
• Delivering Strategic Performance in Logistics and Transport
• Research Methods and Professional Practice in Logistics and Transport

Read less
The MSc Marketing Management program is delivered in Grenoble and London - http://en.grenoble-em.com/grenoble-vibrant-and-welcoming. Read more

Objectives

The MSc Marketing Management program is delivered in Grenoble and London - http://en.grenoble-em.com/grenoble-vibrant-and-welcoming

Marketing is changing and we will equip you, as New Marketing Professionals, to meet the highest standards of successful organizations. You will be capable of understanding the demands of business and translating these needs into up-to-date marketing programs that build long-term customer relationships and generate long-term growth.

4 COMPELLING REASONS TO CHOOSE THIS PROGRAM

- Our graduates are sought after by leading organizations for internships and permanent positions.
- AMBA, AACSB, EQUIS-accredited School
- A Top European Business School - http://en.grenoble-em.com/rankings

Program

After an introduction to the general business environment, the program covers the fundamentals of marketing and the methodology of marketing planning.

Specific areas such as digital marketing, customer intelligence and business to business marketing are also covered. Course content places emphasis on current trends in marketing, as well as key issues that marketing professionals face.

The program combines academic theory and a practical approach through case studies and real live examples to provide a hands-on approach.

The continual development of critical thinking and analytical skills enables graduates to make sound strategic marketing decisions at managerial level in an international environment. The MSc Marketing Management also focuses on soft skills such as presentation techniques and intercultural communication - indispensable assets for effective management in multicultural environments.

Introduction Week

- Moodle e-learning platform
- Library and Computing Services
- Administrative Issues
- Alumni Association

Program Content

COURSE CONTENT

The first year of the Master is a fulltime year in Grenoble or London.
The program covers four key areas of study for Marketers, each of the 19 modules follow a logical connection to the one before.

- Strategic Management (6 modules)
- Marketing Management (8 modules)
- Digital Marketing (2 modules)
- Business Fundamentals (3 modules)

The content of the program may be adapted from year to year to take into account the needs of industry. Class attendance is compulsory.

Integrative Marketing Case Study

Using an existing business, the “Live Business Case” will provide the students with the opportunity to pull together all the aspects of the program. Students will analyze a marketing problem in the Company and use their skills and knowledge to solve issues and propose solutions. This takes place in small groups and in a limited time. Assessment for the case study will be based on a group assignment with a group presentation to the Company.

At the end of the one-year full time part of the program, each student will be required to complete a Final Management Project of approximately 20,000 words in length, under the guidance of a GGSB tutor.

To successfully complete the Final Management Project, you are required to address a particular research question or knowledge gap in the field of your study. This will be business oriented and coherent with your program's objectives. A student may choose to write his/her project on a topic grounded in his/her internship experience.

Careers

Graduates of the MSc Marketing Management program are qualified for positions such as:

MARKETING

- Marketing Executive
- Product Manager
- Brand Manager
- Sales Promotion Account Executive
- PR Account Executive
- Marketing Manager

ADVERTISING

- Account Executive
- Account Manager
- Account Planner
- Media Buyer
- Media Planner

MARKET RESEARCH

- Market Researcher
- Research Executive
- Senior Researcher

RETAILING, LOGISTICS & SALES

- Retail Buyer
- Retail Merchandiser
- Customer Service Manager
- Retail Manager
- Sales Executive
- Sales Manager
- Logistics Executive
- Logistics and Distribution Manager

Internships

MSc Marketing Management students spend their internships in prestigious international companies:

- Xerox Research Center Europe
- Warner Home Video
- Hewlett Packard
- Schneider Electric SAS
- Evergreen Laurel Hotel
- Cartier International
- Salomon
- Adidas France
- HP France
- Coca Cola
- Amadeus SAS
- Siemens Transmission & Distribution

Internships include: Assistant Key Account Manager, Assistant Program Manager, and Marketing Assistant, among many others.
Interns put their marketing knowledge into practice not only in marketing departments but also in sales, B2B sales, exports, and press and advertising.

Admission

This program is suitable for graduates from a wide range of disciplines. Prospective students should have excellent written and oral communication skills, strong interpersonal skills, and the motivation to pursue an international career.

Experienced managers already working in marketing positions will also benefit from this program by acquiring a formal qualification and training in the theory and concepts needed to advance their marketing careers

ENTRY REQUIREMENTS

- Bachelor-level undergraduate degree in any subject with good grade average.
- Work experience is not compulsory.
- Fluency in English (see test requirements below).
- GMAT is not required for this program.

Read less
Are you looking for a Masters-level qualification that will open doors to jobs and promotions in the field of data analytics? This 2-year Masters course combines core modules in information science with specialised modules in Database Modelling as well as Statistics and Business Intelligence. Read more
Are you looking for a Masters-level qualification that will open doors to jobs and promotions in the field of data analytics? This 2-year Masters course combines core modules in information science with specialised modules in Database Modelling as well as Statistics and Business Intelligence.

As part of the focus on data analytics, you will cover topics such as how to design and manipulate databases with relational algebra and SQL. You will also analyse (big) data in order to improve organisational decision-making, using techniques such as regression analysis, clustering, distance measures, probability and distributions.

In the second year, for one semester, you’ll undertake an internship, study in another country or join a research group. This valuable experience will enhance your employability and further develop your theoretical and practical skills.

Internship
This option offers the opportunity to spend three months working full-time in one of the many companies/industries with which we have close links. You may be able to extend this over more than one semester in cases where it is adjacent to a vacation period. We will endeavour to help those who prefer this option to find and secure a suitable position but ultimately we are in the hands of the employers who are free to decide who they take into their organisation.

Research
If you take this option, you will be assigned to our Computer Science and Informatics Research Group. There is every possibility that you may contribute to published research and therefore you may be named as part of the research team, which would be a great start to a research career.

Study Abroad
We have exchange agreements with universities all over the world, including partners in Europe, Asia, the Americas and Oceania. If you take the Study Abroad option, you will spend a semester at one of these partners, continuing your studies in English but in a new cultural and learning environment. Please note that this option may require you to obtain a visa for study in the other country.

All of Northumbria’s information science postgraduate courses are accredited by the Chartered Institute of Library and Information Professionals. This accreditation makes our courses stand out and enhances their credibility and currency among employers, and is also crucial for progressing to Chartership status once qualified.

Learn From The Best

Our teaching staff include cutting-edge researchers whose specialisms overlap with the content of this course, helping ensure that teaching is right up-to-date. Specialisms include big data, data mining, decision-making, digital literacy, information behaviour, information retrieval systems, recommender systems, and the link between information science and cognitive psychology.

Our eminent academics have written books that regularly appear on reading lists for information science courses at universities all over the world. They also work as external examiners and reviewers of courses at other UK and non-UK universities.

Our course is delivered through the Northumbria iSchool, which is one of only six iSchools in the UK. A hallmark of an iSchool is an understanding that expertise in all forms of information is required for progress in science, business, education and culture. This expertise must cover the uses and users of information, the nature of information itself, as well as information technologies and their applications.

Information Science at Northumbria was established over 70 years ago and has developed in close collaboration with the profession. That dynamic working relationship has allowed us to not only reflect professional requirements, but also to be instrumental in understanding and shaping those requirements.

Teaching And Assessment

Our teaching is linked to what you want to learn and also to what you need to learn in order to achieve greater success in information science. Our long established relationship with employers ensures that you receive the most relevant and up-to-date knowledge to bring innovation, relevance, ethical sensitivity and currency to all you do. There is an emphasis on learning by doing; coursework will include projects, portfolios of work, reports and presentations as well as essays. All this helps you to make sense of the subject, getting a clear understanding of important concepts and theories.

The Advanced Practice semester will be assessed via a report and presentation about your internship, study abroad or research group activities.

While some assessments contribute to your final grade, there are other assessments that are provided purely to guide your progress and reinforce your learning. You can expect both your tutors and your peers to provide useful comments and feedback throughout the course.

Module Overview

Year One
KC7013 - Database Modelling (Core, 20 Credits)
KC7020 - Information Organisation and Access (Core, 20 Credits)
KC7021 - Statistics and Business Intelligence (Core, 20 Credits)
KC7022 - Information Systems and Technologies (Core, 20 Credits)
KC7023 - Research Methods and Professional Practice (Core, 20 Credits)
KC7024 - User Behaviour and Interaction Design (Core, 20 Credits)

Year Two
KC7026 - Masters Dissertation (Core, 60 Credits)
KF7005 - Engineering and Environment Advanced Practice (Core, 60 Credits)

Learning Environment

Northumbria uses a range of technologies to enhance your learning, with tools including web-based self-guided exercises, online tests with feedback, videos and tutorials. These tools support and extend the material that is delivered during lectures, and are available anywhere anytime. Group work and peer interaction feature prominently in our learning and teaching, this reflects the practices you’re likely to encounter within the working environment.

You will have 24/7 term-time access to Northumbria’s library, which has over half a million print books as well as half a million electronic books available online. Our library was ranked #2 in the Times Higher Education Student Experience Survey for 2015 and, since 2010, it has been accredited by the UK Government for Customer Service Excellence.

The University has advanced search software and database tools, including NORA Power Search that allows you to use a single search box to get fast results from across a wide and reliable range of academic resources. The use of such software and tools is an important aspect of our information science courses.

Give Your Career An Edge

This course is accredited by the Chartered Institute of Library and Information Professionals. This reflects the relevance of the curriculum, which is informed by contact with employers and close professional links.

The topics and activities in the course have a strong emphasis on employability. For example you will develop skills in how to analyse, monitor and evaluate user behaviour. You will also learn how to evaluate and use a range of appropriate technologies for solving problems and supporting decision-making in organisations. Your knowledge and practical skills will help you take a lead on research-informed approaches that give organisations and professionals a valuable advantage.

The Advanced Practice semester will help you develop a track record of achievement that will help you stand out from other job applicants.

A two-year master’s course, like this one, will carry particular weight with employers. They’ll understand that you’ll have a deeper understanding of topics as well as more hands-on practical experience.

Read less
Are you looking for a distance learning course that gives you the flexibility to combine your existing job, or other commitments, with a Masters-level qualification in the field of data analytics? This course combines core modules in information science with specialised modules in Database Modelling as well as Statistics and Business Intelligence. Read more
Are you looking for a distance learning course that gives you the flexibility to combine your existing job, or other commitments, with a Masters-level qualification in the field of data analytics? This course combines core modules in information science with specialised modules in Database Modelling as well as Statistics and Business Intelligence.

Compared to the full-time on-campus version of this course, this Masters is taught via a flexible distance learning mode and it has a slightly extended duration of 16 months. This makes it very suitable for those who are already employed as information professionals, in addition to those looking to break into the sector for the first time.

All of Northumbria’s information science postgraduate courses are accredited by the Chartered Institute of Library and Information Professionals. This accreditation makes our courses stand out and enhances their credibility and currency among employers, and is also crucial for progressing to Chartership status once qualified.

Learn From The Best

Our teaching staff include cutting-edge researchers whose specialisms overlap with the content of this course, helping ensure that teaching is right up-to-date. Specialisms include big data, data mining, decision-making, digital literacy, information behaviour, information retrieval systems, recommender systems, and the link between information science and cognitive psychology.

Our eminent academics have written books that regularly appear on reading lists for information science courses at universities all over the world. They also work as external examiners and reviewers of courses at other UK and non-UK universities.

Our course is delivered through the Northumbria iSchool, which is one of only six iSchools in the UK. A hallmark of an iSchool is an understanding that expertise in all forms of information is required for progress in science, business, education and culture. This expertise must cover the uses and users of information, the nature of information itself, as well as information technologies and their applications.

Information Science at Northumbria was established over 70 years ago and has developed in close collaboration with the profession. That dynamic working relationship has allowed us to not only reflect professional requirements, but also to be instrumental in understanding and shaping those requirements.

Teaching And Assessment

Our teaching is linked to what you want to learn and also to what you need to learn in order to achieve greater success in information science. Our long established relationship with employers ensures that you receive the most relevant and up-to-date knowledge to bring innovation, relevance, ethical sensitivity and currency to all you do. There is an emphasis on learning by doing; coursework will include projects, portfolios of work, reports and presentations as well as essays. All this helps you to make sense of the subject, getting a clear understanding of important concepts and theories.

While some assessments contribute to your final grade, there are other assessments that are provided purely to guide your progress and reinforce your learning. You can expect both your tutors and your peers to provide useful comments and feedback throughout the course.

Learning Environment

As a distance learner you will have full access to our eLearning Portal, ‘Blackboard Learn’, which includes lecture materials, web conferencing, study notes, discussion boards, virtual classrooms and communities. Blackboard Learn brings together all aspects of course management as well as assessment and feedback. Simpler technology is also effective and there’s still the option to reach tutors through a quick telephone call!

You will also have online access to Northumbria’s library, which has half a million electronic books that you can read whenever or wherever you need them. Our library was ranked #2 in the Times Higher Education Student Experience Survey for 2015 and, since 2010, it has been accredited by the UK Government for Customer Service Excellence.

The University has advanced search software and database tools, including NORA Power Search that allows you to use a single search box to get fast results from across a wide and reliable range of academic resources. The use of such software and tools is an important aspect of our information science courses.

Research-Rich Learning

In fast-moving fields like information science it’s particularly important for teaching to take account of the latest research. Northumbria is helping to push out the frontier of knowledge in a range of areas including:
-Digital consumers, behaviours and literacy
-Digital socio-technical design
-Digital libraries, archives and records

As a student, you will be heavily engaged in analysing recent insights from the field of information science. You will undertake a major individual study that will require you to evaluate relevant literature as well as to develop your ideas within the context of existing research. Your study will be tailored to your particular interests but the underlying theme will be the relationships between information, people and technology. Many of our students publish their own research and present at professional and academic conferences, before or soon after graduating.

Give Your Career An Edge

This course is accredited by the Chartered Institute of Library and Information Professionals. This reflects the relevance of the curriculum, which is informed by contact with employers and close professional links.

The topics and activities in the course have a strong emphasis on employability. For example you will develop skills in how to analyse, monitor and evaluate user behaviour. You will also learn how to evaluate and use a range of appropriate technologies for solving problems and supporting decision-making in organisations. Your knowledge and practical skills will help you take a lead on research-informed approaches that give organisations and professionals a valuable advantage.

Your Future

Data analytics is firmly in the spotlight due to transformations in information science and the emergence of big data. As we look to the future, which will be marked by ever greater capabilities for data processing, and a rising expectation that major decisions should be based on data-driven insights, data analytics will become increasingly valued and rewarded.

On graduation, you will be well placed to take advantage of this trend. Employers are looking for information professionals who can develop new insights through mastery of their subject and critical scholarship. With your Masters qualification, you will be equipped to make a difference, advance your practice and make well-balanced judgements. You could work for a wide range of employers in the field of data analytics or you could progress in a career that you have already started. Your Masters qualification can also form the basis for further postgraduate studies at a higher level.

Read less
The emphasis of this Masters' programme is on the three key themes within eCommerce – hardware, software and business considerations. Read more
The emphasis of this Masters' programme is on the three key themes within eCommerce – hardware, software and business considerations.

Students will undertake a range of tasks associated with eCommerce in organisations, and will enjoy developing sophisticated solutions to eCommerce problems.

Course Overview

e-Commerce is now a mature industry in the UK and covers a wide range of skills. As well as technical skills, this area also covers marketing, advertising, sales order processing and customer service.

This programme is aimed at providing graduates with the knowledge and skills to enable them to satisfy the demands of employers by developing and enhancing their use of ICT, particularly in the area of eCommerce. This programme has a strong focus on data analysis and other factors that affect eCommerce such as law, marketing/social media, privacy, intellectual property, etc. Graduates will use their expertise to manage teams that design, implement, test and maintain innovative eCommerce based solutions in contemporary organisations.

Modules

Part 1:
-Data Mining (20 credits)
-Leadership and Management (20 credits)
-Managing Information Systems and Project (20 credits)
-Marketing and Web Analytics (20 credits)
-Research Methods and Data Analysis (20 credits)
-Web Technologies for e-Commerce (20 credits)

Part 2:
-Major Project (60 credits)

Key Features

This MSc programme is aimed at providing graduates with the knowledge and skills to enable them to satisfy the demands of employers developing and enhancing their use of ICT, particularly in the area of e-Commerce. It aims to enable graduates to improve their employment prospects and enhance their career development.

This programme is involved in areas of established, new and rapidly changing technologies. These technologies are also being introduced into areas where the existing workforce needs to be retrained and enhanced to take advantage of the opportunities arising, for example, the use of the Internet in developing and maintaining supply chains. The rapid advances, particularly in computer technology, over recent years have led to a demand from a wide range of employers for graduates with the knowledge and skills provided by this programme.

Assessment

Student work is assessed through a combination of coursework, lab based practical examinations and written examinations. The final mark for some modules may include one or more pieces of coursework set and completed during the module. Project work is assessed by a written report and oral presentation.

Career Opportunities

eCommerce continues to grow nationally and internationally. Graduates of this programme should be well placed to play a role in that expansion.

Although the UK already has a significant proportion of industries which rely on eCommerce, there remains a shortage of people with the relevant technical knowledge and skills to work in the industry. The skills and knowledge gained throughout the programme will prepare students for both employment within the eCommerce industry and within the computing area on a wider perspective.

The program is designed to allow the graduate of MSc eCommerce to work in a number of different roles. Graduates may seek roles on the business side of eCommerce, for example in marketing, or as an advisor to an eCommerce company. Other graduates may seek roles in software development. eCommerce is popular and is growing nationally and internationally. Graduates of this programme should be well placed to play a role in that expansion.

It is expected that graduates would seek positions such as:
-Web Designer
-Usability consultant
-e-Commerce advisor
-Marketing consultant
-Project manager

Read less
MSc Maintenance Management provides suitably qualified or experienced engineers of all disciplines with, modern cost effective maintenance management techniques for the efficient operation of all types of sophisticated, complex equipment. Read more
MSc Maintenance Management provides suitably qualified or experienced engineers of all disciplines with, modern cost effective maintenance management techniques for the efficient operation of all types of sophisticated, complex equipment.

Graduates of this programme can expect to find work in the areas of maintenance engineering/management, asset management, condition monitoring and reliability and safety engineering.

Description

Maintenance management has grown and developed into a significant major strategic issue for ensuring effective operation of plant and engineering systems in order to meet business objectives. The programme equips engineering graduates from a variety of disciplines with the knowledge and skills to allow them to become effective maintenance managers in a wide range of industries.

Maintenance plays a major part in ensuring the reliability of systems, planning availability of assets, health and safety, environment and product quality standards, customer service and other important areas. If these issues are not addressed, the survival of many organisations is at risk.

Historically, maintenance has been associated with the cost of labour and spare parts. With the advent of modern technology, maintenance has now evolved from a non-issue to a more strategic concern in most organisations. However, other factors such as reliability and availability, downtime and product quality can be key factors when measuring maintenance effectiveness. In addition, the objectives must be attained in accordance with environmental and safety regulations.

The programme provides suitably qualified or experienced engineers of all disciplines with, modern cost effective maintenance management techniques for the efficient operation of all types of sophisticated, complex equipment.

This course has several different available start dates and study options - for more information, view the relevant web-page:
JANUARY 2017 (Part Time) - http://www.gcu.ac.uk/ebe/study/courses/details/index.php/P00855-1PTAB-1617/Maintenance_Management_(January)?utm_source=ZZZZ&utm_medium=web&utm_campaign=courselisting

SEPTEMBER 2017 (Part Time) - http://www.gcu.ac.uk/ebe/study/courses/details/index.php/P00855-1PTA-1718/Maintenance_Management_(Part-time)?utm_source=ZZZZ&utm_medium=web&utm_campaign=courselisting

JANUARY 2018 (Full Time) - http://www.gcu.ac.uk/ebe/study/courses/details/index.php/P01009-1FTAB-1718/Maintenance_Management?utm_source=ZZZZ&utm_medium=web&utm_campaign=courselisting

JANUARY 2018 (Part Time) - http://www.gcu.ac.uk/ebe/study/courses/details/index.php/P00855-1PTAB-1718/Maintenance_Management_(Part-time)?utm_source=ZZZZ&utm_medium=web&utm_campaign=courselisting

Why Choose This Programme?

Today’s modern and efficient companies require top level maintenance strategies to match their investment. This impacts many industries particularly the advanced manufacturing technologies, transport industry, food production and the oil and gas industry.

This has resulted in a considerable gap between current maintenance skill set and the required skills and expertise needed to maximise the potential benefits from the use of technologies.

Assessment

The taught modules are either assessed by coursework only or a combination of coursework and examination. In the latter case the final mark is determined by weighted average of the two elements. The MSc project is assessed by project reports, practical operation and an electronic presentation.

Career Opportunities

Graduates of this programme can expect to find work in the areas of maintenance engineering/management, asset management, condition monitoring and reliability and safety engineering.

Recent graduates have gone on to work for employers including Royal Mail, British Petroleum, British Energy, Scottish Power, First Scotrail, Siemens plc, Sellafield, Babcock International Group, Ciba Speciality Chemicals, Allied Bakeries, Alcan and Albion Automotive amongst others.

Read less
Are you looking for a distance learning course that gives you the flexibility to combine your existing job, or other commitments, with a Masters-level qualification in the field of library management? This course combines core modules in information science with specialised modules in Information and Digital Literacy as well as Library Management, Leadership and Outreach. Read more
Are you looking for a distance learning course that gives you the flexibility to combine your existing job, or other commitments, with a Masters-level qualification in the field of library management? This course combines core modules in information science with specialised modules in Information and Digital Literacy as well as Library Management, Leadership and Outreach.

This course is designed equally for those who are already information professionals in libraries and those who are looking to break into the sector for the first time. To suit those who have existing work commitments, the course is taught via a flexible distance learning mode and it has a slightly extended duration of 16 months. If you would prefer to study full-time on campus, please see MSc Information Science.

All of Northumbria’s information science postgraduate courses are accredited by the Chartered Institute of Library and Information Professionals. This accreditation makes our courses stand out and enhances their credibility and currency among employers, and is also crucial for progressing to Chartership status once qualified.

Accreditation

Accredited by the Chartered Institute of Library and Information Professionals (CILIP) to assure students that programmes provide an excellent preparation for professional practice.

Learn From The Best

Our teaching staff include cutting-edge researchers whose specialisms overlap with the content of this course, helping ensure that teaching is right up-to-date. Specialisms include big data, data mining, decision-making, digital literacy, information behaviour, information retrieval systems, recommender systems, and the link between information science and cognitive psychology.

Our eminent academics have written books that regularly appear on reading lists for information science courses at universities all over the world. They also work as external examiners and reviewers of courses at other UK and non-UK universities.

Our course is delivered through the Northumbria iSchool, which is one of only six iSchools in the UK. A hallmark of an iSchool is an understanding that expertise in all forms of information is required for progress in science, business, education and culture. This expertise must cover the uses and users of information, the nature of information itself, as well as information technologies and their applications.

Information Science at Northumbria was established over 70 years ago and has developed in close collaboration with the profession. That dynamic working relationship has allowed us to not only reflect professional requirements, but also to be instrumental in understanding and shaping those requirements.

Teaching And Assessment

Our teaching is linked to what you want to learn and also to what you need to learn in order to achieve greater success in information science. Our long established relationship with employers ensures that you receive the most relevant and up-to-date knowledge to bring innovation, relevance, ethical sensitivity and currency to all you do. There is an emphasis on learning by doing; coursework will include projects, portfolios of work, reports and presentations as well as essays. All this helps you to make sense of the subject, getting a clear understanding of important concepts and theories.

While some assessments contribute to your final grade, there are other assessments that are provided purely to guide your progress and reinforce your learning. You can expect both your tutors and your peers to provide useful comments and feedback throughout the course.

Module Overview
Year One
KC7020 - Information Organisation and Access (Core, 20 Credits)
KC7022 - Information Systems and Technologies (Core, 20 Credits)
KC7023 - Research Methods and Professional Practice (Core, 20 Credits)
KC7025 - The library professional: management, leadership and outreach (Core, 20 Credits)

Year Two
KC7024 - User Behaviour and Interaction Design (Core, 20 Credits)
KC7026 - Masters Dissertation (Core, 60 Credits)
KC7027 - Information and digital literacy (Core, 20 Credits)

Learning Environment

Northumbria uses a range of technologies to enhance your learning, with tools including web-based self-guided exercises, online tests with feedback, videos and tutorials. These tools support and extend the material that is delivered during lectures, and are available anywhere anytime. Group work and peer interaction feature prominently in our learning and teaching, this reflects the practices you’re likely to encounter within the working environment.

You will have 24/7 term-time access to Northumbria’s library, which has over half a million print books as well as half a million electronic books available online. Our library was ranked #2 in the Times Higher Education Student Experience Survey for 2015 and, since 2010, it has been accredited by the UK Government for Customer Service Excellence.

The University has advanced search software and database tools, including NORA Power Search that allows you to use a single search box to get fast results from across a wide and reliable range of academic resources. The use of such software and tools is an important aspect of our information science courses.

Research-Rich Learning

In fast-moving fields like information science it’s particularly important for teaching to take account of the latest research. Northumbria is helping to push out the frontier of knowledge in a range of areas including:
-Digital consumers, behaviours and literacy
-Digital socio-technical design
-Digital libraries, archives and records

As a student, you will be heavily engaged in analysing recent insights from the field of information science. You will undertake a major individual study that will require you to evaluate relevant literature as well as to develop your ideas within the context of existing research. Your study will be tailored to your particular interests but the underlying theme will be the relationships between information, people and technology. Many of our students publish their own research and present at professional and academic conferences, before or soon after graduating.

Give Your Career An Edge

This course is accredited by the Chartered Institute of Library and Information Professionals as well as the Archives and Records Association. This reflects the relevance of the curriculum, which is informed by contact with the employers and close professional links. The accreditation vital if you want to move on to Chartership status once qualified.

The topics and activities in the course have a strong emphasis on employability. For example you will develop practical skills in leadership and strategy within the context of library management. You will also learn how to evaluate and use a range of appropriate technologies for solving problems and delivering seamless services in libraries. Your knowledge and practical skills will help you take a lead on research-informed approaches that will give your employers a valuable advantage.

Your Future

Libraries are being transformed due to the spreading of digital literacy and the changing needs and expectations of users. More than ever before, the delivery of high-quality services relies on library and information professionals who have a strong grasp of the principles and practices of modern library management.

On graduation, you will be well placed to play a role in this new world of libraries. Employers are looking for information professionals who can develop fresh insights through mastery of their subject and critical scholarship. With your Masters qualification, you will be equipped to make a difference, advance your practice and make well-balanced judgements. You could work for a wide range of employers in the public, private and third sector, or you could progress in a career that you have already started. Your Masters qualification can also form the basis for further postgraduate studies at a higher level.

Read less
Are you looking for a distance learning course that gives you the flexibility to combine your existing job, or other commitments, with a Masters-level qualification in the field of records management? This course combines core modules in information science with specialised modules in Recordkeeping Theories and Concepts as well as Recordkeeping Processes, Systems and Tools. Read more
Are you looking for a distance learning course that gives you the flexibility to combine your existing job, or other commitments, with a Masters-level qualification in the field of records management? This course combines core modules in information science with specialised modules in Recordkeeping Theories and Concepts as well as Recordkeeping Processes, Systems and Tools.

This course is designed equally for those who are already information professionals and those who are looking to break into the sector for the first time. To suit those who have existing work commitments, the course is taught via a flexible distance learning mode and it has a slightly extended duration of 16 months. If you would prefer to study full-time on campus, please see MSc Information Science.

All of Northumbria’s information science postgraduate courses are accredited by the Chartered Institute of Library and Information Professionals, and this Records Management pathway also benefits from Archives and Records Association accreditation. These accreditations make our courses stand out and enhance their credibility and currency among employers, and are also crucial for progressing to Chartership status once qualified.

Learn From The Best

Our teaching staff include cutting-edge researchers whose specialisms overlap with the content of this course, helping ensure that teaching is right up-to-date. Specialisms include big data, data mining, decision-making, digital literacy, information behaviour, information retrieval systems, recommender systems, and the link between information science and cognitive psychology.

Our eminent academics have written books that regularly appear on reading lists for information science courses at universities all over the world. They also work as external examiners and reviewers of courses at other UK and non-UK universities. You will be taught by the winner of the 2014 Emmett Leahy Award, which recognises an individual whose contributions and accomplishments have had a major impact on the records and information management profession.

Our course is delivered through the Northumbria iSchool, which is one of only six iSchools in the UK. A hallmark of an iSchool is an understanding that expertise in all forms of information is required for progress in science, business, education and culture. This expertise must cover the uses and users of information, the nature of information itself, as well as information technologies and their applications.

Information Science at Northumbria was established over 70 years ago and has developed in close collaboration with the profession. That dynamic working relationship has allowed us to not only reflect professional requirements, but also to be instrumental in understanding and shaping those requirements.

Teaching And Assessment

Our teaching is linked to what you want to learn and also to what you need to learn in order to achieve greater success in information science. Our long established relationship with employers ensures that you receive the most relevant and up-to-date knowledge to bring innovation, relevance, ethical sensitivity and currency to all you do. There is an emphasis on learning by doing; coursework will include projects, portfolios of work, reports and presentations as well as essays. All this helps you to make sense of the subject, getting a clear understanding of important concepts and theories.

While some assessments contribute to your final grade, there are other assessments that are provided purely to guide your progress and reinforce your learning. You can expect both your tutors and your peers to provide useful comments and feedback throughout the course.

Module Overview
Year One
KC7020 - Information Organisation and Access (Core, 20 Credits)
KC7022 - Information Systems and Technologies (Core, 20 Credits)
KC7023 - Research Methods and Professional Practice (Core, 20 Credits)
KC7039 - Recordkeeping Principles: Theory and Concepts (Core, 20 Credits)

Year Two
KC7024 - User Behaviour and Interaction Design (Core, 20 Credits)
KC7026 - Masters Dissertation (Core, 60 Credits)
KC7038 - Recordkeeping Practice: Processes, systems and tools (Core, 20 Credits)

Learning Environment

As a distance learner you will have full access to our eLearning Portal, ‘Blackboard Learn’, which includes lecture materials, web conferencing, study notes, discussion boards, virtual classrooms and communities. Blackboard Learn brings together all aspects of course management as well as assessment and feedback. Simpler technology is also effective and there’s still the option to reach tutors through a quick telephone call!

You will have 24/7 term-time access to Northumbria’s library, which has over half a million print books as well as half a million electronic books available online. Our library was ranked #2 in the Times Higher Education Student Experience Survey for 2015 and, since 2010, it has been accredited by the UK Government for Customer Service Excellence.

The University has advanced search software and database tools, including NORA Power Search that allows you to use a single search box to get fast results from across a wide and reliable range of academic resources. The use of such software and tools is an important aspect of our information science courses.

Research-Rich Learning

In fast-moving fields like information science it’s particularly important for teaching to take account of the latest research. Northumbria is helping to push out the frontier of knowledge in a range of areas including:
-Digital consumers, behaviours and literacy
-Digital socio-technical design
-Digital libraries, archives and records

As a student, you will be heavily engaged in analysing recent insights from the field of information science. You will undertake a major individual study that will require you to evaluate relevant literature as well as to develop your ideas within the context of existing research. Your study will be tailored to your particular interests but the underlying theme will be the relationships between information, people and technology. Many of our students publish their own research and present at professional and academic conferences, before or soon after graduating.

Give Your Career An Edge

This course is accredited by the Chartered Institute of Library and Information Professionals as well as the Archives and Records Association. This reflects the relevance of the curriculum, which is informed by contact with the employers and close professional links. The accreditation vital if you want to move on to Chartership status once qualified.

The topics and activities in the course have a strong emphasis on employability. For example you will develop practical skills in building strategies for managing an organisation’s records to meet legal, regulatory, organisational and/or societal needs. You will also gain expertise in a range of processes, controls, systems, tools, risk mitigations and best practices. Your knowledge and practical skills will help you take a lead on research-informed approaches that will give your employers a valuable advantage.

Your Future

Records management is crucial for translating today’s massive proliferation of data into actionable insights and usable knowledge. Without proper management, there can be no rigour about checking for compliance, measuring improvements against a baseline, and making informed decisions about when information has reached the end of its lifecycle. All these areas rely on information professionals who have a strong grasp of the principles and practices of 21st century records management.

On graduation, you will be well placed to work for employers who need information professionals with broad expertise in their subject. With your Masters qualification, you will be equipped to make a difference, advance your practice and make well-balanced judgements. You could apply for a wide range of roles in the public, private and third sector, or you could progress in a career that you have already started. Your Masters qualification can also form the basis for further postgraduate studies at a higher level.

Read less

Show 10 15 30 per page



Cookie Policy    X