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Insurance has become an integral part of virtually everything we do in life and business. Roles within the insurance industry are many and varied. Read more
Insurance has become an integral part of virtually everything we do in life and business. Roles within the insurance industry are many and varied. Whether you enjoy working with numbers, doing research, solving problems or working with people, you can find your specialty in insurance.

Humber’s Insurance Management – Property and Casualty graduate certificate program prepares you for a variety of entry level management career paths in the large and growing property and casualty insurance industry. Learn the fundamentals of the industry and its three main functional areas – underwriting, loss adjusting and agency/brokerage – and gain transferable skills in business communications, computer applications, insurance accounting and metrics, marketing, sales and customer service, project management, and leadership. Employment-focused experiential learning ensures that you can keep all of your options open as you launch your career.

Professional Accreditations

This program is recognized by The Insurance Institute of Canada (http://www.insuranceinstitute.ca) as providing seven of the ten required courses toward the Chartered Insurance Professional designation.

Course detail

Upon successful completion of the program, a graduate will:

• Differentiate the functions of and the relationships between various elements within the structure of the insurance industry in Canadian and global contexts in order to identify business opportunities, challenges and solutions.
• Use current and relevant insurance industry-specific terminology when communicating with stakeholders.
• Assess and manage the four major categories of risk (hazard, operational, financial and strategic) to determine insurance needs associated with specific cases.
• Apply best practices for risk management to finance the negative consequences of risk events in multifaceted situations.
• Provide evidence-based recommendations for management of hazards and risks faced by an organization.
• Evaluate the clauses, terms and conditions of various insurance policy wordings in order to determine the appropriate coverage according to defined risk tolerance levels.
• Adjust, negotiate and settle insurance claims to satisfy needs of claimants and providers.
• Provide rationale for the acceptance or rejection of an application for insurance to uphold efficacy of decision-making.
• Evaluate the needs of a commercial and/or personal client in order to plan and recommend an insurance program that provides protection from identified exposures.
• Select leadership and communication strategies necessary to manage others and accomplish organizational goals.
• Prepare and deliver effective integrated marketing, customer service and sales plans to further organizational objectives.
• Develop, interpret and present common property and casualty insurance industry metrics and financial statistics and data to support organizational decision-making.
• Apply project management methodologies to identify, plan, and execute various property and casualty insurance managerial projects.
• Develop strategic business plans in order to respond o changing opportunities and challenges within the property and casualty insurance business.

Modules

Semester 1
• BISM 5000: Computer Analytic Skills
• IMPG 5000: Accounting and Metrics for Insurance Professional
• IMPG 5001: Automobile Insurance- Part 1 (C14)
• IMPG 5002: Princples and Practices of Insurance (C11)
• IMPG 5003: Insurance Against Liability- Part 1 (C13)
• IMPG 5004: Insurance Marketing, Sales and Customer Service
• IMPG 5009: Insurance Career Development

Semester 2
• IMPG 5500: Essential Skills for the Insurance Broker and Agent (C130)
• IMPG 5501: Insurance on Property (C12)
• IMPG 5502: Essentials of Loss Adjusting (C110)
• IMPG 5503: Project Management for Insurance Professionals
• IMPG 5504: Insurance Business Management and Leadership
• IMPG 5506: Underwriting Essentials (C120)
• WORK 5520: Work Placement for Insurance Management

Work Placement

Get hands-on experience in the industry with a 160-hour (minimum) work placement that will give you the opportunity to apply what you have learned in the classroom. Students initiate the placement with the aid of faculty, targeting companies in the Greater Toronto Area. Placements can be completed on a part-time basis throughout the academic year, or full time during the term immediately at the end of the program.

Your Career

Career opportunities may be found at many property and casualty insurance companies in the GTA/905 area and across Canada. Choose your area of specialization – underwriting, loss adjusting or agency/brokerage – to complete your final three Chartered Insurance Professional courses. Then lean in and go far. Property and Casualty insurance is among the largest and most lucrative industries in the country with expanding employment demand due to industry growth and an aging workforce. Jobs here require specialized higher education levels and often pay above average.

How to apply

Click here to apply: http://humber.ca/admissions/how-apply.html

Funding

For information on funding, please use the following link: http://humber.ca/admissions/financial-aid.html

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- Do you want to use your talents and creative expertise to improve the conditions, experiences and contexts of people in society?. Read more

About this course

- Do you want to use your talents and creative expertise to improve the conditions, experiences and contexts of people in society?

- Do you want to develop the knowledge, skills and competencies necessary to design and commission services across the commercial, public and third sectors?

- Are you interested in pursuing a self-directed research topic?

As we now live in a world that relies upon a sophisticated service economy and designers are playing an increasingly important role in developing service experience and viability, an MA in Service Design is both relevant and transferable.

Service Designers go on to forge successful careers in leading design agencies, strategic or innovation units within the public sector department, Voluntary Community Sector organisaitons or within corporate business. They areinvolved in implementing social change projects, multi-national development and the supply of product service systems requiring high brand awareness and quality customer experiences.

This course will enable you to explore your theoretical and professional understanding of Service Design.

It is based upon a core of research, reflection and commercialisation with specific Service Design modules feeding into student initiated, and externally sponsored projects.

Our graduates leave with a wide range of skills including;
Design and analytical thinking, critical design research and analysis, conceptualisation, synthesis, self-reflection, inter-personal skills, team-working, project management, co-design skills, strategic, communication and presentation.

See the website https://www.northumbria.ac.uk/study-at-northumbria/courses/service-design-ma-ft-dtfsed6/

- The Programme
MA Service Design offers you the chance to build new skills and knowledge in;

- Service Design Contexts
This module will develop your knowledge of theory to support service design practices by actively involving you in discussion using past and current issues, drawn from the most relevant debates about different contexts of service designing and social innovation. You will develop a personal professional framework to approach designing for services through a process of reflective learning.

- Service Design Practices
The methods, processes, tools and techniques of service design are studied in this module, to understand how they are applied appropriately in public, private and community, voluntary sector contexts. This module will help you build a repertoire of practical knowledge of service design methods specific to your own focus of concern, which you can go on to use to inform the development of approach to your final project.

- Final Project
Both the Context and Practice modules refer to the project-based learning culture of the programme, which is further integrated and reinforced through your selection of a final dissertation module project and its presentation as a Service Design/dissertation combination.

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In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context. Read more
In the current economy where services contribute to 70% of the UK economy relative to manufacturing, there is a real need to equip managers with the ability to support services in a dynamic context.

The Leadership and Service Management programme aims to engage students in applied research and scholarship to support the design, engagement and transformation of service organisations. The programme will concentrate on the links between the major business functions and their role in the service sector. The programme will address business and management issues from the service sector in general (rather than from one sub-sector) with an emphasis on different service sub-sectors learning from each other.

See the website http://www.lboro.ac.uk/departments/sbe/executive-education/programmes/accredited/lsm/

The programme aims to:
- Develop individual skills and prepare participants for management career progression in the service sector, mainly through development of both their technical knowledge and skills, and their conceptual and analytical abilities;

- Develop the people management skills of participants to enable them to deal effectively with a range of managerial issues relating to individuals and teams;

- Develop skills to design, evaluate and develop service systems

- Provide insights into the field of business management for private, public, and third sector services operating in the dynamic context of support services;

- Enable participants to see ways in which theory can be applied in practice to complex issues with the aim of improving business and management practice;

- Develop and manage customer-facing service skills and the engagement and transformation of service organisation.

The Leadership and Service Management programme is specifically designed for experienced managers seeking to develop practical skills whilst working towards a university award. The programme prepares participants for management career progression in the service sector.

Structure

The programme is offered on a part-time basis. The minimum period of study for the award of MSc is thirty calendar months. The minimum period of study for the award of Postgraduate Diploma is eighteen months.

Delivery

The Diploma programme is part-time and will normally extend over a period of 18 months. It involves a combination of short courses, distance learning and work-based assignments and projects. The programme is delivered via block release and learning methods are tailored to participants' needs. The MSc element of the programme is delivered over a period of 12 months and involves a series of taught sessions covering research methods and project design.

Content

The programme starts with an induction event, and consists of a number of core modules covering the essential elements contributing to business competitiveness, as well as three modules which explore service design, evaluation and delivery.

To ensure maximum relevance and usefulness to both the participant and organisation, the topic of work-based assignments and projects is agreed between the participant and the University, to address a specific issue which is impacting on the participant's area of work.

Core modules:
- Financial Management
- Managing and Leading People
- Operations Management
- Marketing Management
- Service Marketing
- Service Operations
- Service Strategy

Find out how to apply here http://www.lboro.ac.uk/departments/sbe/executive-education/apply/

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The Public Service Management MBA will enhance your professional and personal skills, challenge you and your organisation, and aid your career progression into senior managerial positions. Read more

Course overview:

The Public Service Management MBA will enhance your professional and personal skills, challenge you and your organisation, and aid your career progression into senior managerial positions.

This MBA provides the transfer of knowledge and new ideas from course to workplace, benefiting your employers and equipping you with strong personal and professional skills. By enhancing your knowledge, confidence and competence, the Public Service Management MBA will help you address complex organisational problems in a fast-changing political and global environment.

The course emphasises the need for a combination of soft and hard management skills, while also promoting creative problem-solving, communication, multidisciplinary thinking, team work, and leadership and management skills. The focus is on developing your knowledge in an applied and integrated way.

Overall, the course aims to deliver a high quality, personalised management learning experience. It has been designed for experienced professionals looking to develop analytical and critical thinking skills, and build strategic and change management capability. It will prepare you for the new leadership challenges of the current buisness climate.

The course is taught in weekly blocks which allows you to apply the tools, theories and techniques learnt during the course in your workplace, bringing an immediate benefit to your organisation.There are multiple start dates throughout the year.

Career opportunities:

Past students include managers from the health, police, prison and fire services, the civil service, the voluntary sector, non-governmental organisations and local authorities.

Why study with Brighton Business School?:

Brighton is one of the few universities with an MBA accredited by the Chartered Management Institute (CMI), the UK's only chartered professional body for managers and leaders. All graduates gain dual awards - both an MBA and a CMI Strategic Diploma in Management and Leadership. Having the CMI Strategic Diploma as well as an MBA from Brighton makes a powerful statement about your standards and determination to continue to develop your management skills.

The University of Brighton has been running postgraduate courses in management since 1970 and MBA courses since 1986. We have a postgraduate community of around 600 students from a diverse range of backgrounds whose learning experience is enriched by the high quality of our research.

The University of Brighton offers a network of student support services, all of which are fully available to MBA students. The University's Careers Centre provides information about careers, courses and job vacancies. Brighton Business School has a designated Careers Adviser, who is available for student consultation on a one-to-one basis.

Relationships between tutors and MBA students are professional and supportive. Class sizes are small enough for there to be a personal and friendly atmosphere where staff know students by name and can closely monitor their progress.

Course content:

- Accounting and Performance Management
Explores a range of issues in accounting and performance measurement and associated theories. It examines critically their implications for organisations, through consideration of literature, case studies and professional practice.

- Collaborative Working, Communication and Marketing
Develops a systematic and critical understanding of the different approaches to sustainable and customer-focused service delivery. This includes a critical appreciation of the strategic frame in which services are designed, communicated, marketed and delivered to address service users' needs.

- Dynamic Public Service Environment
A critical analysis of public service contexts. Explores the relevance and impact of government initiatives in highly politicised contexts, public service system models and the development of UK public services. It covers policy development, political drivers for public service agendas, markets and professionals as well as the importance of the economic context.

- Information Systems, Operations and Process Management
Explores the role of information systems, process and operations management, as both drivers and facilitators of business strategy. This module provides an awareness of the importance of processes and information innovation as a means of competitive differentiation.

- Leadership and Ethics
The module critically explores the role and impact of leadership in organisations. It critically examines of the impact and relevance of different theories and their application to live case studies.

- Managing People and Organisations
Provides essential knowledge for those responsible for the management of people in an organisational context. It investigates the way organisations and their environments influence the practice of management and the performance of people.

- Services Planning and Commissioning
A critical analysis of the strategic positioning of public service organisations and the efficient development/review of services, including financial considerations, to deliver these effectively and efficiently. The service planning element includes examination of different strategy models, analysis tools, strategy and service implementation, commissioning issues and quality.

- Project: Developing Strategic and Change Capabilities
You will initiate, plan and carry out a project of strategic importance to your organisation. The design and interpretation of the project should draw on a sound knowledge of strategic and change management disciplines.

The project will prepare you for new and challenging situations of strategic relevance to your organisation. The project will equip you with the knowledge and skills to initiate and lead new developments, be capable of comprehending and integrating cross functional and sectoral issues while drawing on sound judgement, personal responsibility and initiative in complex and unpredictable public service environments.

You will be allocated a supervisor to work with you and guide you through the project.

A sample of recent projects:
- How to sustain and support the planned development of the Dementia Relief Trust across the UK
- The use of clinical networks as strategic alliances in the NHS
- Motivation of physiotherapists within an acute hospital trust
- An investigation into motivation within a university careers centre
- Leadership and knowledge management to achieve organisational objectives
- Leadership of information technology within a cancer centre
- Information systems management leaders who fail to plan

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Supply chain networks and e-supply chain networks may be designed for services or manufacturing and be global or domestic in scale. Read more
Supply chain networks and e-supply chain networks may be designed for services or manufacturing and be global or domestic in scale. They encompass the functions of procurement, production, distribution, and customer service and have a diverse range in design and structures.

The market for postgraduate qualifications in logistics and supply chain management (SCM) has been growing rapidly. Companies are demanding that senior managers are better qualified and better prepared to address the deeper issues involved in the twin goals of cost reduction and service enhancement.

This programme offers a unique curriculum that includes many practical examples of logistics and SCM in action. We are one of very few university programmes in the UK which has been accredited by both the Chartered Institute of Logistics and Transport (CILT) and the Chartered Institute of Purchasing and Supply (CIPS). This means that students are recognised by these professional bodies as holding their professional qualifications to full professional status level 6 upon completion of the Masters programme. Students participate in CILT and CIPS activities including the CILT student conference. Students will visit industrial locations, have seminars given by guest speakers from industry and collaborate with business partners for dissertation projects.

In the final stage of the programme, all students will undertake a one week consultant project organised by the university, which has been highly valued by previous students.

The aims of the programme are:

- To gain a systematic understanding of relevant knowledge about logistics and supply chain management

- To be able to apply relevant knowledge to a range of complex situations taking account of relationships and interaction with other areas of business or organisations within logistics and supply chain networks

- To obtain critical awareness of current issues in logistics and supply chain management and e-supply chain management which is informed by leading edge research and practice in the field.

Visit the website http://www2.gre.ac.uk/study/courses/pg/mgt/elscm

Logistics and Supply Chain Management

Logistics and Supply Chain Management programmes introduce students to supply chain networks designed for services or manufacturing of a global and domestic scale. They offer a unique curriculum in which project management is embedded into logistics and supply chain process management, including procurement, production, distribution and customer service, with a diverse range in design and structures. Furthermore, these programmes are designed to meet the needs of home and international graduates who have not previously specialised in logistics and transport or those who are interested in expanding their knowledge and practical competences in this area.

What you'll study

Full time
- Year 1:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
E-Logistics (30 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Business English for Academic Purposes - Level 4
Logistics and Supply Chain Management Consultancy (15 credits)
Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
International Purchasing and Procurement (15 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)

Part time
- Year 1:
Students are required to study the following compulsory courses.

Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)

- Year 2:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
E-Logistics (30 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Logistics and Supply Chain Management Consultancy (15 credits)
International Purchasing and Procurement (15 credits)

Fees and finance

Your time at university should be enjoyable and rewarding, and it is important that it is not spoilt by unnecessary financial worries. We recommend that you spend time planning your finances, both before coming to university and while you are here. We can offer advice on living costs and budgeting, as well as on awards, allowances and loans.

Find out more about our fees and the support available to you at our:
- Postgraduate finance pages (http://www.gre.ac.uk/finance/pg)
- International students' finance pages (http://www.gre.ac.uk/finance/international)

Assessment

Students are assessed through coursework, presentations, in-class tests and a dissertation.

Professional recognition

This programme is accredited by the Chartered Institute of Logistics and Transport and the Chartered Institute of Purchasing and Supply.

Career options

Graduates from this programme can pursue careers in service and manufacturing sectors, purchasing, logistics and supply chain management for services and manufacturing in the private, public and voluntary sectors, and consultancy.

Find out how to apply here - http://www2.gre.ac.uk/study/apply

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This programme offers a unique curriculum in which project management is embedded into logistics and supply chain process management, including procurement, production, distribution and customer service, with a diverse range in design and structures. Read more
This programme offers a unique curriculum in which project management is embedded into logistics and supply chain process management, including procurement, production, distribution and customer service, with a diverse range in design and structures.

It embraces the latest information and communications technology skills applied to logistics, and covers global supply chain management business strategies for organisations doing business in the global arena.

This programme offers a unique curriculum that includes many practical examples of logistics and supply chain management (SCM) in action. We are one of very few university programmes in the UK which has been accredited by both the Chartered Institute of Logistics and Transport (CILT) and the Chartered Institute of Purchasing and Supply (CIPS). This means that students are recognised by these professional bodies as holding their professional qualifications to full professional status level 6 upon completion of the Masters programme. Students participate in CILT and CIPS activities including the CILT annual student conference. Students will visit industrial locations, have seminars given by guest speakers from industry and collaborate with business partners for dissertation projects.

In the final stage of the programme, all students will undertake a consultant project organised by the university, which has been highly valued by previous students.

The aims of the programme are:

- To gain a systematic understanding of relevant knowledge about logistics and supply chain management

- To be able to apply relevant knowledge to a range of complex situations taking account of the relationships and interaction with other areas of business or organisations within logistics and supply chain networks

- To gain a critical awareness of current issues in project management logistics and supply chain management which is informed by leading cutting edge research and practice in the field.

Visit the website http://www2.gre.ac.uk/study/courses/pg/mgt/tlm2

Logistics and Supply Chain Management

Logistics and Supply Chain Management programmes introduce students to supply chain networks designed for services or manufacturing of a global and domestic scale. They offer a unique curriculum in which project management is embedded into logistics and supply chain process management, including procurement, production, distribution and customer service, with a diverse range in design and structures. Furthermore, these programmes are designed to meet the needs of home and international graduates who have not previously specialised in logistics and transport or those who are interested in expanding their knowledge and practical competences in this area.

What you'll study

Full time
- Year 1:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
Project Management for ERP and Supply Chain Consultancy (30 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Business English for Academic Purposes - Level 4
Logistics and Supply Chain Management Consultancy (15 credits)
Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
International Purchasing and Procurement (15 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)

Part time
- Year 1:
Students are required to study the following compulsory courses.

Supply Chain and Logistics Management: Strategies and Sustainability Issues (30 credits)
Foundations of Scholarship and Research Methods (15 credits)
Strategic Management and Transport Policy (15 credits)

- Year 2:
Students are required to study the following compulsory courses.

Dissertation (SMS) (45 credits)
Project Management for ERP and Supply Chain Consultancy (30 credits)
Leadership, Professional Development and Career Management (Masters SCM) (15 credits)
Logistics and Supply Chain Management Consultancy (15 credits)
International Purchasing and Procurement (15 credits)

Fees and finance

Your time at university should be enjoyable and rewarding, and it is important that it is not spoilt by unnecessary financial worries. We recommend that you spend time planning your finances, both before coming to university and while you are here. We can offer advice on living costs and budgeting, as well as on awards, allowances and loans.

Find out more about our fees and the support available to you at our:
- Postgraduate finance pages (http://www.gre.ac.uk/finance/pg)
- International students' finance pages (http://www.gre.ac.uk/finance/international)

Assessment

Students are assessed through coursework, presentations, in-class tests and a dissertation.

Professional recognition

This programme is accredited by the Chartered Institute of Logistics and Transport and the Chartered Institute of Purchasing and Supply.

Career options

Graduates from this programme can pursue careers in service and manufacturing sectors, purchasing, logistics and supply chain management in the private, public and voluntary sectors, and consultancy.

Find out about the teaching and learning outcomes here - http://www2.gre.ac.uk/__data/assets/pdf_file/0005/645377/Project-Management-for-Logistics-MSc-PG-Dip-P11512.pdf

Find out how to apply here - http://www2.gre.ac.uk/study/apply

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Paris School of Business is located in the heart of Paris, one of the most visited cities in the world. Moreover, Paris is world-famous for its hospitality and tourism industries. Read more
Paris School of Business is located in the heart of Paris, one of the most visited cities in the world. Moreover, Paris is world-famous for its hospitality and tourism industries. As such, Paris is in the ideal location for you to learn from industry leaders in the hospitality and tourism sector and interact with experts and professionals.

This Msc in Hospitality’s curriculum is based on a strong Business core comprising essential business management disciplines, such as Marketing Management and International Business. Another set of courses specifically are focused on the hospitality industry: Hotel Distribution, Customer Service Excellence, etc.

Paris School of Business’ Msc in Hospitality has an emphasis on first-hand experience:
• Company visits
• Business tours and trips (world famous Hotels in Paris and London, Internal Tour Operators)
• Conferences

Business Core:
• Hospitality Actors & Markets
• Marketing Management
• Strategic Management
• International Business
• Financial Management
• Digital Business
Leadership & Professional Skills Modules:
• Leadership & Management; Cours Florent Seminar
• Career Management
• Business Game
• Research Methodology
• Advanced Productivity Digital Tools
• Business Tours

Advanced Core Component:
• Hotel Distribution
• Hospitality Markets Strategies
• F&B Cost Control
• Hospitality, Tourism & Wellness
• Hospitality Uniform System of Accounts
• Service Quality Management
• Human Resources in Hospitality Markets
• Customer Service Excellence

Job opportunities

• Purchasing Manager
• Product Manager
• Export Manager
• Visual Merchandiser
• Hotel Manager
• Entrepreneur

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Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. Read more

Course Outline

Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service - a key differentiator for business today. In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus, the best firms now bundle customer-centred service with a manufactured product and create service centred solutions. Some, like IBM have moved completely to service and solutions.

Service Management as a body of knowledge has made immense progress in the last decade. Economies are more and more service-focused and it has become imperative to study all aspects of managing service. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and to have established a track-record of success.

Find out more about our Business School on http://www.buckingham.ac.uk/business.

Teaching Method

Teaching across our postgraduate programmes is through a combination of formal lectures, tutorials and seminars. Our lectures aim to encourage healthy dialogue between faculty and students, and between students themselves, while our small tutorial groups ensure that students can engage even more closely with their teachers. Members of the Business School faculty also make a point of being available to students outside the scheduled teaching sessions – something which our postgraduate students find particularly valuable.

We frequently use case studies to examine business decisions taken in real situations, and business simulations and games give you first-hand experience of decision making in the world of work. Role-play and group problem-solving exercises help you to apply some of the theoretical concepts delivered in lectures and you will have the opportunity to undertake individual or group projects with local companies on topical business issues.

Apply here http://www.buckingham.ac.uk/business/msc/servicemanagement.

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Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking. Read more

Designed for

Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

The Course Provides

During the course you’ll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. You will understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.

Enrolment on the MSc Service Management and Design gives you the opportunity to take the short “Lean Six Sigma Green Belt” course in addition to your Masters programme.

Course Content

Core Modules:
1. Service Design and Delivery
2. Reputation and Relationship Management
3. Service Support Technologies
4. Leading Change
5. Financial Analysis and Control Systems
6. Project Planning, Management and Control
7. Organisations, People and Performance

Plus two elective modules from the full list of modules.

Learning Style

The taught component of the course is a mixture of lectures, seminars, technology-enabled learning, syndicate/group work, practical work and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

Our degree was developed within the Service Systems Research Group at WMG, working alongside leading companies such as IBM, Rolls-Royce and BAE Systems. You’ll join our collective drive to actively shape research and teaching in this area. It is particularly relevant for the ‘servitisation’ of manufacturing companies, but is not sector-specific and is equally applicable to public sector, healthcare, financial services, oil and gas, tourism and a broad range of other industries.

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What is Digital Service Design? It’s the art of building customer experiences with a strong digital element. This new multi-disciplinary course is designed to help graduates develop cutting-edge user experience design techniques for designing digital products and services. Read more
What is Digital Service Design? It’s the art of building customer experiences with a strong digital element.

This new multi-disciplinary course is designed to help graduates develop cutting-edge user experience design techniques for designing digital products and services. The course features close integration with leading digital companies to help you develop deep knowledge of both design theory and practice as well as to equip you for employment in the digital sector.

The course has been designed in collaboration with Wilson Fletcher, a leading digital design studio, to closely mirror current professional practices. The course includes two industry internships, networking opportunities, one-to-one mentoring from experienced professionals and the opportunity for a company-sponsored dissertation project.

Throughout the course, you will be working closely with leading digital-industry figures from organisations such as:

BBH LBI The Guardian
D4SC Marks & Spencer Tribal / DDB
Friday Mace & Menter UsTwo
Furthermore ORM Virgin Media
FutureHeads RBS W12
The Guardian RMA consulting Wired UX Ltd
HUGE SapientNitro
Hugo & Cat Telegraph media group

Aims

The main aim of the course is to prepare students for roles in the fast-growing digital industry by providing a course led by industry experts and practitioners. By the end of the course you will be able to:

Generate ideas and turn them into viable concepts and working prototypes.


Work in multidisciplinary teams in a studio setting and take responsibility for your work.


Problem-solve and design for both user and business needs.


Understand the skills, tools and methodologies necessary to develop compelling strategies, products and services.


Design and develop experiences, products and services of high quality with digital media at their core.


Demonstrate a critical and practical understanding of the issues relevant to digital service design and their use in the context of modern industry and commercial environments.


Have a thorough and clear understanding of the methodologies and professional skills necessary for effective digital service design in a business environment.


Reflect, critically and in-depth, on relevant aspects of the state-of the art of both the practice and theory of digital service design.

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Are you looking for a Masters-level qualification that will open doors to jobs and promotions in the field of data analytics? This 2-year Masters course combines core modules in information science with specialised modules in Database Modelling as well as Statistics and Business Intelligence. Read more
Are you looking for a Masters-level qualification that will open doors to jobs and promotions in the field of data analytics? This 2-year Masters course combines core modules in information science with specialised modules in Database Modelling as well as Statistics and Business Intelligence.

As part of the focus on data analytics, you will cover topics such as how to design and manipulate databases with relational algebra and SQL. You will also analyse (big) data in order to improve organisational decision-making, using techniques such as regression analysis, clustering, distance measures, probability and distributions.

In the second year, for one semester, you’ll undertake an internship, study in another country or join a research group. This valuable experience will enhance your employability and further develop your theoretical and practical skills.

Internship
This option offers the opportunity to spend three months working full-time in one of the many companies/industries with which we have close links. You may be able to extend this over more than one semester in cases where it is adjacent to a vacation period. We will endeavour to help those who prefer this option to find and secure a suitable position but ultimately we are in the hands of the employers who are free to decide who they take into their organisation.

Research
If you take this option, you will be assigned to our Computer Science and Informatics Research Group. There is every possibility that you may contribute to published research and therefore you may be named as part of the research team, which would be a great start to a research career.

Study Abroad
We have exchange agreements with universities all over the world, including partners in Europe, Asia, the Americas and Oceania. If you take the Study Abroad option, you will spend a semester at one of these partners, continuing your studies in English but in a new cultural and learning environment. Please note that this option may require you to obtain a visa for study in the other country.

All of Northumbria’s information science postgraduate courses are accredited by the Chartered Institute of Library and Information Professionals. This accreditation makes our courses stand out and enhances their credibility and currency among employers, and is also crucial for progressing to Chartership status once qualified.

Learn From The Best

Our teaching staff include cutting-edge researchers whose specialisms overlap with the content of this course, helping ensure that teaching is right up-to-date. Specialisms include big data, data mining, decision-making, digital literacy, information behaviour, information retrieval systems, recommender systems, and the link between information science and cognitive psychology.

Our eminent academics have written books that regularly appear on reading lists for information science courses at universities all over the world. They also work as external examiners and reviewers of courses at other UK and non-UK universities.

Our course is delivered through the Northumbria iSchool, which is one of only six iSchools in the UK. A hallmark of an iSchool is an understanding that expertise in all forms of information is required for progress in science, business, education and culture. This expertise must cover the uses and users of information, the nature of information itself, as well as information technologies and their applications.

Information Science at Northumbria was established over 70 years ago and has developed in close collaboration with the profession. That dynamic working relationship has allowed us to not only reflect professional requirements, but also to be instrumental in understanding and shaping those requirements.

Teaching And Assessment

Our teaching is linked to what you want to learn and also to what you need to learn in order to achieve greater success in information science. Our long established relationship with employers ensures that you receive the most relevant and up-to-date knowledge to bring innovation, relevance, ethical sensitivity and currency to all you do. There is an emphasis on learning by doing; coursework will include projects, portfolios of work, reports and presentations as well as essays. All this helps you to make sense of the subject, getting a clear understanding of important concepts and theories.

The Advanced Practice semester will be assessed via a report and presentation about your internship, study abroad or research group activities.

While some assessments contribute to your final grade, there are other assessments that are provided purely to guide your progress and reinforce your learning. You can expect both your tutors and your peers to provide useful comments and feedback throughout the course.

Module Overview

Year One
KC7013 - Database Modelling (Core, 20 Credits)
KC7020 - Information Organisation and Access (Core, 20 Credits)
KC7021 - Statistics and Business Intelligence (Core, 20 Credits)
KC7022 - Information Systems and Technologies (Core, 20 Credits)
KC7023 - Research Methods and Professional Practice (Core, 20 Credits)
KC7024 - User Behaviour and Interaction Design (Core, 20 Credits)

Year Two
KC7026 - Masters Dissertation (Core, 60 Credits)
KF7005 - Engineering and Environment Advanced Practice (Core, 60 Credits)

Learning Environment

Northumbria uses a range of technologies to enhance your learning, with tools including web-based self-guided exercises, online tests with feedback, videos and tutorials. These tools support and extend the material that is delivered during lectures, and are available anywhere anytime. Group work and peer interaction feature prominently in our learning and teaching, this reflects the practices you’re likely to encounter within the working environment.

You will have 24/7 term-time access to Northumbria’s library, which has over half a million print books as well as half a million electronic books available online. Our library was ranked #2 in the Times Higher Education Student Experience Survey for 2015 and, since 2010, it has been accredited by the UK Government for Customer Service Excellence.

The University has advanced search software and database tools, including NORA Power Search that allows you to use a single search box to get fast results from across a wide and reliable range of academic resources. The use of such software and tools is an important aspect of our information science courses.

Give Your Career An Edge

This course is accredited by the Chartered Institute of Library and Information Professionals. This reflects the relevance of the curriculum, which is informed by contact with employers and close professional links.

The topics and activities in the course have a strong emphasis on employability. For example you will develop skills in how to analyse, monitor and evaluate user behaviour. You will also learn how to evaluate and use a range of appropriate technologies for solving problems and supporting decision-making in organisations. Your knowledge and practical skills will help you take a lead on research-informed approaches that give organisations and professionals a valuable advantage.

The Advanced Practice semester will help you develop a track record of achievement that will help you stand out from other job applicants.

A two-year master’s course, like this one, will carry particular weight with employers. They’ll understand that you’ll have a deeper understanding of topics as well as more hands-on practical experience.

Read less
Are you looking for a Masters-level qualification that will open doors to jobs and promotions in the field of information science? This course combines core modules in information science with options that range across the sub-disciplines of data analytics, library management and records management. Read more
Are you looking for a Masters-level qualification that will open doors to jobs and promotions in the field of information science? This course combines core modules in information science with options that range across the sub-disciplines of data analytics, library management and records management.

The core modules cover topics such as human information behaviour, interactive information retrieval, user-centred design and persuasive technologies. You will solve problems from a number of perspectives: as a developer of rigorous technical solutions, as a manager who wants to achieve a profitable and sustainable advantage, and as an ethical and socially aware information professional who understands the role of information within the wider social context.

For your optional modules, you have the flexibility to pick and choose from different sub-disciplines of information science. If you are sure that you want to focus on just one sub-discipline, we offer a suite of more focused courses: MSc Information Science (Data Analytics), MSc Information Science (Library Management), and MSc Information Science (Records Management).

This course can also be completed through distance learning - for more information, please view this web-page: https://www.northumbria.ac.uk/study-at-northumbria/courses/information-science-msc-dl-dtdinz6/

Accreditation

All of Northumbria’s information science postgraduate courses are accredited by the Chartered Institute of Library and Information Professionals, with our Records Management pathway also accredited by the Archives and Records Association. These accreditations make our courses stand out and enhance their credibility and currency among employers, and are also crucial for progressing to Chartership status once qualified.

CILIP assessors particularly commended the way in which the programme had been developed to take account of the changing requirements of employers and feedback from students. The resulting course was particularly strong in the digital elements of information work, and in developing students’ transferable skills.

Learn From The Best

Our teaching staff include cutting-edge researchers whose specialisms overlap with the content of this course, helping ensure that teaching is right up-to-date. Specialisms include big data, data mining, decision-making, digital literacy, information behaviour, information retrieval systems, recommender systems, and the link between information science and cognitive psychology.

Our eminent academics have written books that regularly appear on reading lists for information science courses at universities all over the world. They also work as external examiners and reviewers of courses at other UK and non-UK universities.

Our course is delivered through the Northumbria iSchool, which is one of only six iSchools in the UK. A hallmark of an iSchool is an understanding that expertise in all forms of information is required for progress in science, business, education and culture. This expertise must cover the uses and users of information, the nature of information itself, as well as information technologies and their applications.

Our course is delivered through the Northumbria iSchool, which is one of only six iSchools in the UK. A hallmark of an iSchool is an understanding that expertise in all forms of information is required for progress in science, business, education and culture. This expertise must cover the uses and users of information, the nature of information itself, as well as information technologies and their applications.

Teaching And Assessment

Our teaching is linked to what you want to learn and also to what you need to learn in order to achieve greater success in information science. Our long established relationship with employers ensures that you receive the most relevant and up-to-date knowledge to bring innovation, relevance, ethical sensitivity and currency to all you do. There is an emphasis on learning by doing; coursework will include projects, portfolios of work, reports and presentations as well as essays. All this helps you to make sense of the subject, getting a clear understanding of important concepts and theories.

While some assessments contribute to your final grade, there are other assessments that are provided purely to guide your progress and reinforce your learning. You can expect both your tutors and your peers to provide useful comments and feedback throughout the course.

Module Overview
KC7013 - Database Modelling (Optional, 20 Credits)
KC7020 - Information Organisation and Access (Core, 20 Credits)
KC7021 - Statistics and Business Intelligence (Optional, 20 Credits)
KC7022 - Information Systems and Technologies (Core, 20 Credits)
KC7023 - Research Methods and Professional Practice (Core, 20 Credits)
KC7024 - User Behaviour and Interaction Design (Core, 20 Credits)
KC7025 - The library professional: management, leadership and outreach (Optional, 20 Credits)
KC7026 - Masters Dissertation (Core, 60 Credits)
KC7027 - Information and digital literacy (Optional, 20 Credits)
KC7038 - Recordkeeping Practice: Processes, systems and tools (Optional, 20 Credits)
KC7039 - Recordkeeping Principles: Theory and Concepts (Optional, 20 Credits)

Learning Environment

Northumbria uses a range of technologies to enhance your learning, with tools including web-based self-guided exercises, online tests with feedback, videos and tutorials. These tools support and extend the material that is delivered during lectures, and are available anywhere anytime. Group work and peer interaction feature prominently in our learning and teaching, this reflects the practices you’re likely to encounter within the working environment.

You will have 24/7 term-time access to Northumbria’s library, which has over half a million print books as well as half a million electronic books available online. Our library was ranked #2 in the Times Higher Education Student Experience Survey for 2015 and, since 2010, it has been accredited by the UK Government for Customer Service Excellence.

The University has advanced search software and database tools, including NORA Power Search that allows you to use a single search box to get fast results from across a wide and reliable range of academic resources. The use of such software and tools is an important aspect of our information science courses.

Research-Rich Learning

In fast-moving fields like information science it’s particularly important for teaching to take account of the latest research. Northumbria is helping to push out the frontier of knowledge in a range of areas including:
-Digital consumers, behaviours and literacy
-Digital socio-technical design
-Digital libraries, archives and records

As a student, you will be heavily engaged in analysing recent insights from the field of information science. You will undertake a major individual study that will require you to evaluate relevant literature as well as to develop your ideas within the context of existing research. Your study will be tailored to your particular interests but the underlying theme will be the relationships between information, people and technology. Many of our students publish their own research and present at professional and academic conferences, before or soon after graduating.

Give Your Career An Edge

This course is accredited by the Chartered Institute of Library and Information Professionals. This reflects the relevance of the curriculum, which is informed by contact with employers and close professional links. The following features of the programme were particularly commended by CILIP assessors:
-The way in which the programme had been developed to take account of the changing requirements of employers and feedback from students. The resulting course was particularly strong in the digital elements of information work, and in developing students’ transferable skills;
-The strong relationships with local employers and the active contribution which the department makes to the regional professional network;
-The areas of good practice reflected in the programme, such as the high level of support provided to distance learners, including dedicated library provision, and the use of innovative approaches to assessment.

The topics and activities in the course have a strong emphasis on employability. For example you will develop skills in how to analyse, monitor and evaluate user behaviour. You will also learn how to evaluate and use a range of appropriate technologies for solving problems and supporting decision-making in organisations. Your knowledge and practical skills will help you take a lead on research-informed approaches that give organisations and professionals a valuable advantage.

Your Future

Information science has an exciting future as massive increases in processing power transform the accessibility and utility of data. With an MSc Information Science, you can play a full and rewarding role in that future.

Employers are looking for information professionals who can develop new insights through mastery of their subject and critical scholarship. With your Masters qualification, you will be equipped to make a difference, advance your practice and make well-balanced judgements. You could work for a wide range of employers in the public, private and third sector, who need information scientists or you could consider freelance roles as a consultant. Your Masters qualification can also form the basis for further postgraduate studies at a higher level.

Read less
Are you looking for a distance learning course that gives you the flexibility to combine your existing job, or other commitments, with a Masters-level qualification in the field of data analytics? This course combines core modules in information science with specialised modules in Database Modelling as well as Statistics and Business Intelligence. Read more
Are you looking for a distance learning course that gives you the flexibility to combine your existing job, or other commitments, with a Masters-level qualification in the field of data analytics? This course combines core modules in information science with specialised modules in Database Modelling as well as Statistics and Business Intelligence.

Compared to the full-time on-campus version of this course, this Masters is taught via a flexible distance learning mode and it has a slightly extended duration of 16 months. This makes it very suitable for those who are already employed as information professionals, in addition to those looking to break into the sector for the first time.

All of Northumbria’s information science postgraduate courses are accredited by the Chartered Institute of Library and Information Professionals. This accreditation makes our courses stand out and enhances their credibility and currency among employers, and is also crucial for progressing to Chartership status once qualified.

Learn From The Best

Our teaching staff include cutting-edge researchers whose specialisms overlap with the content of this course, helping ensure that teaching is right up-to-date. Specialisms include big data, data mining, decision-making, digital literacy, information behaviour, information retrieval systems, recommender systems, and the link between information science and cognitive psychology.

Our eminent academics have written books that regularly appear on reading lists for information science courses at universities all over the world. They also work as external examiners and reviewers of courses at other UK and non-UK universities.

Our course is delivered through the Northumbria iSchool, which is one of only six iSchools in the UK. A hallmark of an iSchool is an understanding that expertise in all forms of information is required for progress in science, business, education and culture. This expertise must cover the uses and users of information, the nature of information itself, as well as information technologies and their applications.

Information Science at Northumbria was established over 70 years ago and has developed in close collaboration with the profession. That dynamic working relationship has allowed us to not only reflect professional requirements, but also to be instrumental in understanding and shaping those requirements.

Teaching And Assessment

Our teaching is linked to what you want to learn and also to what you need to learn in order to achieve greater success in information science. Our long established relationship with employers ensures that you receive the most relevant and up-to-date knowledge to bring innovation, relevance, ethical sensitivity and currency to all you do. There is an emphasis on learning by doing; coursework will include projects, portfolios of work, reports and presentations as well as essays. All this helps you to make sense of the subject, getting a clear understanding of important concepts and theories.

While some assessments contribute to your final grade, there are other assessments that are provided purely to guide your progress and reinforce your learning. You can expect both your tutors and your peers to provide useful comments and feedback throughout the course.

Learning Environment

As a distance learner you will have full access to our eLearning Portal, ‘Blackboard Learn’, which includes lecture materials, web conferencing, study notes, discussion boards, virtual classrooms and communities. Blackboard Learn brings together all aspects of course management as well as assessment and feedback. Simpler technology is also effective and there’s still the option to reach tutors through a quick telephone call!

You will also have online access to Northumbria’s library, which has half a million electronic books that you can read whenever or wherever you need them. Our library was ranked #2 in the Times Higher Education Student Experience Survey for 2015 and, since 2010, it has been accredited by the UK Government for Customer Service Excellence.

The University has advanced search software and database tools, including NORA Power Search that allows you to use a single search box to get fast results from across a wide and reliable range of academic resources. The use of such software and tools is an important aspect of our information science courses.

Research-Rich Learning

In fast-moving fields like information science it’s particularly important for teaching to take account of the latest research. Northumbria is helping to push out the frontier of knowledge in a range of areas including:
-Digital consumers, behaviours and literacy
-Digital socio-technical design
-Digital libraries, archives and records

As a student, you will be heavily engaged in analysing recent insights from the field of information science. You will undertake a major individual study that will require you to evaluate relevant literature as well as to develop your ideas within the context of existing research. Your study will be tailored to your particular interests but the underlying theme will be the relationships between information, people and technology. Many of our students publish their own research and present at professional and academic conferences, before or soon after graduating.

Give Your Career An Edge

This course is accredited by the Chartered Institute of Library and Information Professionals. This reflects the relevance of the curriculum, which is informed by contact with employers and close professional links.

The topics and activities in the course have a strong emphasis on employability. For example you will develop skills in how to analyse, monitor and evaluate user behaviour. You will also learn how to evaluate and use a range of appropriate technologies for solving problems and supporting decision-making in organisations. Your knowledge and practical skills will help you take a lead on research-informed approaches that give organisations and professionals a valuable advantage.

Your Future

Data analytics is firmly in the spotlight due to transformations in information science and the emergence of big data. As we look to the future, which will be marked by ever greater capabilities for data processing, and a rising expectation that major decisions should be based on data-driven insights, data analytics will become increasingly valued and rewarded.

On graduation, you will be well placed to take advantage of this trend. Employers are looking for information professionals who can develop new insights through mastery of their subject and critical scholarship. With your Masters qualification, you will be equipped to make a difference, advance your practice and make well-balanced judgements. You could work for a wide range of employers in the field of data analytics or you could progress in a career that you have already started. Your Masters qualification can also form the basis for further postgraduate studies at a higher level.

Read less
Are you looking to take your knowledge of mental health law to the next level? This PGCert course provides knowledge and skills that are directly relevant to the practical issues faced by lawyers, psychiatrists, psychologists, social workers, hospital managers, nurses and all those involved in the application of mental health and mental capacity law. Read more
Are you looking to take your knowledge of mental health law to the next level? This PGCert course provides knowledge and skills that are directly relevant to the practical issues faced by lawyers, psychiatrists, psychologists, social workers, hospital managers, nurses and all those involved in the application of mental health and mental capacity law.

The course is the first of three stages of the LLM Mental Health Law. On completion, you’ll be ready to apply for the postgraduate diploma (PGDip) and then, once you have the diploma, for the LLM.

For the PGCert you’ll study three modules that have been developed in consultation with mental health professionals. Topics include compulsory admissions, community provisions, and consent to treatment as well as legal research and study skills at postgraduate level.

The distance learning mode offers a high level of flexibility, allowing you to undertake postgraduate study while also pursuing a career. Supported by the latest technology, you’ll enjoy being part of a collaborative learning community as you continue your professional development.

Please note, optional module choices will be grouped and will run in designated blocks, meaning some module combinations will not be possible. Although every effort is made to ensure that these modules are offered, there may be occasions, for example due to staff sabbaticals, where a module may not be offered or module running order may change.

Learn From The Best

Northumbria has built up an enviable reputation for practical, innovative LLM courses. The combination of teaching excellence and practical relevance ensures that standards remain consistently high. We’re committed to postgraduate studies that will enhance your professional career.

The majority of our tutors are qualified solicitors or barristers, with considerable experience of legal practice. We have expertise in a range of areas, including an international reputation in the fields of evidence and criminal justice studies.

The quality of our teaching has been recognised through a variety of awards and nominations. These include Law Teacher of the Year Award, the Attorney General’s Pro Bono Award, and Northern Law Awards.

Teaching And Assessment

This is a distance learning course and you’ll learn through expertly written learning materials that help you engage with topics in interactive ways. Like other master’s courses there is a significant element of independent learning and self-motivated reflection.

The pace of the course is controlled to make it easier for you to balance work, study and life commitments. Each module includes an optional study day at the University. If you’re unable to attend, you can still watch the recording that will be made available through the eLearning Portal.

We encourage online communities to flourish among all those taking the course, ensuring that you can interact with fellow students. Further support on academic matters is provided by a Personal Tutor who is available to you throughout the course.

Assessment methods are designed to give you feedback as well as to monitor your level of achievement. You can expect both your tutors and your peers to provide useful comments and feedback throughout the course.

Module Overview
LW7003 - Legal Research (Core, 20 Credits)
LW7028 - Compulsory Civil Admission and Community Provisions (Core, 20 Credits)
LW7030 - Hospitals and Consent to Treatment (Core, 20 Credits)

Learning Environment

As a distance learner you’ll have full access to our eLearning Portal, ‘Blackboard Learn’, which includes web conferencing, study notes, discussion boards, virtual classrooms and communities. Blackboard Learn brings together all aspects of course management as well as assessment and feedback. You can contact tutors in other ways too, including by email and telephone.

You’ll also have online access to Northumbria’s library, which has half a million electronic books that you can read whenever or wherever you need them. Our library was ranked #2 in the Times Higher Education Student Experience Survey for 2015 and, since 2010, it has been accredited by the UK Government for Customer Service Excellence.

Our specialist Law Practice Library contains practitioner materials as well as a wide variety of journals and law reports. The range and depth of resources reflects our position as the largest law school in the North East region.

Research-Rich Learning

Northumbria’s strong research ethos is an essential aspect of how you will develop as a critical, reflective and independent thinker. As a postgraduate student you’ll develop your research skills to a new and higher level.

Our academics are at the cutting edge of current legal issues, which will enhance your learning experience. They’ll discuss their own research as it relates to the topics you’ll study, and make use of opportunities to involve you in up-to-date enquiry-based learning.

Our research interests include employment law, information rights, international human rights, gender and sexuality, law and development, and sport law. Northumbria University is particularly known for our work in criminal justice.

Give Your Career An Edge

By continuing your professional development, this PGCert will give you an edge in your career. You can extend this edge by progressing to the PGDip stage, for which you can apply on completion of this course.

The distance learning mode means that you can learn as you earn and make a direct connection between your studies and your day-to-day work. The topics in the modules are designed to be immediately relevant to issues that you’re likely to face in the workplace.

When it comes to applying for promotions and considering your career plan, our Careers and Employment Service can help. The Service offers a range of resources as well as support that’s available online and on a one-to-one basis.

Your Future

At the end of the course the logical next step is to enrol on the PGDip Mental Health Law followed by the LLM Mental Health Law. This will ensure you complete the master’s qualification.

Many of our students are already working as health and social care professionals, legal practitioners and other professionals who are required to provide advice on the application of mental health and mental capacity law. Their qualifications (PGCert / PGDip / LLM) help them stand out from others within today’s competitive jobs market.

As you progress towards your LLM, you’ll increasingly build up the transferable skills that employers expect from a master’s graduate from Northumbria University. These include the ability to tackle complex issues through conceptualisation and undertaking research, the ability to contribute to new processes and knowledge, and the ability to formulate balanced judgements when considering incomplete or ambiguous data.

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The emphasis of this Masters' programme is on the three key themes within eCommerce – hardware, software and business considerations. Read more
The emphasis of this Masters' programme is on the three key themes within eCommerce – hardware, software and business considerations.

Students will undertake a range of tasks associated with eCommerce in organisations, and will enjoy developing sophisticated solutions to eCommerce problems.

Course Overview

e-Commerce is now a mature industry in the UK and covers a wide range of skills. As well as technical skills, this area also covers marketing, advertising, sales order processing and customer service.

This programme is aimed at providing graduates with the knowledge and skills to enable them to satisfy the demands of employers by developing and enhancing their use of ICT, particularly in the area of eCommerce. This programme has a strong focus on data analysis and other factors that affect eCommerce such as law, marketing/social media, privacy, intellectual property, etc. Graduates will use their expertise to manage teams that design, implement, test and maintain innovative eCommerce based solutions in contemporary organisations.

Modules

Part 1:
-Data Mining (20 credits)
-Leadership and Management (20 credits)
-Managing Information Systems and Project (20 credits)
-Marketing and Web Analytics (20 credits)
-Research Methods and Data Analysis (20 credits)
-Web Technologies for e-Commerce (20 credits)

Part 2:
-Major Project (60 credits)

Key Features

This MSc programme is aimed at providing graduates with the knowledge and skills to enable them to satisfy the demands of employers developing and enhancing their use of ICT, particularly in the area of e-Commerce. It aims to enable graduates to improve their employment prospects and enhance their career development.

This programme is involved in areas of established, new and rapidly changing technologies. These technologies are also being introduced into areas where the existing workforce needs to be retrained and enhanced to take advantage of the opportunities arising, for example, the use of the Internet in developing and maintaining supply chains. The rapid advances, particularly in computer technology, over recent years have led to a demand from a wide range of employers for graduates with the knowledge and skills provided by this programme.

Assessment

Student work is assessed through a combination of coursework, lab based practical examinations and written examinations. The final mark for some modules may include one or more pieces of coursework set and completed during the module. Project work is assessed by a written report and oral presentation.

Career Opportunities

eCommerce continues to grow nationally and internationally. Graduates of this programme should be well placed to play a role in that expansion.

Although the UK already has a significant proportion of industries which rely on eCommerce, there remains a shortage of people with the relevant technical knowledge and skills to work in the industry. The skills and knowledge gained throughout the programme will prepare students for both employment within the eCommerce industry and within the computing area on a wider perspective.

The program is designed to allow the graduate of MSc eCommerce to work in a number of different roles. Graduates may seek roles on the business side of eCommerce, for example in marketing, or as an advisor to an eCommerce company. Other graduates may seek roles in software development. eCommerce is popular and is growing nationally and internationally. Graduates of this programme should be well placed to play a role in that expansion.

It is expected that graduates would seek positions such as:
-Web Designer
-Usability consultant
-e-Commerce advisor
-Marketing consultant
-Project manager

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